Moxi HD DVR - Page 146

Although I too would like to see continued development and can't fathom why some of the obvious improvements relayed above were not implemented within the last year, my Moxi distributed video/DVR setup is meeting my needs quite nicely. If they didn't change a thing I would still be happy with my purchase decision. YMMV

What is the version of your latest update?

My last (and only) update downloaded automatically August 13, 2010. Is there indeed a new update that is slowly making its way to the Moxi community? That'd be good news.

Mine is 6.1.1.9R4BR-P.319355 (8/14/10)

I don't consider the invisible background updates to be any signs of health. Since we cannot see evidence of changes and features to improve the Moxi any updates could be just compatibility tweaks with cable channels.

That can be done with the bare minimum of staff just working to keep the Moxi functional.

The latest response on Facebook is a mantra they've been chanting most of the year ever since the update to rearrange the Recordings menu.

"We have no news on new features at this point, but thank you for your interest. We have forwarded your question to our product development team."
This lack of input reaffirms one of my early thoughts that Arris bought Moxi for their knowledge and interface not for their product line.

Ah well. As long as the box keeps ticking.

I share a similar opinion. I will be happy if the service sticks around another few years and prefer the Moxi over having to pay Comcast $17-20 per month per box... Any enhancements/improvements/fixes are all gravy at this point for me.....

I have not logged into this forum in a while and I am excited to see the possibility of finally using my 3rd tuner. I need this ASAP, because the wife is no longer scared of the Moxi and she constantly has 2 shows recording preventing me from watching TV.

I occasionally bug Moxi to push Cisco and TW for a better TA and they always say they are working on it until this last response in which they are stepping out of the way.

From Moxi 11/27/10
Greetings,

At this time, we still do not have any open communication between Cisco and Moxi, as this issue is nothing that Moxi will have control over, and none of their products are sold to us. As Cisco only deals with the cable providers, it is up to the cable providers to contact Cisco.

Thank you,

Moxi Customer Care

TW simply blows me off when I send them emails on the TA limitation and when I called them tonight after reading this news, they had no idea of what I was talking about and said I should check back with them in a few months.
Who can we push to get this moving??

The FCC gave Cable Cos 9 months, so I would not expect anything before that. I am sure some Cable Cos will apply for extensions and exemptions.

If you do want to file a comment/complaint I would file it with the FCC, and send a copy to your Cable Co.
http://esupport.fcc.gov/complaints.htm

Who? Nobody at this point. The FCC have already ruled and TWC have eight more months to meet the new ruling.

TWC can take as long as they need to in the meantime (par for the course with even their own products) and as the deadline approaches TWC still probably have an avenue in mind to allow them to delay the requirement.

Technically this is entirely in the hands of TWC. They control hardware deployment and any updates pushed to the TA. Theoretically Cisco could build a new box or provide new firmware next month but it would still be up to TWC to distribute it.

Plus of course, just because TWC meet the deadline, does not mean the end result will be worth having if it just creates more problems than it solves.

As noted by several, it is (in my case at least) TWC's move. Sadly, they are not highly motivated to roll out new TAs or even new firmware for the existing Cisco TAs. Doesn't generate any revenue for them, and only affects the 'relatively' small percentage of their customers who have Moxi DVRs or PC based home built DVR solutions.

Except for the FCC mandate it seems likely that TWC would happily perpetuate the 2 stream TA into the next decade. Now whether the FCC puts any teeth into the mandate is perhaps the real question. I can imagine TWC coming into August 2011 and saying to the FCC that "We haven't had time to develop this solution", or "Cisco hasn't provided us with a viable option!" The excuses could be endless and somehow, based on past experiences I doubt the good ol' FCC is going to really FORCE anything.

As much as I would love to see my 3rd tuner in play, I won't be holding my breath for it to happen. PLEASE SURPRISE ME TWC!!! PLEASE!

I'd love to be found wrong about this....

Maybe MoxiGuy will come to our rescue! Put on your cape and leap into that tall building that TWC undoubtedly occupies! lol

You mean like the Navigator software ? More bugs than an ant farm !

TWC will not do anything that it's not forced to do regarding making your Mixi or TIVO more user friendly as TWC wants the subscriber to rent it's state of the art DVR

That's why a MOXI or TIVO user with TWC is forced to use cable cards and a tuner adaptor, both of which are subject to frequent reliability issues and software crashes (caused by TWC I might add).

Time Warner would like us to rent their boxes, but remember once we commit to Moxi, we commit to TW. I have several friends switching to satellite and that option is gone for me with my Moxi. That is why I don't understand Moxi's reluctance to jump on this and work in conjunction with TW and other cable companies for improved TA's. It is a selling point for Moxi that all 3 tuners work and it locks customers with TW.

After my phone call went nowhere with TW, I sent an email to them and got this response.
I understand that you have some concern in regards with Cisco TA's.

I will guide you request to the right department.

I have added your name to the list of person who have requested the new Cisco TA's.

Is list of person a typo or am I the only person on the list?

I also sent an email to Cisco.

I will let you know how I make out, but I think we all know the end result.

Maybe if everyone from the forum jumped in and sent emails and called, we could get the list up to 10 people!

You could make the same argument for TiVo, Ceton or Silicon Dust. They would have to make boxes and devices with dual tuning adapters that operate with both Cisco and Motorola headends and also allow them to be upgradeable by the cableco. Whenever a cableco changes their channel lineup or allocation (which is very often in TWC case) the Moxi would have to be open enough to allow any cableco to update the box.

The Moxi doesn't lock you into TWC as much as buying a satellite box locks you into one satco. You can take a Moxi to any cable provider in your area or when you move, just like you can with TiVo. That was the whole reason for having CableCARD devices. They don't lock you into one provider. Market argreements do that.

Can anyone confirm for me that you should not get a red light after pressing ok to start the install process after doing the 4fp? I know it's bad if you get that instead of the install screen but wasn't sure if it's supposed to come on during.

By the way, does anyone have some good pointers on how to easily get that thing to come up? I know the general process but it seems as if you don't get the timing "perfect", you don't get in. Am I missing something?

I can switch beteen Dish Network and Direct TV very easily. They gave us new boxes to switch. We just did that at camp.

Maybe your area is different, but TW is the only cable provider to chooser from. I never knew there are regions that you can choose cable companies in "your area". I think I would have to move out of the state to get out of TW's reach.

My point is TW should think of Moxi as an extension of their customer base and support issues like TA's. Because I have a Moxi, I no longer pay TW $140 a month, but they got me locked in at $100 per month with no threat of me jumping ship to a satellite option. $1200 per year is better than me moving to satellite. Yes, if I move out of the state, I can take my moxi and be locked into the next cable company.

While true - the sad fact is that for many Moxi owners there is only one cable provider franchise available to choose from.

I'd love to see a competitor in my area. Might help the technology move forward a bit faster. But I'm not holding my breath. The market just isn't big enough here to justify another cable service. So TWC becomes a defacto monopoly.

Does anyone else see this, or is my situation unique?

Out of hundreds of channels showing in my channel guide there are a few that I can tune to and watch, but cannot record. They show up in the channel guide with a Moxi logo and correct channel call sign info. For examples:

channel 1140 is WGPX (ion) HD
channel 1218 is Hallmark Channel HD
channel 1510 is SportSouth HD
channel 1536 is Fox Soccer Plus HD

In the channel guide these show up fine but do not show any individual shows or show start/end times. I can tune to these channels and watch whatever happens to be on. But Moxi will not let me record on them. It does not even offer the 'record' option on these channels even when tuned to a show that is playing. Apparently the lack of start/end times and show names precludes the Moxi from recording.

I have a TWC (Samsung 3270) DVR sitting right next to the Moxi. It shows these channels and shows normally. What's up with the Moxi channel listing? Is it something Moxi can fix?

Just wondering if this is a common problem, or mine alone? lol

Hawk, I think that's something Moxi can fix. I've got a couple of channels like that I need to drop Moxi a note about, but I just haven't gotten around to it yet.

I will say that Moxi seems to have the ability to get guide errors fixed pretty quickly, unlike DNAA/ReplayTV, which can take weeks. When I first got my Moxis & Mates, a couple of the Guide listings were for the east coast & I'm on the west coast, so the show times were off by 3 hours. Once I contacted Moxi, the situation was very quickly fixed -- less than three days, IIRC.

You and I might see it that way, but I highly doubt TWC would. Their answer is get rid of your TIVO or MOXI and rent the TWC DVR (even though it's inferior and bug ridden especially with the Navigator software). If they can't make their own DVR competitive and stable (which of course their not), they certainly aren't going to lift one finger to make the TIVO or MOXI boxes user friendly with their system.
With Moxi apparently in hibernation regarding updates/upgrades, I'd certainly steer clear of buying a Moxi in the real fear that shortly one would own a DVR that is no longer supported. If Moxi stops providing the guide then really all you've got is a very, very expensive VCR

If Moxi stop providing the guide all you have is a very expensive external hard drive.

You can't record anything without the guide.

I stand corrected. And all the more reason to stear clear of MOXI until such time one can be reasonably certain the company is committed to this DVR. And from what I've read on here, I'm not convinced they are anymore.

Bad or no guide data prevents the Moxi from recording a show. You need to contact Moxi and tell them to update their channel assignments.

You also need to double check that your Moxi is configured to use the correct listings. If TWC rearranges the lineup significantly (which they do) then the Moxi might have a separate guide listing for your area now.

It was a gamble when I jumped in after the buyout just over a year ago and the fact it's still around now is not something I was counting on. I got a year out of mine which was the least I was hoping for.

I wouldn't jump in at this point in Moxi's life cycle however. Not until they announce new consumer hardware to show Arris is fully behind the retail product.

The current Moxi unit is almost two years old now and in consumer electronics that's pretty old. Especially when the box can be easily improved, made smaller, cheaper and more functional - two rear USB ports for example. If you've seen the photo of the innards you can see how much space is being wasted inside the huge case.

I'd be quite surprised if they stop getting the guide (see ReplayTV). But not much more in terms of updates seems fairly likely.

Here is my return after 2 month trip to this forum to see if there is any new news from anyone or moxiguy and YAWN, once again not a damn thing.

People still complaining about 2 year old issues that have still not been fixed and as far as I am concerned, never will be.

As far as I am concerned development and this product are dead and I have boat anchors

Isn't ReplayTV a subscription service though? I'd say Moxi (and Arris) has considerably less reason to continue supporting a discontinued product they're not receiving revenue from.

So the question is, should I put my used Moxi setup up for sale in an attempt to jump ship? As of right now, it's a pretty decent solution for my household TV viewing/DVR needs, but I do have a LOT of issues with it.

A lot of ReplayTVs are with lifetime service (actualy, at first, that was the only choice, same as Moxi).

Selling it and moving on to an alternative is completely up to you.

I had a 3 bundle Moxi and it works great for what it is supposed to do.

Record and play back shows on multiple rooms for a single one time cost.

Agreed.....

For what I need today the Moxi is working as expected. Some of the issues brought up and requested enhancements would be cool if they get resolved or updated. As long as they are around for the next 2 years or so I will be ahead compared to what a monthly rental would be from Comcast having to use their box(s)...

I had a problem with my Moxi 3-tuner last night (main unit). This is the first time that it happened since I updated the main HD. It happened 2 other times on my original 500GB hard drive. While watching a recording that was in progress, I attempted to do a 3 minute skip past the commercials. The video froze and refused to respond. I was able to go in and out of the Menus, so the whole system was not frozen. I tried to go to live TV, go to another recording, or tune to another channel. None of these worked. The system may have thought that these were working because the show information data at the bottom of the screen would update. The video itself, though, never changed. There was another recording going on at the same time.

I was able to go to a different TV and use a Moxi Mate to watch the recording with no problems, so the recording did complete successfully on the main unt. Has anyone else seen this kind of behavior? I am hoping to find some kind of workaround (or better yet, have this fixed) in case this happens again.

Hello all,

I recently set up my Moxi DVR + Mate. I have a Sharp Aquos TV hooked up to the Mate and I was having remote control problems similar to those reported elsewhere in this thread. I came across a PDF online that was aimed at troubleshooting the older, non-retail Moxi DVRs. There was an interesting paragraph regarding the OPC feature of Sharp televisions:


For those unaware, OPC controls the LCD backlighting based on ambient light in the viewing area. Once I disabled OPC, the Moxi remote immediately began working in a reliable fashion. I just wanted to make this info available for others having remote issues. Perhaps more televisions other than Sharps and Hitachis have similar settings you can check.