Apologies in advance for the rambling, but I never know what is pertinent.
I am going to lose my mind. Things had
been going flawlessly since our second
replacement Moxi was delivered & TWC got the CC activated on 8/20. I had been really digging having everything working as it should, and even my dh was starting to get onboard.
Until tonight. Actually, until last night but we didn't find out until tonight.
Tonight, we wanted to watch something that we recorded last night on the NBC HD channel on the bedroom Moxi, but it apparently didn't record -- "no signal" was the explanation. Huh? We had watched -- on the living room Moxi -- parts of the shows before & after it, and there was no signal problem.
In the process of trying to figure out what happened, I noticed that something that was supposed
to currently be recording on the bedroom Moxi tonight on the CBS HD channel wasn't recording. The explanation? "No signal." Grrr! I flipped to the channel, initially got the "no signal detected" message, but then the picture & sound came in. So, then I switched to the next channel up, which is also a CBS HD channel, and I got the same error, but after waiting a few seconds, picture & sound came in fine.
As I continued to toggle between the two channels, I kept getting the "no signal detected" error message, and then the picture & sound wouldn't come in until I went to the Grid Guide and reselected
each channel -- that would bring in the picture & sound. Sometimes, just going to the Grid Guide would get the picture working again.
Alternatively, I could leave the "no signal detected" on each of the channels, and eventually the picture & sound would come in. Unfortunately, however, the "signal" magically appearing didn't trigger the recording to start.
At the same time, I was checking the ReplayTV in the bedroom, and it was having no problem with those same channels. Nor was the cable box in another room or a RTV in another room. Just in case the coax going to the Moxi was experiencing problems, I swapped that cable with the one going to the RTV with no resolution. Just in case the splitter was going bad, I swapped the connections between the Moxi & the RTV with no improvement. And, I completely swapped out the splitter with no improvement . . . and I again swapped which output was going to the Moxi & what was going to the RTV with no improvement.
In the process of trying to figure out what the heck was going wrong with the bedroom Moxi, I noticed that hitting the Lens icon on the remote that usually takes me to my recorded stuff was bringing up bupkis. The PIG was fine, but the recorded shows listings weren't displaying. Hitting the Lens icon on the remote twice continued to bring up the Grid Guide, though. Weird.
I would have rebooted the drated thing but it was successfully recording something on another HD channel.
[Now, from past pre-Moxi experience, I know TWC in this market was in early 2010 problems with some HD signals. I didn't really understand the explanation, but it was something like is you were having problems with X HD channel, you'd also be having problems with Y HD channel. And if you were having problems with Z HD channel, you'd have problems with A HD channel. Or something like that. This problem isn't following that pairing. Further, the suggestion at the time was that if one was having problems with CBS HD 702, just use CBS HD 703. In any case, I think TWC eventually go that problem resolved because chatter on our community listserve about that stopped.]
The plot thickens: I checked many other channels, and the vast majority seemed to be having the same "no signal detected" problem until I went back to the Grid Guide and reselected
each of the channels -- by doing so, that seemed to be the successful equivalent of slapping the Moxi. Without fail, going back
to the Grid Guide and reselecting
the channel got it to come in.
OK, so I've now rebooted the Moxi, and everything seems to be working just fine -- no more "No signal detected. Please check your cable connection" errors.
To further complicate things . . .
Last night's failed recording was "Parenthood" on channel 706 from 10-11:01 PM. Overlapping was "The Biggest Loser" (scheduled to record from 8 - 10:01 PM) on the same channel (706) -- that recording was successful and
caught the beginning of "Parenthood" at 10 PM with no signal problem.
I've quadruple checked, and there was nothing else recording at that time. So, that's two tuners in use from 10 - 10:01 PM with one to spare. The signal was fine for "The Biggest Loser" on the same channel, so what happened?!
Tonight's failed recording was "Survivor" on channel 702 from 8 - 9:01 PM. However, something successfully recorded on the same channel yesterday & today from 4-5 PM -- no signal problem. When "Survivor" failed to record tonight, something else was successfully recording on another HD channel (709) with no signal problem, in spite of the fact that when I tried to manually change one of the other tuners to that channel, I got a "no signal" error.
have a brief power outage last Monday AM, so I suspect both Moxis rebooted then. I know for sure that I manually rebooted the bedroom Moxi at that time because the shows recorded on that Moxi weren't showing up on the living room Moxi. I also rebooted the living room Moxi after rebooting the bedroom Moxi didn't resolve the problem, but the problem was actually a network one resolved by rebooting my router.]
In any case & in spite of the power outage last Monday AM, the same shows that failed to record on the bedroom Moxi this Tuesday & Wednesday nights successfully recorded last Tuesday & Wednesday nights -- after
the brief power outage last Monday AM.
Any ideas what on earth happened? Is it necessary to periodically reboot Moxis? If so, how frequently does one need to do so???
I admit to being a little gun-shy given that both of our original Moxis have had to be replaced because they were defective.
And, to be honest, I/we can "catch" the missed episodes elsewhere. I think both are available from their respective networks' sites, they'll be available sometime through the TWC cable box's On Demand, and I could "purchase" both through iTunes, I think. But, the point is that I shouldn't have
to, you know? I didn't plunk down a significant chunk of change to have these problems.
I have, however, now gone & set up everything
to record on the RTVs we've still got in service. The shows won't record in HD, which is a bummer. And, again, I shouldn't have
to do that.
I'm totally open to any & all input and suggestions, including, "Get over it . . . it's just TV." Yes, I know it's "just" TV, but I honestly didn't spend the money to have mysterious failures every month or so.