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Moxi HD DVR - Page 156

post #4651 of 5911
2/17/11 at 2:12pm
Quote:
Originally Posted by Duck05 View Post

I do not know for certain (as I do not have TWC) but I did read something recently that the FCC had "ruled" that cable companies could no longer charge for cable card activations... Not sure when it takes effect....

FWIW, I was just told that TWC can do an activation over the phone. That's better than paying another $39 for a tech visit like I did with the original activation last fall.

I'd be interested to know if that's a national policy. I'm in the Dallas, TX area.
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post #4652 of 5911
2/18/11 at 8:42am
Quote:
Originally Posted by htevolution View Post

I know this has been covered, but I'm not able to track it down with a search (or maybe just being too lazy)...

I just received my replacement Moxi after numerous problems documented here. Given that I have TWC, will they require a truck roll to pair the CableCard with the new Moxi? Or will I be lucky enough that they'll do it over the phone?

It depends TWC won't just hand over a CC, but once you've got the CC in hand -- as in the case of getting a replacement Moxi -- you may be lucky enough to get it paired to the replacement Moxi & activated over the phone. At least, some of us have been lucky enough to do so.

The problem, as I understand it, is that the regular call center folks don't have the computer system permissions to un-pair the CC from the initial Moxi & re-pair it to the replacement. If you call TWC's National CableCARD Help Desk directly -- or if you are fortunate enough to get a regular call center person who knows enough & is willing to transfer you, it can be accomplished in less than three minutes.

This has been discussed several times in the past -- you can search for posts in mid-August when I posted my experiences & the phone number for TWC National CableCARD Help Desk was posted around that time as well, IIRC.

Good luck!
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post #4653 of 5911
2/18/11 at 8:45am
Here's the response I received Wednesday evening from Moxi Tech Support:

Greetings,
Your issue is important to us as our engineers continue to work on a solution. However, this would be in one of our future software releases. We are sorry for any inconvenience this is causing you as we do not have a workaround for you in the meantime.
If you have any questions or comments, please feel free to contact us via email or by phone.
Thank-you for your patience while we work to resolve this.
Regards,
Moxi Customer Care

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post #4654 of 5911
2/18/11 at 12:18pm
Let's hope there will be future software releases.
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post #4655 of 5911
2/18/11 at 9:58pm
We can only hope that now Arris has started deploying their Whole Home Video gateway that they can put some of the original Digeo team back to work on the Moxi. Assuming they aren't planning to devote the entire software team to bugfix mode for the next six months.

If we are really lucky the technology devolpment time they've clearly been pouring into gateway might trickle down to the Moxi and we get some new features.
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post #4656 of 5911
2/18/11 at 11:34pm
Quote:
Originally Posted by VisionOn View Post

We can only hope that now Arris has started deploying their Whole Home Video gateway that they can put some of the original Digeo team back to work on the Moxi. Assuming they aren't planning to devote the entire software team to bugfix mode for the next six months.

If we are really lucky the technology devolpment time they've clearly been pouring into gateway might trickle down to the Moxi and we get some new features.

Indeed this may be a little light at the end of the tunnel.

BendBroadband Takes Arris's Gateway For Whole-Home IP Video
IP-Based Solution Retains Digeo's Moxi User Interface
By Todd Spangler -- Multichannel News, 2/17/2011 10:56:28 AM
Quote:
The centerpiece of the solution is the Arris Media Gateway, a six-tuner HD DVR with 500 Gigabytes of storage space, based on the products developed by Digeo, the Paul Allen-owned DVR company that Arris acquired in 2009. The gateway solution retains Digeo's Moxi guide -- which won a pair of technology Emmy Awards -- and much of the video processing and DVR technology has its roots in Digeo products.

"A significant amount of the engineering for the gateway and media player was done by the former Digeo team," Arris spokesman Alex Swan said. The Atlanta-based Arris team contributed voice and data components, and the hardware and system integration are "a direct result of the business and cultural integration of the two teams," he added.
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post #4657 of 5911
2/19/11 at 6:06am
Quote:
Originally Posted by Bryan_CoxPHX View Post

Indeed this may be a little light at the end of the tunnel.

BendBroadband Takes Arris's Gateway For Whole-Home IP Video
IP-Based Solution Retains Digeo's Moxi User Interface
By Todd Spangler -- Multichannel News, 2/17/2011 10:56:28 AM

"six-tuner HD DVR with 500 Gigabytes of storage space" seems odd. That amount of storage for HD won't be adequate.
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post #4658 of 5911
2/19/11 at 6:41am
Quote:
Originally Posted by dickmiles View Post

"six-tuner HD DVR with 500 Gigabytes of storage space" seems odd. That amount of storage for HD won't be adequate.

the six tuner spec is more for the benefit of other devices in the house than the recording ability. As far as I know it operates on the same principle as the Moxi does, in that if someone is watching in another room it uses a tuner on the main unit.
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post #4659 of 5911
2/21/11 at 3:06pm
Quote:
Originally Posted by dickmiles View Post

"six-tuner HD DVR with 500 Gigabytes of storage space" seems odd. That amount of storage for HD won't be adequate.

The spec last May says it was to have an eSATA port which would mean possibly the same 6TB expansion capabilities. But there was no mention of it it the current press release.
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post #4660 of 5911
2/23/11 at 3:16pm
Quote:
Originally Posted by Bryan_CoxPHX View Post

Indeed this may be a little light at the end of the tunnel.

BendBroadband Takes Arris's Gateway For Whole-Home IP Video
IP-Based Solution Retains Digeo's Moxi User Interface
By Todd Spangler -- Multichannel News, 2/17/2011 10:56:28 AM

Let's hope we don't become orphans. If Arris decides to only go the Cable channel rent-path, then we are orphans. Once that happens I would expect the software to stagnate similar to TWC efforts. The good news is there is less and less on cable to watch so maybe I will finally cut the cord by my own choice.
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post #4661 of 5911
2/23/11 at 3:17pm
Quote:
Originally Posted by dickmiles View Post

"six-tuner hd dvr with 500 gigabytes of storage space" seems odd. That amount of storage for hd won't be adequate.

byo
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post #4662 of 5911
2/24/11 at 10:14am
Quote:
Originally Posted by bshoe54 View Post

With the 2 TB capacity on the new internal, I am not even going to bother with reinstalling the external drive that I was running before.

My testing when a drive failed showed that you could reconnect the old external drive after building a new internal drive and the material on the external was still available. So the external drive security is encrypted with the serial number of the box not a number based on the installed internal hard drive.
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post #4663 of 5911
2/24/11 at 1:13pm
can someone help me get the moxi open? i have the 2 tuner version and just removed the 4 screws on the back(the leftmost/rightmost had a tab underneath them and the other 2 were at the top of the box in the back) but still cant open the thing. i try to pull the cover off but nothing. what am i missing?

update: ive figured out the cover slides back to me. lol. thanks everyone for all the info in this post! On another note, this 500gb drive that came out of it seems to work ok on my pc formatted fat32. Ill test it more tonight though. i dunno why the moxi couldnt reformat/reinstall s/w on this particular drive. it did reformat the drive but couldnt reinstall the s/w as it would hang on initializing for 4FP. oh well. i had a spare internal that i used in it and im back in business!! They sent me an email saying warranty is null(because i called before i tried this stuff) but it was out of warranty by several days anyway. i wasnt going to pay them yearly for this stuff(repair would probably be $150)..thats the whole point in not wanting to use cableco dvr.
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post #4664 of 5911
2/24/11 at 7:51pm
Quote:
Originally Posted by Shay View Post

Let's hope there will be future software releases.

I'm not holding my breath. They still haven't fixed the mkv playback issues that I reported almost a year ago. Still no option to record or delete from a mate. Very sad.
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post #4665 of 5911
2/25/11 at 4:33pm
Quote:
Originally Posted by soldier1 View Post

can someone help me get the moxi open? i have the 2 tuner version and just removed the 4 screws on the back(the leftmost/rightmost had a tab underneath them and the other 2 were at the top of the box in the back) but still cant open the thing. i try to pull the cover off but nothing. what am i missing?

update: ive figured out the cover slides back to me. lol. thanks everyone for all the info in this post! On another note, this 500gb drive that came out of it seems to work ok on my pc formatted fat32. Ill test it more tonight though. i dunno why the moxi couldnt reformat/reinstall s/w on this particular drive. it did reformat the drive but couldnt reinstall the s/w as it would hang on initializing for 4FP. oh well. i had a spare internal that i used in it and im back in business!! They sent me an email saying warranty is null(because i called before i tried this stuff) but it was out of warranty by several days anyway. i wasnt going to pay them yearly for this stuff(repair would probably be $150)..thats the whole point in not wanting to use cableco dvr.

What drive did you use>?
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post #4666 of 5911
2/25/11 at 5:39pm
Quote:
Originally Posted by soldier1 View Post

update: ive figured out the cover slides back to me. lol. thanks everyone for all the info in this post! On another note, this 500gb drive that came out of it seems to work ok on my pc formatted fat32. Ill test it more tonight though. i dunno why the moxi couldnt reformat/reinstall s/w on this particular drive. it did reformat the drive but couldnt reinstall the s/w as it would hang on initializing for 4FP. oh well. i had a spare internal that i used in it and im back in business!! They sent me an email saying warranty is null(because i called before i tried this stuff) but it was out of warranty by several days anyway. i wasnt going to pay them yearly for this stuff(repair would probably be $150)..thats the whole point in not wanting to use cableco dvr.

Post your drive specs in this thread:

http://www.avsforum.com/avs-vb/showthread.php?t=1303511
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post #4667 of 5911
2/25/11 at 9:01pm
[quote=VisionOn;20064305]Post your drive specs in this thread:

Western Digital WD1001FALS 1TB Black and ive updated the thread above.
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post #4668 of 5911
3/2/11 at 8:02pm
Quote:
Originally Posted by pgershon View Post

Tuners keep getting stuck. I periodically have issues where my Moxi DVR tuner freezes on once channel and will not change the output. The banner changes, but the actual picture shown does not (for example, I see programming for channels 702, 703, 704, 705 etc, and my systems seems to change channels, but the picture remains stuck on channel 708). Also unable to play recorded content.

I have three DVRs (2 three tuner and 1 2 tuner) all with TA. Last week I was away for 5 nights and when I returned, all three DVRs were frozen the same way (on different channels, fyi). Only fix was to reset each Moxi DVR separately. Any ideas what might be going on? I had the issue once or twice before I got the TAs, but never where all frozen at same time.


Sorry to bring this topic back, but I have been having the same problem (just a single Moxi 3-tuner DVR). The banner changes, but picture and sound do not. If the show is scheduled to be recorded, it does not get recorded. Rebooting solves it, or if I let the DVR sit for 15-30 minutes, it will sometimes flip channels (eventually). Comcast without TA. Any ideas?
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post #4669 of 5911
3/3/11 at 8:26am
A while back, I too had a problem with occasional freezes and unchanged channels. Eventually things went so bad, that recordings were being messed up, too. As I listened to the Moxi box during these freezes, I heard some unusual noises from the hard drive; it was repeatedly seeking, indicating to me a possible hard drive problem.

I bit the bullet, and replaced the hard drive with a Seagate Barracuda LP 1.5TB drive (in the data base).

Almost problem free since then.

Only problem since (previously reported in this thread) was an HDCP handshake issue when used with the Logitech Revue GoogleTV device; once removed, truly problem free.

Mike
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post #4670 of 5911
3/4/11 at 1:48pm
I had some problems with stuck channels too. It seemed to happen on Thursday or Friday after the weekly automatic reboot. I have a two tuner and one mate. I started unplugging the mate when I wasn't using it and things have been fine ever since. Could the mate be mucking things up?
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post #4671 of 5911
3/4/11 at 4:05pm
FYI:
A Used Moxi and Mate sold today on Ebay. Seems the Moxi really holds it's value.
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post #4672 of 5911
3/5/11 at 12:54pm
According to Moxi, their DVR tuners are only 54MHz-860MHz, not 54MHz-1GHz, and they have no plans on changing. With many cable systems adding programming in the 860MHz-1GHz range, is this not short-sighted?
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post #4673 of 5911
3/5/11 at 1:30pm
Quote:
Originally Posted by domino92024 View Post

According to Moxi, their DVR tuners are only 54MHz-860MHz, not 54MHz-1GHz, and they have no plans on changing. With many cable systems adding programming in the 860MHz-1GHz range, is this not short-sighted?

From my research the Moxi uses a Broadcom BCM7400 chipset which has a limit of 930 MHz.

The Moxi uses Three Broadcom BCM3420 Single-chip direct conversion silicon tuners.
• DOCSIS®/EuroDOCSIS™ 1.0/1.1/2.0
• Supports 64, 256, and 1024 QAM
• Input frequency range of 50 MHz through 930 MHz
http://www.octerasolutions.com/datas...420-PB03-R.pdf

So the hardware should be capable of 930MHz, Have no idea if the software supports over 860MHz. Still it is not 1GHz capable.
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post #4674 of 5911
3/5/11 at 1:50pm
Quote:
Originally Posted by domino92024 View Post

According to Moxi, their DVR tuners are only 54MHz-860MHz, not 54MHz-1GHz, and they have no plans on changing. With many cable systems adding programming in the 860MHz-1GHz range, is this not short-sighted?

I think you are being overly optimistic there! What makes you think they had plans for another Moxi beyond the current unit?

There are many things on the Moxi hardware that need changing so making just internal upgrades to the tuners will not make any financial sense unless the entire product is updated.

I don't see that happening any time soon. Especially this year. The Arris roadmap for this year doesn't mention anything to do with Moxi at all, only the Whole Home Gateway.
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post #4675 of 5911
3/5/11 at 9:55pm
Quote:
Originally Posted by VisionOn View Post

I don't see that happening any time soon. Especially this year. The Arris roadmap for this year doesn't mention anything to do with Moxi at all, only the Whole Home Gateway.

The six-tuner things? Do those tuners go up to 1GHz?
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post #4676 of 5911
3/6/11 at 9:46am
I only get crowd noise. I used to be able to toggle Language to get main audio feed but this no longer works. Commercial audio is fine only the NCAA game. No one else has this problem? (I am on TWC in SE WISC)
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post #4677 of 5911
3/6/11 at 11:42pm
Quote:
Originally Posted by VisionOn View Post

I think you are being overly optimistic there! What makes you think they had plans for another Moxi beyond the current unit?

There are many things on the Moxi hardware that need changing so making just internal upgrades to the tuners will not make any financial sense unless the entire product is updated.

I don't see that happening any time soon. Especially this year. The Arris roadmap for this year doesn't mention anything to do with Moxi at all, only the Whole Home Gateway.

Right on the mark VisionOn. Me thinks the Moxi is definitely headed for shelfware limbo. Too bad because it is a terrific product however imperfect. I'm waiting to see what Gateway device looks like. Moxi's VOE, (video over ethernet), has behaved flawlessly in my experience and I'm not sure how to replace that functionality. (The Whole Home Gateway is clearly destined for the CCs and their monthly premiums, and not for the retail market.)

I sure wish Arris would do the right thing and 'fess up to the evidence that the Moxi is a dead product. I bet the developers at Moxi are feeling quite dejected in Arris's pulling the plug.

Just a few thoughts, IMHO.
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post #4678 of 5911
3/10/11 at 1:52pm
I finally had it with my cable company SA DVR and the lack of updated hardware/software so I just installed my Moxi. I have read all the horror stories especially connected to the TA. For those in the Cablevision Nassau County LI area, everything went very smoothly. I picked up the Cablecard and TA (there are some stattions I want to watch in HD and these are on the SDV list) I was able to do everything over th phone and the cablevision staff were fantastic. I had one minor problem with the TA , a defective cable between it and the Moxi. Now everything works perfectly. Will update if any problems develop. I do hope the Moxi continues to be properly supported.
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post #4679 of 5911
3/11/11 at 4:18am
Quote:
Originally Posted by Operon View Post

I sure wish Arris would do the right thing and 'fess up to the evidence that the Moxi is a dead product. I bet the developers at Moxi are feeling quite dejected in Arris's pulling the plug.

In a post by Dave Zatz over at TCF, looks like the rumors are that the devs are long gone to other projects. Shame, really - we needed the competition but by all accounts Arris bought out Digeo just for the IP.
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post #4680 of 5911
3/12/11 at 10:06am
If I can squeeze another 20 months or so out of the 3 Tuner/Mate combo I have it will pay off over any other choices I had at the time. So far I really like this unit; it is disappointing to see no updates/upgrades but the landscape for cable is being challenged on every front.

The $100 Roku XDS I got has a lot going for it, for example, and internet-based content gets better and better all of time. The competition for subscribers is fierce and revenue for these offerings is a moving target.
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