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Samsung DMD board replacement - Page 20

post #571 of 846
Quote:
Originally Posted by naseqp View Post

very interesting that now over a year later Samsung is fixing these for free.

I paid $200 for a new chip and replaced it myself, glad the later sufferers of white dot disease are getting fixed...but Samsung, you should review your files.

Samsung reimbursed me (and others) for the parts after I fixed it myself. You may try calling Samsung, but it seems like the most effective route is to file a complaint with the NJ State Attorney General's office.
post #572 of 846
Hi, I just got my first white dot and I'm expecting more soon. Will be calling samsung as soon as a second one appears.

My tv is HL-T5075S Ver P001

In the menu for bulb time is it listed as MST? If so mine is 3389.
post #573 of 846
now there are two
post #574 of 846
While replaceing the color wheel I took off the DMD board, which later I found was not necessary.

However i suspect there needs to be some alignement done when you install the DMD board

Does anyone know how to align the DMD board there are three screws that are spring loaded,.

Regards
Surendra
post #575 of 846
Quote:
Originally Posted by smistry View Post

While replaceing the color wheel I took off the DMD board, which later I found was not necessary.

However i suspect there needs to be some alignement done when you install the DMD board

Does anyone know how to align the DMD board there are three screws that are spring loaded,.

Regards
Surendra

Go here: http://drop.io/hls5086w and download "Alignment Adjustment.pdf"
post #576 of 846
Are there any adjustment procedures I need to do after
replaceing the DMD board.

There are 3 spring loaded screws on the back of the board which suggests that there might need to be some fine adjustments after installation.

If anyone has done this can you advise me on how to do this

Regards
Surendra
post #577 of 846
Thanks, for the link

Regards
Surendra
post #578 of 846
thanks
post #579 of 846
Thread Starter 
Well it has been 18 months since my fix and everything is still working great - knock wood !

One of the best summary posts, I have seen is on page 6 post 166.

Re: the class action suit, I recently rec'd notice of a settlement but that was for the "shadow effect". As I recall that case was in the courts before the white dots occurred and one of the attorneys I talked to in early 2009 ( Lax I believe but it can be found in earlier post) said they may try to incorporate it into the exisiting class action suit. Obviously it was not !

The URL for this current DLP settlement can be found at: www.samsung.com/dlptvsettlement

Who knows - maybe something will happen to reimburse us all for the white dot problem - SO SAVE ALL YOUR REPAIR RECEIPTS !
post #580 of 846
New guy here, sorry if this isn't the correct place to post this so let me know if I need to go elsewhere.

Model Code: HLS5687WX/XAA
Serial Number: B19J3CELC00839D
Version: PF03

Symptoms:

Will work fine for a few hours then it will mess up and the screen will look like the attached image. Sometimes the sound will still be there, and other times there will be a loud humming noise. Either way, the remote and TV buttons become unresponsive. You must either unplug from the wall or it will shut down on its own in 2-4 minutes. The longer you leave it unplugged, the longer it will work before messing up the next time. That makes me think it's some type of overheating issue? When I had this TV at my parents house it would mess up and would have random green squares everywhere (not in any pattern) but it hasn't done that at my house.

I've heard that it could be a DMD problem which would end up costing me around $350 for the part and labor if I were to have a professional install it. Or it could be a color wheel problem because of the humming noise, which this would be a cheaper fix.

Any suggestions?
LL
post #581 of 846
ok, so I got 3 white dots and need to know what do I need to get this fixed?

Model HLT-5075SX/XXA
Ver P001

I'm guessing Samsung will not fix it.(for free)
post #582 of 846
So I think I found the parts but not sure which I need from brandsmartusa,

BP96-01829A $75 Assembly Printed Circuit Board P-Dmd; HLT50 75Sx/ X AA ;K6, L64F

BP96-01853A $75 Samsung Bp96-01853A Assy Dmd Board P;K62
This is an alternative to Samsung part BP96-01829A

or

BP96-01853A $208 Samsung Bp96-01853A Assy Dmd Board P;K62

BP96-01853A $208 Assembly Printed Circuit Board P-Dmd; HLT50 75Sx/ X AA ;K6, L64F, This is an alternative to Samsung part BP96-01853A
post #583 of 846
I have the Samsung HL-S5687w and i ha d2 dots at firsst and now its up to 10 in just 3 weeks. I recieved the Class action law suit info for the shadow effect so I called them. I told them about my dots and they said they had never heard of it before so i searched google and found sever videos and links to this forum.

My repair man is coming tomorrow morning. samsung said if this isnt the white dot issue it wont be covered. So I said well there dots ..and they are white so I think thats the problem.

My tv has a date of 2007 on the rear of the model.

I will keep you informed of my situation

post #584 of 846
well the tech came installed new chip and the problem wasnt fixed. It made the set blurry and it looked as if the housing wasnt pushed all the way in so he tried a second chip. Same result.
The Tech was shocked that he was having this problem. He is now ordering new chips to see if that could fix the problem.
So he installed my old chip and all waas well again except for the white dots.

My question is does the board or chip need to be replaced???
post #585 of 846
Did Samsung say they would cover repairs for white dot issue?
post #586 of 846
Quote:
Originally Posted by kidlost2000 View Post

Did Samsung say they would cover repairs for white dot issue?

thats what my repair man told me
post #587 of 846
Awesome! I will try calling samsung then. I was thinking it was only the shading issue that people will having covered. I will post what I hear back from them.
post #588 of 846
Get this one...not yet a week after the repairman failed to fix my set I recieve a call from the repair center telling me that my TV isnt covered under the white dot repair. So I let the guy have it and he directed me to another number to see if Samsung can solve my problem...UGH I was kinda happy with my situation and now I am starting to get really MAD!!!

and now I am up to 16 white dots
post #589 of 846
I have read all the posts in this forum & CNET. I figured my white dots issue would be covered by Samsung. Called Customer Service (first level, not Exec. Customer Response) and she told me that my serial number is not covered, weird.

My model is HL-T5676S. She said that the settlement is the light engine issue, not for white dots. And she said that only select units would be covered for the white dots (apparently not mine).

Any suggestions?? I was thinking about calling and asking to speak with ECR. Maybe filing a claim with NJ States Attorney's Office?

It's hard to believe that my unit is not covered. Does anyone know why they are saying mine is not covered?
post #590 of 846
Quote:
Originally Posted by PezJunkie View Post

The way I understand it, anything HLTxx76S should mostly share the same parts... the first two numbers (after the HLT) just denote the screen size.

Also, the descriptions for the parts aren't usually very good about listing all the models that are compatible.

If you search by TV model, they both list 4719-001997. (Partstore also lists 4719-001985, which is $60 more. The description for 4719-001997 says it is a replacement for the 001985 part.)

Okay, if Pez is correct, this is the chip I need for my HLT5676S. Many folks who had trouble with the older models only paid ~$200. I haven't seen my chip for less than ~$300 (including shipping), yikes!

Also, the updated, updated chip part number is 4719-001999.
post #591 of 846
I have model hlt4675sx with about 50 white dots. Called Samsung support
(1-800-726-7864) this morning, they are sending service guy out to replace
DMD chip ( Samsung - 4719-001981) at no charge even though tv is out
of warranty. This must be a result of the class action suit. We will see.
post #592 of 846
If you have more that 4 white dots, Samsung will replace the DMD board free including labor for many of the HL-S and HL-T models.. Repair program ends December 31, 2010.
post #593 of 846
Well I spoke to a Samsung rep again and they say that my TV isnt covered under the whitedot free repair . So now they are sending another repair company out to repair it ...lets see if they have the same problem as the last guy that came out. And how much is this going to cost me now???

This will be the last Samsung product that I will ever but. They have known about this problem and still wont cover the repair.

Where is the sign up list for the Class action suit for this problem??
I am really MAD NOW!!!!
post #594 of 846
Ive been following this thread for a while as i had determined my dmd board had failed on my HlR61W68. 3 years ago my light tunnel was replaced under my visa extended warranty. They replaced the entire LE and left me with the old one. Thanks to all the info here i swapped out the the boards and panels and now my tv is back to life. Thanks again to all contributers!
post #595 of 846
Help! My HLS5687WX/XAA Version PF03 is NOT covered for the free repair according to Samsung. WTF??? So I asked the rep to give me the part number...waiting a week for someone to call me back with that information. Ummm...dots are beginning to appear while I'm watching tv. Very distracting as I find myself counting dots instead of paying attention to whatever is on!

Can someone give me the correct part number so I can replace it myself? The one I think I need is 4719-001969. Is this right before I spend $245?

Thanks!!!
post #596 of 846
My most recent update is that my Tv repair will cost $438 and the problem isnt the chip its something else Says the Samsung rep that I spoke with. They are trying to get approval for my repair since its not on the list and is out of warranty.
This is really starting to get me mad and I have already told friends not to buy Samsung products anymore...even if they repair it for free.
post #597 of 846
Quote:
Originally Posted by WJ007 View Post

My most recent update is that my Tv repair will cost $438 and the problem isnt the chip its something else Says the Samsung rep that I spoke with. They are trying to get approval for my repair since its not on the list and is out of warranty.
This is really starting to get me mad and I have already told friends not to buy Samsung products anymore...even if they repair it for free.

Since it appears we are the only ones with this model tv, please keep posting updates. Specifically, what part is replaced (including part #) so I can order the part and fix myself.

Thanks!!
post #598 of 846
Quote:
Originally Posted by d2thep67 View Post

Since it appears we are the only ones with this model tv, please keep posting updates. Specifically, what part is replaced (including part #) so I can order the part and fix myself.

Thanks!!

I will thats not a problem...the repair place said its $238 for the part and then another $200 for the labor to install it. Trust me I saw the first repair guy pull the tv apart , tried to fix it and put it back together in 10 mins, so $200 for labor is crazy!!!
post #599 of 846
Mine was covered. I called Tuesday and the repair shop picked mine up on wed and returned it on thrusday. (8/12)

I'm super happy. My TV went from 1 dot to 15+ in a matter of 3 weeks. The women asked how many dots and if it prevented me from watching TV. That was it.

Mine is the HLT-5075SX V-P001

So glad I found this site other wise I may have never known.
post #600 of 846
Last Thursday night (8-12-10), I was watching my HLT5075S and noticed two white dots in the upper left corner, also noticed a dark dot. Used Google to search the internet and found lots of info, even videos on YouTube.

I called Samsung (1-800-726-7864), and complained about the white dots, and mentioned I have read all about the white dot issue on the internet, and even though my set is out of warranty, I need it repaired for FREE, and the guy on the other end of the phone, gave me a service order number and said he would have a service tech call me to setup an appointment to replace the chip, no big argument.

A local service company called me the very next day, said they ordered the part and would come out on Tuesday (8-17-10) and replace the chip causing the white dots. He said it would take 30-35 minutes.

Monday evening I searched Google for more info, and found this GREAT site, WOW, this is assume information. Sorry so many had to pay for their repairs in the past, but if not for them and this site, I don't think Samsung would be taking care of me today.

I do admit, the service guy has not been here yet, now I have over 10 white dots and two dark dots, and another one just tonight that is blinking. I will see how the repair goes on Tuesday (8-17-10), and report back on how it goes.

Talking with the actual service guy, he has only been doing these repairs about a year, so I don't know how good he is and if the TV will be fuzzy when he gets done. I will quiz him before he starts work to make sure he knows hoe to adjust the alignment if necessary. I down-loaded the PDF procedure I found on this site.

Wish me luck.
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