SVS New PC12-NSD Owners - Page 15

JD
Thats the first I've heard of that and very rare im sure I had a pb12nsd and it was amazing and a great performer. Contact SVS and im sure they will send you another driver or new sub . I know it must be disappointing and totally understand how you must feel but channel your emotions to contacting SVS . I would send them a email explaining what happen and I bet by the morning you will get a response. SVS has excellent customer service and will bend over backwards to make things wright . Keep us posted with your results .

Here is Ed Mullen's direct contact info. He will get your trouble with the PB sorted out.

Ed Mullen, PE

Product Development Manager / Customer Service Director

SV Sound, LLC

edm@svsound.com

ed_svs (Skype)

(585) 486-1787 (fax)

Attachment 163159

Attachment 163160
Got a response from Jack at SVS. They can either send me a new PB12 or the replacement subwoofer itself. I chose the subwoofer itself, and hopefully UPS doesnt damage this one and it ships quicker. Quite impressed with their fast response. Attached are the pictures of the damaged subwoofer. Damn you UPS.

Glad you were able to get it straightened out its not often you can get a hold of a company on a friday in the middle of the night and have a response back by sat morning resolving the issue BTW it looks like UPS dropped it off a conveyor belt for that much damage to take place . Glad everything worked out for you.

It's quite simple to blame UPS for damage, but this doesn't look like shipping damage. The box would have had to take one hell of a hit to cause the driver to move far enough to break internal parts. I commend SVS for their quick response, but this looks like a manufacturing defect.

If you saw or knew how UPS handles there packages you would think differently and it would probably make you sick to your stomach . A 50 or 60 pound sub dropped just from 2 or 3 feet could cause a lot of damage to the driver just from the jolt and no noticeable damage to the box if it landed flat and not on a corner so I would have to disagree with you .

SVS is sending out the new subwoofer Monday UPS 3 Day Select. I dont know if it was a UPS issue or manufacturing defect, but am glad that SVS is taking care of me, cant say that about Sony or Definitive Technology. If it sounds as good as I think it will, I am buying another one for the other corner. I will probably ask you gents for some help on setting it up.

Sorry we only handle customer service replys here as we are independent owners of SVS subs and do not speak or imply any connection with SVS except owning there subs for private use. For your setup you will be entirely on your own j/k

Since you are the expert on UPS, packing techniques, and the physics of mass and inertia, then I will concede this point to you. What was I thinking, SVS never has any manufacturing defects that get delivered to customers. Oh wait, I had one. I guess that makes me an expert on that topic.

soo you had a problem ?? Plz explain ...

It was almost 4 years ago and not worth going over again. Ron S. personally took care of it quickly and to my great satisfaction.

My point was that we so quickly jump to the conclusion that any damage is shipping damage. Many times it is quite obvious that the package was mishandled. In this particular case, I don't doubt there was some rough handling of the box and that the damage happened during transport, but SVS packages them to take some abuse.

If you see Ed's post below, even he admits it could be a thermal induced failure of the adhesive.

Sorry to hear about the busted woof - I see Jack's already got it handled.

The PC form factor seems more prone to this type of shipping damage, as we've seen UPS walk it end-over-end instead of carrying it and the woof end takes a pretty good slam.

The extreme cold temps in the northeast aren't helping either, as some of the adhesives tend to get a bit brittle and lose elasticity, which can exacerbate the problem.

We've discussed this already internally (we're all at CES) to make sure the spacer/basket adhesive bond is fully up to snuff for withstanding rough handling and extreme cold temps, and we'll adapt/implement any improvements as needed.

Thanks for the quick feedback - sometimes field failure reports like this are actually the best way to enhance shipping/environmental protection in our products.

First off I never said I was a expert so please dont put words in my mouth secondly I know two people that worked for UPS And I know what they do and how they do it and thirdly if I may i've never received anything from UPS THAT HASNT LOOKED LIKE IT FELL OFF A 3 STORY BUILDING . So please try not to get your panties in a bunch I was just stating my opinion just like you did so please dont feel violated since I disagreed with you I am no expert on UPS packing/Shipping techniques but I am a expert at opening something thats been shipped from UPS and seeing the damage they've caused from there loving care that you so much evidently adore . Im sure SVS isnt perfect although I'd like to think so and there are times there could be a bad sub shipped out of the 1000's SVS made and was just stating my oppinion that it probably was UPS since I have 2 very close friends that worked for ups and explained in detail whats goes on in there mass shipping techniques so before you lash out at me for stating my op like you did how about a coke and a smile and maybe a movie and chill a little

SVS is great at setup questions also, but there evidently are some experts here that can help you

Boy, talk about getting your panties in a bunch. I was making an evaluation about your expertise based on your statement, not putting words in your mouth. Obviously you are the most unlucky person on earth or your two UPS insiders are the ones dropping packages sent to you off a 3 story building. Which might explain why their employment with UPS is past tense. I have received many packages shipped by UPS, FedEx and others with no damage.

And don't feel that anything you post has any emotional impact on me at all. You, on the other hand, appear to take any hint of criticism of SVS very personally. If you can even call what I said to be criticism. I just stated that not all damage is the shippers fault and that, YES, SVS does ship out defective products sometimes. Now, before you get all indignant, again, I have been a satisfied SVS customer for longer than you have. I just don't believe any company is perfect. And if you read Ed's post, you'll see he agrees.

I have never worked for UPS; however, I worked for FEDEX for 3 years and I have first hand experience in how packages are sometimes handled. There were many times when the conveyor belt slide that I supervised did not have enough workers and input over supplied the slide with freight to the point that the slide was overwhelmed. The result was that workers would literally be drowned in boxes of freight and the only way to prevent one from being squeezed and hurt would be to climb over boxes by stepping on them to save yourself from being crushed. Also boxes would fall twenty plus feet from the chutes that fed the slides because the chutes would be overwhelmed. I speak from experience. The shipping and freight industry is not what the general public is led to believe it is. I had to quit in order to protect my health. Hundreds of boxes of freight would be damaged each night I worked; I must agree with you on the strong possibility that the sub was damaged during shipment. This is the first time that I have talked about my experience with Fedex in ten years because many people don't like to hear about negative reports about about companies that are financially successful.

My Definitive Technology speakers and subwoofers developed some issues after more than two years of ownership, and Definitive Technology customer service took care of the problems. Their response was so incredibly prompt and unexpectedly generous that I actually felt guilty.

SVS and Def Tech are two of the best in audio equipment and customer support that I've experienced--ever.

as i have been in Both UPS & FedEx processing plants & worked with them on the loading & unloading of freight, the heavier the box the likely more damage will occur due to weight issues IE; dropping , crushing , thrown & the fact that large heavy boxes placed on top of loads that are fragile ,then traveling 100's to 1,000's of miles in tractor trailers

I'm a Tractor Trailer Operator for USPS & yes even we damage stuff but not to the extent that UPS does.
Now my PC12-NSD arrived with a Huge hole in the box thanx to UPS. but due to a well designed SVS box ,not a mark on the sub !
BUT all was well the thing is a beauty & most Important is that the beast is the final icing on the cake for my HT
In fact I plan on adding another to the system ...

My middle name is "more is better "

You know it doesnt matter what the hell happened, minus the fact that I had a get together for the inauguration of the PB12-NSD and it failed, will hear this on monday at work. It was cool to see the internals of the PB12-NSD and the box. Very well put together and it is huge. Hopefully it adds some low end to my Def Tech BP7004. They seem to lack it. Let you guys know how they work. Extremely happy with SVS's customer service. They need to make TV's or cars next.

I'd be curious to see 'under the hood' of the NSD box subs. If your camera is handy, could you snap a couple quick shots? Just wondering how they do the dampening materials and bracing.. and maybe what the guts of the amp looks like. I'm thinking about buying a pair of subs, and I'd be curious to see the differences between SVS and the Hsu subs I used to have.

For your viewing pleasure jephdood. Very clean and well made box. Amp is much bigger than the Infinity subwoofer that I have (it states 400 watts RMS) but half the size of the NSDs. Let me know if anyone needs more pics. Does anybody know the measure peak wattage for the NSD (other that dividing the RMS by .707).

Thank you sir. Much appreciated.

Sweet! Thanks!

I've had really good luck with fedex and every other shipper except for UPS . Whats funny though is what you described is almost exactly like was described to me how UPS was only worse probably due to there mass volume of shipping
Great pics and thanks for sharing !!!

woohoo! last night UPS dropped off my 5 SCSes and a PC12-NSD

only got to play with it a bit as it was getting late, but I'm pretty sure I'll be evicted from my apt by the end of the month!! Watched a bit of star trek just to test it out, I couldn't even get passed -10db before getting concerned about the health of my downstairs neighbors. Needless to say, movie nights will probably be starting a bit earlier now!

edit: forgot to mention, placed the pc12 on the subdude I have, I find it to be perfectly stable. If I push at the top of the sub I can get it to tilt some, but the center of gravity is still low enough for it to not tip under it's own weight

Hi...been lurking for several days. Great information everyone. I'm wondering if one PC12 NSD will be sufficient for my space.

The room is 24 x 23 x 8*. Half the room is 8 ft high, the other half is a cathedral ceiling that goes up to 15 sq ft. We're remodeling and I'm opening the living up to the kitchen and dining room area.

Thoughts based on your experience with the PC12 NSD?

It totally depends on your expectations. Have you had a sound system with a subwoofer before? How loud do you like to listen?

You have a large room, and most forum members here would probably consider the PC12-NSD a bit underpowered for your space. Then again, many of us like to crank the volume quite a bit and expect our subs to keep up without complaining. Many of us regulars demand much more from our subwoofers than normal people do .

My opinion is that if you're coming from a cheap sub (or no sub at all) and/or don't envision yourself listening at really high volumes, the PC12-NSD will be a good fit. It won't be able to truly pressurize such a large space, but you'll certainly get a quality bass experience.

SVS makes great products at very competitive prices and backs them with (in my opinion) some of the best service and support available anywhere. Shoot them an e-mail if you haven't already and see what they recommend. They won't try to up-sell you and if anything, they often end up recommending less expensive products than you originally thought you needed. Good luck.

I appreciate the feedback!

In terms of expectations, I'm a recovering bass head . I was heavy into car audio throughout my high school and college days, but I've since opted for the no sub set up because I appreciate the extra room. But I digress. Bottom line, I love me some quality bass. I like to crank up the volume too.

My current HT set up:
- Denon 1909 AVR
- Definitive Tech speakers (SM450's L/R, PC2000 center, BP 1.2X's for surrounds)
- 52" Samsung LCD
- Mirage Prestige S8 sub.

The Mirage Prestige S8 sub was more than enough in my town home, but my new house has too much open space in the living room to provide the amount of pressurized bass I'm looking for. As an aside...the s8 actually sounds pretty decent right now, better on the mid bass with enough low end to complete the experience, but we'll likely be renovating soon so the S8 will have to satisfy even more cubic sq ft.

Here's what I'm thinking. There's a chance the renovation may not happen (depends on the cost of construction) so if we don't renovate, I'm thinking one PC 12 NSD will be more than enough considering how the S8 handles the space now. But if we do renovate, I might need to upgrade to another sub. I'll pose the question to SVS and see what they would recommend. Thanks again.

I'm still working through the recommendation with SVS but I wanted to echo other's comments about SVS's excellent customer service. I received a very prompt reply. So far so good.

Right now SVS believes a single PC12 NSD might not be enough for either of my scenarios. Dual subs are probably out of the question (WAF factor) for now...but I am still open to a single PC12 NSD and upgrading later when I have the upper hand with the wifey . But if a single plus will do the trick, I may consider that as well. I really wish I could demo one locally...grrr.

Given your "bass-fanatic" history, I'd definitely recommend going with at least the Plus. Even better would be the Ultra (save up for a little while first if you have to), but that might be out of the question because it's so much more expensive than your original budget. You can also look into other companies like Elemental Designs for more options.