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Moxi HD DVR - Page 194

post #5791 of 6199
Quote:
Originally Posted by Duck05 View Post

My Moxi is now toast....

Had some freeze ups; reboots worked for a couple of days. Now after the last freeze up can't get past the "Moxi is checking your hard drive..." message.

Is this the final indicator that the HD has to be replaced????

Single red light on the left is on....

There are a lot of HD replacements that seem to work..... I will take advice on the best options that all of you have.....

unplug power manually to reboot if u havent already. if it doent work, repalce hdd and there is a thread for ones that work. i replaced one recently and its in that thread.
post #5792 of 6199
Thanks,... I am looking in that thread and posted there are as well for specfic model recommendations...

While I was reading and researching, after the 4th reboot I got past the hard drive check and for the moment it is usable....

I will order a HDD replacemement ......
post #5793 of 6199
does anyone have any suggestions on how to get channel logos to display without support? after restoring a clone, there is an empty spot where the network bug/logo should be on several channels. all network bugs/logos are ok on original hdd but is constantly rebooting and i know its almost over. things i've tried after reading through several posts.

pull cablecard and reboot
run channel scan w/o cablecard
change channel lineup (online) to something else and then back
tried another hdd
update guide
unplug device and wait a minute
post #5794 of 6199
Died again this morning.... Was watching a recorded show and since then it will reboot but re-freezes after a few commands. Feels like it is the hard drive but not certain. Ordered a 1TB WD replacement from Amazon but it will take a week or so to arrive....

Will report back after replacing the hard drive.....

The second Moxi is working well......
post #5795 of 6199
Quote:
Originally Posted by dz2k View Post

does anyone have any suggestions on how to get channel logos to display without support? after restoring a clone, there is an empty spot where the network bug/logo should be on several channels. all network bugs/logos are ok on original hdd but is constantly rebooting and i know its almost over. things i've tried after reading through several posts.

pull cablecard and reboot
run channel scan w/o cablecard
change channel lineup (online) to something else and then back
tried another hdd
update guide
unplug device and wait a minute


Not sure what you can try next but I've had a couple of logos just disappear then come back an hour or so later, so you might just want to give it some time and see if they come back. My Moxi still has the original hard drive going strong at 3 years. (knock on wood)
post #5796 of 6199
Im having a strange issue with one of my 3 tuner Moxi's...

I have 2 channels that give me an error stating no signal. I have verified that it is not related to a specific tuner and all 3 tuners work on other channels. I have another 3T Moxi in my house and all channels work fine on that one. Is this most likely a cable card issue?

-Evangelo2
post #5797 of 6199
Quote:
Originally Posted by Evangelo2 View Post

Im having a strange issue with one of my 3 tuner Moxi's...

I have 2 channels that give me an error stating no signal. I have verified that it is not related to a specific tuner and all 3 tuners work on other channels. I have another 3T Moxi in my house and all channels work fine on that one. Is this most likely a cable card issue?

-Evangelo2
do you have a digital tuner? what cable provider if you dont mind.
post #5798 of 6199
Quote:
Originally Posted by dz2k View Post

do you have a digital tuner? what cable provider if you dont mind.

No digital (SDV) tuner. Only the cable card. Provider is Verizon FiOS. Hoping it's the card and not the box, although all my research so far points towards the card smile.gif

-Evangelo2
post #5799 of 6199
Quote:
Originally Posted by Evangelo2 View Post

No digital (SDV) tuner. Only the cable card. Provider is Verizon FiOS. Hoping it's the card and not the box, although all my research so far points towards the card smile.gif

-Evangelo2

I don't think its the card or the host as any problems with either will bring up a black box with a cablecard error code. It will be a number 164-xx (xx=1-75) and a message telling you to contact your cable provider to give them this message. If you want to try this swap the card with the card in your other box to see if that changes anything. At worst will will have to call and get the cards paired again.
post #5800 of 6199
Quote:
Originally Posted by Jed1 View Post

I don't think its the card or the host as any problems with either will bring up a black box with a cablecard error code. It will be a number 164-xx (xx=1-75) and a message telling you to contact your cable provider to give them this message. If you want to try this swap the card with the card in your other box to see if that changes anything. At worst will will have to call and get the cards paired again.

Jed, what else could it be then that not those two channels say no signal detected?
post #5801 of 6199
Quote:
Originally Posted by Evangelo2 View Post

Im having a strange issue with one of my 3 tuner Moxi's...

I have 2 channels that give me an error stating no signal. I have verified that it is not related to a specific tuner and all 3 tuners work on other channels. I have another 3T Moxi in my house and all channels work fine on that one. Is this most likely a cable card issue?

-Evangelo2

I seen this and it is because your signal is too low. Remove a couple of splitters and see if it helps
post #5802 of 6199
i agree its probably not the cable card.
post #5803 of 6199
Quote:
Originally Posted by acaoacao View Post

I seen this and it is because your signal is too low. Remove a couple of splitters and see if it helps

Hmmm, Ill give this a try by my SNR (Signal Strength shown on moxi diagnostics) is 34 and up on all tuners for almost all channels (except for these two channels). It is only going through one splitter which Verizon gave em to use. I will try and remove the splitter which means there would be no split at all.
-Evangelo2
post #5804 of 6199
Quote:
Originally Posted by Evangelo2 View Post

Jed, what else could it be then that not those two channels say no signal detected?

I really can not tell you as I would have to see the diagnostic screens for the cablecard and the signal quality of the incoming cable signal. You can try swapping the two moxis to see if the problematic one works in the other location. There is not really much that can go wrong with a cablecard but they get blamed for a lot of other problems. It is possible that your M card got switched into running in signal stream mode as I had my M card get switched in to two way mode last year at this time. It was a problem in their billing system that caused it. It took about five minutes on the phone to fix it after I convinced them that I did not need a truck roll to fix it. They just had to reauthorize my card to my account and it switched back to one way mode and all my channels came back.
You will have too look through the diagnostics menu of the moxi and find the screen which shows the signal strength of all three tuners. Compare the working box's diagnostics to the one that is malfunctioning to see if you can see any differences in the screens. This might help you zero in on the problem.
post #5805 of 6199
Quote:
Originally Posted by Jed1 View Post

I really can not tell you as I would have to see the diagnostic screens for the cablecard and the signal quality of the incoming cable signal. You can try swapping the two moxis to see if the problematic one works in the other location. There is not really much that can go wrong with a cablecard but they get blamed for a lot of other problems. It is possible that your M card got switched into running in signal stream mode as I had my M card get switched in to two way mode last year at this time. It was a problem in their billing system that caused it. It took about five minutes on the phone to fix it after I convinced them that I did not need a truck roll to fix it. They just had to reauthorize my card to my account and it switched back to one way mode and all my channels came back.
You will have too look through the diagnostics menu of the moxi and find the screen which shows the signal strength of all three tuners. Compare the working box's diagnostics to the one that is malfunctioning to see if you can see any differences in the screens. This might help you zero in on the problem.
I had a similar ordeal with a cable card where I was getting a "you do not subscripe to this channell" message in error; sometimes it went to the "no signal" message occasionally. Several sessions with Comcast sending pairing signals did not resolve the probelm. Swapped the cable card with another one (even though they insisted there was nothing wrong with the first card) and after re-pairing the new card all is well again.....
post #5806 of 6199
Quote:
Originally Posted by Duck05 View Post

I had a similar ordeal with a cable card where I was getting a "you do not subscripe to this channell" message in error; sometimes it went to the "no signal" message occasionally. Several sessions with Comcast sending pairing signals did not resolve the probelm. Swapped the cable card with another one (even though they insisted there was nothing wrong with the first card) and after re-pairing the new card all is well again.....

When I first started with cablecards in 2004 I would get this issue when they would move channels around. I would have to go into the cablecard menu in the RCA DLP I had and manually reset the card. Once in a while I would have to call them to reping the card to get it started again. The cheif engineer eventually got this figured out in the headend and it stopped doing it. Like I said if the card fails you will see a large black box on your screen with and error code. If you do not see this then the problem is either signal quality issues or a problem on thier end with billing or headend issues. Its easier for them to just change the card than to trouble shoot the problem as there isn't that many cablecard users in their system. After a while most cablecard users give up and just use their STB.

Once these moxis fail or the guide data ends you will have to make a decision to either go with a Tivo or a WMC setup or you will end up on their STB. Not to many options left anymore.
post #5807 of 6199
Quote:
Originally Posted by demonfoo View Post

Some people believe this wasn't so much an "error" as it was a test for reaction. Arris may well try again, but at least for the moment, they have no plans (that they're talking about) to end the Moxi guide service.

if they were smart, they'd make the "new" moxi available to the public also. the more sales the better and i think tivos are still in stores.
post #5808 of 6199
TiVo is not doing great financially with the their service sales. They have been successful in the IP realm by suing successfully. They seem to be focusing more on their MSO customers vs retail. I do not think Arris is in the retail at all. Arris would be competing directly with their MSO customers if were in the retail market.
post #5809 of 6199
tru. it seems that tivo has been with a lot of the top cable/satellite providers at some point also.
post #5810 of 6199
Received my 1TB WD hard drive replacement today.

Installed and the FFP process worked as documented!!!! My "main" Moxi is back up and functional. The Comcast cable card repairing was no issue either (and I am not certain I even had to do that...)

Not that we will ever get any enchancements (sarcasm) to the web GUI but, it would have been nice if all of the previous shows I had setup would have been retained online and could be restored - instead I had to go in and manually select each one (and even then only ones in the two week window can be scheduled).

Got about 30 months out of the orignal 500GB drive.
post #5811 of 6199
for those with multiple moxie networked: if recording 2 shows at the same time and you change the channel...do you get a conflict where it wants to stop recording a show? for some reason, i do and i know i read its supposed to borrow tuner from another moxi. any comments?
post #5812 of 6199
Quote:
Originally Posted by dz2k View Post

for those with multiple moxie networked: if recording 2 shows at the same time and you change the channel...do you get a conflict where it wants to stop recording a show? for some reason, i do and i know i read its supposed to borrow tuner from another moxi. any comments?

Only the Mate borrows tuners. The main units can only record with their own tuners.
post #5813 of 6199
Quote:
Originally Posted by SeattleSuburbia View Post

Only the Mate borrows tuners. The main units can only record with their own tuners.

While you can't record with another Moxi's tuner, you can still utilize a free tuner to watch live TV. Go to Media Link --> (choose other Moxi) --> TV and Recordings --> Now Playing. That will take you to the channel list on the other Moxi, and you can choose a live TV program.
post #5814 of 6199
Quote:
Originally Posted by Jed1 View Post

When I first started with cablecards in 2004 I would get this issue when they would move channels around. I would have to go into the cablecard menu in the RCA DLP I had and manually reset the card. Once in a while I would have to call them to reping the card to get it started again. The cheif engineer eventually got this figured out in the headend and it stopped doing it. Like I said if the card fails you will see a large black box on your screen with and error code. If you do not see this then the problem is either signal quality issues or a problem on thier end with billing or headend issues. Its easier for them to just change the card than to trouble shoot the problem as there isn't that many cablecard users in their system. After a while most cablecard users give up and just use their STB.

Once these moxis fail or the guide data ends you will have to make a decision to either go with a Tivo or a WMC setup or you will end up on their STB. Not to many options left anymore.

Well, I have lost more channels the past few days. It's definitely a signal strength issue. My SNR is consistently below 30 (around 29) where on my moxi which is working fine consistently has a SNR around 36! I think I'm going to have to re-run the line.

-Evangelo2
post #5815 of 6199
Quote:
Originally Posted by guyzbliss View Post

While you can't record with another Moxi's tuner, you can still utilize a free tuner to watch live TV. Go to Media Link --> (choose other Moxi) --> TV and Recordings --> Now Playing. That will take you to the channel list on the other Moxi, and you can choose a live TV program.

great work around! thanks for the advice.
post #5816 of 6199
Quote:
Originally Posted by Evangelo2 View Post

Well, I have lost more channels the past few days. It's definitely a signal strength issue. My SNR is consistently below 30 (around 29) where on my moxi which is working fine consistently has a SNR around 36! I think I'm going to have to re-run the line.

-Evangelo2

Are these off the same splitter?
if so, have you tried swapping legs?
A splitter swap is much easier than running a new line.
post #5817 of 6199
Quote:
Originally Posted by Evangelo2 View Post

Well, I have lost more channels the past few days. It's definitely a signal strength issue. My SNR is consistently below 30 (around 29) where on my moxi which is working fine consistently has a SNR around 36! I think I'm going to have to re-run the line.

-Evangelo2

The SNR should be around 36dBmV to 38dBmV. Anything below 30dBmV and the video and audio of the channel will stop, like falling off of a cliff. Any other channels in that frequency range will also stop working or have video and audio problems. One big source of this problem is long runs of old R59 coax.
post #5818 of 6199
Quote:
Originally Posted by bootman_head_fi View Post

Are these off the same splitter?
if so, have you tried swapping legs?
A splitter swap is much easier than running a new line.

They are off the same splitter outside! I can swapping legs as it is a simple test. Great idea!
If I have to run a new line it's off to the crawl space with me smile.gif
post #5819 of 6199
Quote:
Originally Posted by Jed1 View Post

The SNR should be around 36dBmV to 38dBmV. Anything below 30dBmV and the video and audio of the channel will stop, like falling off of a cliff. Any other channels in that frequency range will also stop working or have video and audio problems. One big source of this problem is long runs of old R59 coax.

This is consistent with what Im seeing. I think it is standard RG6 that fios themselves dropped off for me.
post #5820 of 6199
Is this still available and how about the program data source for their guide?
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