Originally Posted by jonnyb
The love for Moxi has fallen sharply at my house over the last few days....
I decided to reply to my own post and list what happened in case others have a similar problem.
I spent some additional time looking into this issue with my Moxi. I was eventually able to get the unit to boot without going through the setup process (it took maybe 10-15 reboots). The recording options section showed 65% full, so my recordings were still on the drive, but the system couldn't actually see them. I was not able to get any TV listings or tune to any channels. The Moxi was still acting like it couldn't talk to the outside world (it got an IP address from our router, but couldn't go further than that).
Just to make sure that the Cablecard wasn't the culprit, I called Cablevision and asked them to reset my card from their end. This didn't change anything.
I checked the diagnostic screens under the Moxi Setup option and looked through the various menu items. All of the entries that required checking the Network or overall System settings showed up as "Unavailable" or something like that. The Hardware item did have information listed. It showed no SNR signal on any of the tuners. The most interesting thing was that on page 3 and 4 of the Hardware screen there were garbage characters through most of it. Something was clearly corrupted.
At this point, I decided to follow the 4-button method to completely reset the software on the unit. I was a little hesitant to do this as I wasn't sure if I could really download the new software if there was a true network problem. I also knew that I would lose all my recordings for good. I figured that I would lose them anyway if I called in for a warranty replacement. My wife and kids would be mad at me either way for losing all of their stuff ("Dad - why did we get rid of our old cable boxes again? I don't like Moxi").
I also wanted to test the system to make sure that everything would work before voiding my warranty and putting in a new HD (only to possibly discover that it was a bad Ethernet port or something like that).
Anyway...long story short, the software update went smoothly. My system is now working (without any old recordings, of course). I will now use the $80 + shipping cost that I would have had to spend to send it in to Moxi to buy a new drive as I no longer trust the one that is in the system now.
This is a lot of trouble to go through to watch TV...