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Moxi HD DVR - Page 192

post #5731 of 6199
Quote:
Originally Posted by bootman_head_fi View Post

Anyone wants to pose specific technical questions to the Arris group?
No non technical questions like "are they going to reopen the consumer market."
This will be an engineer I'll be communicating with.

Will there be support for drives greater than 2TB... in other words.. IS GPT (partition table) supported?

Will there be any more software updates to the Moxi?
post #5732 of 6199
Quote:
Originally Posted by bootman_head_fi View Post

Anyone wants to pose specific technical questions to the Arris group?
No non technical questions like "are they going to reopen the consumer market."
This will be an engineer I'll be communicating with.

Yes, where can we find a manual or service manual regarding the motherboard moxi has. I'm interested to know what all those unused slots and pins on the main board were for?
And yeah a software update to allow scheduling a recording from a mate would be in place even though they discontinued the product.
post #5733 of 6199

Not to derail this important discussion but have you guys read about this http://www.audioholics.com/news/editorials/fcc-forces-cable-companies-streaming ?

 

Also my question to Arris would be:

 

1.  Will i be able to carry my paid-for-programs, transfer them for archival purposes and play them on another non-moxi device later on? These HD file can easily be stored as .mts file or as .mkv files.

 

2.  Will Moxi issue SW updates to fix the latest bugs in their boxes plus support livestreaming as described in the link i posted above?

 

- David


Edited by dmusoke - 12/12/12 at 11:35am
post #5734 of 6199
Quote:
Originally Posted by dmusoke View Post

Not to derail this important discussion but have you guys read about this http://www.audioholics.com/news/editorials/fcc-forces-cable-companies-streaming ?

Also my question to Arris would be:

1.  Will i be able to carry my paid-for-programs, transfer them for archival purposes and play them on another non-moxi device later on? These HD file can easily be stored as .mts file or as .mkv files.

2.  Will Moxi issue SW updates to fix the latest bugs in their boxes plus support livestreaming as described in the link i posted above?

- David

I can tell you as a fact that #1 isn't going to happen and it isn't Moxi/Arris making that decision but the owners of the content. (not cable companies but the programmers)
Sorry, but your paid for programs doesn't mean you own the content only the right to view them as the programmers sees fit to allow the distributors. ie cable/sat companies.

The 2nd part is also most likely no (but I'll verify) since this is an officially EOL product so they don't have to support future mandates.
They are grandfathered in.
post #5735 of 6199
Quote:
Originally Posted by contisalin View Post

Yes, where can we find a manual or service manual regarding the motherboard moxi has. I'm interested to know what all those unused slots and pins on the main board were for?
And yeah a software update to allow scheduling a recording from a mate would be in place even though they discontinued the product.

With my experience with other STB manufacturers, this is not usually available to the end user.
The engineer may give me a copy but I may not be allowed to distribute.
I will let you know either way.
post #5736 of 6199
Quote:
Originally Posted by dmusoke View Post

Not to derail this important discussion but have you guys read about this http://www.audioholics.com/news/editorials/fcc-forces-cable-companies-streaming ?

Also my question to Arris would be:

1.  Will i be able to carry my paid-for-programs, transfer them for archival purposes and play them on another non-moxi device later on? These HD file can easily be stored as .mts file or as .mkv files.

2.  Will Moxi issue SW updates to fix the latest bugs in their boxes plus support livestreaming as described in the link i posted above?

- David

1) For Moxi HD media, Moxi outputs HD only via the HDMI port. I'm not aware of any commercial device that would take HDMI output to create HD video files regardless of the container type. There is the HD Fury family of devices that take HDMI output, strips away the DRM and generates DRM-free HD videoI to RGB using VGA, component or BNC connectors. You then send this output to whatever HD compatible encoder you have and create video files that can be transcoded into whatever video container format you wish. The one thing I'm unsure of is the audio aspect; The HD Fury will output audio over Toslink which should be okay for all but the highest resolution audio formats.

2) The retail Moxi devices are dead for all intents and purposes as far as Arris is concerned, The last system update was some two years ago and I haven't heard anything that would lead me to believe otherwise. Clearly, Arris bought Diego for their technology and they have no extant interest in the retail market. That said, most of the "bugs" of the Moxi devices are really feature enhancements however sorely needed or desired.

As far as livestreaming perhaps a small lesson in the history of cable boxes is needed here. You may recall that cable boxes had Firewire outputs that the FCC required to encourage time shifting of cable programming. There was however, no requirement for the cable companies to activate these ports nor supply devices such as hard drives to record video output. I'm not even sure if they were required to indicate the video codecs used. These ports languished and though there were people who were able to create home brewed schemes to use the Firewire ports, I know of no commercial device that took advantage of cable box Firewire output. Also there was the FCC requirement for the adoption of CableCard technology again to encourage 3rd party manufacture of retail devices. I can count on one hand the number of companies that supply retail devices that supports CableCard technology..

Undaunted, in 2010 the FCC in an effort to encourage the manufacture of 3rd party devices to supply cable TV to home video screens, considered demanding an IP-based gateway device to replace traditional cable boxes. This was met with the anticipated foot stomping from cable providers and the Ethernet port on cable boxes has been included in cable boxes to meet a suggested December 2012 deadline. On the other hand, this is the FCC that just permitted cable companies to encrypt free, over-the-air content transmitted on their systems

Nevertheless, exactly what does this Ethernet port do? What protocol is used? What A/V codecs are used? Is there a common framework for controlling what is sent from the head end to the cable box or are CCs free to create a patchwork of incompatible protocols? Is the signal encrypted? Will the CC be required to license decryption schemes? Or is this simply an Ethernet port to the Internet? Are there bandwidth requirements or will there be throttling of the data stream? (Connecting a Roku box to this port and actually using it are two different issues.) My guess is that the cable companies will forestall, obfuscate, confuse the customer, and stymy 3rd party manufacturers so that, fingers crossed, this goes the way of the Firewire port of yore.
post #5737 of 6199

Thanks Bootman & Operon ... all i can do is wish for a better day, i guessredface.gif.

post #5738 of 6199
Just found out my contact is away for the holidays.
I hope to hear back from him in a few weeks.
post #5739 of 6199
Quote:
Originally Posted by Operon View Post

You may recall that cable boxes had Firewire outputs that the FCC required to encourage time shifting of cable programming. There was however, no requirement for the cable companies to activate these ports nor supply devices such as hard drives to record video output. I'm not even sure if they were required to indicate the video codecs used. These ports languished and though there were people who were able to create home brewed schemes to use the Firewire ports, I know of no commercial device that took advantage of cable box Firewire output.
That's what D-VHS VCRs did - in fact, for most of them, it was pretty much all they could do, aside from watching D-Theater pre-recorded tapes, as all but one or two models had no tuners of their own. Unfortunately, D-VHS failed rather un-spectacularly in the marketplace, and has since gone the way of the dodo. The codecs weren't the problem - pretty much everything was MPEG-2 + AC-3 in an MPEG-TS wrapper. The problem was (a) DTCP-1394 and (b) CCI content flagging. Only D-VHS could capture content flagged as copy-once, which on many cable systems, much of the "interesting" content is so flagged, and was thus wrapped with DTCP-1394 encryption before being streamed out via FireWire.
post #5740 of 6199
Quote:
Originally Posted by Operon View Post

1) For Moxi HD media, Moxi outputs HD only via the HDMI port. I'm not aware of any commercial device that would take HDMI output to create HD video files regardless of the container type. There is the HD Fury family of devices that take HDMI output, strips away the DRM and generates DRM-free HD videoI to RGB using VGA, component or BNC connectors. You then send this output to whatever HD compatible encoder you have and create video files that can be transcoded into whatever video container format you wish. The one thing I'm unsure of is the audio aspect; The HD Fury will output audio over Toslink which should be okay for all but the highest resolution audio formats.
2) The retail Moxi devices are dead for all intents and purposes as far as Arris is concerned, The last system update was some two years ago and I haven't heard anything that would lead me to believe otherwise. Clearly, Arris bought Diego for their technology and they have no extant interest in the retail market. That said, most of the "bugs" of the Moxi devices are really feature enhancements however sorely needed or desired.
As far as livestreaming perhaps a small lesson in the history of cable boxes is needed here. You may recall that cable boxes had Firewire outputs that the FCC required to encourage time shifting of cable programming. There was however, no requirement for the cable companies to activate these ports nor supply devices such as hard drives to record video output. I'm not even sure if they were required to indicate the video codecs used. These ports languished and though there were people who were able to create home brewed schemes to use the Firewire ports, I know of no commercial device that took advantage of cable box Firewire output. Also there was the FCC requirement for the adoption of CableCard technology again to encourage 3rd party manufacture of retail devices. I can count on one hand the number of companies that supply retail devices that supports CableCard technology..
Undaunted, in 2010 the FCC in an effort to encourage the manufacture of 3rd party devices to supply cable TV to home video screens, considered demanding an IP-based gateway device to replace traditional cable boxes. This was met with the anticipated foot stomping from cable providers and the Ethernet port on cable boxes has been included in cable boxes to meet a suggested December 2012 deadline. On the other hand, this is the FCC that just permitted cable companies to encrypt free, over-the-air content transmitted on their systems
Nevertheless, exactly what does this Ethernet port do? What protocol is used? What A/V codecs are used? Is there a common framework for controlling what is sent from the head end to the cable box or are CCs free to create a patchwork of incompatible protocols? Is the signal encrypted? Will the CC be required to license decryption schemes? Or is this simply an Ethernet port to the Internet? Are there bandwidth requirements or will there be throttling of the data stream? (Connecting a Roku box to this port and actually using it are two different issues.) My guess is that the cable companies will forestall, obfuscate, confuse the customer, and stymy 3rd party manufacturers so that, fingers crossed, this goes the way of the Firewire port of yore.

I still have a Motorola box dcx3400 from Comcast next to my moxi just because I can use the firewire out port it has. It is tricky though to install the box on a windows pc just because u need drivers and nobody provides them. U can still find some old drivers for stb boxes but u have to edit the driver to be able to add the newer stb boxes like I have the dcx3400 and those drivers were for win xp. To install the box on win vista 7 or 8 u need to use legacy firewire driver and be on 32bit OS. Anyway mine works nice I can watch and record on my pc using vlc. Was wondering why moxi doesn't have a firewire port. another reason I still keep the Comcast box next to my moxi is because it offers regular coax out (is not hd just standard def) and hdmi and component at the same time not like moxi just one at the time. I use the coax out to do the picture in picture feature using the tv and the moxi. Yeah I have both Comcast stb and moxi connected to the same tv to get this feature Comcast box using coax out and moxi box hdmi. Was wondering what is with this limitation on moxi boxes not to be able to use more than one output at the same time.
post #5741 of 6199
Quote:
Originally Posted by contisalin View Post

I still have a Motorola box dcx3400 from Comcast next to my moxi just because I can use the firewire out port it has. It is tricky though to install the box on a windows pc just because u need drivers and nobody provides them. U can still find some old drivers for stb boxes but u have to edit the driver to be able to add the newer stb boxes like I have the dcx3400 and those drivers were for win xp. To install the box on win vista 7 or 8 u need to use legacy firewire driver and be on 32bit OS. Anyway mine works nice I can watch and record on my pc using vlc. Was wondering why moxi doesn't have a firewire port. another reason I still keep the Comcast box next to my moxi is because it offers regular coax out (is not hd just standard def) and hdmi and component at the same time not like moxi just one at the time. I use the coax out to do the picture in picture feature using the tv and the moxi. Yeah I have both Comcast stb and moxi connected to the same tv to get this feature Comcast box using coax out and moxi box hdmi. Was wondering what is with this limitation on moxi boxes not to be able to use more than one output at the same time.

Most likely copy protection but I can verify.
Now if you say my older box can do it, well those stricter rules on copy protection came out when HD became mainstream.
No one really cared if you made a SD copy but god forbid we have a HD copy that is unencrypted.rolleyes.gif
post #5742 of 6199
it seems digeo site with moxi info posted earlier in the thread has been down for at least a week or so.
post #5743 of 6199
I got two years out of Seagate Pipeline HD in my Moxi Three Tuner. I actually am happy with that time frame, considering the drive has three streams constantly going into it, 24/7.

I purchased yet another Seagate Pipeline and am happy to report the 4-Finger Press still works.

Incidentally, I first pulled out my old Seagate and using a USB-SATA powered adapter ran the SeaTools hard drive tests on it. As expected, the drive failed the tests, confirming the drive went bad.

I knew the drive was starting to go bad when I had freezes and restarts on my Moxi...along with the inability to change the channel.
post #5744 of 6199
Apologies for posting link earlier. I have my Moxi 3 tuner up for sell on Ebay as I finally completed my htpc build with Ceton Infinitv 4 tuner PCI card.
If someone wants to expand their setup it will be good buy.
post #5745 of 6199
These past two weeks my 3 tuner Moxi HD has been having an onscreen pop up notice upon tv startup that says there is a Firmward Upgrade available. When I try to upgrade from the Diagnostics menu, it says I'm already up to date. Current software version: 6.1.1.9R4BR-P.319355 (I also updated everything I possibly could from all the Diagnostics menus.)

I seriously doubt that there's a really Firmware Update, as Moxi left us for dead.

How do I get rid of this onscreen popup?
post #5746 of 6199
Quote:
Originally Posted by sboyer1971 View Post

These past two weeks my 3 tuner Moxi HD has been having an onscreen pop up notice upon tv startup that says there is a Firmward Upgrade available. When I try to upgrade from the Diagnostics menu, it says I'm already up to date. Current software version: 6.1.1.9R4BR-P.319355 (I also updated everything I possibly could from all the Diagnostics menus.)
I seriously doubt that there's a really Firmware Update, as Moxi left us for dead.
How do I get rid of this onscreen popup?
Quote:
Originally Posted by sboyer1971 View Post

These past two weeks my 3 tuner Moxi HD has been having an onscreen pop up notice upon tv startup that says there is a Firmward Upgrade available. When I try to upgrade from the Diagnostics menu, it says I'm already up to date. Current software version: 6.1.1.9R4BR-P.319355 (I also updated everything I possibly could from all the Diagnostics menus.)
I seriously doubt that there's a really Firmware Update, as Moxi left us for dead.
How do I get rid of this onscreen popup?

are you sure its not a tv firmware upgrade? or maybe even a reset to update the guide?
Edited by dz2k - 12/23/12 at 6:32pm
post #5747 of 6199
Quote:
Originally Posted by sboyer1971 View Post

These past two weeks my 3 tuner Moxi HD has been having an onscreen pop up notice upon tv startup that says there is a Firmward Upgrade available. When I try to upgrade from the Diagnostics menu, it says I'm already up to date. Current software version: 6.1.1.9R4BR-P.319355 (I also updated everything I possibly could from all the Diagnostics menus.)
I seriously doubt that there's a really Firmware Update, as Moxi left us for dead.
How do I get rid of this onscreen popup?

To be an echo, are you sure it's a firmware update and not a more generic update?

I can say that I've seen a message periodically when I'm watching TV through the Moxis after the Guide data updates. I've never written it down, but it says something like, "An update is available. Do you want to reboot now or later?"Maybe it always puts up the message ater a Guide update but I don't see it unless I'm watching :-)

Too, I was told by tech support that the Moxi automatically reboots once weekly on its own. When I've gotten the message, it's possible the Moxi had been busy for an extended period of time past the scheduled weekly (IIRC, tech support said it was supposed to happen on Thursday) reboot.

When looking at the Diagnostics menu (Diagnostics to Service Status to the last Service Status screen), what's the Uptime listed?
post #5748 of 6199
Quote:
Originally Posted by sslund View Post

To be an echo, are you sure it's a firmware update and not a more generic update?
I can say that I've seen a message periodically when I'm watching TV through the Moxis after the Guide data updates. I've never written it down, but it says something like, "An update is available. Do you want to reboot now or later?"Maybe it always puts up the message ater a Guide update but I don't see it unless I'm watching :-)
Too, I was told by tech support that the Moxi automatically reboots once weekly on its own. When I've gotten the message, it's possible the Moxi had been busy for an extended period of time past the scheduled weekly (IIRC, tech support said it was supposed to happen on Thursday) reboot.
When looking at the Diagnostics menu (Diagnostics to Service Status to the last Service Status screen), what's the Uptime listed?

False alarm...

It definfitely was a Firmware Update, but it was for my Denon AVR, not the Moxi. What threw me was that it was only showing up on the Moxi input...weird.

Anyways, thanks for the input.
post #5749 of 6199
Hi,

I'm working on my Dad's Moxi and I think there is a hardware issue with the tuner.

It was experience weird issues like no signal detected but then it would start working again. Then it finally just reports no signal detected. Please check your cable connection. There is no problem with the cable signal as I can plug it directly into the TV and see and change channels.

Has anyone experienced this before?

Any ideas how I can verify this is a hardware problem and if I can fix it?

I'm very technical and have been working on computers for over 30 years.

Thanks,

David
post #5750 of 6199
Quote:
Originally Posted by waveinboulder View Post

Hi,
I'm working on my Dad's Moxi and I think there is a hardware issue with the tuner.
It was experience weird issues like no signal detected but then it would start working again. Then it finally just reports no signal detected. Please check your cable connection. There is no problem with the cable signal as I can plug it directly into the TV and see and change channels.
Has anyone experienced this before?
Any ideas how I can verify this is a hardware problem and if I can fix it?
I'm very technical and have been working on computers for over 30 years.
Thanks,
David
Hi David,

Its not the tuner but crappy CC signal. You can check this by going to Setting --> Diagnostics --> Hardware Status --> page 2 If Approx SNR falls much below 30 you'll see observe this issue. It is a channel-by-channel phenomenon. The Moxi wants a fairly robust signal coming through the CableCard.
post #5751 of 6199
Quote:
Originally Posted by sslund View Post

Quote:
Originally Posted by sboyer1971 View Post

These past two weeks my 3 tuner Moxi HD has been having an onscreen pop up notice upon tv startup that says there is a Firmward Upgrade available. When I try to upgrade from the Diagnostics menu, it says I'm already up to date. Current software version: 6.1.1.9R4BR-P.319355 (I also updated everything I possibly could from all the Diagnostics menus.)
I seriously doubt that there's a really Firmware Update, as Moxi left us for dead.
How do I get rid of this onscreen popup?

To be an echo, are you sure it's a firmware update and not a more generic update?

I can say that I've seen a message periodically when I'm watching TV through the Moxis after the Guide data updates. I've never written it down, but it says something like, "An update is available. Do you want to reboot now or later?"Maybe it always puts up the message ater a Guide update but I don't see it unless I'm watching :-)

Too, I was told by tech support that the Moxi automatically reboots once weekly on its own. When I've gotten the message, it's possible the Moxi had been busy for an extended period of time past the scheduled weekly (IIRC, tech support said it was supposed to happen on Thursday) reboot.

When looking at the Diagnostics menu (Diagnostics to Service Status to the last Service Status screen), what's the Uptime listed?

 

For real? You mean this is intentional and not a bug within the Moxi? What time of day/night is this auto reset supposed to happen?

post #5752 of 6199
Quote:
Originally Posted by Operon View Post

Quote:
Originally Posted by waveinboulder View Post

Hi,
I'm working on my Dad's Moxi and I think there is a hardware issue with the tuner.
It was experience weird issues like no signal detected but then it would start working again. Then it finally just reports no signal detected. Please check your cable connection. There is no problem with the cable signal as I can plug it directly into the TV and see and change channels.
Has anyone experienced this before?
Any ideas how I can verify this is a hardware problem and if I can fix it?
I'm very technical and have been working on computers for over 30 years.
Thanks,
David
Hi David,

Its not the tuner but crappy CC signal. You can check this by going to Setting --> Diagnostics --> Hardware Status --> page 2 If Approx SNR falls much below 30 you'll see observe this issue. It is a channel-by-channel phenomenon. The Moxi wants a fairly robust signal coming through the CableCard.

IOW, you need an RF booster/amplifier at your cable input into the HT/living room. I had similar issues as yours and the boost greatly reduced most of them.

 

The other thing is that maybe the HD is going bad???

post #5753 of 6199
Quote:
Originally Posted by dmusoke View Post

For real? You mean this is intentional and not a bug within the Moxi? What time of day/night is this auto reset supposed to happen?
The Moxi reboots once a week to update its channel guide. This process also flushes the RAM which might be an issue depending on the design and is pure conjecture on my part. Regardless, this once per week update for me occurs Thursday mornings ~ 3-4 AM. Even if there wasn't a reboot, there would have to be a mechanism to lock out channel guide access so that update occurs uninterrupted. Moreover, weekly update respects any scheduled recoding options.
post #5754 of 6199
Quote:
Originally Posted by midas89 View Post

I got two years out of Seagate Pipeline HD in my Moxi Three Tuner. I actually am happy with that time frame, considering the drive has three streams constantly going into it, 24/7.
I purchased yet another Seagate Pipeline and am happy to report the 4-Finger Press still works.
Incidentally, I first pulled out my old Seagate and using a USB-SATA powered adapter ran the SeaTools hard drive tests on it. As expected, the drive failed the tests, confirming the drive went bad.
I knew the drive was starting to go bad when I had freezes and restarts on my Moxi...along with the inability to change the channel.

Those drives used to come with a 5 year warranty and I believe currently have a 3 year. I had the exact same symptoms and as expected the drive failed all tests. I RMA'd it (the drive) and got a free replacement.

In any case, it is poor (software) design that is causing the Moxi to chew up hard drives. I replaced my Moxi with an HTPC with 2 Ceton tuners and haven't had any hard drive issues since.
post #5755 of 6199
Quote:
Originally Posted by packetlosss View Post

Those drives used to come with a 5 year warranty and I believe currently have a 3 year. I had the exact same symptoms and as expected the drive failed all tests. I RMA'd it (the drive) and got a free replacement.
In any case, it is poor (software) design that is causing the Moxi to chew up hard drives. I replaced my Moxi with an HTPC with 2 Ceton tuners and haven't had any hard drive issues since.

I think you're conflating a couple of issues. First, there clearly was a bad batch of drives that inadvertently entered the production chain. This was manifested in drives failing within the first few months of ownership. Second, by design the Moxi is always recording to the disk. For example, I can turn on the TV and as long as the channel hasn't changed I can rewind well into that channel. Second,, by always first recording to disk, if the Moxi and Mate are tuned to the same channel, the video stream is "shared" and thus frees up a tuner that would otherwise be lost to the Mate; especially a consideration with the two tuner models during periods of scheduled recordings. Notwithstanding the faulty batch of installed drives, I attribute most of the drive failures to poor ventilation between the drive and the chassis and not software issues per se. Although I'm unfamiliar with the Tivo platform, I believe that the Tivo always keeps its disk platter spinning. I suspect HTPCs operate differently..
Edited by Operon - 1/4/13 at 8:46am
post #5756 of 6199
I have two Moxi 2-Tuner units that are approximately 3 years old. After the first year of initial usage, both units started to experience intermittent channel freezing, missed recordings, etc. According to Moxi Support my problems were caused by low signal levels, even though downloaded system logs showed adequate signal levels were getting to each tuner. After getting nowhere with Moxi Support, I discovered that by doing a manual reset once or twice per week, eliminated the channel freeze and no more missed recordings.

About a week ago, I noticed that one of the units had no audio or video, only a blank gray screen. I pushed the reset button and about 10 minutes later (normally it only took about 2 minutes after hitting the reset button to return to normal operation.) was greeted with an initial setup screen. After going through initial setup, channel scans, etc., about 20 minutes later the unit was functional again. The setup procedure did wipe out all recorded programs that I had stored on the hard drive. About 30 minutes later, the unit quit working again and returned to the initial setup screen.

The unit is currently locked in Set-Up mode and is unable to complete a Critical Update. I keep getting a Network Error message "There is a problem connecting to the Moxi service." Network Info indicates that all network functions are fine. The other Moxi unit is hooked up to the same network and is functioning properly.

If I let the unit sit on the Network Error screen, the unit will reset itself after 10 to 15 minutes and restart the Set-Up procedure. One time I was able to get past the Critical Update screen and an Account Information screen appeared. The area where my name and Moxi ID was supposed to appear was blank, and a Network error message appeared at the bottom of the screen telling me to log-in to my Moxi.com account and correct any missing information. Of course no information was missing from my Moxi.com account. I hit the “Continue” button at the bottom of the screen, which started the whole set-up procedure over again, which continued to lock-up on the Critical Update screen. I did do a complete reset of modem and router (many times) which didn’t make any difference.

Moxi Support has offered to replace the unit for $249.00 and has told me that if I open the unit, even though it’s out of warranty, that they would know that the unit had been tampered with, which would void the replacement offer and any additional support.

So what do you guys think? Do I have a circuit board problem, or is this a hard drive gone bad which I can replace on my own?
post #5757 of 6199
Quote:
Originally Posted by SciTech View Post

So what do you guys think? Do I have a circuit board problem, or is this a hard drive gone bad which I can replace on my own?

Most likely a hard drive issue and I, as many others here, faced the same conundrum: send it back and pay to have a similar drive installed, or install a better drive myself and become orphaned. I chose the latter and never regretted the decision to plonk in a larger (2TB) drive that was designed to withstand the rigors of a video system.

Mark (giomania) has posted a very complete "how to" in the Hard drive replacement thread:

http://www.avsforum.com/attachments/64734

Not a difficult procedure to accomplish.

Paul
post #5758 of 6199
Quote:
Originally Posted by SciTech View Post

After the first year
Moxi Support has offered to replace the unit for $249.00 and has told me that if I open the unit,

Woah.. when did the replacement/repair fee go up? I think it was $129 ish?

Chances are it is the HD. Most people who come here with various problems have their problems solved by replacing the harddrive.

At a repair fee of $249. It is a no brainer to do it yourself....
post #5759 of 6199
Quote:
Originally Posted by pghyndman View Post

Most likely a hard drive issue and I, as many others here, faced the same conundrum: send it back and pay to have a similar drive installed, or install a better drive myself and become orphaned. I chose the latter and never regretted the decision to plonk in a larger (2TB) drive that was designed to withstand the rigors of a video system.
Paul

Hi Paul: Thanks for your response.

Just out of curiosity, what drive did you use?

Happy New Year!

Stephen
post #5760 of 6199
Steven,
I'm not Paul, but I just bought a new hd for my Moxi this week and I got the Seagate Pipeline 2tb:
http://www.newegg.com/Product/Product.aspx?Item=N82E16822148900

this is the type of drive that is stock in the Moxi though larger capacity of course.

I see that Newegg is out of them now unfortunately I got mine on sale for $114 .

I'm replacing my drive because my external drive died. The internal is still working after 3 years but I just thought I would
put this in and have only one hd running. I'm please to see recent posts that the ffp is still working.

Dave
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