Moxi HD DVR - Page 182

After I watched the 30 minute Ceton youtube video (link is below) about the Q and Echo, I started asking a Ceton person on Facebook about some details about it. The person couldn't reveal too much, but the video indicates that it will have a USB 3.0 port, and the Ceton person talking to me said the Q will allow an external hard drive connection for additional show storage. Many of my other questions had to do with device heat, device fan noise, and about allowing the consumer to replace their own hard drive should it fail. The Ceton person just said they couldn't go into too much detail at this time.

http://www.youtube.com/watch?v=pRZ5S...layer_embedded

There's a Q thread here.

http://www.avsforum.com/avs-vb/showthread.php?t=1386489

Green Button forums also have some comments by the Ceton folks

http://www.thegreenbutton.tv/forums/...ee609523c4a6ad

It's got a lot of potential. The potential that Moxi could easily have fulfilled if Arris had actually bothered to continue retail development.

For what its worth, I received an email today from Arris:

First I want to thank you for your loyalty and support of the Moxi product and program. We have reviewed your email and we take your concerns very seriously. As such, I am writing to advise you that the Moxi team has removed the notice regarding an end date for the guide data support for the Moxi program, and we have replaced that with the post below.

A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support.

Again, we at ARRIS appreciate your loyalty towards our Moxi products and services, and we hope you continue to enjoy the best in HD DVR that Moxi has to offer.

Sincerely,
The Moxi Team

Thanks, VisionOn.

I agree. I felt Moxi had plenty of potential as well. I feel a bit let down about their decision to stop making them, and I'm not really sure why they decided to abandon the home user. I use to talk great about the DVR to my friends and family, but I was always surprised that you could never find a Moxi in BestBuy and such. This is the second time that I have been burnt by a DVR company for the home user, with the first being ReplayTV. With that in mind, it does worry me the same sort of thing could happen with Ceton. Since Tivo has been around the longest, this makes me wonder if I should just give up and go get a TiVo Premiere Elite. However, the TiVo Premiere Elite cost $499 and then lifetime service is an additional $499, and the total price of $1,000 is only serious thing holding me back at the moment. I could have two separate InfiniTV PCIe units inside two computers for a little over that price

I received the same email today pgershon

I'm glad they backed down on the program data. I haven't seen anyone mention this, but I hope they don't try to pull the website. I use it quite a bit for recording and deleting shows since the mates never got the ability.

im kinda skeptical also. the plans were stated to be in the future and not current plans. we'll see if they hold to their word...i sure do hope so. i dont see why if an arris moxi gateway recieved an update every 3 years..why we couldnt get that same update w/ the retail moxi?! i would also like to have moxi.com scheduling forever.

I received the same "we were mistaken" email as well.

I believe they are "re-thinking" the approach and likely we will see some option to prolong the guide data being available beyond the 2013 date (for a fee no doubt but you never know); the online scheduling website services being available may be possible but I will guess it will be dropped sometime in the 2014 time frame unless a third party steps up (if Arris allows it).

The Ceton Q does look like to be the "next best thing" but pricing and their business model is cloudy; if there is no on-going annuity revenue then it is hard to see how that product line won't fall into the same hole the Moxi has. The feature set appears attractive and many people like the Infinity box/cards if you like the Media Center UI.

Nice to have options at least versus the cable companies' poor attempts.

Usually, I would be completely against this just because I really like holding on to my money. However, I would be willing to pay a small software maintenance fee per year.. say $25.

Including Windows crashing and long reboot?

Ford Sync not so good.

Look, Arris did the math. Given the # of Moxi users and the Moxi user outrage building, Arris decided it was better to pay for the program guide for Moxi since it is a blip on the income statement.

Now hopefully Arris realizes they can go to market through a 3rd party to market the new and improved "Moxi" directly to residential to compete with Tivo. Moxi was stomping on Tivo before development money was pulled.

What happened to the vision of CableCard and customers going to BestBuy etc to buy a media device into which a CableCard is plugged?

right. i think it was the fcc that helped push out the mulit-stream card(m-card) standard along w/ those who created it of course. moxi shouldve been in the store also..period. instead, it was only limited to a couple of web sites. hopefully, arris moxi will realize it and make that happen in the future. i wonder how it works with arris moxi selling to cable companies only. do they get the money upfront(like w/ retail moxi with us) and then the cable company benefits by the monthly payments that will exceed original costs after some years?!

eh what? They sold 5K total. That's no market at all. In fact, there isn't much of a market for retail DVR's. Tivo almost never makes money and when they do it's because of their patents. Look at their 10K's.

Okay, here's my problem. I have a 3-tuner Moxi and within the last two weeks I've had to reboot it several times, and sometimes it struggles to come back up. Sometimes I'll turn on the TV and there is no picture, and other times the Moxi will freeze during playback. Last night after the Moxi froze I restarted it and it went into it's reboot cycle. After it restarted several times it finally gave up and there were three red flashing lights on the front of the box under the Moxi logo. Does this most likely mean the hard drive is toast? I've had the unit since November 2010, so that was my first thought. Moxi support couldn't tell me for sure it was the drive. They just said it was a boot loader issue. I really don't want to pay them $149 + $30 for a repair. If it's just the hard drive I would rather replace it myself and save a few bucks. What to do you guys and gals think? Is the drive bad?

bad hdd all the way. When you go to a tv and its just a black screen...the cable is out, you are tuned to an sdv channel that is no longer coming in, or you are near the end of life with hdd at this point. upon powercycle, it will boot up properly but will happen again within a few weeks. It it gets stuck on "moxi is checking hdd" screen with 1 or 2 red lights steadily on, the hdd is completely toast.

What decade are you in, bro? I haven't had a windows crash in..., I can't remember when. The Ceton Q/Echo might just make it if they can:

1. Include an attractive mix of streaming channels
2. Make it widely available retail especially in at least a few brick and mortar outlets
3. Have a decent marketing strategy.
4. Bring it in at a reasonable price point.

Though I do agree with your implied inference. Stick it in a white box with an Apple logo and they'd fly out the door.

Although Ceton clearly supports end-user customization of the interface, I'm unsure if they'd allow installation of 3rd party software on the box at least for experimenting, imaginative end-users.

While the Tivo concept is here to stay, it is curious why the non-CC DVR market has languished since its inception in 1999. Perhaps, Ceton can change that landscape because living with both the Moxi and CC-provided boxes have proved to me that what the cable companies offer is pitiful. I know that the Q will get my dollar when it arrives.

J

I guess if you replace the HD, there is no way to save the list of programs you wish to have recorded?

So, you've never seen the 3 blinking lights? It's been on a blank screen more often lately requiring more reboots. Cable connection is fine though. Last night it froze up while I was watching a previously recorded show. I used to have to reboot every now and then, but the last couple of weeks it has been a few times per week. Seeing that I don't want to pay Moxi $179 for repair, I'll just save $40-$50 and buy a 1TB drive and throw in there.

Nope, I won't be able to save anything. I'll just have to setup all my recordings again...and then lose anything I already have recorded. I may just sell the darn thing on eBay at this point...not sure yet.

Be advised that if you do install a new drive and perform the FFP, Arris will consider the unit unfit for further repair or support. Just saying.

It would have been a great feature to the Moxi if their servers could have stored your setup of the shows that you like to watch. Whenever a person made a change to their programs, this information would be sent to their servers for storage the next time the Moxi needed to download the latest guide. This way a person wouldn't have to reprogram in all of their shows again if the Moxi had been sent in for warranty work, or if you swapped the hard drive. With every company selling your data, Arris could have sold this data to the networks (if they weren't already) on which shows were being recorded...anyway, just an idea...which would be a good feature in the Ceton Q.

I received this from the Better Business Bureau (BBB)...


On February 15, 2012, the business provided the following information:
Dear David,

First we want to thank you for your loyalty and support of the Moxi product and program. We have reviewed your complaint and we take your concerns very seriously. As such, we am writing to advise you that the Moxi team has removed the notice regarding an end date for the guide data support for the Moxi program from our web site, and we have replaced that with the post below.

"A few weeks ago we incorrectly posted a notice regarding discontinuation of our Moxi program guide data. We currently have no plans to discontinue service. Thank you for your support."

Again, we at ARRIS appreciate your loyalty towards our Moxi products and services, and we hope you continue to enjoy the best in HD DVR that Moxi has to offer.

Sincerely,
The Moxi Team at ARRIS


Is this for real? What about servicing our boxes?

seeing as your hdd is on the edge..its too late. write down the series you have set to record and be prepared if theres a next time.


not yet. you may have a different model moxi than i though. when those lights on the front start doing weird things(like staying on and even blinking for several minutes)..its safe to assume hdd issues.

Just ran across these extensive video Tutorials of the WideOpenWest Moxi Gateway, called WOW! Ultra TV.
http://www.wowway.com/UltraTV-Tutorials/

True, but there's no point in paying them $179 to install another drive that will more than likely fail after another year or so. Don't you agree? I guess my options are 1) Have them fix it 2) Me fix it 3) Sell it as is on eBay.

Marketing??? Once home users see how much better CableCard Moxi device is in both features and picture quality the sale is easy with an included ROI graph. Moxi's air supply was cut off.; it could have went to market but that would have cost upfront marketing investment. Arris has the fire power to market it right. But maybe it would pi$$off its cable cartel.

Has this actually happened to a user, or are we speculating? I do not recall.

I was getting ready to install a 2TB Samsung drive this weekend. My original (2 year-old) drive is still functioning fine, but this post makes me worried.

Thanks.

Mark

Consumers lease a DVR from their MSO. The market for a purchasable DVR is extremely niche. Both Tivo and Moxi know this. It's why Tivo's big push is for their software on MSO leased DVR's.