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Moxi HD DVR - Page 28

post #811 of 6199
I was afraid that I could not use both adapters at once, but I guess I do not understand why moxi thought this would correct my problem.

I need the SDV tuner for TW's switched digital channels.

I am missing channels 26, 38, 39 and 46 - 100 because they are analog and I understand moxi will not show analog. They all have digital versions on paper, but for some reason the moxi thinks some of "digital versions" are also analog. For example 26 and 630 are MSG+, both show the Sabres games and I can't view either one. 630 worked on my first cable card until TW unpaired it, which makes things even more confusing.

I want this moxi to work, but it has been hours upon hours of work on my part with TW, Moxi and my wife. I am getting beat down bad.

TW is coming to my house again on Monday...could it be my current cable card?? Any suggestions would be helpful. I am in the Albany NY area, but the only TW that seems to have a clue are the National help from North Carolina. HELP!
post #812 of 6199
Quote:
Originally Posted by sticks2971 View Post

TW is coming to my house again on Monday...could it be my current cable card?? Any suggestions would be helpful. I am in the Albany NY area, but the only TW that seems to have a clue are the National help from North Carolina. HELP!

You should put your location in your profile. When discussing anything TWC related (especially SDV) every market can be radically different in it's approach and you really need the input of those in your area for the best results.

The SDV installation here was not something I would have done on my own. Even though the process seems simple on paper the convoluted approach of TWC meant that even the installer was bounced around tech support while they hit the box over and over.
post #813 of 6199
Quote:
Originally Posted by VisionOn View Post

You should put your location in your profile.

It should be location, cable company, box and software versions. Anyone answering a question without such info could be totally wrong.
post #814 of 6199
I updated my profile an hope to talk to Moxi and TWC over the next couple of days to understand if I can keep the moxi. I was just hoping someone else has gone down this path already with both adapters and had some info. It's obvious the Albany NY TWC lacks knowledge on cable card issues and flat out told me they only have about 200 cable card users in my area, so there is no real push to get educated. I bet out of the 200, I may be only one of a handfull moxi customers.

Equipment - I just bought the Moxi 2 tuner MR 1500 T3 with latest software this month, STA1520 Tuning Adapter for SDV, Hauppaugel WinTV HVR 1950 Analog Dongle, SA "M" cable card with >32 emm's.

I want this moxi to work and will hate going back to renting a DVR box for ~$20 per month from TWC.
post #815 of 6199
My Moxi decided deleted all my shows that were not protected... I was only 64% full before hand. Now after my non protected shows are gone.. I am at 27% full.

I will reset and see what happens....

Just rebooted..;. and lost all my recordings.....

I AM PISSED.
post #816 of 6199
Quote:
Originally Posted by sticks2971 View Post

I need the SDV tuner for TW's switched digital channels.

I am missing channels 26, 38, 39 and 46 - 100 because they are analog and I understand moxi will not show analog. They all have digital versions on paper, but for some reason the moxi thinks some of "digital versions" are also analog. For example 26 and 630 are MSG+, both show the Sabres games and I can't view either one. 630 worked on my first cable card until TW unpaired it, which makes things even more confusing.

When the SDV tuning adapter is added, all tuning requests must go through that adapter. That's part of the spec.

You're certain you receive the digital package that includes MSG+? If so, it sounds like TWC in Albany, NY, may have some sort of head-end configuration error. If you disconnect the tuning adapter and analog dongle, and reboot the Moxi, do you gain access to MSG+?

Quote:
Originally Posted by acaoacao View Post

My Moxi decided deleted all my shows that were not protected... I was only 64% full before hand. Now after my non protected shows are gone.. I am at 27% full.

If Moxi is like TiVo, setting many series recordings to "save until I delete" will cause the non-protected shows to be deleted much faster. That happens because the DVR reserves space in advance for every "save until I delete" program upcoming in the next 14 days.

If Moxi works the same way, and you had the box set to record both new and repeat episodes of a syndicated show like Law and Order, set to keep until I delete, then the appearance of an episode marathon in the guide data could result in mass deletions of non-protected content, as necessary to create room in advance for those upcoming "keep until I delete" shows.

Quote:
Originally Posted by acaoacao View Post

I will reset and see what happens....

Just rebooted..;. and lost all my recordings.....

Did you mean reset or reboot? Generally, reset is used when one wants to remove the box from their account to give/sell it to someone else.

When doing the reset, one option is to remove all settings. This will remove all user settings and data, including recordings, scheduled series / recordings, and any personalized settings (resolutions, audio output, skip setting, etc).

If you simply rebooted your Moxi, and you have an external drive connected, check to make sure that your external drive is on and connected.
post #817 of 6199
bfdtv,

Yes MSG+ is part of the digital package and there are other channels that I am missing. Like CMT (54 & 1225)

Moxi told me they are having issues when TWC is sending both analog and digital versions of certain channels and they are working on the bug from their end. However, they thought by sending me the analog adapter in the meantime because the bug could take several software updates before it is implemented. The problem is, how can I justify keeping this $500 box without key channels before my return period expires in hopes that things get fixed a few updates from now?

If I disconnect both the SDV and analog dongle, I still do not get 26 or 630. In fact, without the analog dongle, now 26 and 630 are not even in my lineup. If I type in 26 or 630, it will send me to the next nearest channel that a signal exists.

I mentioned earlier, to confuse matters, I actually recorded a Sabres game on 630 with my first cable card, 2 weeks ago, before any analog dongle was added into the equation. That card had to be replaced after TWC unpaired it when they tried to "fix" another issue.

Here are the instructions from moxi to connect the SDV and analog dongle in tandem. Right now all the channels are in my lineup, but all the analog channels are coming up black with a note to tell me to check my connections. SDV channels work fine. I am going to call them and see if I can get all my channels working.


From Moxi -
Below are the instructions for connecting both the Analog Dongle and the SDV Tuning Adapter in tandem. You will have to reboot the Moxi after connecting the Analog Dongle to it, so you may wish to reboot the SDV Tuning adapter and connect it to the Moxi once the light is steady before connecting the USB cable for the Analog Dongle.

1: Connect the coax from the wall to the splitter supplied with the Analog Dongle (AD).
2: Connect output A on the splitter to the AD's TV port
3: Connect the USB cable from the AD to either a USB hub connected to the MCR or to an available port on the MCR
4: Verify that the Out port on the SDV Tuning Adapter goes to the MCR
3: Connect the USB cable from the SDV Tuning Adapter to either a USB hub connected to the MCR or to an available port on the MCR
post #818 of 6199
Quote:
Originally Posted by acaoacao View Post

My Moxi decided deleted all my shows that were not protected... I was only 64% full before hand. Now after my non protected shows are gone.. I am at 27% full.

I will reset and see what happens....

Just rebooted..;. and lost all my recordings.....

I AM PISSED.

I called Moxi support and they opened a ticket for me. They said they have not seen this happen before or at least not every often.

The other issue that I am having is that the channel icons are no longer showing up.

They will have the engineers look at the logs and contact me back.
post #819 of 6199
Quote:
Originally Posted by bfdtv View Post

If Moxi is like TiVo, setting many series recordings to "save until I delete" will cause the non-protected shows to be deleted much faster. That happens because the DVR reserves space in advance for every "save until I delete" program upcoming in the next 14 days.

You hit on one of the big "huh?" moments of getting 'gatored... for that software it was all about it "looking ahead" a full 72 hours (previously it was 48). During this past fall, even with only 2-4 hours of recorded shows, I constantly got exclamation marks about stuff will be deleted. No wonder with 6 hours of series recordings each upcoming night and a pitifully small HDD...
post #820 of 6199
Update - Moxi is "rethinking" if both can be used as it did not work for me. They will get back to me.

TWC is coming Monday to try a new cable card since I did have channel 630 at one time on the Moxi. I have proof of a recorded show. However, I think my only hope is to have moxi update the software to correctly grab all the digital versions of analog channels. This will take a few software updates and could be months from now, so sadly I believe I must send back the moxi. If the update happens a few months from now, I believe I will re-buy the moxi unless TIVO catches my eye.

Back to renting the TWC box & DVR. I have been defeated.

This has been a very painful experience. Lesson Learned - If you are having trouble with your local TWC cable card installation as I did, insist on getting the phone number and a ticket number to the National TWC Cable Card Support located in North Carolina. They are great. The moxi team is also very helpful and responsive.

On a side note, I am also trying the ooma phone to reduce my TWC bill by ~$40 per month. Still waiting for the number to port, but so far so good. My $172 per month TWC bill was reduced to ~$110 with the moxi and ooma phone, which had about 1.1 year payback period for both products.
post #821 of 6199
Quote:
Originally Posted by acaoacao View Post

I called Moxi support and they opened a ticket for me. They said they have not seen this happen before or at least not every often.

The other issue that I am having is that the channel icons are no longer showing up.

They will have the engineers look at the logs and contact me back.

Update: The Channel Icons are back. I checked diagnostics to see what changed between the time the icons were not there and when the icons came back.

The only thing I saw was that the Resources Updated: Dec 27, 2009 3:54pm

My records are still probably still gone.
post #822 of 6199
The Moxi had no picture this morning. Is this typical? 4th time in 2 weeks for me. I rebooted the moxi and I have all the analog and SDV channels working.

Not sure how long it will last and TWC is scheduled to come over any minute for one last attempt to "fix" things. I should cancel. I doubt I will let them touch anything, but I am still missing all the Music Choice channels except for the first one. The music channels have been missing since day one and thought that was a cable card limitation. However, since I can get one of them, I asked TWC and they said I should get all of them.

I am not defeated! for now.
post #823 of 6199
Quote:
Originally Posted by sticks2971 View Post

I am still missing all the Music Choice channels except for the first one. The music channels have been missing since day one and thought that was a cable card limitation. However, since I can get one of them, I asked TWC and they said I should get all of them.

All those channels come through for me, but I'm only using the TA and not the Hauppage.
post #824 of 6199
After trouble shooting with TWC for over 2 hours, SDV & Analog tandem is not stable. Currently not working.

TWC has no idea why I only get a single Music Choice Channel and 1231 -1274 are completely missing. TWC National is looking into it and will call me back.

I need Moxi to give me a date on when / if digital versions of ALL the analog channels will be available.

I may have to return the moxi and repurchase at a later date when the software update is complete.
post #825 of 6199
Quote:
Originally Posted by sticks2971 View Post

I need Moxi to give me a date on when / if digital versions of ALL the analog channels will be available.

I don't think Moxi can tell you that. Only TWC know when/if they will switch to an all digital simulcast in your area and most of the time any TWC timeframe is more vague than it is definite.

If I were you I would use the Hauppage in another way and hook it up to your PC and record with WMC. You can then stream the content back to your Moxi using PlayOn. I do the same thing with the HDHomerun for times when two tuners are just not enough.
post #826 of 6199
Quote:
Originally Posted by VisionOn View Post

I don't think Moxi can tell you that. Only TWC know when/if they will switch to an all digital simulcast in your area and most of the time any TWC timeframe is more vague than it is definite.

To your point, if TWC eliminated all their analog channels, I would be fine. My problem is the Moxi is denying me the analog AND digital equivalent channel is some cases.

Moxi is aware of this issue and are working on a software change to identify the digital version first and not get confused when there is a digital and analog version of the same channel.

The analog dongle was sent to me as a temporary fix until the software update, but is currently not working. It now shows all the channels in my lineup (except the music choice channels - separate issue with no clue on how to fix), but is very unstable on if I can actually view them.

Moxi's response today - "Our Engineers are continuing to work on this issue. The problems you are reporting may be fixed in our upcoming software update due to release soon. Unfortunately we do not have an estimated time frame of when this software will be released, but it is within the final stages of Beta testing."

Unfortunately, I am running out of time.
post #827 of 6199
Quote:
Originally Posted by sticks2971 View Post

Moxi's response today - "Our Engineers are continuing to work on this issue. The problems you are reporting may be fixed in our upcoming software update due to release soon. Unfortunately we do not have an estimated time frame of when this software will be released, but it is within the final stages of Beta testing."

The current Moxi software may periodically lose access to analog channels when the SDV tuning adapter is connected. I'm told this is a known issue and should be fixed with a future software update. Last I heard, the next Moxi software update was slated for release in mid-January. It the fix is not in that release, then it would probably be in the update next spring.
post #828 of 6199
Quote:
Originally Posted by sticks2971 View Post

Moxi is aware of this issue and are working on a software change to identify the digital version first and not get confused when there is a digital and analog version of the same channel.

Ah sorry, I see what you are saying now.

TWC still broadcast analogs here and I don't have that issue with the TA and card. Just goes to show how each TWC market can make it's own issues.

I would just not use the Hauppage at all on the Moxi and stick with two tuners and see if you can get that working to your satisfaction. If you switch back to TWC DVRs you only be losing software technology and increasing the rental price for the same two tuners you would have on the Moxi anyway.
post #829 of 6199
Is there a standby on the MOXI MR-1500T3? I hit the power button on the remote and nothing happens.

Also has anyone used the MOXI with TVeristy to stream .mkv or .m2ts HD files?

And last, how do you check the firmware and how to they rollout updates?
post #830 of 6199
Quote:
Originally Posted by DigitalKnight View Post

Is there a standby on the MOXI MR-1500T3? I hit the power button on the remote and nothing happens.

Also has anyone used the MOXI with TVeristy to stream .mkv or .m2ts HD files?

And last, how do you check the firmware and how to they rollout updates?

DK,

That power button is supposed to control the power on your TV or Receiver. That power button is does not control the Moxi. The Moxi stays on all the time with out a standby option. That is the same for the Tivo units. The Moxi uses about 35 watts all the time.

As for the Moxi Mates, you can unplug them when not in use. It will not hurt the units.

The firmware and updates are done automatically. If you want to force an update you can go to Diagnostics and update there.
post #831 of 6199
Quote:
Originally Posted by DigitalKnight View Post

Also has anyone used the MOXI with TVeristy to stream .mkv or .m2ts HD files?

Even though my cheap computer struggles playing my .m2ts HD files because it is outdated, it streams perfectly with 5.1 dolby sound through my PS3 using TVersity. It's great.

When I tried streaming the same .m2ts files with the Moxi thru TVersity or Playon, it is choppy, pixulated and unwatchable. I am not an expert on this topic at all, but I'm confused on why it works with the PS3, but not the Moxi.

My goal was to use the Moxi more and PS3 less, but that plan did not work.
post #832 of 6199
Thanks Acaoacao and sticks for the replys.

I notice that Roxio CinemaNow says it is supported on the Moxi but when I look for the icon for Video On Demand, it is not were they show it, between the Jukebox and the Favorite Icons? Did Moxi drop this feature?
post #833 of 6199
DK.

For Cinema Now... Please follow directions below

http://www.cinemanow.com/DevicesMoxi.aspx
post #834 of 6199
Quote:
Originally Posted by acaoacao View Post

DK.

For Cinema Now... Please follow directions below

http://www.cinemanow.com/DevicesMoxi.aspx

Followed them to the "T" but I do not get that Icon that they show for Video On Demand.
post #835 of 6199
You may have to give them a call.
post #836 of 6199
Quote:
Originally Posted by acaoacao View Post

For Cinema Now... Please follow directions below

http://www.cinemanow.com/DevicesMoxi.aspx

Quote:
Originally Posted by DigitalKnight View Post

Followed them to the "T" but I do not get that Icon that they show for Video On Demand.

That page went live early; CinemaNow support is not available yet.

We could hear more about built-in CinemaNow support from Moxi next month, but it won't be in the Winter update slated for the second half of January.
post #837 of 6199
Makes me wonder what other streaming options will be "baked in" to the interface in the next update
post #838 of 6199
Netflix without the PlayOn would be very nice since I already subcribe to Netflix.
post #839 of 6199
well im getting my moxi tomorrow, getting rid of my series 3 tivohd. I have had so many problems with the single stream cards, i am hoping the mcards are more reliable. I will be using an sdv adapter also. Im guessing i should hook the unit up and connect to the server before the tech comes out? Any other tips? Unfortunately I have to have a cabletech come out and do the cc setup. The cableco agreed to do it free of charge so i guess i cant complain.
post #840 of 6199
Quote:
Originally Posted by suzook11 View Post

well im getting my moxi tomorrow, getting rid of my series 3 tivohd. I have had so many problems with the single stream cards, i am hoping the mcards are more reliable. I will be using an sdv adapter also. Im guessing i should hook the unit up and connect to the server before the tech comes out? Any other tips? Unfortunately I have to have a cabletech come out and do the cc setup. The cableco agreed to do it free of charge so i guess i cant complain.

If you are moving from a Tivo Series 3... you will need to do a bit of unlearning. The interface between Tivo and Moxi is quite different and it can be a bit overwhelming and frustrating at first. It is not Menu driven. Moxi is card based (tiles) that you scrolled from left to right. You may find yourself as I done many times select a different card when I wanted to select the item.

I would spend a hour and download and read the user guide for Moxi. It is an easy read and since it is your new toy .. a quite exciting read.

I would read that as well the laminate quick guide before the install comes....

You probably want to connect all your cables and get the right resolution set up.

I think you will be happy with your decision to move to Moxi.
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