Moxi HD DVR - Page 165

Where is this "official Moxi forums" TheMoxiGuy was talking about a couple of years ago that was supposed to be coming soon?

My Moxi through Charter just died. And I found out Charter was dumping all the Moxi's sent back. So, I got stuck with the crapola Motorola box. I called Charter to see if I could buy a functioning Moxi box that they were dumping. But no one seemed to know how I could buy one.

I would be interested in buying a retail Moxi. But their warranty sucks ass. No way am I going to pay everything up front and take a risk if I get my moneys worth. At least with Tivo, you have the option for different extended warranties. Or you can buy the box cheap, and pay a monthly service fee. That way if you box dies in a year, it would be cheap to replace it if you get the cheap box.

With Moxi, when your box dies outside of the short warranty period, you have to again pay a big upfront fee for another box. Or pay their high tech fees to fix yours. Their tech fee costs more than the cheap Tivo box.

It must tell you how much faith a company has in their product if they won't even offer a decent warranty. The guy that answers the phones for Moxi didn't seem to think there was a problem with Moxi's suck ass warranty and the giant risk I would have to take by buying a Moxi box.

That's an MSO-issued cable box. You couldn't buy one south of Canada even if Charter were still deploying them.

And really the warranty is the last thing you should care about.

There is a charter Moxi on ebay right now, but I wouldn't buy that one. Years ago, I did buy a Charter Moxi. But wasn't able to get it to work and sold it. I don't recall what the problem was as it had been a long time ago. But when I had asked the tech that replaced the box the other day if I could use a charter Moxi if I bought one. He said that I should be able to. I figure Charter has to be doing something with them other than putting them in the dump.

I don't understand why you say the warranty should be the last thing to care about? I'm not interested in spending $600 in something that is known to not last long and has only a 90 day warranty. Just go to Amazon and read the reviews. Some of them have gone through 3 retail Moxi's in one year. One guy went through a few and the box died right after one year. And Moxi wanted him to spend $600 on another box.

I think Moxi has the best interface and controller. But I refuse to buy one with less than a 3 year warranty. As with a 3-5 year warranty, my investment will be protected. I'll just stick with the crapola Motorola box and pay $180 a year and have it replaced by Charter within a day for FREE if it craps out.

Then you need to read this thread.

It doesn't matter. I'm not going to risk $600 and possibly end up with an expensive paper weight.

$180 a year through Charter and getting a bad box replaced is FREE and can be done within a day. Only thing is I do not like the Motorola interface or it's controller. But I hear Charter will be getting Tivo by the end of the year. So, that should be better than the Motorola, but not nearly as good as the Moxi interface and controller.

If a retail Moxi box dies a year later. Then I'd have to buy another one and that would turn into $1200 for that year. I won't buy a retail Moxi with less than a 3-5 year warranty. Not gonna happen regardless what is written in this thread.

As long as you're comfortable replacing the HDD yourself. That is an easy task (search this thread for the 4 finger press) and is the most likely component to fail. Also, used 3-Tuner Moxi's often sell on eBAY for about $450 -$500. The thing you should be concerned with is the lack of any software or hardware updates and the lack of Moxi PR interaction with it's customers. The future of the whole retail product is a question.

Recently sold eBay listings:
http://completed.shop.ebay.com/i.htm..._dmd=1&_ipg=50

Listed now:
http://shop.ebay.com/i.html?_from=R4...All-Categories

I wouldn't buy the retail Moxi used. Plus, it would make a lot more sense to spend a little more and buy it new. But that isn't gonna happen without a proper warranty.

I have heard for who know how many years people question Moxi's future. They've been saying it about Tivo as well. I did ask the guy at Moxi about the possibility of them closing up after investing alot up front, but he indicated he hadn't heard anything about them not being projected to be around for a while.

I've had one of the original Moxi's and did just fine with it as long as it was working fine. Who knows how long it has been since that has been updated.

But Moxi is owned by Arris who is releasing new boxes in Canada, etc. So, it sounds like Arris will be around for a while.

The only non-Charter DVR I would even consider is the Moxi. I just wish Charter kept the Moxi. But they said it cost them too much having to refurbish them all the time and send techs out all the time to replace them.

I don't think anyone is questioning the status of ARRIS or the ARRIS gateways in Canada and Oregon. It is the current retail Moxi that is in question. But who knows Moxi may surprise everyone and release a new 4 or 6 tuner Moxi with updated UI. I kinda doubt it though.

So what's the worry other than the crappy warranty? Moxi will quit selling units? Quit sending the guide? Go out of business and leave your box dead?

People have worried about Tivo going under for years.

As long as Arris is still in business. I don't see why they would be willing to let the retail Moxi boxes that have been bought become a paper weight.

Sure it's all speculation. But if Moxi came out with a 3-5 year warranty. I'd buy one that day unless something changes like a possible bankruptcy or something.

You seem to live in some consumer electronics dream world if you think anything is going to come with a 3-5 year warranty. Good luck with your new Moto cable DVR...

Actually, TiVo does have an option to purchase a 2 or 3 year extended warranty covering parts & labor starting from the box purchase date, and can be purchased up to 90 days after purchase or activation.

2 year 29.99
3 year 39.99

As been posted you can get a 3 year warranty with Tivo. I've read of some getting a 4 year warranty on their Tivo through Best Buy. The dream would be to be able to get a 5 year warranty. But 3 is the minimum. Whatever box I have with Charter has an unlimited warranty and next day service.

My HD widescreen TV has a 3 or so year warranty on it. I've got a new laptop with a 3+ year warranty.

So, what's the problem with having a Moxi with a 3-5 year warranty? The reason I say 3-5 is because of the high failure rate, so with a Moxi I'd like to actually have a 5 year warranty. I think 5 years is justified if you lose a month of having a DVR every time you have to send it in.

Because keeping the Moxi retail division alive costs money. Arris don't need retail. They have the IP they wanted and they only wanted it for direct-to-MSO business.

The purchase price is the only income the retail unit generates. Once those sales decline (and based on the apathy which Arris propagates it most likely already started) it won't take long before the cost of just keeping two guys in tech support won't be offset by the amount of sales.

And manufacturers rarely offer longer than a standard 12 month warranty. Paying for extended terms doesn't count. If it did then even a Moxi can have an extended warranty, so your point is moot.

http://www.squaretrade.com/pages/lea...warranty-buyer

It's still speculation that has been going on for years. Same thing with Tivo. It could close up, it might not. They may stop selling the boxes, but still support it through the Arris division or some other way, etc. The boxes may become dead in a year or two or ten. Who knows. With a good warranty I'd still put money down on a Moxi box unless there was clear evidence I was going to be throwing my money away.

All I'm saying is the only way I'd buy a Moxi box is if I could get an extended warranty.

What is Moxi next Gen? I find that it has so much potential, but it lacks the basics... Fast remote control response, weak support to name a couple. Without these basic requirements, my gut tells me they're going to disappear. Am I wrong?

Most Sony ES equipment comes with a 5-year warranty. I just had the drive mechanism repaired at no charge on my 4.5 year-old ES SACD 5-disc changer. Marantz equipment also has 3 to 5 year warranties. I've seen high end computer PSUs with 5-7 year warranties. There are many more, but you get the point.

Bingo! Give that man a cigar. You can easily buy extended warranties for most anything at extra cost, but will very rarely find any consumer electronics (and no DVR's) with anything more than a year's warranty.


So given that you can get a Moxi with a 3-year extended warranty from Squaretrade, what's stopping you now? ST is a reputable dealer. Somehow I'm sure another excuse will be raised...

You can purchase both the Moxi and the Square Trade 3 year warranty at Amazon purchased together:

Square Trade 3-Year Electronics Warranty ($600-700 Items) - Price: $89.99
http://www.amazon.com/SquareTrade-3-...dp/B001N82KQ0/
Read the customer reviews

Moxi 3-Tuner 500GB HD Digital Recorder - $599.99
http://www.amazon.com/Moxi-3-Tuner-5.../dp/B002DEMBF8

Nothing that affects the reliability of the system and far less than the TiVo Premiere that's for certain.

And newsflash. Any extended warranty you buy from any major store is carried out by third party techs. This is nothing new.

Really why are you harping on about this? The warranty isn't going to change. So you have one choice to make. Buy one and hope the Arris doesn't ditch the entire line before the 3 months parts and labor/12 month parts warranty is up or don't.

It's not a hard decision.

I'm not interested at all in Squaretrade. Squaretrade has limits on how many repairs you get. With Squaretrade, I'd probably be limited to just ONE repair. As the item cost $600. So the most they will spend on fixing the item is $600. If your first repair costs $500. Then you need a second repair, then they'll send you a check for $100 and you've got a dead box plus you are out for the $90 warranty that didn't ammount to anything. The only way that warranty would be good is if your first repair costs more than $600. As they'll send you a check for $600 instead of fixing it.

I'm interested in a manufacturers warranty that will cover all parts, labor, and shipping for a minimum of 3 years. That way it would get fixed every time it broke down within that 3 years.

I've got an extended warranty on my laptop. Any time a part fails during the warranty period, it gets fixed.

My decision has already been posted. Did you not read it? Here is my decision again: I'm not buying a Moxi unless they offer a minimum 3 year warranty that includes all parts, labor, and shipping during the warranty period.

I had the old dead Moxi swapped out by Charter with a Motorola last week. So, that's the only thing I'm going to use unless Moxi adds an option for a warranty. If Charter wasn't dumping the old Moxis, then I would have had them swap it out with another old Moxi.

I had talked to the guy at Moxi several days ago who stated they had alot of requests for them to offer a warranty. But that they haven't yet made a decision on it.

I've looked into it and found the Squaretrade warranty sucks. It is a very limited warranty that could ammount to only one repair leaving you with a dead box. That's not the kind of warranty I was interested in.

I've got an extended warranty on my laptop. During that time ALL parts and labor are covered during that time. Squaretrade would put a cap of $600 for repairs. After that ammount is used up in repairs, they close out your warranty even if it has only been 6 months and possibly leave you with a dead box that you would have to replace yourself out of pocket.

I believe the Moxi repair is always $75 (or is that only during the warranty period)?

Just a reminder to all that many credit cards extend warranties. I recently used Amex's extended warranty program to completely cover the costs of a warranty fix on my Moxi. The total came to around $175 (I think), and Amex even covered the shipping charge portion.

What repair are you referring to?

Under the Moxi retail warranty. I believe you are covered for parts and labor for 90 days. After that, you are covered just for the parts for 9 months after that. But you have to pay a flat labor fee per repair. I've read that the flat labor fee is $175. You can buy a brand new Tivo for $100. Haha.

After the one year on the Moxi, then you have to pay for both parts and labor. Which wouldn't really be worth it.

I think it would be best for Arris to license out the Moxi interface to other DVR companies. Since that really is the only good thing about them.

The Motorola box sure could use an updated interface as it looks like it was designed in the 80's. Haha.

How long is the extended warranty that your card gave you?

I'm assuming you've had the box for less than a year? As $175 sounds like Moxis flat rate labor fee.

And what problem did you have with your Moxi?

Whoever answers the phone at Moxi is a jackass. As when I asked him about my concern of the box dying or having problems in a year. He talked like those problems were with the old boxes and not with the new retail boxes.

Being a ReplayTV person, I'm far less interested in an extended warranty than I am in the continuation of the EPG. Since Moxis don't provide a "manual record" option, they would become bricks should Arris discontinue providing the EPG.

In the interest of full disclosure, I bought two 3-tuner Moxis & two Mates. Both of the Moxis failed within the warranty period -- whether the failures were HDD or something else, I don't know -- and both were replaced. I've had no problems with either Moxi since they were replaced over a year ago. Even given the "issues" I had, I have nothing but positive things to say for Moxi tech/customer support.

No warranty in the world is going to protect against discontinuation of the EPG service. However, IMHO, Arris is a solid enough company that they'll continue to provide the EPG to current owners for the forseeable future, which given what RTV owners are currently dealing with, is a major selling point, IMHO.

But, that's JMHO.

I understand that the Moxi could become a brick. It's been talked about for what a couple of years now? That possibility has always been there when they went retail. People have been talking about the possiblity of Tivo's becoming bricks for like 5 years. So unless there is clear evidence that is going to happen, it's just speculation. Sure it's something to keep in mind. But at this point it is just what-ifs and maybes.

Any DVR you buy will have that problem of the possibility it may become a brick. The only way to get around that what-if is to rent the box from your cable provider.

Lets say Moxi did stop providing the guide to the box. Is it possible to have the guide updated by your cable company and pay them like you are renting a box from them?

Jasonsmith - it sure sounds like you aren't in the market to buy a Moxi - especially given their current warranty policy. Why the ongoing posting tirade about the subject? Buy what makes you happy and chill. You seem way too worked up over this... Its just a DVR.

I am quite happy with my Moxi. It works spendidly - especially now that all 3 tuners are in play. And as different as the Moxi menu system is from my aging ReplayTV recorders I have mastered it and find it quite satisfactory. No problems at all with my Moxi other than some initial setup issues that related to the TWC provided tuning adapter. Once up and running it has been a rock solid device. I added an external 1TB hard drive that has also performed flawlessly.

I am not one to dwell much on warranty. Electronics devices have proven pretty reliable once past their burn-in phase. I never pay extra for any warranty. The reason they sell add-on warranties? Profit. Simple as that. They are betting you the value of the warranty that you'll never need it. And if they were not winning that bet consistently they'd stop offering it or up the cost to make it profitable. But I do understand the appeal of feeling like someone else is going to take care of things should they break. Do whatever works for you. I have saved enough add-on warranty costs over the years to replace anything that breaks in my houshold.

I'm more inclined to follow the premise that, "It isn't yours until you've voided the warranty!" My ReplayTVs each have third party hard drives which I installed to expand their capacities. One such drive did fail and I had to spend around $50 bucks to replace it. Not bad for devices that have run well for so many years now. Alas, they are not HD or digital and it seems Direct TV (who owns ReplayTV) has decided to unilaterally drop the EPG service on them. Fear not - the user community has risen to the occassion and will keep an EPG available for those who wish to participate.

There isn't an ongoing posting tirade. You must have missed the fact that there have been multiple people posting suggestions and/or asking me questions that I am mostly responding to.

If someone asked you a question or gave you a suggestion, would you not respond?