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Official LaserVue Owners thread - Page 85

post #2521 of 2625
All this price talk...... anyone wanna buy a two year old A94 in SW Florida? I have it on Craigs List for $800 and no bites. $500? My wife says to get it off her dining room table..... biggrin.gif
post #2522 of 2625
Quote:
Originally Posted by hagels316 View Post

All I know is that when I called Mits and talked to them about this, they assured me that parts would be available for the later models for several years. Also, if you buy the extra warranty from Walts, it includes a full replacement of the TV with a new one at the price you paid for the first one if it cannot be fixed. This could happen either due to a "parts shortage" or inability to be fixed. So either way you are covered.
This is true of most extended warranties (including the six-year extended warranties that my firm sells), and is not unique to Walt's.

Quote:
Originally Posted by bmack500 View Post

I see no factory sealed units around that price... if you know of a source, please let me know!
I'm putting my last few factory-sealed units on Amazon next week.
post #2523 of 2625
I have experience with the A94 and A96. Are you sure there was a change in the screen because I never saw a difference at all. I know there was a change from the A91 to the A94.

The A96 has some minor firmware changes (e.g. the channel guide is gone (but that was clunky at best on my Comcast QAM, and locked up the TV at worst)).

BUT, the A96 seems to have better SD upscaling (I can't prove it, just a subjective thing), and may be built a bit better. It is 20lbs. heavier and surprisingly the packaging is a few inches wider. It was difficult for the delivery guys to get into the elevator, they had to push harder (ugh) (the A94 fit easily.)

As far as price, I dunno know. We paid <$3000 at Best Buy with a price match for the A94 but had difficulty getting one delivered intact.

Suggestions: Since the laser engine seems to need changing nearly as often as the light bulbs (at least in the A90 and A91s (not enough info on the A94 and A96 yet) for a much heftier price than a bulb. You might want to consider a standard rear-projection, which can be bought in bigger sizes and are probably more reliable, or look else where for a TV.

If you want to gamble these do provide a fantastic picture, but do not buy without a good extended warranty.
post #2524 of 2625
I believe one of the major differences between the A91 and A94/A96 is the clear contrast screen. This was also part of the 92 inch bulb based models and the WD82840 as well. There is no change in screen between A94 and A96 Also, the A94 does not require the Mits 3D adapter (The A91 does I believe). The A94/A96 will handle all 3D input formats natively.

I would have to agree with DoctorM here. That if you are going to buy an A94 or A96, definitely need to purchase an extended warranty. I was able to get a 5 year warranty for a total of 6 years with the manufacture. I wouldn't even consider buying a used one or refurb either.
Edited by hagels316 - 4/9/13 at 10:43am
post #2525 of 2625
My picture got suddenly darker, and periodically shifts greenish momentarily several times per minute. My research indicated this is the classic failure mode for the light generator (laser assembly). The part for the A91 is not officially listed as available anymore, but a polite email to Mits resulted in a phone call the next day. They located a light generator assembly and are giving it to me free ($2000 retail). My service shop just got it in. I still have to pay them $200+, but at least my TV should be good as new. I neglected to get the extended warranty.

The internal heat exchanger near the exhaust fan was completely clogged with dust, even though I kept the vent holes clean. I am certain this contributed to the failure. While the tech installs my part, I'll be installing air filter material to the chasis cover, that's for sure!

Did you folks know Mits has a standard buyback offer of $1000 for A91's?
post #2526 of 2625
I'm going to be receiving an open box (like new) A96 soon, and I'm wondering if anybody has a good idea of things to look for (besides the obvious) before I sign the delivery receipt.

I'm anticipating problems simply because it'll be easier than assuming the tv will be perfect. So before I have UMR calibrate it, I'd like to be certain there are no problems which must be fixed under warranty.

And I'll definitely be getting an extended warranty...
post #2527 of 2625
Oh, I also forgot one thing... can anybody point me to the thread that explains how to install filtration material in the vents? Don't want bugs / dust in there...

I'd look it up myself, but bandwidth out here (Afghanistan) is horrible and it'll take an eternity... Thanks in advance!
post #2528 of 2625
Quote:
Originally Posted by EHSTEINERT View Post

My picture got suddenly darker, and periodically shifts greenish momentarily several times per minute. My research indicated this is the classic failure mode for the light generator (laser assembly). The part for the A91 is not officially listed as available anymore, but a polite email to Mits resulted in a phone call the next day. They located a light generator assembly and are giving it to me free ($2000 retail). My service shop just got it in. I still have to pay them $200+, but at least my TV should be good as new. I neglected to get the extended warranty.

The internal heat exchanger near the exhaust fan was completely clogged with dust, even though I kept the vent holes clean. I am certain this contributed to the failure. While the tech installs my part, I'll be installing air filter material to the chasis cover, that's for sure!

Did you folks know Mits has a standard buyback offer of $1000 for A91's?

Thanks EHSTEINERT, I did not know Mits was offering $1000 for the A91. I may have to look into that.
post #2529 of 2625
I see Geekman is still posting here and was one of the main shills for the LaserVue. He was high on these sets and I warned potential buyers to think twice, even thrice before buying one. I did that till I got bored with the Good Samaritan bit.

I posted years ago that the Laser sets were a high cost, high risk proposition and that certainly proved to be the case. A lamp set was cheaper produced a near identical picture with the factory controls. Was easy to repair, could be calibrated without a $10k meter... On top of all that none of the Mits sets can really be properly calibrated without an external box like the RadIiance or other device that supports 3D LUTs. Mits CMS is totally wacky and non-linear. If you calibrate at one luminance/saturation level, it is wrong everywhere else. So a 73" Lamp set with a Radiance Mini 3D Video Processor properly calibrated puts the LaserVue to shame picutre quality wise. Consider that some people bought 82840s for less that 2K... The LaserVues were a nice idea but badly implemented, badly packaged for shipping. Gosh only knows how many were killed in shipping alone. The fact that the laser engines are spooky fagile makes any further investment scary. They almost need to give them away, with extended warranties attached to make them worth bothering with.
post #2530 of 2625
So gtgray, what do you think of the new Samsung F8000 series? I'm waiting for the 75 inch model to come out. I probably will replace my A91 with that.
post #2531 of 2625
Where were you a year ago, gtgray? wink.gif

Fortunately we did pay less than $2k, so it does trump a lamp in that regard... unless it's toast after 6 years.

Btw, I can tell you at least 4 units bit the dust in shipping to get a good one. Are the lamp based TVs packaged that much better?
post #2532 of 2625
Quote:
Originally Posted by DoctorM View Post

Where were you a year ago, gtgray? wink.gif



Btw, I can tell you at least 4 units bit the dust in shipping to get a good one. Are the lamp based TVs packaged that much better?

Probably by an order of magnitude....
post #2533 of 2625
Quote:
Originally Posted by gtgray View Post

I see Geekman is still posting here and was one of the main shills for the LaserVue. He was high on these sets and I warned potential buyers to think twice, even thrice before buying one. I did that till I got bored with the Good Samaritan bit.

I posted years ago that the Laser sets were a high cost, high risk proposition and that certainly proved to be the case. A lamp set was cheaper produced a near identical picture with the factory controls. Was easy to repair, could be calibrated without a $10k meter... On top of all that none of the Mits sets can really be properly calibrated without an external box like the RadIiance or other device that supports 3D LUTs. Mits CMS is totally wacky and non-linear. If you calibrate at one luminance/saturation level, it is wrong everywhere else. So a 73" Lamp set with a Radiance Mini 3D Video Processor properly calibrated puts the LaserVue to shame picutre quality wise. Consider that some people bought 82840s for less that 2K... The LaserVues were a nice idea but badly implemented, badly packaged for shipping. Gosh only knows how many were killed in shipping alone. The fact that the laser engines are spooky fagile makes any further investment scary. They almost need to give them away, with extended warranties attached to make them worth bothering with.
In response to your gratuitous personal attack, I would like to know who appointed you arbiter of what is affordable or not, or a good value for any given buyer? "De gustibus non est disputandum" (In matters of taste, there can be no disputes), as the saying goes. What is relevant to me is that only one person out of the dozens of people who have ever purchased a LaserVue from me -- both forum members and those who are not -- has ever asked to return it. And he turned out to be a 17-year-old kid using his father's credit card under false pretenses. When I got curious and later took a look at some of his previous posts, I discovered that in the span of just a few months he had bought and returned six different models of high-end television, from various manufacturers (their flagship offerings, in fact). Which proves what any retailer will tell you: some people you simply cannot satisfy, no matter what you do. I would also note that, with the exception of a brief operational hiccup that one customer experience just recently (cured by resetting the TV), none of my LaserVue buyers has ever reported any of the issues that the same handful of people here on the forum keep reporting with replacement set after replacement set. To my knowledge, my customers have had no warranty claims, no serious problems of any type, really; just a great, vibrant picture that still compares very favorably with the most "elite" $7,500 LED on the market today. Considering the literally thousands of LaserVues that Mitsubishi has sold over the past five years, the few negative comments here would seem to represent a very small percentage of owners overall.
post #2534 of 2625
Quote:
Originally Posted by bmack500 View Post

I'm going to be receiving an open box (like new) A96 soon, and I'm wondering if anybody has a good idea of things to look for (besides the obvious) before I sign the delivery receipt....
If there is any visible damage to the box, you would be smart to not accept delivery. Even if the box is in good shape, insist that the delivery person stay while you fully remove the set from its carton, carefully inspect it and then power it up while connected to a source device. A Blu-ray Disc player works well for this purpose, since most people don't have a cable outlet near their front door (assuming you'll be receiving a threshold delivery). If there is concealed damage they might not honor your claim later, so insist on checking out the set thoroughly before you sign for it. If you do this, you should be covered.
Quote:
Originally Posted by bmack500 View Post

Oh, I also forgot one thing... can anybody point me to the thread that explains how to install filtration material in the vents? Don't want bugs / dust in there...

I'd look it up myself, but bandwidth out here (Afghanistan) is horrible and it'll take an eternity... Thanks in advance!
Just use a hand vac on the air vents every month or so and make sure you have at least 4" of clearance on all sides of the TV. Also, thank you for your service to our country!
post #2535 of 2625
Quote:
Originally Posted by gtgray View Post

Probably by an order of magnitude....

Yes in fact they are or were rather.
post #2536 of 2625
In response about damaged Laservue sets. I should report that I just bought a new A94. It came strapped on a pallet and was in pristine condition when it arrived (and traveled from west coast to east coast to get here). After reading all of the horror stories here about damaged sets, I was nervous when opening up the box. I was actually surprised to find the TV was in perfect condition. I guess I am one of the few on here that has actually reported receiving a good undamaged set on the first delivery attempt. As far as the packaging goes, it was good, but sure it could have been better. I really think these TVs need to be strapped to a wooden pallet to ensure good delivery (as well as going with a decent freight company). For anyone that plans to purchase one of these, I would make sure the TV will be shipped on a pallet to you.

The TV itself seems to be in very good working condition so far. There are a few slight geometry issues that can probably be adjusted via the service menu, although I will probably call Mits and have someone come out to do that. I am satisfied with the purchase and glad I have the extended warranty as well. I was almost tempted to just get one of the big Sharp LCDs, but if you care about picture quality, the Laservue is the way to go.
post #2537 of 2625
Quote:
Originally Posted by hagels316 View Post

In response about damaged Laservue sets. I should report that I just bought a new A94. It came strapped on a pallet and was in pristine condition when it arrived (and traveled from west coast to east coast to get here). After reading all of the horror stories here about damaged sets, I was nervous when opening up the box. I was actually surprised to find the TV was in perfect condition. I guess I am one of the few on here that has actually reported receiving a good undamaged set on the first delivery attempt. As far as the packaging goes, it was good, but sure it could have been better. I really think these TVs need to be strapped to a wooden pallet to ensure good delivery (as well as going with a decent freight company). For anyone that plans to purchase one of these, I would make sure the TV will be shipped on a pallet to you.

The TV itself seems to be in very good working condition so far. There are a few slight geometry issues that can probably be adjusted via the service menu, although I will probably call Mits and have someone come out to do that. I am satisfied with the purchase and glad I have the extended warranty as well. I was almost tempted to just get one of the big Sharp LCDs, but if you care about picture quality, the Laservue is the way to go.
I believe yours is actually the more common experience (minus the pallet, which adds to the weight as well as the dimensional shipping cost and thus is rarely used for a consumer shipment). If you consider that more than 10,000 LaserVues were sold over a five-year period, then even the 5% failure rate that is typical of consumer electronics would mean at least 500 bad sets. If even 5%-10% of that number of owners (25-50) were active and vocal on an online forum such as this one, then it could very well give the wrong impression about a set's reliability. With all due respect to thread participants, the vast majority of LaserVue owners quietly enjoy their purchase, they don't nitpick about it for months on end.
post #2538 of 2625
+1
post #2539 of 2625
Hi all,

I know this may be listed somewhere in the Laservue threads but I just cannot find it.
I want to get into the service menus and need the code(s) to do so.
I see the code to get into how long the Tv's been up (3564) , but don't see anything else, nor how to get into the other areas of the service menu.

I've got a slight geometry issue and I read on the this thread that there are some adjustments in the service menu, but they did not list how to get into it.

Thanks.
post #2540 of 2625
Hi Charger,

From the Service Manual

Activating the Service Menu
1. Press the MENU button on a remote control. (The “MENU” display will appear.)
2. Press the buttons <2-4-5-7>. (The Service Menu On Screen Display will appear.)
If no display appears, press and repeat steps 1 and 2.

Hope this helps. Good luck with your Laservue
post #2541 of 2625
Sir Mark,

Thanks,

I ran into the the 2457 code on the the reguiar DLP forum, while I was waiting for a response here.
It brought up 1. Hzon Pos ( I believe, since I'm at work and don't remember 100% off the top of my head.).
I'm able to make changes to that one only.
How do you switch to 'other' menu options within the Service menu?

Since you reference the service manual, is there a download for that somewhere?
I've got the -94.
post #2542 of 2625
Hi Charger,

Buzzard sent it to me. I have the 91. If you PM me your email address I will send you a copy, if you want.

Take care.

Manual Geometry Alignment
1. Activate the Service Mode
<2-4-5-7>. From the Service Menu, press the <0> button. The Data Transfer
& Geometry Menu will appear.
2. Use the buttons to select “MANUAL GEOMETRY ALIGNMENT” and press .
3. The Manual Keystone Geometry Alignment Pattern will appear. See below.
Note: To remove all geometry correction, while the Geometry Alignment Pattern is displayed, press <1> then
. This will null all correction data. Re-enter the Manual Geometry Alignment mode by repeating
step 2.
Note: To restore the original factory correction data, select “RESTORE GEOMETRY DATA FROM BACKUP” and
press .

Phase 1 - 16 Point Geometry Alignment
1. 16 Adjustment Points are indicated by white dots around the edge of the raster. The adjustment position is
indicated by a + cursor.
2. Starting from the upper left corner, use the buttons to align the + at each point in a straight line,
flush with the bezel as a reference. See example above.
Note: Only the cursor will move. The Geometry Pattern will not change.
3. After adjusting each point, use the button to shift the cursor to the next point clockwise and repeat until
all 16 points have been adjusted.
4. After all 16 points are adjusted and the cursor is returned to the original starting point, press .
Correction will be automatically calculated and saved and the Manual Geometry Alignment will be terminated.
5. Press to re-activate the Manual Geometry Alignment. The geometry pattern will appear with the
corrections applied.

Phase 2 - Geometry Touch-up Alignment
1. If additional correction is necessary after performing the Manual Geometry Alignment, re-enter the Manual
Geometry Alignment mode.
2. Use the or button to shift the cursor to the point needing correction.
3. Use the buttons to indicate the direction and amount of correction necessary at the particular
point. Note: Only the cursor will move. The Geometry Pattern will not change.
4. Press the button to apply the correction. The Geometry Pattern will now show the correction.
5. Repeat steps 2, 3 and 4 as needed.
6. Press to save your changes. The Manual Geometry Alignment will be terminated.
7. Press to exit the alignment mode. Or, to proceed to Phase 3, re-enter the Geometry Alignment
mode
post #2543 of 2625
Anyone had a pixel go out on their laservue? Looks like I have one pixel out right in the center of the screen. Fixable? Will reseting the TV possibly do it? Guessing this is an "I am screwed scenario" as the TV is 3 years old and the problem is not fixable. While this sucks it kind of sucks worse that I really do not see any great options out there in terms of a 75" set that puts out the colors of this set. I would at least hope the new Samsung 75's and Sharp 80's have as good as picture quality but just have fallen in love with those great colors especially the reds and greens. Any thoughts appreciated.
post #2544 of 2625
Mitsubishi should replace the DMD chip. You will have to pay the two or three hundred dollars labor to put it in.
post #2545 of 2625
Quote:
Originally Posted by Pixiu View Post

Anyone had a pixel go out on their laservue? Looks like I have one pixel out right in the center of the screen. Fixable? Will reseting the TV possibly do it? Guessing this is an "I am screwed scenario" as the TV is 3 years old and the problem is not fixable. While this sucks it kind of sucks worse that I really do not see any great options out there in terms of a 75" set that puts out the colors of this set. I would at least hope the new Samsung 75's and Sharp 80's have as good as picture quality but just have fallen in love with those great colors especially the reds and greens. Any thoughts appreciated.

Quote:
Originally Posted by Augerhandle View Post

Mitsubishi should replace the DMD chip. You will have to pay the two or three hundred dollars labor to put it in.
Or perhaps you have a speck of dust trapped inside your light engine or between the inner and outer screens. This is not common, but it does happen, especially since you live in a highly dust-prone area like Arizona. Mitsubishi recommends letting only factory-trained personnel perform the cleaning, as there are no user-serviceable parts inside a LaserVue. They can refer you to someone in your area who is qualified to do this work. Even if your set had been still under warranty, Mitsubishi is not obligated to replace the DMD chip (assuming that's the cause of your picture aberration) if there is only one bad pixel. Per the warranty:

"This LASERVUE Television uses a single DLP chip to create the screen image. This technology creates the image using small dots, or picture elements (pixels). Your LASERVUE TV is manufactured to a high level of performance and quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technology, sometimes a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MDEA warrants only that the percentage of properly functioning pixels will be not less than 99.99% of all pixels."

Having said that, I have gotten Mitsubishi to replace a set with only one bad pixel (yes, the entire set, not just the DMD chip). It certainly doesn't hurt to ask. This is where your seller would normally go to bat for you, assuming you purchased from a CEDIA-type dealer (as opposed to an e-tailer or chain store). Let us know how you make out.
post #2546 of 2625
Quote:
Originally Posted by RU Geekman View Post


Or perhaps you have a speck of dust trapped inside your light engine or between the inner and outer screens. This is not common, but it does happen, especially since you live in a highly dust-prone area like Arizona. Mitsubishi recommends letting only factory-trained personnel perform the cleaning, as there are no user-serviceable parts inside a LaserVue. They can refer you to someone in your area who is qualified to do this work. Even if your set had been still under warranty, Mitsubishi is not obligated to replace the DMD chip (assuming that's the cause of your picture aberration) if there is only one bad pixel. Per the warranty:

"This LASERVUE Television uses a single DLP chip to create the screen image. This technology creates the image using small dots, or picture elements (pixels). Your LASERVUE TV is manufactured to a high level of performance and quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technology, sometimes a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MDEA warrants only that the percentage of properly functioning pixels will be not less than 99.99% of all pixels."

Having said that, I have gotten Mitsubishi to replace a set with only one bad pixel (yes, the entire set, not just the DMD chip). It certainly doesn't hurt to ask. This is where your seller would normally go to bat for you, assuming you purchased from a CEDIA-type dealer (as opposed to an e-tailer or chain store). Let us know how you make out.

Does that mean you need to have 208 bad pixels before they'll replace the chip? That can't be right.
1920x1080= 2,073,600 pixels
2,073,600 x .0001 = 207.36
post #2547 of 2625
Your math is correct. Check your warranty -- it is what it is. The Mitsubishi LaserVue Television Limited Warranty terms are on pages 88-89 of the L75-A91 owner's guide and on pages 38-39 of the L75-A94 guide. For the L75-A96, they appear on pages 47-48. As I stated, I have had very good luck getting Mitsubishi to go above and beyond this contractual minimum.
post #2548 of 2625
Quote:
Originally Posted by Augerhandle View Post

Mitsubishi should replace the DMD chip. You will have to pay the two or three hundred dollars labor to put it in.

Let me clarify. By "should" I meant it was likely that they would, not that they must.
post #2549 of 2625
I think a TV becomes unwatchable long before 200 pixels go.
Thankful for the BB extended warranty.
post #2550 of 2625
Mits donated a laser assembly for my A91 that went dim on me. I still have to pay labor, but the part is worth about $2200.
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