Originally Posted by htevolution
I know this has been covered, but I'm not able to track it down with a search (or maybe just being too lazy)...
I just received my replacement Moxi after numerous problems documented here. Given that I have TWC, will they require a truck roll to pair the CableCard with the new Moxi? Or will I be lucky enough that they'll do it over the phone?
TWC won't just hand over a CC, but once you've got the CC in hand -- as in the case of getting a replacement Moxi -- you may
be lucky enough to get it paired to the replacement Moxi & activated over the phone. At least, some of us have been lucky enough to do so.
The problem, as I understand it, is that the regular call center folks don't have the computer system permissions to un-pair the CC from the initial Moxi & re-pair it to the replacement. If you call TWC's National CableCARD Help Desk directly -- or if you are fortunate enough to get a regular call center person who knows enough & is willing to transfer you, it can be accomplished in less than three minutes.
This has been discussed several times in the past -- you can search for posts in mid-August when I posted my experiences & the phone number for TWC National CableCARD Help Desk was posted around that time as well, IIRC.