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i have the following problem:

When i switch on my cam ( canon mv 400) i tells me " REMOVE THE CASSETTE"

but when i open the cassette compartement to eject the cassette, it comes formward 1mm and goes back 1mm instead of comming out opening.

What can i do?
i've allready put out the batteries for more than 30 seconds.....

pleease help me! its very important...

greez hannah