Looks like Samsung will help with only certain models even though the problem is the DMD chip when the white dot problem occurs.
You are now chatting with 'Bobby'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is AVAFYXQF50JNE.
Bobby: Hi, thanks for reaching out to Samsung Technical Support. How can I help you today?
You: Hi Boibby, I own a dlp tv model # hl67a750a1f that has a problem with white dots in all display modes. I am out of warranty but understand that there is a one time out of warranty fix being applied to owners of these sets
Bobby: Sorry to hear that. Let me see what I can do.
Bobby: Would you mind holding on for a few minutes while I check the required information regarding the issue?
You: su re thing
Bobby: Thank you for waiting. May I know how long did did you experience this issue?
You: it started a year ago with a couple of dots now the screen is full of hundreds of dots
Bobby: I see. Is this the first time that you contact us regarding the issue/
You: I made an attempt a few months ago
You: It was by phone with no results. This is the first time by live chat
Bobby: I see. May I know what happened?
You: I just went around and around with no satisfying result
You: With no results I turned to the internet and forums and realized that this is a major problem with Samsung DLP's
You: Several members on the forums have gotten their problem addressed and fixed by talking with an agent on Samsung live chat
Bobby: Sorry to hear that. Okay. May I know if this issue happened on all sources?
Bobby: May I know what types of cable or connections are you using and what devices are currently connected to the TV?
You: I have a DVD and COX cable box. All cables are HDMI cables of the highest cost
Bobby: Thanks for that information.
Bobby: I have checked my resources here and after thorough research, it was determined that only specific models exhibited a slightly higher-than-normal failure rate. Although your TV has similar symptoms, research indicates that this is due to normal wear and tear.
You: I would not think that normal wear and tear would happen on a 3 yr old $3000 DLP TV
Bobby: I understand. Our engineers have determined which models have the particular parts that tend to fail at a slightly higher-than-normal rate. These are the only ones that are being covered outside of the warranty term.
You: The DMD chip seems to be the culprit. Am I right?
Bobby: The part that has appears to have failed in your unit is not the same exact part that has been determined to fail at a higher-than-normal rate, even though the visible symptom is similar. The symptom can help indicate which part needs to be replaced, but it doesn’t mean that the particular part was defective from manufacturing. Any parts can fail after time.
Bobby: Please tell me if there is anything else that I can help you with.
You: Can you give me the part number for the DMD chip.
You: S/N AKWG3CKQ701265A
You: Model Number HL67A750A1F
Bobby: Sorry for the inconvenience but we here on Live Chat don't have information regarding the part number of the DMD chip. I can't promise you anything but you can try to call J & J International, Inc. our authorized dealer of parts and accessories and check if they have information regarding that. You can reach them at: 800-627-4368 ( Mon - Fri 9:00 AM ~ 8:30 PM EST ).
Bobby: Please let me check for a minute on there website.
Bobby: Thank you for waiting. Here is the link to there website where you can see and purchase the chip. Just click the link below: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-4719-001997.aspx?model=HL67A750A1F
Bobby: You can also call the number if you have queries on the part or accessory that you want to purchase.