I have the 67" model from Costco Model #HLT6756WX/XAA. I spoke to 2 cust service reps who said the model was not covered for the free fix and that I would need to pay out of pocket for repair and parts. I am guessing that this is because Costco has its own specific Model# and that in the past Costco has often honored replacement outside of warranty period, which is not a common practice anymore. I am checking and awaiting call back from Costco, but it really isn't on them so much as Samsung IMO. Same damn defective chip.
Originally Posted by alanl715
nonono...it is covered...we r Samsung auth.
call Samsung and have the call elevated to their ECR dept.
They will approve it.
R U in So. Texas ?
Tried this on my second phone call to customer service and was connected to a rep in the Executive Customer Relations Dept. I was also told that my set would not be covered and that there was nothing more that could be done and that this is the highest level that I could reach.
Hmmmm really? Well that sucks. Left an email with my complaint and related that if a resolution could not be found for my situation (Same damn defective chip) that I would file a complaint with the BBB, for whatever that's worth and I will not be purchasing any other Samsung products.
Definitely sucks on a TV that was $3K new.
Edit - And yes I just lurk and read and don't post.