Within the engineering community, "EE" stands for electrical or electronics engineer, and lab is obviously short for laboratory.
I have no idea what he meant by his comment either since even if you knew an EE working in a lab (or anyone else trained in electronics working in the field anywhere), good luck on getting the technical documentation he'd need to troubleshoot your unit (service manual, schematics, etc.). For that matter, presumably these things use custom integrated circuits, ones virtually impossible to buy via any standard supply house. So assuming you've suffered an electrical failure and not some fixable glitch, it's either an eBay sale for parts (the hard drive?), or off to some warranty repair depot (if they still exist). Isn't the modern world grand with all the throw-away technology?!