Moxi HD DVR - Page 141

Should be okay since local channels are usually not on SDV...... for those who do have SDV.. can you please chime in....

Jedi,.. you might also want to start looking into an external drive. 500GB gets eaten up quickly.

We stay pretty up to date with our shows, and now with our Cable Co DVR we are around 50% and that with 40hr's HD... That's why I chose the Moxi, I needed to upgrade from my TiVo HD, only had 20hrs recording, so I would either have to upgrade the Hard Drive, buy a Premier or Get a Moxi

I'll keep an eye on it though

Well my new Moxi should be here today!!! Can't wait!!!

I just ordered my Moxi and Moxi Mate bundle on Monday, Nov 1. How long does shipping usually take? According to the website my order is in the "fulfillment" state. I haven't received any notice that it has shipped or is there any tracking numbers listed on the order status. Anyway, what is everyone else's experience with shipping times? Thanks...

It took me 3 days from start to finish but since they ship from North Carolina, I got mine fairly quickly. I would give them a call to see what is the hold up. Now if only Verizon could get me my cable card that quickly, I would be in business.

I live in Kentucky, so I would think I would get it pretty quick even with ground shipping. I guess I'm going to have to give them a call...

One day. Their shipping center is about 25 miles from me in Cary, NC.

But processing can take a few days.

I called and talked to customer service. It appears there were some known technical issues going on with the warehouse. My Moxi and Mate finally shipped yesterday. It should be here Monday or Tuesday. Yay!!!

Does anyone have any suggestions for mounting a Moxi Mate on the wall behind a LCD TV?

How do you plan to control it with a remote - which isn't that responsive to begin with?

You will need an IR repeater. Both my Moxi's and 2 mates are in an AV closet 3 are controlled by an Xantech 4 Zone IR repeater and the 4th is RF/IR Harmony also plugged into the Xantech. I have never had a delay issue that some people talk about. BUT the placement of the emitter is critical, 1/8 inch can make a big difference.

I run my video feeds using HDMI cables to 3 that have runs < 30ft and the 4th run is >50ft I use dual cat5 cables with HDMI baluns.

Dave

ps I had to go the RF route for the master bedroom because the Samsung TV in that room had too much IR noise and no matter where I put the IR reciever I couldn't get it to work even with the plazma proof receivers. Waiting for the IR noise from the TV to settle down didn't help either (it's much higher on start up). We have since painted the room a darker color and I might just try it again to see if that made a difference.

I got a letter today from Charter which said "Customers using a cable card device will need to have a Tuning Adapter installed that will allow you to continue receiving all digital cable channels on your current cable card equipment". Will this device allow me to use my 3-tuner Moxi?

If you have used or are using Scientific Atlanta hardware, then no. Only Motorola equipped markets get full three-tuner compatibility.

That situation will only change if markets comply with the minimum four-tuner ruling for TAs that takes effect next August.

They called today to cancell the installation visit. They said they didn't know why the subject letter was sent out so early and that they were not ready to install the devices yet in Georgia (Gainesville). They said it would be a Motorola device and they would let me know later about installation at a later date. Interesting, since the initial letter said that Charter would be doing some sort of "conversion" on December 1st, which is only 3 weeks away.

The love for Moxi has fallen sharply at my house over the last few days. I had been experiencing some general stability issues for about 2 weeks. My main Moxi would get stuck on the "Starting Moxi Services" screen after rebooting on its own. When the Moxi was finally working, I noticed that my guide data was missing. Several shows failed to record as well.

Now, my Moxi won't fully boot anymore. It gets stuck most of the time on the "Starting Moxi" screen. Occasionally, it will boot further, but it brings me to a screen that is acting like it is a first time setup. Even if I try to go through this setup, it tells me that it cannot connect to the Moxi server. I have verified that the Ethernet connection and cable is good.

I called support and they checked a few things. They verified some physical errors on the drive (at least from the logs). I am out of my 90 days parts and labor warranty. It will cost me $80 to have the unit looked at. Parts are still covered.

My question is, how likely is it that this is the hard drive? If it is (that is my guess) then I would rather spend that $80 on a 1TB drive. My only concern is that when I did make it to the Welcome to Moxi screen, I kept getting the network connection errors. I would hate to replace the HD and find out it was a different problem. Has anyone else seen a network connection error related to a bad HD?

Mine did the same thing regarding the hard drive, I didn't see the network error. With Moxi support, we decided it was the hard drive. After five days with no further contact from Moxi support, I replaced the hard drive myself, don't use a 1tb WD10EVDS, it does not function well as the main drive in a Moxi.

Moxi support called several days later and said they were replacing my Moxi. I told them I replaced the drive myself, my unit was used and well out of warranty anyways. They canceled the replacement. I then learned the EVDS didn't work so I installed the OEM 500gb Seagate ($59 at Newegg) and it works fine.

However, in mid May a software update broke the HDMI output from the Moxi. The Moxi no longer likes talking to my Sharp LCD across HDMI. All Moxi controls go dead randomly and I can't pause/FF/change channels anything until I switch the TV away from the Moxi HDMI and back. It happens several times an hour. Moxi support will not talk to me about this issue because I replaced my hard drive myself.

So, if you do replace the drive yourself I would go OEM Seagate and not tell Moxi support if you want future support. At least get the Seagate and initialize it, then install your upgrade drive and keep the Seagate on the shelf ready to swap back should you need support.

I am fairly certain that your problems are related to the harddrive. However, why stop at a 1TB drive. I would plug in a 2TB drive and then use the four finger press to format the drive for use with the MOXI.

It should be fairly easy to do.... actually.. very easy to do. There are posts on this threads with specific instructions.

http://www.avsforum.com/avs-vb/showt...2#post18475292

My Moxi acted up like this and it was a Time Warner issue. I disconnected the SDV adapter and it worked fine on the remaining channels until TW came out and replaced the SDV. All the issues that I have had with my Moxi have been from changes TW has made to the head end or the SDV adapter software updates.

Thanks. Is there any consensus on the best 2 TB replacement drive to use? i have seen a lot of posts on what not to use (WD Green drives, etc.).

FYI
Arris bought Moxi from Digeo Sept. '09.

> Thanks. Is there any consensus on the best 2 TB replacement drive to use? i have seen a lot of posts on what not to use (WD Green drives, etc.).

2TB consumer drives are much less reliable. Take your chance but I would not go beyond 1TB for now. I have too many tech contacts that have run into problems. Will better in the next refresh in 6 months or so.

I decided to reply to my own post and list what happened in case others have a similar problem.

I spent some additional time looking into this issue with my Moxi. I was eventually able to get the unit to boot without going through the setup process (it took maybe 10-15 reboots). The recording options section showed 65% full, so my recordings were still on the drive, but the system couldn't actually see them. I was not able to get any TV listings or tune to any channels. The Moxi was still acting like it couldn't talk to the outside world (it got an IP address from our router, but couldn't go further than that).

Just to make sure that the Cablecard wasn't the culprit, I called Cablevision and asked them to reset my card from their end. This didn't change anything.

I checked the diagnostic screens under the Moxi Setup option and looked through the various menu items. All of the entries that required checking the Network or overall System settings showed up as "Unavailable" or something like that. The Hardware item did have information listed. It showed no SNR signal on any of the tuners. The most interesting thing was that on page 3 and 4 of the Hardware screen there were garbage characters through most of it. Something was clearly corrupted.

At this point, I decided to follow the 4-button method to completely reset the software on the unit. I was a little hesitant to do this as I wasn't sure if I could really download the new software if there was a true network problem. I also knew that I would lose all my recordings for good. I figured that I would lose them anyway if I called in for a warranty replacement. My wife and kids would be mad at me either way for losing all of their stuff ("Dad - why did we get rid of our old cable boxes again? I don't like Moxi").

I also wanted to test the system to make sure that everything would work before voiding my warranty and putting in a new HD (only to possibly discover that it was a bad Ethernet port or something like that).

Anyway...long story short, the software update went smoothly. My system is now working (without any old recordings, of course). I will now use the $80 + shipping cost that I would have had to spend to send it in to Moxi to buy a new drive as I no longer trust the one that is in the system now.

This is a lot of trouble to go through to watch TV...

Your are correct, my bad. I have had a Moxi since 2005 and still think Diego. I will edit my post.

Re: "So from what I can see - there is no way to contact Moxi Tech support other than to send an service request form or live chat (which is currently unavailable)?" This concerns me. Was it just Columbus Day or what?

All Moxi owners who post here, why do you? Have you tried getting answers via Moxi help? Are they too slow or what? This is important to me a prospective buyer waiting for my TiVo to die.

Thanks,

Kerry

There is a tech support number I've called it twice both times they were able to fix the problem (provide needed support to Charter tech) in minutes.

I don't have it but I wrote it down in one of my manuals - just need to find it.

I think most of us post here because we are a community and it's always good to understand how others use the technology and issues they may be having. Some issues are very real and annoying for some but not others some issues operator induced.

It's also a great way to provide informal feedback to Moxi when/if they are watching. - see my next post.

Dave

Is there a way to automatically extend the stop time for all sporting events without impacting all recordings?

I know I can do it one by one.

When I record a sporting event I want it to automatically extend the record time by 30 min or whatever I select as a spoting event default.

Dave

Hi Kerry,

I post here because this is a great resource Folks here have helped me understand a little more about how the Moxi actually works, & they've helped me troubleshoot & isolate problems that may not have anything to do with the Moxi but perhaps with other things like CableCARDs, cable signal problems, etc.

Personally, I've been quite happy with the phone tech support I've gotten from Moxi with a couple of exceptions: in my situation, when it's become undeniably obvious that each of my 3-tuner Moxis had non-hard drive "issues," it took way too long to get replacements authorized & shipped, IMHO. Other than that (which isn't insignificant), I give the tech support folks top notch marks.

Saundra

Thanks for the update & I'm glad you've got things working!

My rant might not be applicable for your situation, but the inability to back up recorded content remains a major annoyance for me. I knew about this limitation before making the jump, but I remain very unhappy about it & am still disappointed that there isn't a work-around.

Tivo wasn't an option for me since I've got TWC which encrypts almost everything, making a multi-room setup worthless, but if I'd have had another HD option, I likely would have gone with that simply because I know from experience that hard drives inevitably crash.

I recall a couple of discussions about possible work-arounds, but I don't know if anyone actually tried them successfully & don't remember the specifics about what third-party equipment might work.

I could go through the hassle of temporarily unplugging the HDMI cable from the TV & hooking the Moxi output to one of my ReplayTVs & then move the content to one of the video drives attached to my PC, but then I lose the HD.

I do record content from the Moxi to my DVD recorder, but know that you CANNOT do so in HD; you can only use regular RCA red, white, and yellow cables for audio and video. To do it, you have to change the TV setup to 480i output before recording. The recording quality is fine for standard def TVs, which suits me fine; I am a teacher, and am often recording programs from Discovery and the Science Channel to DVD for my classes.

Thanks sslund and dronning.

Is the support tel number and Live Chat working now?

Thanks,

Kerry