I bought the player at the end of dec and it already had the latest firmware on it. I emailed the CDN customer service which they replied to all of my questions
Dear MY NAME,
This is often caused by some microscopic flaws on the disks themselves if two people have copies of the same movie and the same player, but only one can play the movie. We recommend trying to play a different copy of the movies on Blu-ray as this will better determine if the problem is just with the disk or the player.
While we are working diligently on the next firmware update, unfortunately, I do not yet have an ETA for when it will be available.
We appreciate the opportunity to provide you with this information. If you need additional information please include all information from prior e-mail messages and replies.
I asked them specific questions and im ok with the response. I mean, its not no wish wash generic auto reply answer. It also came a day later so im happy with the response time as well. Now if only i can watch my movie...
So ill take the disk back again, 4th time, but to a different location this time. Maybe they got a bad batch of disks?!?!? If thats the case, then the distributors have to clean up their act. DVD's DISK...etc have been around for such a long time there shouldnt be any issues in developing these. They need to tighten up on the quality control.
Question, is there a site that outlines or tracks by people posting of defective rates on specific movies? I know its hard to track along with it completely accurate, but im just wondering if there's something like that kicking around?
Thanks for everyones replies. Ill report back when i try my new disk tomorrow.