Originally Posted by trenda
I'm in Seattle. You are not alone.
I use the Sony HDD-250 DVR with 8 day TVGOS and a Sony TV KDL-40v4100 with 24 hour TVGOS both are missing updates for the TVGOS. I also lost all updates over a week ago. I have emailed KIRO twice with no response. I have emailed Rovi and gotten a response. They said nothing appears wrong at the KIRO end and are having me work through a diagnostic sheet with the TV. I need to report the results back to them tomorrow. I've run tests on both machines every day for the past week and neither is receiving any information. Each device uses a different version of TVGOS yet neither works. My brother-in-law has a DVR PAL by Dish. He said his guide was missing also. This evening he started getting some listings. Please use the Rovi support link, tell them your device name and your zip code. I know the problem is with KIRO!!!!!!!
1) Keep working the Sony TV debug angle with ROVI, at some point it will dawn on them that the problem is at KIRO and they will add their voice to the chorus of inquiries apparently stacking up at KIRO.
2) As P Smith suggests, get conclusive data on the presence or absence of the TVGOS data within the KIRO broadcast datastream. If any of you have an ATSC tuner card in a PC, we can help you grab that data yourself using free software. If not, take P Smith's advice and contact Trip at rabbitears.info, he probably already has a person identified in your area that can take this data. Here's the link to contact Trip: http://www.rabbitears.info/contact.php
3) Somebody needs to get A. Parks from KIRO on the phone and get an update directly from him. He's clearly not responding to emails. Call the station at Phone: (206) 728-7777, ask for Mr. Parks in Engineering and ask him what is the status of the ROVI encoder that inserts the TV Guide info into their ATSC broadcast stream? If he says it's working fine, tell him there are multiple viewers in the area using at least 3 different devices, none of whom has been able to get TVGOS data in over a week. This is where the conclusive stream info from Trip would aid in the conversation...