Moxi HD DVR - Page 193

Hi Stephen,

I was looking for a 7200rpm video-rated drive and got a really good deal on a Seagate SV35 Series ST2000VX000 2TB 7200 RPM unit. Not necessarily an endorsement for same, as time will tell. I also had a spare 500GB drive kicking around, which I set up to plonk in if needed in the future and sw is no longer available for download (though this does require the cable company to reset some data on their end for encrypted channels if used... Mark's notes cover all that).

Paul

I checked and it isn't because of a crappy CC signal. I checked the Setting --> Diagnostics --> Hardware Status --> page 2 and the Approx SNR is 0. There is no SNR value at all. It is like the BNC connection to the board is bad.

Can this be fixed?

Is there still support for Moxi's? I heard the company went out of business.

Thanks,

David

@waveinboulder: huh?! arris is still in business but made a new moxi for cable companies only. also stated was it was a channel to channel issue so have you tried other channels and get that same snr? if i were you, i would take note of advice here before contacting them as once you go to them..you've gone to them.

@acaoacao: i recall someone a while back reporting a repair fee of $190 but now someone just stated its $249.
Edited by dz2k - 1/5/13 at 4:40pm

Report on new hard drive.....Well I had two different external hard drives go bad on me and I didn't really like the esata only enclosure I had so I decided to get a new 2 tb drive and install it internally.
The 3 year old 500 gb drive that came in the Moxi was still running fine so I figured the Seagate Pipeline was a good choice as it supposedly optimized for use in a dvr.

Found the drive on sale at Newegg. $114. The drive did arrive in plain white box and with the dreaded "china" label though very well wrapped and in perfect shape.

I read and saved the instructions for the 4 finger press. Opened the moxi, cleaned the dust, and removed the hard drive.Put the new drive in, closed it up and was wondering why the 4 finger wasn't working when it dawned on me I hadn't plugged in the power and sata!
Oh well, opened back up plugged them in and then tried the ffp. I found it easier to do a two thumb press, each thumb holding down two of the buttons. It did take a couple tries - I had to restart my router, but once I got to the install screen everything went very smoothly.

I called Time Warner to pair the cable card and afterwards I noticed I was missing a bunch of channels and also that the remote was very sluggish. Called TW again and the guy said he couldn't do anything and gave me an apt for a tech to come out Tuesday. Well that bugged me so this morning I called again and the guy agreed to refresh the CC and right while I was talking to him a missing channel came on and all was fixed. Even the remote works just as it should now

You know I remember way back, early in tis thread there were a few who complained how terribly sluggish the remote of the Moxi was and I always thought well, not perfect, but it's not terrible either. Now I'm wondering if these people had some issue going on that caused the remote to lag because the state it was in yesterday was very bad.


So, anyway, now all is well. I put away my stock drive in case I ever need it. The single internal drive gives me the same space I used to have and is quieter and less clutter too. I think theres a lot to be said for the pipeline drive as my stock drive is still fine after 3 years but the regular external drives, one another Seagate, the other a WD green I think, both died.

Dave

I noticed a push button near the center of the circuit board.

Anyone know what it does?

We suspect it adds more cow bell.

Sorry, but I could not help myself.

Mark

LOL!

Good One! I'm still chuckling......

Stephen

I pulled the Seagate PipelineHD drive this evening to ready the installation of the new drive as soon as it arrives from Amazon.

After much research, I decided to go with a Western Digital AV-GP 1TB hard drive. (Model WD10EURX) which is supposedly designed for constant DVR usage. Amazon is selling the drive for $83.85 with free shipping.

When I pulled the Seagate drive, I noticed another one of the push button switches located beneath the drive. So now there are two. I wonder if one of them replaces the FFP procedure..........................

that why I was wondering if anyone can get the main board service manual. with the manual u can get information on that and much more.

by the way...i have a bunch of hdds at home internal or usb but not esata interface unfortunately. I did run an esata to sata cable from the esata port in the back and I hock up like 20 hdds but nothing happend none of them was recognized and no message showed up. On the other hand if I connect the hdds using usb port a message shows up saying that the hdd is not supported and use a dvr certified hdd. All of them If hocked as internal hdd work...at least the 4 finger and so on. My question is why none of the hard drives was recognized as external esata drive...and why that message when connecting using usb? Does that mean an external usb dvr certified drive will work also?

I never saw an answer to this post - my apologies if there was one. Is there any substitution for a Moxi Mate, either software or a third party device?

I don't know of a substitute, but I do have a mate I'm not using. I suppose I would be willing to sell it. PM if interested
Dave

I have two 3 tuner Moxi's and this morning the "newer" one in the bedroom came up with "you do not subscribe to this channel" message from the Cable Card (Comcast a**holes....). Lower numbered channels worked fine and all of the diagonstics checked out fine. The other Moxi with a CC works fine on all channels. Only the "extra" channels like FX, USA, TBS, etc displayed this message.

Called Comcast; nice person but she did all of the resets and repairing steps with no change. Reseated the card, rebooted the Moxi a few times, and all the same situation. Next step is get a replacement cable card from Comcast (tomorrow since it is Sunday) and start all over again. I do not suspect a "low signal" at all - must be the card....

She assummed that I had a TiVo; when I told her I had a Moxi it was pretty evident she did not know what that was. Her final advice was to "contact the mfg" for a resolution..... Yeah, right!

Is you CC properly paired with correct data # and host id? I called the CC dept and read them the info from Moxi settings. Also, do you have a tuning adapter? I've had similar issues here several times with Time Warner and a new CC didn't fix a thing.
It's the easy thing to do though.

What has always brought back missing channels for me is reinitializing the Moxi, a refresh, then reboot of moxi and tuning adapter. I usually have to get really firm on the phone because they always want to send out a guy with a new CC.
I tell them they can definitely fix it over the phone.
Dave

Yes...this! ^^^^^^^^^
I've had seriously frustrating issues with Comcast. If it's not a TiVo, they don't have any idea what to do. It has taken several calls, all of them of the time-consuming escalating calls that make you want to pull your hair out.

Actually, the only reason that keeps me from changin out the hard drive in our Moxi is that I know another round or 7 with Comcast on pairing the cable card will have to occur. Suppose I should just bite the bullet and do it.

Best of luck with your card and Moxi

Hulu wants me to login to watch Kevin Pollak's Chat Show. It wants either Facebook or regular Hulu login. I can's seem to be able to get the Moxi's focus into these boxes. Any suggestions?

im not sure i totally understand and am not familiar with the sites but here's a try. if you're trying to get the cursor into the box..you can press the asterisk key at the top left of moxi remote to change to a mouse pointer or to tab to the correct field so you can press "ok" to enter login info. use up and down arrow keys if needed. if the site uses flash..you're not going to be able to see some content.

since they didnt work for ffp on their own..maybe both push buttons should be pressed at the same time?! sounds like one resets and the other i think someone said did nothing. it is a great idea to whomever said to perform a new clone after 6months or so. thanks.
Edited by dz2k - 1/25/13 at 5:51am

Hello all, been browsing the last few days. I am in the proccess of moving to a condo and ComCrap is really the only option for me. Anyway I re-fuse to pay their $19.95 or whatever stupid made up charges for their dvr service. I do not think a TIVO with lifetime subscription is cost effective for me right now. I am looking for a non-pc cable card dvr which I found the Moxi.

I have been reading on multiple sites, that I know Moxi is now owned by Arris, but I read on a few sites, that Arris was shutting down the guide info which would make the Moxi pretty much useless even if I bought it off somebody.

So from reading the last few posts, it looks like Moxi and the guide is still working? I just do not want to buy a door stopper.

Thanks and sorry for being a noob!!

guide is updating just fine.

Moxi is alive and well. Awhile back Arris stated they were going to end guide data the end of 2013, but quickly retracted the statement from the Moxi.com site saying it was an error.

Some people believe this wasn't so much an "error" as it was a test for reaction. Arris may well try again, but at least for the moment, they have no plans (that they're talking about) to end the Moxi guide service.

Where are moxi's being sold? I've tried Craigslist, eBay, amazon. And at a 400 price mark I might go to TiVo since I know the service isn't going anywhere.

you're looking in the correct spots. well, thats up to you. tivo is the same amount plus monthly fees of a cable company for tivo service.

Well I meant 400-450 for a used he TiVo with lifetime. If moxi was cheaper like 200 it would be worth the gamble of the guide service.
Edited by ndsports316 - 1/28/13 at 10:42am

understood. the last one i purchased was that amount. i certainly wouldnt pay 400-450 now either.

Would this be something where someone could point the Moxi to a 3rd party guide service or flash it with a custom firmware with guide data from a free source if Moxi did shut the servers down? I kinda want a Moxi too but I'm really worried about that... TiVo has just gotten so expensive, I thought it was like $4.99 or $9.99/box but it's $15/box now (on top of the MCard fee I would have to pay!)

moxi is pretty locked down as far as their servers. however, im not sure that other dvrs in the situation had a workaround before they had to have one with the guide data. seriously. i really hope it never comes to that but if it did WE would have to find a way.

You won't find a way if they're using encrypted comms to get the data, and the reports are that they only sold around 5k units so there's not enough people to care about a workaround anyway. If Arris ever gets rid of guide data someday (and they will), the Moxi will be bricked just like the Sony DVRs are now that TVGOS is going away.

By that time hopefully we'll have a successor to Cablecard anyway, so it might be a moot point.

this is the long haul for me dude. it only takes one to find a way.

My Moxi is now toast....

Had some freeze ups; reboots worked for a couple of days. Now after the last freeze up can't get past the "Moxi is checking your hard drive..." message.

Is this the final indicator that the HD has to be replaced????

Single red light on the left is on....

There are a lot of HD replacements that seem to work..... I will take advice on the best options that all of you have.....