Originally Posted by mjg100
My 7130 now has the high speed fan problem. I am going to have to contact Planar for repair. I get my new driver for my DIY sub today (box built, painted and ready for driver). I am going to wait a few days so that I can at least see a movie or two with my new sub.
When you contact them it might be wise to see if they have a newer firmware, which I doubt, but it might get the ball rolling.
Also before you send it in, I recommend that you photograph its condition.
Mine arrived at the TSC Depot in Milpitas Calif. with some minor scratches on the case (or so they say) and they put a hold on shipment to determine if I wanted to pay for the replacement parts because of the scratches, I declined after they emailed photos and I saw how minor they were.
Once it is in the system and you want to check its status it is best done by choosing the RMA option when you call them. Usually RMA will then give you a direct number (not toll free) to the RMA department and you won't spend hours on hold, also RMA is very good about answering email.
Just my experience, as they say YMMV.