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Moxi HD DVR - Page 199

post #5941 of 6199
max internal capacity for 3t seems to be 3tb at this time but that sounds like that may be an out of pocket cost.
post #5942 of 6199
Quote:
Originally Posted by russdog View Post

Same 60" TV as has been used for years... so, not a rez issue.

Turns out it things are OK now:
1. First, I hooked up component cables in place of HDMI, and everything worked fine.
2. Then, I swapped inputs sockets on the TV for HDMI from Moxi and PS3, and everything worked fine.
3. Then, I put everything back like it was originally, and everything worked fine.

So, while I really don't know, given the weird behavior, I'm guessing it was some quirky HDMI thing which was recifiied by unplugging and replugging the HDMI cable. Whether the quirkiness was on the Moxi end or the Sony TV end, well, beats me.

Along the way, I contacted what they laughingly call "Moxi support". Within the promised 48 hours, they emailed me back telling me that, since I had opened the box to change the hard drive (which I did 3 years ago to put in a 2GB HD), they would (a) not provide warranty service (which I wasn't asking for), (b) would not help me by answering technical questions, and (c) [get this!] would not provide any assistance re: my MoxiMates (even though I had not done anything to them).

So, I guess the lesson is that being a good Moxi customer who gives them money is the best possible way to get that company to treat you like dirt. (What in the world are they thinking?)

Honestly what did you expect them (or any company) to do when it is stated that if you open the unit up the warranty is void?

This is an honest question.
post #5943 of 6199
Quote:
Originally Posted by VisionOn View Post

Exactly. MSOs are the customers, retail consumers are the old model. Honestly just be glad they left the lights on. At this stage there is nothing Moxi CSRs can fix that can't be done on this forum now.
Not 100% true.
I am off a Cablevision system which a while back switched the Cisco (SA) video encryption.
I'm actually running a different firmware than most here.
If I go ahead and need to swap out the hard drive doing a simple reload will roll me back to an unusable state requiring Arris to direct load the needed firmware.
post #5944 of 6199
my 2-tuner moxi finally gave up the ghost.
it seems to be stuck on 'checking hard drive' forever. this seems to correlate with recent/extreme heat.
i'll try booting it again in a couple days, maybe after putting it in the refrigerator for a while. (ok, not really, since much condensation/moisture would accrue as soon as I took it out.)
post #5945 of 6199
I swapped my 500gb OEM drive with a 1Tb green drive by Fantom drives. I had a few issues getting the Moxi to load back on and the unit kept locking up but it seems to be going fine now.... Only issue I still have is from time to time the video will freeze but the audio keeps going!

Anyone else have this issue with their 2-tuner Moxi DVR?
post #5946 of 6199
Quote:
Originally Posted by tveli View Post

my 2-tuner moxi finally gave up the ghost.
it seems to be stuck on 'checking hard drive' forever. this seems to correlate with recent/extreme heat.
i'll try booting it again in a couple days, maybe after putting it in the refrigerator for a while. (ok, not really, since much condensation/moisture would accrue as soon as I took it out.)
Time for a new drive. Check Moxi Drive Replacement thread for instructions to replace disk and the Four Finger Press (FFP) to get the replacement drive to re-initialize. Good luck.

J
post #5947 of 6199
Quote:
Originally Posted by DigitalKnight View Post

I swapped my 500gb OEM drive with a 1Tb green drive by Fantom drives. I had a few issues getting the Moxi to load back on and the unit kept locking up but it seems to be going fine now.... Only issue I still have is from time to time the video will freeze but the audio keeps going!

Anyone else have this issue with their 2-tuner Moxi DVR?

That might be a signal quality problem with your feed and not necessarily the moxi unit itself.
post #5948 of 6199
Quote:
Originally Posted by bootman_head_fi View Post

That might be a signal quality problem with your feed and not necessarily the moxi unit itself.

Thanks for the reply, the other issues I have noticed and this was before and after drive swap out is that I will start to watch a recorded show and I will hit the skip ahead button to jump 30 seconds and the show locks up. It will then not let me out to live TV or any other option until I power cycle the unit?
post #5949 of 6199
I need to replace the remote control on my 3-Tuner Moxi DVR. It is the stand-alone model which I use with Comcast (has a Comcast cable card installed in it). There are many Moxi remotes available on Ebay, some used and some new. A few say they will work on the 1500-T3 but most don’t say that. Most say “Charter” on them (obviously for use with Charter service) but again, some don’t say that.

The one thing that they all have in common is that the keyboard layout is identical to the one on my current 3T Moxi remote. Can I assume that any of them shown on Ebay with the same key layout as mine (regardless of whether they say "Charter" or not) will work properly with mine? Also, if they have the word “Moxi” on the “Moxi” button, can I assume they were made by Moxi or are some with that labeling made by a generic manufacturer? Thanks for any feedback.
post #5950 of 6199
Quote:
Originally Posted by bootman_head_fi View Post

Honestly what did you expect them (or any company) to do when it is stated that if you open the unit up the warranty is void?

This is an honest question.
Who said anything about warranty work? It's been out of warranty for ages, and I didn't ask for or expect any warranty work. That excuse is absurd.
post #5951 of 6199
I can't say for certain about all the Moxi remotes sold on eBay, but I bought one of the Charter silver/black Moxi remotes with the clear buttons and it works fine with my 1500-T3 and Moxi Mates.
post #5952 of 6199
Quote:
Originally Posted by DigitalKnight View Post

I swapped my 500gb OEM drive with a 1Tb green drive by Fantom drives. I had a few issues getting the Moxi to load back on and the unit kept locking up but it seems to be going fine now.... Only issue I still have is from time to time the video will freeze but the audio keeps going!

Anyone else have this issue with their 2-tuner Moxi DVR?

I only had this issue using a "green drive" as the internal drive on my two tuner Moxi. It seems green drives rest at the wrong times for the Moxi main drive. They work fine as external drives.
Quote:
Originally Posted by DigitalKnight View Post

Thanks for the reply, the other issues I have noticed and this was before and after drive swap out is that I will start to watch a recorded show and I will hit the skip ahead button to jump 30 seconds and the show locks up. It will then not let me out to live TV or any other option until I power cycle the unit?

This also happens with a green drive as the internal.
Edited by Robert Duncan - 7/31/13 at 6:15pm
post #5953 of 6199
Quote:
Originally Posted by teeitup View Post

I can't say for certain about all the Moxi remotes sold on eBay, but I bought one of the Charter silver/black Moxi remotes with the clear buttons and it works fine with my 1500-T3 and Moxi Mates.

i also have the silver/black one but w/o clear buttons. i wouldnt recommend anything else. u can also call moxi and they may fedex you a free black remote.
post #5954 of 6199
Quote:
Originally Posted by russdog View Post

Who said anything about warranty work? It's been out of warranty for ages, and I didn't ask for or expect any warranty work. That excuse is absurd.

Same applies to support.
It still costs the company money, no?
post #5955 of 6199
My MOXI is waaaay out of warranty and the tech support remained outstanding, even outside of this forum.
Phone answered instantly, like the tech dude was so happy someone finally called.
Dude offered in 2 seconds to fedex me a new remote, which arrived quickly and worked 1000x better than the original.
After a couple years the new remote is getting a bit random too due to being dropped periodically. On the other hand, the hard drive is cooked/unreliable, and comcast is about to scramble the local channels, so not sure i'm going to have much more use for moxi even with a new hard drive and new remote. Either way, it was a good run.
post #5956 of 6199
Moxi Weirdness -- Network

I'm wondering if anyone has suggestions about the source of some new networking weirdness I've been experiencing with one of our 3-tuner Moxis. Each is connected to a local switch which then connects to the router. Each switch has multiple other devices connected & there have been no problems with anything other than the one Moxi in the living room.

Our setup is that we've got two 3-tuner Moxis & 2 Mates. What started happening a few weeks ago is that the Moxi in the living room started randomly dropping the connection to/not being able to stream from the Moxi in the other room. Rebooting the other Moxi didn't help, but rebooting the one in the living room always resolves the problem, Even when the Moxi in the living room can't stream from the other Moxi, that other Moxi has no trouble streaming recorded content from the one in the living room.

After the first few times, I started trying to troubleshoot the problem -- swapping out network cables, playing musical chairs on the switch ports, restarting the switches, rebooting the router . . . all that kind of stuff with no resolution. It's taken awhile to work through the things I could think of because it's a pretty intermittent problem. I can confirm that when the living room Moxi loses its connection to the other Moxi, everything else on the network (except the Mates -- I' keep forgetting to check them when the problem occurs) is fine -- no other connectivity problems either within the network or connecting to the Internet. For instance, in addition to the Moxi, the switch in the living room also has an Xbox, a streaming DVD player, and an older ReplayTV SD DVR, and when the living room Moxi has lost the other Moxi, all of those other devices on that switch are still connected to the network.

IOW, the only problem I'm seeing seems to be only with the living room Moxi and only with respect to streaming content from the bedroom because even when the living room Moxi loses the bedroom Moxi, the bedroom Moxi hasn't lost the living room Moxi that I've seen. I'll keep checking when it next happens.

And, rebooting the living room Moxi always resolves the problem.

After the bonehead troubleshooting I've done, I'm relatively sure the problem is with the living room Moxi & not with any other equipment. But, what would cause the Moxi to become flaky like that? It's still got its original HD, so that's over 3 years now, but would a failing hard drive cause a network connectivity problem? Could some mysterious issue be causing some kind of software corruption that rebooting the device clears up? Could some other internal component be starting to fail?

Or, have I missed something with my network troubleshooting?

I guess the other thing I should mention is that both Moxis have external hard drives connected. I don't know how that would mess with network connectivity, but I'm mentioning it just in case it could smile.gif

This problem is vaguely familiar to me -- the living room Moxi was RMAed when new because it wasn't able to stream from the other Moxi. I don't remember the details, but I do remember having to do all kinds of troubleshooting with tech support (including swapping the location of the two Moxis) before they decided it was the actual Moxi. That wasn't an intermittent issue like this is, and I've not had any problem since.


TIA,
Saundra
post #5957 of 6199
sounds like a signal issue and it came down to the splitters in my case. what kind do u use?
post #5958 of 6199
My network fell apart a couple of months ago so I know the pain of the stupid ethernet musical connections game. In the end I had to factory set my router to avoid an IP conflict on the network. If you have added any new devices lately you may want to look at that.
post #5959 of 6199
Quote:
Originally Posted by VisionOn View Post

My network fell apart a couple of months ago so I know the pain of the stupid ethernet musical connections game. In the end I had to factory set my router to avoid an IP conflict on the network. If you have added any new devices lately you may want to look at that.

I haven't added any new devices in a year or so. And, I've got a very weird network setup -- I know I'll use the wrong terminology but it will hopefully make sense. I use static IP addressing (DHCP reservation?) for all devices except the Moxi devices. For the Moxi devices, folks here (thank my lucky stars) taught me that I could define a second range for the dynamic IP addressing the Moxis & Mates require. Nothing there has changed in 3+ years now.

Do you think it's possible I could still have an IP conflict? In case it's not already obvious, I don't have a good grasp on networking. I know just enough -- and that's only thanks to the help of kind people in forums like this -- to make our network serve our needs. I dread the thought of having to do a factor reset with the router because there are a ridiculous number of devices I'd have to re-enter the IP & MAC addys for eek.gif A couple of months ago, we switched ISPs, and for some reason, that created problems with the Xbox's communication with the Xbox servers. Their (Xbox) network tech support was the finest I've dealt with in several years, but they switched me to the small business group because we apparently have an . . . unusual number of devices on our network. My dh has long told me I'm over the top with electronics, but surprising someone who provides networking support was a little embarrassing.

If doing a factory reset of the router is needed, so be it -- I just want to make sure there's a chance that could resolve the issue before taking that particular plunge.
post #5960 of 6199
Quote:
Originally Posted by sslund View Post

I haven't added any new devices in a year or so. And, I've got a very weird network setup -- I know I'll use the wrong terminology but it will hopefully make sense. I use static IP addressing (DHCP reservation?) for all devices except the Moxi devices. For the Moxi devices, folks here (thank my lucky stars) taught me that I could define a second range for the dynamic IP addressing the Moxis & Mates require. Nothing there has changed in 3+ years now.

I use static IPs as well to punch through the firewall on my router. That is where the problem occurred. Something on the router must have been corrupted because one device was clashing with a static IP. In the end I reset the router and then just deleted all the non-essential static IP devices and let them connect as dynamic. In the long run it makes no difference to performance as long as the devices don't need specific firewall access. When I was installing the hard drive I had to disable the firewall for the Moxi to connect to the Moxi servers so something tells me that might be better for performance as a static IP with port access, but I generally don't bother configuring that for day to day.

If you factory reset the router don't forget to save your config if you can, just in case the factory reset made no difference.
post #5961 of 6199
Quote:
Originally Posted by tveli View Post

My MOXI is waaaay out of warranty and the tech support remained outstanding, even outside of this forum.
Phone answered instantly, like the tech dude was so happy someone finally called.
Dude offered in 2 seconds to fedex me a new remote, which arrived quickly and worked 1000x better than the original.
After a couple years the new remote is getting a bit random too due to being dropped periodically. On the other hand, the hard drive is cooked/unreliable, and comcast is about to scramble the local channels, so not sure i'm going to have much more use for moxi even with a new hard drive and new remote. Either way, it was a good run.
Go to the Moxi Hard Drive Replacement thread and replace your worn out hard drive. The one I used got off of Amazon for $86 and it took all of an hour to replace it (way easier than I thought and the FFP process worked as described).

As for the Comcast issue, you have to have a cable card so not sure why you feel when they "scramble" the local channels it is an issue. I get HD local channels via the cable card and SD channels, too.
post #5962 of 6199
Thanks Ducky. I've got a spare hard drive around home somewhere that should fit the moxi.
I'll probably find it, but the hoarders clean-up crew might find it first.
But you are incorrect when you state that I "have to" have a cable card; I've been using my Moxi for about 7 years without a cablecard...
( At one point I tried for many hours with a technician to get cablecard working in my Moxi, with no success.)
I'd rather just use my UHF antenna setup & channelmaster 7000 DVR than have to rent any equipment from cable company.
post #5963 of 6199
but when the channels are encrypted/scrambled...you are out of luck w/o a cable card. you may want to have the cable tech come out and try for the fee.
post #5964 of 6199
I hear ya dz2k...
FWIW, currently I have comcast's performance-starter internet service at $49.95, having recently dropped the "basic video service" after the 6 months "blast internet promo" expired.
My tentative plan for the day after comcast scrambles the local channels is:
- Get DSL added to my existing POTS copper.
- Use my existing antenna setup for [H]DTV, along with my existing CM-7000/DTVPAL HD-DVR.
- Cancel all comcast service, and give my moxi to someone who has verizon FIOS. [Verizon FIOS provides the locals in-the-clear, as well as many subscribed movie channels in-the-clear, according to my most recent test in a boston suburb..]
post #5965 of 6199
How much are they charging for cable cards vs a STB rental?
For where I live Cablevision was $2 for a cable card vs $30 for a STB DVR rental a month.
Well worth it regardless of what is scrambled IMO. The Moxi paid for itself in no time.
Now if you ONLY watch OTA channels what are you doing with a MOXI anyway since it can't record those with an antenna?
(my point being if you only watch OTA you don't need cable so what does it really matter if everything is scrambled)
post #5966 of 6199
hello bootmanheadfi.
the cablecard was free - I was trying to get "digital economy" package working. isn't the first cablecard always free? mine just never worked. so i returned it.
I watch the local "OTA" channels via cable & moxi. plus weather channel & cspan 1 & 2.
post #5967 of 6199
Quote:
Originally Posted by bootman_head_fi View Post

How much are they charging for cable cards vs a STB rental?
For where I live Cablevision was $2 for a cable card vs $30 for a STB DVR rental a month.
Well worth it regardless of what is scrambled IMO. The Moxi paid for itself in no time.
Now if you ONLY watch OTA channels what are you doing with a MOXI anyway since it can't record those with an antenna?
(my point being if you only watch OTA you don't need cable so what does it really matter if everything is scrambled)

I am on Comcast in Chicago, and the first Cablecard is free if you have no other STB's from them. For three years, I actually had a Cablecard (in the Moxi with two mates) and one HD-DVR for a 4th room. When I actually turned in the DVR in January, the HD-DVR fee ($8.00), and the HD Technology fee / Digital Access fee ($8.95) disappeared from my bill.

However, in trying to obtain the actual pricing information prior to turning in the DVR, two out of three customer service reps told me that I would still be charged the HD Technology fee / Digital Access fee ($8.95). I think that there are so few customers with "Tivo's", that they simply don't know what the charges will be with just a Cablecard.

Mark
post #5968 of 6199
Quote:
Originally Posted by VisionOn View Post

I use static IPs as well to punch through the firewall on my router. That is where the problem occurred. Something on the router must have been corrupted because one device was clashing with a static IP. In the end I reset the router and then just deleted all the non-essential static IP devices and let them connect as dynamic. In the long run it makes no difference to performance as long as the devices don't need specific firewall access. When I was installing the hard drive I had to disable the firewall for the Moxi to connect to the Moxi servers so something tells me that might be better for performance as a static IP with port access, but I generally don't bother configuring that for day to day.

If you factory reset the router don't forget to save your config if you can, just in case the factory reset made no difference.

Well, I gave it a try. I factory reset the router last Sunday IIRC & thought perhaps that had resolved the problem until Saturday when it not only dropped the connection to the bedroom Moxi while watching recorded content streamed to the living room, but then the living room Moxi became completely unresponsive & I had to manually hit the reset button to get it working again.

I am completely at a loss here as to what's going on.
post #5969 of 6199
Quote:
Originally Posted by sslund View Post

Well, I gave it a try. I factory reset the router last Sunday IIRC & thought perhaps that had resolved the problem until Saturday when it not only dropped the connection to the bedroom Moxi while watching recorded content streamed to the living room, but then the living room Moxi became completely unresponsive & I had to manually hit the reset button to get it working again.

I am completely at a loss here as to what's going on.
Saundra,

Notwithstanding the fact that we all know the Moxi to be glitchy and is in dire need and an OS update which, sadly, will never come to pass, it sure sounds like there's something funky going on with your router. I've never experienced a router failure but perhaps this is an example. I'd certainly check to see if the router's manufacturer issued a firmware update -- I've never seen a router that didn't have one -- and flash the ROM with it. See if that fixes things. If the problem persists you might have to replace the router. Given that you have two Moxis, I find it unlikely that they both are failing simultaneously in the same way. Has there been any changes however subtle to your network? Perhaps, a power line is dragged across one of your CAT cables? A repair person stepped on a CAT cable with his boot? Pulling at straws here but I've seen weirder things disrupt the integrity of an Ethernet network.
Edited by Operon - 8/12/13 at 4:49pm
post #5970 of 6199
Quote:
Originally Posted by sslund View Post

Well, I gave it a try. I factory reset the router last Sunday IIRC & thought perhaps that had resolved the problem until Saturday when it not only dropped the connection to the bedroom Moxi while watching recorded content streamed to the living room, but then the living room Moxi became completely unresponsive & I had to manually hit the reset button to get it working again.

I am completely at a loss here as to what's going on.

 

Might be interference? I had problems with my router until I read a troubleshooting entry that asked me to "change the router channel" to 1, 6 or 11.

 

It was on "auto-select" so I changed the channel to 6 and presto!, worked liked a charm and faster too!

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