Samsung DMD board replacement - Page 18

Looks like i'm facing the dreaded DMD failure. Can someone please tell me what part number should i be looking for online? My tv is HLR4667W.

Looks like 4719-001962

However, you might want to start here: http://forums.cnet.com/5208-13973_10...hreadID=366380

Samsung is apparently paying to replace out-of-warranty DMD's for some people/models.

They're fixing mine free of charge

For what it's worth, the tech told me that the new chip is far superior and should last quite a long time.

Tech fixed the unit but had to come back because of alignment issue( He didn't check when replaced the chip), about 2 inches on top needed to be filled in. It took him 30 minutes to try and align the unit. The best he could do with the unit was a slight slope to the right. Hardly noticeable, but I can notice it. He couldn't get it any closer. I guess I'll live with that. But we both agreed that when it comes to color reproduction a DLP TV does the best job on color reproduction.

So you paid to have the tech out and he could not align correctly? I sure hope you got your money back???

2 Part Question.

I had the "techs" come in this past weekend and take my TV. Today I get a call with a repair estimate of $575.00. The "lady" from the shop wouldn't give me specifics on the part number only that it was a Digital Board. The only board I can think of is the DMD Board. Would this be a safe assumption?


If so, the pricing online I have seen is $500 for the board alone. Can someone tell me what DMD part number I need for the following;

Model: HLR5678WX/XAA
SN: ACE33CKL700363Z
Version: PW01
Lamp: BP96-01073A(P)

If the part runs me $500 alone then having the shop do the work may be worth it? Then when I think I will need a new bulb to boot (have yet to replace it going on 3+ years) = $675 (board + lamp). Plus my color wheel, which seems synonymous w/ Samsung DLP, maybe I should buy new.

Any help would be greatly appreciated!!

Jason

For everyone who did the repairs themselves before Samsung decided to fix the sets themselves here is what I have been told so far.

HD_Tech,
I am just short of being given the run around I will not give any names yet, but I will give you a short time to correct this issue. I started by calling on Nov 25th and being told that I would need to speak with someone in the executive Customer Relations Department. So I give them a call and was hinted at that Samsung does not reimburse for parts. With a little fight I was able to get them to hand over my case to case management and was told that I would receive a call within 48 hours. Well, due to the holiday weekend, I waited till 12/2 to call them back. I was greeted with another person who said that case management had not been looked at and that she would expedite my case and I should receive a call within 24 hours. I did not Well, today I called again and was told that I need to speak with someone in case management (duh) and here was the number? So I make another phone call to case management. This time I am told that Samsung will not reimburse me for the parts because the repair was done before the new procedure was put into place. So now I'm waiting for another call from the case management supervisor. I'm so certain that he will call me back too. Also, why is it, after a week, I now get the number to case management? This is really a shame. I was willing to deal with the broken tv, stuff happens. However, if you are going to do the repair out of warranty, then people who did the repair should be reimbursed.

Sincerely,
Chad
Case # 3000558704

Well Pezjunkie - I want to thank you tremendously. I was all equipped to do this myself, since I have assembled a few PC's. Then saw the C|Net thread. Called Samsung and they are fixing everything for free. My TV is 3 years old and has 2800 hours on the lamp and TV. I just started having the problem around thanksgiving. Called Samsung thinking I would have some issues. Well, it was quite the opposite. Everyones hard work hear to resolve this issue drew enough attention to the issue that they fixed it. Honestly I am shocked.

Thanks everyone who helped share their experience. Thanks Samsung for fixing it! I hope you guys that resolved the issue get something from Samsung.

I filed a claim with the NJ Attorney General and was contacted by Samsung 4 weeks later. They are paying what I asked them to pay, which is $175 for the part.

Contacted the BBB today. This is a copy of the post I made on Cnet.

Thank you HD_Tech for the escalation. I did receive a call from Samsung promptly on 12/09. I was again sternly told that Samsung will not reimburse me for my part. I have now contacted the BBB. Thank you for your help. I know you can only try and contact the right people for me and feel that you did. However, I feel treated unfairly because I was intelligent enough to fix my set prior to Samsung's new policy.
Chad

Has any one else tried to get reimbursed for this beside jasonvw?

I was able to get reimbursed for the part. Basically i fixed the tv prior to Samsung stepping up to the plate to fix the problem. I went throught the NJ attorney general's office as described so many times above. While this process was not short, they will call and offer Best Buy gift cards for about what the cost of the part was. Good luck!

One other thing that I should mention: During the negotiations for the gift cards, i also negotiated for an extension of my warranty. My Novemeber 2006 purchased tv is now warrantied through March 2010.

Since I posted before, I actually had another black dot appear. By this time, I'd already got the ball rolling with Samsung (November 24th) and then on December 17th, Samsung sent out a repair tech who swapped out the chip for a newer one.

As I thought, this fixed the problem and I now have no dots at all on the screen.

One thing that surprised me was that the chip that had gone bad was date stamped 2002. The TV was purchased new in Fall of 2006 so it struck me that this was an old chip to begin with! The replacement chip was dated 11/09/07.

I wonder what the story is there?

I originally reported this issue to Samsung on October 13th, 2008. They gave me the obvious brushoff as it being an out of warranty fix, requiring a full light engine replacement and the costs being $358 for parts, $220 labor, $85 service charge - grand total of $663!

In the end, Samsung took care of it at no charge and only replaced the DMD chip.

Just a quick update:

I went the NJ Attorney General route and Samsung will be sending me a check in the next few weeks to reimburse me for cost of the part.

It took a year and 500+ posts, but it sounds like Samsung is finally making things right.

Samsung sent the local repair shop orders to have a look at my monitor. He was impressed with the large number of black and white dots (the screen is now filled about 2/3 of the way across) and received a replacement authorization from Samsung. That was December 15th. The board is on back order and the guy at the shop says it could be another month. But at least Samsung is covering it.

Did you call them or email them. Would you mind sending your contact info over my way?

There is a form you can fill out on their website:
http://www.nj.gov/oag/ca/ocp/ocpform2.htm

My samsung dlp htl5076s has white dots on mid-lower rgight side of screen. can any one help me?

Have you tried calling Samsung?

I have a hl-s4266w
Bought for my dad xmas of 06. It tripped breaker last December. Three years old. Replaced lamp. Set would turn on ,perfect picture and then shut off. Dug deeper. Cleaned dust from all surfaces. DMD fan and heat sink & large fan for bulb ballast cooling was the worst. My tech friend tells me with the lights that are on the unit that its either bulb ballast or color wheel. Ballast had liquid on leads going to lamp ass... One cap swollen and almost ruptured. Replaced ballast well set comes on and runs...cant get it to fail. Hours of use. I did notice that the large fan seemed to be turning slowly. I couldn't get samsng to help at all. Replaced fan New fan turned slightly faster but not what I hoped. I returned the set to my day and two days later. set turns off by itself. with all three lights flashing. I did make sure that the switch for the lamp cover was in the right position.(down) Set even opened the menu by itself and changed picture size on its own....lol it must like the 4-3 format better. I'm going to go deeper and check thermal compound under heat sink for I feel my problem is heat related. BTW Original lamp logged 17006 hours! In dynamic mode! Dads 80 and he turns it on when he wakes up and off when he goes to bed. Any pointers would be greatly appreciated. Thanks fellas.

This is a known issue and Samsung is aware of it.

Call them at 1-800-SAMSUNG (726-7864) and they will setup a service order for you. It should be a Free Of Charge order.

According to Samsung, when the ballast is replaced because of swollen caps, the ballast, lamp, and power supply (SMPS) should be replaced at the same time. The SMPS was the root problem.

I have had my samsung DLP for about 3 years. This has been the worst purchase experience of my life. Within the 1st 60 days, I got the 3 blinking lights of death. Samsung tech came and replaced the bulb and claimed it was a defect. Six months later, the same thing happened. I told Samsung that I had a hunch something else was wrong with this unit and it was a lemon. They refused to acknowledge and just went through the motions. Then 14 months after owning the tv, the TV stopped powering on. Was told again it was the lamp. I purchased the lamp this time since the warranty was ovr. Installed the lamp and no go. Still tv would not turn on. I replaced the ballast. This lasted me for awhile. Until last week, now my TV wont turn on anymore and again I replaced both the ballast and lamp. Samsung sent another tech who charged me 180 just to diagnose the damn thing and said it would 650 to fix as there was an "internal problem" with my DLP. I am ready to raise hell and report samsung to the attorney general, BBB, anyone who will listen. I am in california. I am mean I spent 1100 dollars on this TV and it hasnt been worth a penny. The picture is beautiful when the thing works but thats the thing, this thing has had more idle time then air time. I am so furious but dont know where to begin. Anyone from california recommend I start somewhere? BBB? Any ideas welcome

Thanks guys,

Your state attorney general's office probably has an office of consumer protection. Assuming they haven't been laid off due to the state budget problem (just kidding) .. that would be a stellar place to start. Samsung has been responding quite swiftly when the lawyers start calling.
Short of that, you might call Samsung's support .. have the call center rep escalate your request to his/her supervisor. Repeat up the food chain as needed until you either get rejected or a positive response. If rejected, then go the consumer protection route.
(BBB is a useless organization IMO)
Good luck.

Thanks alot for the info. I sent an email to Samsung customer and account relations. No response. Has been 10 days.

I will go the attorney general route.

Does anyone have contact info for Samsung that the Attorney general requires?



ON A side note, anyone know what is the cost to get a ballast purchased and installed on the HLS-4666?

I filed my complaint with the NJ Attorney General's office, since Samsung America is based out of NJ.

I used this address from Samsung's website (http://www.samsung.com/us/info/contactus.html):

Samsung Consumer Electronics

105 Challenger Road
Ridgefield Park,NJ 07660
Tel: 1800-SAMSUNG
Fax: 973-601-6001

thanks. I filed in california but inputted that address. Maybe I should also file in Nj to be safe.

What was the result of your complaint?

In October 2004, I bought a Samsung HLP5674WX. It currently has 4027 hours on the lamp. Recently I am seeing columns of ~ 3 inch horizontal lines running from the top of the screen to the bottom. It's probably a board problem, but after checking around the forum, I haven't seen anyone with this same issue. Any ideas?