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The Official AVS Dish DTVPal DVR Topic! - Page 48

post #1411 of 18096
Quote:
Originally Posted by gotok View Post

I find this interesting. Did they inform you that they would deactivate your unit, or did you just assume they did because it didn't work any more? Could it have been partly defective at first and then just died completely?

There's no way they could deactivate it OTA. Maybe through the Internet, but not OTA.
post #1412 of 18096
Quote:
Originally Posted by Kelson View Post

Is this for real? Are they actually acknowledging the defect? I would assume they would stop shipping their stock until they got it resolved. The next batch is supposed to ship starting today, perhaps they will be delayed.

They sent me a TR-40 today, maybe that is there way of fixing it

BTW, my order went in on the 6th.

Jay
post #1413 of 18096
Quote:
Originally Posted by Chuck44 View Post

That's a good point. I'm sure there are lots of folks (myself included) that are happy with the unit and have had few problems.
Those few with serious problems do most of the posting.

It's not like these are exactly "isolated incidents", though.
post #1414 of 18096
Quote:
Originally Posted by WillN937 View Post

If the 40 or so people making comments here do represent the number of units sold there is no future for the DVR.

I'd guess it's a trojan-horse set-top box. DVR for OTA now,
download (PPV) and subscriptions later. USB and ethernet ports listed as "for future use" is a hint. Work out the bugs and interface issue now, then add broad-use features later and compete with netflix and apple, since they don't have
an OTA solution yet. Live news and sports could be a missing
link.
post #1415 of 18096
Quote:
Originally Posted by Jim1348 View Post

I had given some thought to using the analog pass through feature and recording from the DISH 622 receivers TV 2 analog modulated output.

Jim, this unit won't record from your 622's analog out - it only receives digital OTA.
post #1416 of 18096
Quote:
Originally Posted by WillN937 View Post

Considering the number of units sold it would be hard to state the odds based the small sample represented by this thread. People would like some problems fixed but I think the vast majority like the thing so much they just want it to work all the time without worrying about reboots & lockups detracting from the joy.

If the 40 or so people making comments here do represent the number of units sold there is no future for the DVR.

No matter how it is spun as to limited sample size 50% of people responding to the poll are reporting reboot problems and not everybody is happy with it as is. Give it whatever margins you want -- even if it is 20% of shipped units that have problems that is still unacceptably high. Can you imagine watching the Superbowl and having it reboot of lock up in the middle of a drive -- oops, how did that 7 points get there.

The unit has problems and in substantial enough numbers to make it a very risky purchase without the option of easy return to a B&M storefront. The posts by donh57 indicate Dish knows there is a problem and they feel it is SW. OK, so let's let them fix it. But until they do, anyone who orders one of these at this time is taking a foolishly large risk.

That's just my take on things.
post #1417 of 18096
While watching a recorded show the screen went gray with vertical strips, no color no picture. Switched to live TV no picture same screen. Unplugged for a few seconds picture and all functions reappeared. Girlfriends going to freak out if this happens while I'm out of town. Haven't read forum since page 36 so I don't know if this is something old. The guide seems to be the least of my problems. Anyway my 2 cents tells me it is a broadcast issue.
post #1418 of 18096
Quote:
Originally Posted by RogersReviews View Post

I live in the Phoenix Arizona area, one of the largest TV population areas and Dish doesn't deliver as advertised. They only fill out their seven day menu for about 6-12 hours.

This is important.

They then deactivated my unit. It is no longer usable at all. I don't know how they do it, but they can deactivate your unit through the airways even though it's only connected to a regular over-the-air antenna.

So...
Dish (well, actually, Macrovision or the individual stations in your area, but for argument's sake let's say it's Dish) cannot give you a full EPG but can reach out and shut off your specific unit? As they say on Saturday Night Live, "REALLY?"

But seriously...
The rest of your story sounds like typical Dish ineptitude, and for that I do really feel badly for you. Look for people on this thread who have successfully gotten replacement units and PM them about their exact means of contact. Customers shouldn't have to put up with such cr*p just to get a properly working piece of equipment.
post #1419 of 18096
Quote:
Originally Posted by OhMyTVC15 View Post

I wonder why Cnet hasn't reviewed this product yet?

C/Net heck, we haven't seen ANY reviews other than the good folks on this forum. Even Scott Greczkowski at SatelliteGuys (who is really tight with Dish) and Dave Zatz of Zatz Not Funny (who gave the first DTVPal test report) haven't said anything about test units. Seems pretty odd!
post #1420 of 18096
I think they release a hoard of flying nanobots, too small
to see. They can fly into your house through any air gap
and deactivate the set-top box.
post #1421 of 18096
Quote:
Originally Posted by partsman_ba View Post

C/Net heck, we haven't seen ANY reviews other than the good folks on this forum. Even Scott Greczkowski at SatelliteGuys (who is really tight with Dish) and Dave Zatz of Zatz Not Funny (who gave the first DTVPal test report) haven't said anything about test units. Seems pretty odd!

Would you endorse this product if your reputation depended on it?
post #1422 of 18096
I notice that the vendor has released details of a new, place-shifting HD DVR, the 922 (http://money.cnn.com/news/newsfeeds/...re/0464494.htm). The part that caught my eye was this:

"Digital media operators, including cable, telco and satellite, can benefit from the design and engineering expertise of EchoStar and the features of its 922, including its ability to reduce operational-related customer calls . . . "

with that "ability to reduce operational-related customer calls" developed through experience with the DTVPal DVR, right?

Oh, and the 922 is specifically advertised as enabling "Internet-delivered Video on Demand."
post #1423 of 18096
Quote:
Originally Posted by PierreP View Post

Hi, I am located in Canada and have ordered this unit, but since they do not deliver in Canada, I have it delivered to an aunt. In order to ease the shipping process for my aunt could someone post the dimension and weight of the box and does it say where it is manufactured on the box, so I do not indicate USA on the paperwork if it says China in big letters on the box!

Thank you!

The sticker on my box says "Receiver Made In China".
post #1424 of 18096
Quote:
Originally Posted by aaronfitz View Post

Were you able to get the TVGOS to work on your DTVPal DVR in St Louis? I had my parents try 63118 (their zip), 63102 (KMOV's zip), and 00000, both with updates set to off and nightly at 1am. Had them leave the box in standby overnight between each setting, and no TVGOS data.

I too confirmed with KMOV, and saw on another site (was it rabbitears?) that KMOV is broadcasting the TVGOS data.

They are on the factory firmware, as the unit is located where it will be difficult to get an Ethernet cable to it, and the USB loadable firmware package still isn't on the site. If you got it to work, are you using the updated 202 firmware?

Thanks.

Aaron, Wish I had better news, but, no, I have not been able to get TVGOS data in the St. Louis area.

I had sent an email to KMOV and received an email back that yes they were sending TVGOS on an "opportunistic" basis. And based on that email, I stated KMOV was transmitting TVGOS, and that statement may have been the source for the (incorrect?) Rabbitears update.

But ... after reading the posts in this forum for some time now I think there may have been a misunderstanding on KMOV's part. I think they're sending PSIP data on an "opportunistic" basis.

The red TVGuide logo has not appeared in the Guide data even when I went completely back through initial setup and entered 63101, 63033, 63138, 63010, none worked.

I've given up on TVGOS for now. The DVR is in use at a relative's house, and they're fine with PSIP and one or two days worth of Guide. (I don't know how the clock is doing, but I haven't heard complaints about it.)

By the way, not sure if you may be aware, but all local OTA converters may need to rescan for Channel 4 KMOV after January 19 because KMOV is moving from digital 56 to a lower channel. (Who knows, maybe TVGOS will work after their equipment change over?)

http://www.kmov.com/news/asseenonnew....71619e07.html

Please repost if you ever get digital TVGOS working with the DTVPal DVR in the St. Louis area and what Zip worked for you.

Oh ... and I did update the Firmware to 202 before I delivered the DVR to the relatives at the beginning. The unit has been in use about two weeks. There has been one lockup which has required an unplug / replug sequence. About 8 days ago I followed "rustycruisers" recipe for solving the reboots, and then in the next 6 days it only restarted once per the stats I checked two days ago.

Also, if you change the Zip, I suggest you go all the way through the initial setup. One previous post theorized that the Zip can be updated without an initial setup by using the post setup menus ... but that only when using the initial setup the new Zip will really start to be used .... again it's a theory, your mileage may vary.
post #1425 of 18096
Quote:
Originally Posted by Rammitinski View Post

Would you endorse this product if your reputation depended on it?

Didn't stop the aforementioned gents from endorsing the babyPal. Of course, they only used it for a short period, then went back to their satellite/cable/FIOS lives. One would think that, say, Zatz would have gotten one due to his connections, played with it for an hour and wrote up a glowing recommendation. It even seems like he was expecting to get one from his November preview - DTVPal DVR Coming Soon
post #1426 of 18096
Quote:
Originally Posted by rhaben View Post

Good point, it would be interesting to see if others that have the same problem have matching lots.

Receiver ID: R1880051515-31

I am also having lock-ups and my number is R1880052834-40
post #1427 of 18096
Quote:
Originally Posted by RogersReviews View Post

... You can manually set up the unit by setting the day, channel, start time and then add one minute at a time until you say how long it's on. Not a fun task if you want to record a 120 minute show. ...

On the event time setup screen, you can use the up and down arrows to change the values, not very convenient - however, there's a much easier way than holding the up arrow until you reach 120 - hit 1 2 0 on the remote.
post #1428 of 18096
Quote:
Originally Posted by PierreP View Post

Hi, I am located in Canada and have ordered this unit, but since they do not deliver in Canada, I have it delivered to an aunt. In order to ease the shipping process for my aunt could someone post the dimension and weight of the box and does it say where it is manufactured on the box, so I do not indicate USA on the paperwork if it says China in big letters on the box!

Thank you!

If I recall correctly UPS had it at under 7 lbs
post #1429 of 18096
Quote:
Originally Posted by flatpanel View Post

I'd guess it's a trojan-horse set-top box. DVR for OTA now,
download (PPV) and subscriptions later. USB and ethernet ports listed as "for future use" is a hint. Work out the bugs and interface issue now, then add broad-use features later and compete with netflix and apple, since they don't have
an OTA solution yet. Live news and sports could be a missing
link.

Dish has a history of adding features they can make money from. Case in point, they announced that their 50x series satellite receivers would be getting name-based-recording. After many months they rolled out their Dish-on-Demand feature instead (like PPV but a dollar more and only stays on the hard drive for 24 hours after you start to watch it). Any the box still had existing bugs. It was almost another year before they rolled out NBR (and very buggy) and another almost a year, before they got it mostly working correctly.

I certainly would like to see the NBR features I have on my Dish 508 and 625 DVRs on the DTVPal DVR, but I'm afraid it's going to be a long while. We'll be lucky if they get the bugs fixed first. And the presence of the smart card tells me (has me concerned) that they are more likely to roll out some kind of pay feature before they fix existing bugs or add any NBR features.

At least they can't force any kind of new software into the DTVPal DVR (like their satellite receivers) if you leave the Ethernet unconnected. (Unless you believe Dish can disabled your DVR OTA. )
post #1430 of 18096
Can we add Harmony/Logitech codes in the FAQ? I couldn't find DTVpal DVR in the listings of components.
post #1431 of 18096
Quote:
Originally Posted by Rammitinski View Post

Would you endorse this product if your reputation depended on it?

I'd endorse it. I love the unit.
post #1432 of 18096
Thank you for the info Chuck44 and mw390.

Pierre
post #1433 of 18096
Quote:
Originally Posted by partsman_ba View Post

Didn't stop the aforementioned gents from endorsing the babyPal....

Maybe once burned, twice shy.
post #1434 of 18096
Thread Starter 
Quote:
Originally Posted by Servicetech571 View Post

Can we add Harmony/Logitech codes in the FAQ? I couldn't find DTVpal DVR in the listings of components.

I'll add that.

People are using the ViP622 and ViP722 codes for their DTVPal DVR, correct?
post #1435 of 18096
Anyone up for a good laugh?

The guy just doesn't know when to quit. In fact, he's getting worse:

http://www.satelliteguys.us/1660586-post135.html
post #1436 of 18096
Quote:
Originally Posted by Rammitinski View Post

Anyone up for a good laugh?

The guy just doesn't know when to quit. In fact, he's getting worse:

http://www.satelliteguys.us/1660586-post135.html

Sigh. And, he's now followed-up post saying it could be 1 in 1000 experiencing the problem. Fortunately, there are links to these threads in satelliteguys.
post #1437 of 18096
Quote:
Originally Posted by avs_wannabe View Post

By the way, not sure if you may be aware, but all local OTA converters may need to rescan for Channel 4 KMOV after January 19 because KMOV is moving from digital 56 to a lower channel. (Who knows, maybe TVGOS will work after their equipment change over?)

http://www.kmov.com/news/asseenonnew....71619e07.html

My DTVPal DVR seams to find stations all by itself (without a rescan, without me adding channels through the menu). The week after I got it, it frequently announced upon turning it on that new services have been added. Lately, a weak station is bouncing back and forth between 30-1 (actual) and 49-1 (virtual) in the guide. I have a number of stations in the guide that I can't normally receive that it added all by itself. I suspect on Feb. 17 (or later if the idiots in DC decide to delay it ), all the stations that move (4 in my area) will automatically be picked up by the DTVPal DVR.
post #1438 of 18096
Quote:
Originally Posted by Rammitinski View Post

Anyone up for a good laugh?

The guy just doesn't know when to quit. In fact, he's getting worse:

http://www.satelliteguys.us/1660586-post135.html

I don't see the problem with the statement....assuming he is getting it from Echostar. Have they put out any sales numbers for this unit yet? Have the reported how many problems have been reported to them?

Bitching and moaning here is statistically insignificant -- although it may be legitimate. (I bet 1 out of 100 people in the US have even heard of this site and probably less in the world)
post #1439 of 18096
Quote:
Originally Posted by RogersReviews View Post

.
They then deactivated my unit. It is no longer usable at all. I don't know how they do it, but they can deactivate your unit through the airways even though it's only connected to a regular over-the-air antenna.

Thanks for your help.

No they didn't.

1. If you had spent 1/2 the time it took to write that post browsing some of the Pal related threads you would have known to be careful pre-ordering anything from them.

2. As above, simple browsing would have told you that E*/Dish customer service with regards to Pal and PalDVR plain sucks.

3. People come to forums such as this for an abridged version of the story - they are not interested in the "full novel" version.

4. Anyone browsing this thread already knew way before your post that the PalDVR has lockup/reboot issues and that getting a resolution to that issue will be time consuming and frustrating. We don't need yet another version of the same story - if you have some new twist to the already known story please share, concisely.

5. Sorry you had such trouble with your unit - did you vote in the poll?

Biker, who spent way too much time answering that post.
post #1440 of 18096
Quote:
Originally Posted by Chuck44 View Post

I wonder what fw version the replacement units have.

FW version 201, the original.
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