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Moxi HD DVR - Page 198

post #5911 of 6201
tru. they both run the same s/w.
post #5912 of 6201
Quote:
Originally Posted by sslund View Post

I've still not made a decision about whether or not to replace the hard drive on the Moxi that dumped everything on the internal drive a couple of weeks back. My hesitation is that I lost a slew of recorded stuff on the same internal drive over a year before this recent instance, so I guess I'm not completely convinced it's a symptom of "impending" drive failure. And, while I've cracked the cases on all of my ReplayTV DVRs to replace hard drives and/or power supplies, there's the fear of the unknown with doing so for the Moxi. Too, it seems that the 4FP doesn't always work smoothly, and with my luck, I'll be one of those for whom the replacement doesn't happen without tons of angst wink.gif

I just replaced mine and you can see the results here because I included some quick photos.

If you've replaced an SATA drive in anything then you'll know exactly what to expect. 4FP worked easily (I disabled my router firewall just in case) and the drive had no problem on boot. The only issue I had was the need to call TWC to re-pair the card, but that was something I expected. That phone call took longer than the install.

Update: Briefly ran SeaTools on the OEM drive and although it passed the SMART check it failed two other short drive tests due to bad sectors. So even though it might be possible to repair the drive I wouldn't trust it to be reliable enough to run in the Moxi again.

According to SeaTools the total power on hours were 30673. Which works out at about 3.5 years continuous use. Sounds about right.

Edited by VisionOn - 5/24/13 at 2:53am
post #5913 of 6201
Hi

Not sure if this has been answered yet.

Has anyone had any success connecting anything to IR out plug in the back? I believe it's a 3.5mm plug

My remote is very unresponsive, partly my fault due to the location inside the cabinet so I am hoping that an IR extender may help

thanks
post #5914 of 6201
pretty sure that plug is for IR *output* for controlling a cable box, so it wouldn't help the moxi respond faster to its remote.
post #5915 of 6201
From: http://www.lightreading.com/cable-modem-termination-systems-cmtss-/arris-shows-off-new-mojo/240156408

This comment about moxi:

" As for the Moxi TV interface, Burke made it clear Arris will continue supporting that UI alongside DreamGallery. But he said the industry will likely see the "Moxi platform becoming more of an application" in the broader multi-screen "
post #5916 of 6201
Quote:
Originally Posted by mr ike View Post

Hi

Not sure if this has been answered yet.

Has anyone had any success connecting anything to IR out plug in the back? I believe it's a 3.5mm plug

My remote is very unresponsive, partly my fault due to the location inside the cabinet so I am hoping that an IR extender may help

thanks

The Moxi remote (the IR system overall) sucks, to be blunt. Search for posts by me for a record of my attempts to improve the performance with my URC remote.

Mark
post #5917 of 6201
My moxi remote control seemed to be malfunctioning at one point, even after I put in new batteries. New ones seem to be available for low $ on ebay/etc, but I called tech support instead. Tech support dude answered on the first ring, was super nice and responsive. He insisted on fedexing me a new remote control. Performance of the new remote was a significant improvement compared to the original one. Happy customer was the result.

Lately it appears to me that my 2-tuner moxi hard drive is on the way out, and one symptom of this seems to be extremely slow processing of the IR commands. It's not the remote itself which is the problem - it's clearly the base-unit being absurdly slow to process the IR commands, since I have button-beep enabled and sometimes after pushing 10 moxi buttons, the base unit does nothing for 30 seconds, and then issues 10 beeps to show it has accepted the 10 "stacked" IR commands.
post #5918 of 6201
3 red LED's flashing on Moxi 2-tuner. Hard Drive failure? Link to HD replacement and best HD to use?

Thanks,

-DK
post #5919 of 6201
is it stuck on "checking moxi hard drive" on the screen or is the screen all black? if so, the hdd failed. you can try to hard reboot (unplug power from the back). otherwise, refer to the replacement thread for hdd's to use with 2 tuner with the max being 1.5tb.
post #5920 of 6201
Just has MOXI in white letters on a black background and does nothing else but flashes the 3 LEDS.
post #5921 of 6201
Anyone know where I can get a Moxi Mate? I have 3 DVS and 2 mates now, but just added a new TV
post #5922 of 6201
Quote:
Originally Posted by pgershon View Post

Anyone know where I can get a Moxi Mate? I have 3 DVS and 2 mates now, but just added a new TV
Did you look on ebay?
post #5923 of 6201
Quote:
Originally Posted by Shay View Post

Did you look on ebay?
Of course I looked on Ebay - none there
post #5924 of 6201
Well I have a mate.....I'll send you a PM
Dave
post #5925 of 6201
I just bought a brand new Moxi & Mate off Ebay the other week. I havent had time to hook them up yet though....
Edited by qz3fwd - 6/25/13 at 3:35pm
post #5926 of 6201
I need some diagnostic help...

Moxi 3-tuner + 2 Multimates... main unit malfunctions as follows:

1. TV shows "no signal detected"
2. I reboot Moxi
3. Get normal Moxi "checking hard drive" message (which proves TV is getting signal from Moxi)
4. No error messages re: hard drive
5. When I expect normal Moxi startup, instead get TV "no signal detected" message.

Can record new shows via Moxi web site
Can view TV and recorded shows via Moxi mate
Everything works fine except main Moxi outputing signal *after* hard drive test (when it does output signal)

What is this about?
Is it fixable?

thanks for the help...
post #5927 of 6201
it could be a resolution issue from moxi to tv. ex. moxi is set to 1080p but won't display anything after moxi screen on an older tv. try pushing menu and up at the same time on the front of the moxi to change the resolution. you would need to set it to 480i if this is the case and that's when you see the picture back on the tv.
post #5928 of 6201
My TV has a black screen that does not go away after 30 seconds. What should I do?

This situation can occur if you select a video resolution in Settings/TV Setup in the Moxi Menu that is not supported by your TV. To regain video, do the following:
1. On the front panel, press and hold the Moxi and Up arrow buttons until the LED flashes (about five seconds).
2. Then press the right or left arrow button until the LED flashes. Continue this until you see video.
To prevent this in the future, consult your TV manual to determine the resolutions that work with your set. We recommend that you only select the highest resolution that your TV supports (in Settings/TV Setup).
post #5929 of 6201
Same 60" TV as has been used for years... so, not a rez issue.

Turns out it things are OK now:
1. First, I hooked up component cables in place of HDMI, and everything worked fine.
2. Then, I swapped inputs sockets on the TV for HDMI from Moxi and PS3, and everything worked fine.
3. Then, I put everything back like it was originally, and everything worked fine.

So, while I really don't know, given the weird behavior, I'm guessing it was some quirky HDMI thing which was recifiied by unplugging and replugging the HDMI cable. Whether the quirkiness was on the Moxi end or the Sony TV end, well, beats me.

Along the way, I contacted what they laughingly call "Moxi support". Within the promised 48 hours, they emailed me back telling me that, since I had opened the box to change the hard drive (which I did 3 years ago to put in a 2GB HD), they would (a) not provide warranty service (which I wasn't asking for), (b) would not help me by answering technical questions, and (c) [get this!] would not provide any assistance re: my MoxiMates (even though I had not done anything to them).

So, I guess the lesson is that being a good Moxi customer who gives them money is the best possible way to get that company to treat you like dirt. (What in the world are they thinking?)
post #5930 of 6201
Quote:
Originally Posted by russdog View Post

Along the way, I contacted what they laughingly call "Moxi support". Within the promised 48 hours, they emailed me back telling me that, since I had opened the box to change the hard drive (which I did 3 years ago to put in a 2GB HD), they would (a) not provide warranty service (which I wasn't asking for), (b) would not help me by answering technical questions, and (c) [get this!] would not provide any assistance re: my MoxiMates (even though I had not done anything to them).

So, I guess the lesson is that being a good Moxi customer who gives them money is the best possible way to get that company to treat you like dirt. (What in the world are they thinking?)
Arris is trying to rid themselves of the moxi. It is sad that such a good product got killed.
post #5931 of 6201
Quote:
Originally Posted by Shay View Post

Arris is trying to rid themselves of the moxi. It is sad that such a good product got killed.
Oh, I understand what they're doing, it's not a mystery.

I'm just surprised that they care so little about their reputation that they would go out of their way to create active enemies among their customers. In my case, I told a great many people how much I liked the Moxi. Now, I'm gonna tell twice that many what snakes the company's management are.

I suppose they feel that it doesn't matter if they make enemies among the public because their real customers now are cable companies who don't provide their own customers with much of a choice. It's much easier when they don't face competition.
post #5932 of 6201
Quote:
Originally Posted by russdog View Post

I'm just surprised that they care so little about their reputation that they would go out of their way to create active enemies among their customers. In my case, I told a great many people how much I liked the Moxi. Now, I'm gonna tell twice that many what snakes the company's management are.

I suppose they feel that it doesn't matter if they make enemies among the public because their real customers now are cable companies who don't provide their own customers with much of a choice. It's much easier when they don't face competition.

Exactly. MSOs are the customers, retail consumers are the old model. Honestly just be glad they left the lights on. At this stage there is nothing Moxi CSRs can fix that can't be done on this forum now.
post #5933 of 6201
Quote:
Originally Posted by russdog View Post

Oh, I understand what they're doing, it's not a mystery.

I'm just surprised that they care so little about their reputation that they would go out of their way to create active enemies among their customers. In my case, I told a great many people how much I liked the Moxi. Now, I'm gonna tell twice that many what snakes the company's management are.

I suppose they feel that it doesn't matter if they make enemies among the public because their real customers now are cable companies who don't provide their own customers with much of a choice. It's much easier when they don't face competition.
VisionOn stated it really well. There is less competition since they bought Motorola's DVR business.
post #5934 of 6201
Quote:
Originally Posted by tveli View Post

My moxi remote control seemed to be malfunctioning at one point, even after I put in new batteries. New ones seem to be available for low $ on ebay/etc, but I called tech support instead. Tech support dude answered on the first ring, was super nice and responsive. He insisted on fedexing me a new remote control. Performance of the new remote was a significant improvement compared to the original one. Happy customer was the result.

Lately it appears to me that my 2-tuner moxi hard drive is on the way out, and one symptom of this seems to be extremely slow processing of the IR commands. It's not the remote itself which is the problem - it's clearly the base-unit being absurdly slow to process the IR commands, since I have button-beep enabled and sometimes after pushing 10 moxi buttons, the base unit does nothing for 30 seconds, and then issues 10 beeps to show it has accepted the 10 "stacked" IR commands.
I hardly think its the hard drive. My Moxi's responsiveness to the remotes has always been quirky in precisely the way you describe. I refer to it as a "dwell" issue; it behaves as if the processor is overwhelmed and the interrupt to listen to the IR signals time's out similar to pressing continuously on a keyboard key which freezes up a machine in computers of yore. Now there may be excessive read/writing to the disk's swap partition, that bogs down the CPU and therefore ignores the IR's commands.

Imminent disk failures generally behave in different ways.

J
post #5935 of 6201
Quote:
Originally Posted by Shay View Post

VisionOn stated it really well. There is less competition since they bought Motorola's DVR business.

It's not the competition factor, Arris just doesn't want to be in the retail business. They got the Moxi when they bought out Digeo's intellectual property and then quickly discontinued it.
post #5936 of 6201
thanks Operon...
Maybe the increasingly poor remote-control performance is unrelated to hard-drive failure but there are other symptoms too:
- Random reboots, much more than the usual 1 per thursday 3AM. the more I use it, the more it seems to need reboots. It never used to do this.
- sometimes certain characters get "corrupted" such that they all display wrong, making the guide and other text hard to read. It never used to do that either.
- horribly-blocky tuning performance on QAM channels that cheapo TV can tune just fine.. Sometimes rebooting seems to cure this problem, and suddenly it tunes fine. not enough data points on this one.

i wonder which will happen first - harddrive failure - or comcast encrypting the OTA channels...
Edited by tveli - 7/1/13 at 12:23pm
post #5937 of 6201
Quote:
Originally Posted by tveli View Post

thanks Operon...
Maybe the increasingly poor remote-control performance is unrelated to hard-drive failure but there are other symptoms too:
- Random reboots, much more than the usual 1 per thursday 3AM. the more I use it, the more it seems to need reboots. It never used to do this.
- sometimes certain characters get "corrupted" such that they all display wrong, making the guide and other text hard to read. It never used
- horribly-blocky tuning performance on QAM channels that cheapo TV can tune just fine..

i wonder which will happen first - harddrive failure - or comcast encrypting the OTA channels...

I can tell you that I've been having random reboots on both of my 3-tuner Moxis for over a year without either of the hard drives actually outright failing. The caveat is that I've had two instances where all recorded shows in one of the Moxis have disappeared twice Is that a hard drive failure? I dunno . . . I've still not replaced that hard drive (I've had way too much on my plate) & the Moxi continues to work.

As for certain characters getting corrupted, I've periodically seen that in the Recorded Shows section (and perhaps in the EPG -- I'm not sure because I've become so used to seeing it) of both of my Moxis for well over two years now -- no one seemed to have any explanation. What fixes it for me is rebooting, although to be honest, I've mostly just become used to it over these past couple of years.

I'd be a lot more inclined to just replace both hard drives if there were some user friendly way to clone the existing hard drive so that recorded shows wouldn't be lost -- I read some stuff in the hard drive replacement thread where it seems as if it's possible to do so, but I think the method is for experienced folks because it was waayyy over my head. Try as I may, I've just never been able to catch up on getting everything watched so that I don't lose things. Plus, I've never understood that if the problem is some kind of low level corruption in the Moxi's OS (not sure I'm using the correct terms) that's causing the character corruption, would cloning resolve that issue or simply replicate it on a new hard drive?


Saundra
post #5938 of 6201
Quote:
Originally Posted by tveli View Post

thanks Operon...
Maybe the increasingly poor remote-control performance is unrelated to hard-drive failure but there are other symptoms too:
- Random reboots, much more than the usual 1 per thursday 3AM. the more I use it, the more it seems to need reboots. It never used to do this.
- sometimes certain characters get "corrupted" such that they all display wrong, making the guide and other text hard to read. It never used to do that either.
- horribly-blocky tuning performance on QAM channels that cheapo TV can tune just fine.. Sometimes rebooting seems to cure this problem, and suddenly it tunes fine. not enough data points on this one.

i wonder which will happen first - hard drive failure - or comcast encrypting the OTA channels...
Hard drive failure? A definite, maybe. Remember with the Moxi we never watch "live" TV; everything first gets written to disk.The "blocky" pixelation that you see indeed could be related to disk performance issues. Likewise, the constant rebooting which in my experience, is a more reliable indicator of a failing disk. On the other hand, I too experience random reboots and I view these as if you recall those halcyon days of earlier Windows versions and the CHKDSK, check disk screen upon boot. The Moxi is UNIX-based, the disk format is fundamentally different than FAT/NTFS nevertheless, it does have the ability to lock out bad sectors. Problem is, the Moxi doesn't tell us how many sectors have been blocked which would be a great indicator of an impending disk failure.

Keep in mind that the Moxi software hasn't bee touched in years and we early adopters are living with the accumulated weirdness and quirkiness of bugs that are only apparent with continued long-term use. (Read some of SLUND's issues to get a sense that the stuff that can occur.) The corrupt guide, etc almost certainly reflects software bugs. Things always get a little wiggy when disk capacity approaches 99% and how the Moxi carries out disk reclamation of outdated disk space is less than 100% reliable.

Lately, I've been ending my posts referring to TIVO's Mini, a Moxi Mate alternative, and my desire to purchase it when it becomes available. Well, I haven't yet bitten the TIVO bullet and I just might wait to see if the new Xbox One comes up with a DVR alternative. So, I'm sticking with my Moxi for now and the $40/month I'm saving from donating to Time Warner.

J
post #5939 of 6201
i had the random reboots and black screens when changing the channel after reboot. ever since i called, those issues seemed fixed and hdd still is kicking after several months. i almost replaced it but glad i didnt. i wont until it doesnt boot past moxi logo..that would be a hdd failure. the stock hdd runs at 5900rpm and has 8mb cache so its not a performer to start. the thing i noticed is that if a movie title is too long (ex. harry potter...smile.gif ) i cant see the full name no matter how i try. good thing i know hem by hard. to the post above, the encryption will come first.
post #5940 of 6201
Western Digital Red 2TB drive installed successfully in my Moxi 3T.

Failure history:
10 days ago my Moxi (w/OEM drive) was showing symptoms of an impending drive failure. Recorded shows would randomly stutter and usually caught up ok after several seconds. Eventually it got to where it would simply 'freeze' during playback and require a reboot to get going again. Each reboot resulted in a lengthy (10 to 90 minute) "Checking hard drive" message. Probably around the 10th time I had to do such a reboot (over several days) the Moxi failed to boot. It got stuck at the "Moxi" display and all 3 of the recording indicator lamps would flash. Attempts to reboot/power cycle always stuck at this same point. It was time to replace the drive.

As it happened, I had just built a Windows Home server using four Western Digital 2TB drives to use as RAID storage. I could not find confirmation that the WD Red 2TB drive was suitable for the Moxi, but hey, it was handy and I was anxious to resurrect the Moxi. Removed 1 of these drives from the RAID and swapped this WD Red 2TB drive into the Moxi and began attempts at the 4FP initialization process. I tried using a large washer as someone had suggested to simultaneously hold down all 4 buttons. This didn't work after a dozen or so tries, so I tried using my fingers to depress the 4 buttons. Worked on the second try! Perhaps that washer wasn't 100% flat.??

Took perhaps an hour (more or less - I was eating lunch) for the Moxi to initialize the drive. Since then, it has performed flawlessly. I setup to record 3 shows simultaneously for a few hours and used the Moxi to watch some of the first shows while they were being recorded and after they had finished recording. Moxi works flawlessly with this new drive.

This is encouraging as these WD Red drives are meant to be run 24/7 - exactly the environment the Moxi requires. And they are quiet and cool running drives using a proprietary logic scheme to vary the drive speed as required.

Just thought I'd post the success story in case it helps anyone else. I now wonder if the Moxi would be able to use the full capacity of a WD Red 3TB drive? If anyone finds out I'd love to hear about your experience.

Since I had upgraded the internal 500GB storage to 2TB, I discontinued using the eSATA external 1TB drive. With 2TB internal - that more than meets my needs for program storage. I do wish there was a way to archive these recordings to my NAS storage just to keep a library of a few shows worth keeping. Alas, Moxi seems to be built to block that capability. Or has some clever soul out there figured a way? smile.gif
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