Moxi HD DVR - Page 137

No problem.
Did the test, no problem
My drive is dated April 2010.

Connected the Moxi directly to the modem last night. Tried the 4 button push. Still have software version: unavailable.

I guess I'll call them to ask if they can force an update. If that doesn't work, it's on to a new hard drive. After that.....???

When you say you "tried the 4-button push," does that mean you tried and failed?

If yes, I hope you unplugged the cable modem first.

1. Moxi unplugged.

2. Cable modem unplugged.

3. Wait 30 seconds.

4. Plug cable modem's power back in and wait for the modem to sync up with your cable company. Depending on your modem, you will know it synced up based on a solid cable light or solid sync and ready lights, etc.

5. Plug the power into the Moxi and then hold the 4 buttons down and keep them held down. In about 15 seconds the Moxi logo on your TV screen should flash. Keep the 4 buttons down. Shortly after the flash you should get the screen that tells you to hold down the OK button to confirm you want to initiate reinstallation. Of course, release the 4 buttons and press and hold the OK button until the screen says Install Initiated.

Once the install is complete, check to see if the software version is listed in the Diagnostics section.

Good luck.

Well after much fighting I have lost the battle and the wife demands that the Moxi be removed, she misses her TiVo. If anyone is interested in a 3-Tuner with a 1TB Western Digital Expander and two mates just message me. Just wanted to put it up here before I put it on E-bay.

How old? Is it still under warranty? Does it work properly?

I'm sorry for your loss.

Just tried 3X. Still no software version. Never got the initiate reinstallation screen. Also tried to call support to see if they could force an update. No one answered. It was 10:30 EST. I'm at a loss. Literally.

Bad luck, KY. Most of the time when one does not get the Initiating Reinstallation screen, it is because the Moxi is not pulling an IP address from either one's modem and router.

It is helpful to be able to see if the Ethernet light is turning on during the 4-finger press. I have many times attempted the 4-finger press resulting in failure because the Moxi could not get an IP address. I learned that I must always unplug my Router, and then plugging it in to get success.

Good luck!

Their technical support is based near Seattle, so their times are based on Pacific Time.

I have been playing with a Moxi for a day and wonder how one switches tuners? Is the buffer maintained on the tuners?

Also, I find the remote tiring to use. It requires a hard press compared to other remotes. Maybe I'm just using it a lot in the beginning.

The short answer is there isn't a specific way to switch between all three tuners. Tuners are cycled through when changing channels unless those tuners are being use for a recording or tied up on a Mate viewing Live TV. The jump button on the remote can be used to cycle between two available tuners. The buffer is maintained on all tuners, but there isn't a way to know which channels are being buffered. It would be nice if any channels which are currently being buffered would have their channel number show a different color in the guide.

Well, you can or at least on mine you can tell which tuners are tuned, but it's not very friendly. If you go to Settings->Diagnostics->Hardware Status and click through the next you can see the channel each tuner is currently on, but it's far from friendly and hardly worth doing(IMO). Also, the jump button doesn't always take you to a buffered channel, only the last one you tuned manually. I just tried it and in the setting it showed tuner 2 and 3 both on the same channel(it was from recording last night two shows back to back on the same channel, with padding added, so it had to use two tuners to record the back to back stuff. But the jump button took me to the last channel I had manually tuned to and it had no buffer.

Apologies in advance for the rambling, but I never know what is pertinent.

I am going to lose my mind. Things had been going flawlessly since our second replacement Moxi was delivered & TWC got the CC activated on 8/20. I had been really digging having everything working as it should, and even my dh was starting to get onboard.

Until tonight. Actually, until last night but we didn't find out until tonight.

Tonight, we wanted to watch something that we recorded last night on the NBC HD channel on the bedroom Moxi, but it apparently didn't record -- "no signal" was the explanation. Huh? We had watched -- on the living room Moxi -- parts of the shows before & after it, and there was no signal problem.

In the process of trying to figure out what happened, I noticed that something that was supposed to currently be recording on the bedroom Moxi tonight on the CBS HD channel wasn't recording. The explanation? "No signal." Grrr! I flipped to the channel, initially got the "no signal detected" message, but then the picture & sound came in. So, then I switched to the next channel up, which is also a CBS HD channel, and I got the same error, but after waiting a few seconds, picture & sound came in fine.

As I continued to toggle between the two channels, I kept getting the "no signal detected" error message, and then the picture & sound wouldn't come in until I went to the Grid Guide and reselected each channel -- that would bring in the picture & sound. Sometimes, just going to the Grid Guide would get the picture working again.

Alternatively, I could leave the "no signal detected" on each of the channels, and eventually the picture & sound would come in. Unfortunately, however, the "signal" magically appearing didn't trigger the recording to start.

At the same time, I was checking the ReplayTV in the bedroom, and it was having no problem with those same channels. Nor was the cable box in another room or a RTV in another room. Just in case the coax going to the Moxi was experiencing problems, I swapped that cable with the one going to the RTV with no resolution. Just in case the splitter was going bad, I swapped the connections between the Moxi & the RTV with no improvement. And, I completely swapped out the splitter with no improvement . . . and I again swapped which output was going to the Moxi & what was going to the RTV with no improvement.

In the process of trying to figure out what the heck was going wrong with the bedroom Moxi, I noticed that hitting the Lens icon on the remote that usually takes me to my recorded stuff was bringing up bupkis. The PIG was fine, but the recorded shows listings weren't displaying. Hitting the Lens icon on the remote twice continued to bring up the Grid Guide, though. Weird.

I would have rebooted the drated thing but it was successfully recording something on another HD channel.

[Now, from past pre-Moxi experience, I know TWC in this market was in early 2010 problems with some HD signals. I didn't really understand the explanation, but it was something like is you were having problems with X HD channel, you'd also be having problems with Y HD channel. And if you were having problems with Z HD channel, you'd have problems with A HD channel. Or something like that. This problem isn't following that pairing. Further, the suggestion at the time was that if one was having problems with CBS HD 702, just use CBS HD 703. In any case, I think TWC eventually go that problem resolved because chatter on our community listserve about that stopped.]

The plot thickens: I checked many other channels, and the vast majority seemed to be having the same "no signal detected" problem until I went back to the Grid Guide and reselected each of the channels -- by doing so, that seemed to be the successful equivalent of slapping the Moxi. Without fail, going back to the Grid Guide and reselecting the channel got it to come in.

OK, so I've now rebooted the Moxi, and everything seems to be working just fine -- no more "No signal detected. Please check your cable connection" errors.

To further complicate things . . .

Last night's failed recording was "Parenthood" on channel 706 from 10-11:01 PM. Overlapping was "The Biggest Loser" (scheduled to record from 8 - 10:01 PM) on the same channel (706) -- that recording was successful and caught the beginning of "Parenthood" at 10 PM with no signal problem.

I've quadruple checked, and there was nothing else recording at that time. So, that's two tuners in use from 10 - 10:01 PM with one to spare. The signal was fine for "The Biggest Loser" on the same channel, so what happened?!

Tonight's failed recording was "Survivor" on channel 702 from 8 - 9:01 PM. However, something successfully recorded on the same channel yesterday & today from 4-5 PM -- no signal problem. When "Survivor" failed to record tonight, something else was successfully recording on another HD channel (709) with no signal problem, in spite of the fact that when I tried to manually change one of the other tuners to that channel, I got a "no signal" error.

[We

did have a brief power outage last Monday AM, so I suspect both Moxis rebooted then. I know for sure that I manually rebooted the bedroom Moxi at that time because the shows recorded on that Moxi weren't showing up on the living room Moxi. I also rebooted the living room Moxi after rebooting the bedroom Moxi didn't resolve the problem, but the problem was actually a network one resolved by rebooting my router.] In any case & in spite of the power outage last Monday AM, the same shows that failed to record on the bedroom Moxi this Tuesday & Wednesday nights successfully recorded last Tuesday & Wednesday nights -- after the brief power outage last Monday AM.

Any ideas what on earth happened? Is it necessary to periodically reboot Moxis? If so, how frequently does one need to do so???

I admit to being a little gun-shy given that both of our original Moxis have had to be replaced because they were defective.

And, to be honest, I/we can "catch" the missed episodes elsewhere. I think both are available from their respective networks' sites, they'll be available sometime through the TWC cable box's On Demand, and I could "purchase" both through iTunes, I think. But, the point is that I shouldn't have to, you know? I didn't plunk down a significant chunk of change to have these problems.

I have, however, now gone & set up everything to record on the RTVs we've still got in service. The shows won't record in HD, which is a bummer. And, again, I shouldn't have to do that.

I'm totally open to any & all input and suggestions, including, "Get over it . . . it's just TV." Yes, I know it's "just" TV, but I honestly didn't spend the money to have mysterious failures every month or so.


Saundra

1st thing I'd check is the signal strength on all 3 tuners.

Then I'd call support and have them remote in to see if the power outage did something.

One of our Moxi's had this problem every once in a while (it was also missing a couple of channels), we had Charter swap out the cc and now no issues.

The software on my Moxi updated last night (requiring a reboot). The software version showing in Diagnostics is now:

6.1.1.9R4BR-P.319355

I have no idea what changed were made.

Hope they fixed some of the glitches that my Moxi 2 Tuner has been having.

Like the dreaded no menu, only grid guide, and recordings that have spots missing or broken up along with timeshifting showing the same type of issues. Plus the box has rebooted all on its own a few times in the past week.

I did send the reports to Moxi.

I've seen signal errors before and the common element in all the cases I read involves three letters - TWC.

If you have a CableCard and TWC the only way you can pass all the blame to the Moxi is if you have a different device with a CableCard. That way you can tell if it might be a card or system issue. Alternatively do what I used to do. Pull and reseat the card. That sometimes fixes things. If that works then you might have a card fault.

You should also make note of the signal NRs and levels in the diagnostics.

Using a TA of course is just a mess of potential problems. So the troubleshooting tactics there are all over the map, since TWC just kind of make things up as they go in different markets.

So its nice to have a large buffer, but if you can't control what is being buffered, then it is kind of useless. For example, if you want to switch between two or three sporting events, how do you do it without recording one or more of them?

just tune into the 3 (or 2) channels in sequence
then you will know that all 3 (or 2) are being buffered, as long as there aren't programmed-recordings occurring.
Programming the sports-events/channels to record is safest though - that way you won't lose the buffer if you accidentally "channel-up" onto the weather-channel!

Mine has had this version since 8/13.

Wow, Jax. Crazy stuff. My two Moxi's got it last night...and both have been getting regular TV guide updates. And in fact, I went into the settings and pressed check for software updates back in September. The Moxi said I had the latest software. So, just goes to show you these Moxi's have many issues for many people.

Mine was updated on 8/14 as well.

Well then, maybe my two Moxi's just malfunctioned.

Last night, while watching TV on my two-tuner Moxi, the Moxi popped up that screen that said there was just a software update, and it asked me if I wanted to reboot now or wait. I chose reboot now.

This morning, while watching TV on my three-tuner Moxi, the software updated screen popped up and asked me to choose to reboot now or later. I chose reboot now.

Thats right. Sometimes though it restarts on its own without warning to apply those updates if you choose "reboot later"

Midas, I'm not sure it was a malfunction at all because both of my Moxis did the same thing yours did (and show the SW version you listed), yet on the Services screen, they show dates from back in August (the living room shows 8/13; the bedroom shows 8/20, which seems to correlate with the date the CC started working in the replacement Moxi).

Have you checked the date on the Service screen to see if the update that required a reboot changed that date? I ask because my date didn't change; I have no way of knowing if the software version changed because I didn't write down the previous version.

Saundra

My 3 tuner rebooted last night just before midnight. Software update was Aug 13th though....hasn't changed
Dave

Which of the values in the tuner info section is signal strength, and what values do we want to see?

This morning my wife tried to watch one of the local HD channels - one that we always get - the local ABC/CBS or NBC affiliate. We received the message that we did not subscribe to this channel. We've received this message in the past and if you wait for a few seconds the usually channel comes up - or we navigate away and then back and the channel is available but now it will not come up at all so we reset the main Moxi unit - doing this removed about 50% of the channels permanently - the channels are now not even shown. I ran diagnostics, reset the connection, updated the guide, sent logs to support...etc. and we still cannot get most of the channels we received in the past - especially the local HD channels - it's Sunday - no one is available at Moxi and Sunday Night Football is on???? ANY HELP?

Try pulling the cablecard for 20 seconds then reinsert.

Diagnostic/Hardware Status there are 4 pages
Look for SNR (signal to noise ratio) each tuner will have it's own value based on the channel it's tuned to. I don't remember if the ideal is 35 or 37 but under 31 you can start to have reception issues. I have seen ours as low as 29 and as high as 41. You also don't want it too high either.

Dave