Moxi HD DVR - Page 189

I have a 2 tuner 1.5 tb moxi on ebay if anyone is interested. its in excellent condition! I apologize if this post is not allowed please lmk thanks guys!

I'm not sure if it is ok to post your own ebay link but I have seen people link to moxi searches on ebay.

On a similar note I have finally decided to give up on cable and I know that within the next month or so I will be getting rid of my 3-tuner moxi, 2-tuner moxi, and moxi mate. Does anyone know of a better place other than ebay to put these on. Has anyone seen them on craigslist, or is there an area on this site to post items.

I did find a classified portion of this site so I did go ahead and put it on there. I figured that would be a good place to start.
Edited by Derrick2020 - 6/7/12 at 4:53am

i just realized i can order pay per view on moxi as long as it comes on one of the regular channels.
Edited by dz2k - 4/5/13 at 11:33pm

Just got a message back from Charter that "The issue did turn out to be a problem in the master headend (Eau Claire) encoding process" If you are still getting the problem you may get the programming from a different master headend and I would reccomend going to the The Charter HD forum.

Duplicate Recordings?

It seems to me I might have read about this issue somewhere, but I've not been able to find it.

Last night, I noticed that all three of my tuners were in use recording at a time when there are usually only two tuners recording. Wondering what I'd forgotten that was outside my usual viewing, I went looking. As it turns out, there was nothing different on -- the Moxi was recording the same show on the same channel at the same time on two tuners! What the heck?! The same thing had actually happened last Friday as well, but since I didn't notice while it was happening, I thought maybe there was the glitch or something. This time, I was actually able to see what was happening at the time: the same show was being recorded on two tuners at the same time from the same channel. As with last week, there was one complete 60 minute recording without the correct episode description and a second 36 minute recording (it started late) with the correct episode description. Huh?

This is a show that's been scheduled to record for well over a year with no changes in the scheduling on my end. I checked the Guide, and there wasn't anything funny there. I also checked my series options to make sure somehow a duplicate scheduling hadn't magically appeared -- it hadn't. I couldn't find any explanation for the behavior, but maybe I'm missing something.

I think the next step is to just delete the scheduled series recording and then just reschedule, but I'm very curious about what's gone wrong. Any ideas?

TIA!

Guide data is gone? Anyone else missing the guide data? Mine just shows the name of the station for all time slots?

guide is working fine here. checked thru next week.
Edited by dz2k - 7/4/12 at 7:36am

I think that Cablevision may have finally rolled this out in my area. I am getting "you do not subscribe to this channel" all over the place now. Main networks (CBS, NBC, Fox, ABC are still OK). Do you happen to have an upgraded HD in your system? I am wondering if Moxi will give me a hard time about doing a firmware push when they see that I had upgraded my (dead) stock hard drive.

I sent them a note saying that I may need an update due to Cablevision rolling out SimulCrypt. Hopefully, that is enough to get them to give it a try.

Thanks...

My Cablevision issue is now resolved. The Moxi support team did push the software update to my Moxi and Moxi mates. My older version of software that had the channel tuning problems was 6.1.1.9M4BR-P.319355. The new one that works with SimulCrypt is 6.1.1.10M4BR-P.338830.

I am happy that Arris was still willing to help with this. They did send me a note explaining that they were doing this as a courtesy even though I had voided my warranty by opening my case (I was already outside of the year's warranty anyway). See the email below...

---

Greetings,

We have completed review of this issue. Although we have targeted your Moxi HD DVR and Moxi Mates for the software patch to offer support for Cablevision's changes, we cannot provide any support if you run into any issues downloading, installing, or operating with that build. To attempt to download the updates, go to Settings > Diagnostics > Service Status and select "Update Software."

We see that you've opened the casing on the Moxi HD DVR which prevents us from providing you any further support for your Moxi HD DVR or Moxi Mates.

As the casing has been opened, and the Moxi HD DVR and/or Moxi Mate tampered with, any warranty coverage such as repair, replacement, and escalation is now null and void. This includes out-of-warranty services as well.

We will no longer offer any support outside of limited basic assistance with items unrelated to stability, recording problems, abnormal noises or temperature levels, and possible software issues.

---

wow. i am still on the 6.1.1.9M4BR-P.319355. those rats have newer s/w available but are holding out. that's messed up. im not having SimulCrypt issues yet but come on man.

Well, those who are not on cable vision will probably never see this update.

Interesting, I'm on 6.1.1.9R4BR.

i just checked and am on 6.1.1.9R4BR-P.319355. i mustve overlooked the first portion of the # before the hyphen and was focused on the last part at first.

What issues are you having that this update would fix?
It doesn't add any "features".
Upgrading firmware just because "it is the latest and greatest" only gets you into trouble.

Might it fix my lack of guide data or is it a cable company issue with my cable card I am have as I still only shows the channel info thru out my guide for every channel.....

sometimes f/w updates could cause trouble but i'd take my chances on this one. digitalknight is the correct lineup still for your cable co still selected on moxi.com manage my devices? also, detail your setup/provider, etc. i have guide data for at least 11 days out. is it just 1 moxi or more than 1 that you have this trouble?

This won't fix any guide issues.
That is a separate data feed independent of what firmware you are running.
I would open up a ticket with Arris for that.
I would first try changing your cable provider to a lineup in another area to kind of force a reset of the data stream.
Then change it back.
It has worked for me in the past.

Thx, it is fixed. I did both so I am not sure which one fixed it... But it is fixed.

Does anyone know if there is a substitute out there for the moxi mate? Some software perhaps to install on a computer to be able to watch my files from an HTPC? I have the 3-tuner retail unit but never bought a mate. I want to expand into a second room, but now that they're no longer for sale, I'm left trying to scrounge one up on ebay.

I was going to wait for Moxi to die but may cut the cable cord sooner. So much on Netflix, Amazon, Blockbuster, and others today and more coming. Just walk to the bar for NFL.

I lost my SDV channels today and checked diag. I tried to update program guide after rebooting SDV Tuning Adapter and got the message update failed and Moxi Service could not be reached. Would this also make the SDV channels go away and the tuning adapter to not go online since Moxi is not authenticated?

Update: I fixed the problem. My geography had some storming and power outages over the last week or so. My coax goes through a surge suppressor then into MoCA adapter. Once I connected the Tuning Adapter directly to the coax wall jack TWC could reset it remotely and the LED went solid green. I then reconnected wall coax to surge suppressor and all is fine. Note: if Moxi does not detect Tuning Adapter, it cannot update Channel Guide from DIAG and you receive the error "The Moxi Service cannot be reached."

Someone sent me this very interesting article titled "How Big Cable killed the open set-top box - and what to do about it"

http://arstechnica.com/tech-policy/2012/07/how-big-cable-killed-the-open-set-top-box-and-what-to-do-about-it/

Problem with that article is that it fails completely to mention SDV. it's always the case from writers that are not in tuning adapter necessary areas.

I have a new and unused Moxi mate for sale. Box is open just to see what it looked like but otherwise unused. If interested please PM me.

I have a problem with two channels where the over the air provider swapped the channels but my cable provider did not. Who provides the channel guide for the Moxi?

TMS. You can file a report here: http://www.zap2it.com/services/site/help/zap-faq-contact-channel,0,5059403.htmlstory

i was just looking @ that arris moxi gateway and have changed my stance on it. it seems to be impressive because it does cable, internet-both wired and wifi, and telephone. this is what cable providers are moving to. the thing that concerns me is the 500GB hard drive because if its still the same brand seagate..they always require a repair within 1.5yrs. has anyone got around to opening one of these up? i still prefer the retail version as consumers dont have the choice to pick up the arris gateway but ive seen development put into this version: http://www.engadget.com/2012/05/21/arris-reveals-moxi-dvr-release-2-0-with-web-browser-apps-and-ip/ i never got into the mates either so i would hope one could get multiple gateways. maybe some day an android app will go up for all of us.
Edited by dz2k - 9/1/12 at 2:09pm

the thing that burns drives on the retail Moxi is the lack of efficient power management not the brand of drive. If the gateway spins down the drives and goes into standby then that will increase the longevity of the components.

Of course the current gateway still appears to be running only a slightly enhanced version of the retail software, so it probably has the same issue.

Okay, our local Comcast finally "killed" all of the regular non HD channels (ABC, NBC, Fox, CBS) on the raw cable finally obsoleting my venerable Toshiba DVRs that have served me loyally for quite some time.

I have a 3 Tuner Moxi and bought a second one on eBay. In searching this thread and reading over the manual it does not appear you can have 2 Moxi's in the same rack as they do not offer alternate IR code sets (which my "old" Toshisba DVRs did!!!) so I have some questions that I hope some of you may be able to help.

I already have a Mate in the bedroom and can access the "main" Moxi remotely.

If I deploy the 2nd Moxi in the bedroom, will the "main" Moxi be able to access the recorded content on the 2nd Moxi??? It appears the Mate wil be able to access either Moxi as designed but a "moxi to moxi" connection I am unclear on....

Anyone have 2 Moxi's in different rooms and can access the other one????

Thanks for any advice or options you can suggest.

(The 2nd Moxi is on it's way and won't be here for a while....)