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Official LaserVue Owners thread - Page 87

post #2581 of 2625
Symptoms are the screen going black but with sound for a few seconds and then shutting off and flashing error code 56, and sometimes the picture would go green. (like watching a black and white movie only green and white). Yeah they offered to buy back a year old $7000 TV for a whopping $1500! Needless to say I'm VERY upset. Someone should hold Mitsubishi accountable!
post #2582 of 2625
Quote:
Originally Posted by twinkletoes2035 View Post

Symptoms are the screen going black but with sound for a few seconds and then shutting off and flashing error code 56, and sometimes the picture would go green. (like watching a black and white movie only green and white). Yeah they offered to buy back a year old $7000 TV for a whopping $1500! Needless to say I'm VERY upset. Someone should hold Mitsubishi accountable!
That's definitely not right - if they can't supply parts for a product that's still under warranty (or just out of warranty), they should buy it back for what you paid for it so you can replace it with something "comparable". It's a tough spot to be in because $7000 (and we're really talking a delta of $5500 if they're already offering $1500) really isn't enough money to make it worth getting a lawyer involved as you'd probably break even at best and be out even more money at worst. Depending on how you paid for it, your credit card might give you another year of warranty coverage, which might give you something to work with in getting a refund. And depending on where you live, your state's attorney general's office might provide some assistance (I know in Masachusetts, they'll sometimes get involved in this sort of thing) or there might be a local TV station with a consumer watchdog group (I know at least one of the Boston channels does this). Hopefully some of this is helpful.
post #2583 of 2625
That's the first A96 going bad that's been mentioned here... and apparently the same no-longer-available light engine as the older models.

I feel for you, twink. Enjoying my A96 until the day that Best Buy has to replace it. I don't believe for a second it'll last 5 years.

You may want to ask a bit more aggressively though I'm getting the vibe that Mits is claiming parts aren't available, but if you fight it hard enough they miraculously find them.
post #2584 of 2625
The TV has an extended warranty on it and am waiting for answers from them as to what they are going to do. Mits said they would only offer $1500 even when I threatened them with a lawsuit. Guess its a good thing they are out of the TV business because I would never deal with them or their products again. Still don't understand how they can legally get away with not having the parts when required to do so by law. Oh well
post #2585 of 2625
What law? What is the California or Federal Statute concerning electronics parts inventory amounts?
Edited by Augerhandle - 10/29/13 at 4:12am
post #2586 of 2625
I'm not a lawyer and don't play one on the internet, but the Magnuson–Moss Warranty Act (which is a Federal Statute regarding warranties on consumer products) may apply here:
Quote:
if the product, or a component part, contains a defect or malfunction, must permit the consumer to elect either a refund or replacement without charge, after a reasonable number of repair attempts.

I wouldn't consider wikipedia as the definitive source of information, so further research is in order. But the above implies that a full refund is in order here given that the manufacturer is unable to repair the product regardless of how many "attempts" they make. Some states also have stronger consumer protection laws than others, so that's another area to check. If you can call Mitsubishi back and quote some statutes and case law, there's a chance they may change their tune.
post #2587 of 2625
Thanks for the info. I'm going to be doing a LOT of checking into this mess. Its no wonder people are getting grumpier and more frustrated with life when there are so many able to rip you off and get away with it. This time I'm going down fighting. Thanks. Oh...I liked the.proverb
post #2588 of 2625
What was your date of purchase and where did you buy your set?
post #2589 of 2625
RU Geekman will be your best choice for help!!!!
post #2590 of 2625
Quote:
Originally Posted by twinkletoes2035 View Post

Thanks for the info. I'm going to be doing a LOT of checking into this mess. Its no wonder people are getting grumpier and more frustrated with life when there are so many able to rip you off and get away with it. This time I'm going down fighting. Thanks. Oh...I liked the.proverb

I have to ask, how close are they to what you paid? My buyback offer as a percentage of what I paid could be considered fair. If you paid 4k, or 3k, then I would not consider 1.5k fair. If you paid 2k, then 1.5k looks much more reasonable considering you had the set for a year.

Don't get me wrong, my opinion is that not having part available is total BS. In my industry, we have to provide parts for 10 years AFTER end of life is announced.
post #2591 of 2625
I paid $2600 for TV secondhand but the warranty was transferred with it. Waiting on settlement department to get back to me on what will be offered. Mitsu offered $1500 but I don't know if warrenry company has to add to that or how this will work. I really wanted the TV and hoped it could be fixed. We were told they had to carry the.parts for 10 yrs but guess not. Feel for all those behind me and I'm sure there will be plenty who's TVs die and there will be nothing they can do. Yes it is b.s. thanks for all the info and support. Really appreciate it.
post #2592 of 2625
Quote:
Originally Posted by tcso1504 View Post

If you are going to purchase an extended warranty, Ru Geekman is the way to go. Ive been dealing with him for a few weeks now and so far his knowledge and eagerness to help has been 2nd to none. He will definitely go to bat for you and doesn't care to make waves to take care of his customers. I just ordered a UN75F7100 from him and waiting for it to arrive but as it stands now ALL my electronic purchases will be through him...

After nearly 1 month since asking the question and no actual responses, I just find it strange with all the LV failures and the fact that RU Geekman sold probably more LVs than any other person in the USA and offered an extended warranty when Mitsubishi would not, it is beyond common sense that some of the those LVs have died and the Extended Warranty had to come into play (unless you are into conspiracies and believe Mitsubishi is hold parts for certain high volume dealers). I for one do not believe in conspiracies, but think those years ago in this thread that pointed out Mitisubishi refusing to do extended warranties and were ridiculed off the thread are owed an apology.

It is a legitimate question as to how those customers were handled and what they got from the Extended Warranty Programs. In fact, I would think you would also want to know.
post #2593 of 2625
My warranty company is Consumer Priority Services and I'll let you know how I come out with them. I too would like to know how others have come out with their warranty companies and how many have had to use them so far. Seems like the problem I have with my tv is a chronic problem with them all
post #2594 of 2625
Quote:
Originally Posted by twinkletoes2035 View Post

I paid $2600 for TV secondhand but the warranty was transferred with it. Waiting on settlement department to get back to me on what will be offered. Mitsu offered $1500 but I don't know if warrenry company has to add to that or how this will work. I really wanted the TV and hoped it could be fixed. We were told they had to carry the.parts for 10 yrs but guess not. Feel for all those behind me and I'm sure there will be plenty who's TVs die and there will be nothing they can do. Yes it is b.s. thanks for all the info and support. Really appreciate it.
Quote:
Originally Posted by twinkletoes2035 View Post

My warranty company is Consumer Priority Services and I'll let you know how I come out with them. I too would like to know how others have come out with their warranty companies and how many have had to use them so far. Seems like the problem I have with my tv is a chronic problem with them all

How long after you bought your set did it fail – or did it not work right when you got it? Do not assume that CPS is familiar with Mitsubishi's buy-back policy (unless you told them). This is a niche product and they might not have processed many LaserVue claims since Mitsubishi began enforcing this policy. They certainly have not from me (more about that in the post below). If you haven't yet passed along this information, I would keep it to yourself until you find out what they are willing to pay to settle your claim. Obviously, your best bet is for them to base their calculations on the set's MSRP of $5,999.99 (a depreciated value of just 44% of this figure would make you whole, based on your $2,600 purchase price). Honestly, I don’t see them sending you a check and then letting you keep your set. Think of the abuse such a practice would allow. For example, if the customer and service technician had colluded on the claim, they could simply collect the payment and then either fix the set themselves (assuming it’s fixable – see post #2554) or turn around and sell it for parts. (This is a hypothetical case, and is not meant to suggest that is what you are doing!) My point is, whether you take Mitsubishi’s offer or settle up with CPS, either way your set needs to be shipped to the respective company. For this reason, you can rule out payments from both firms. When you think about, it's really not their obligation to see that you make a profit on your claim. For you, this is not a $7,000 set, it is a $2,600 set. Since you bought your set used, realistically, if they offer you 100% of what you paid for it, I would declare victory and let it go at that.

Of course, were your set still under factory warranty, there would be less argument about how to proceed. For example, just last month I got Mitsubishi to issue a buy-back check to a client for his entire $6,000 purchase price. In a departure from standard practice, they even mailed the check prior to picking up his old set, simply because I promised that it would be returned. That's the value of buying from an authorized dealer, rather than from a friend or on eBay or Craigslist. Even if you pay more initially, it’s less hassle in the long run. I understand that this is not always an option, but it’s something you might want to keep in mind as you shop for a replacement set.
post #2595 of 2625
Quote:
Originally Posted by Augerhandle View Post

What law? What is the California or Federal Statute concerning electronics parts inventory amounts?

Here is the law that owners might want to cite when trying to get a better buy-back offer from Mitsubishi:

California Civil Code, Sec. 1793.03:

(a) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of not less than fifty dollars ($50) and not more than ninety-nine dollars and ninety-nine cents ($99.99), shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least three years after the date a product model or type was manufactured, regardless of whether the three-year period exceeds the warranty period for the product.

(b) Every manufacturer making an express warranty with respect to an electronic or appliance product described in subdivision (h), (i), (j), or (k) of Section 9801 of the Business and Professions Code, with a wholesale price to the retailer of one hundred dollars ($100) or more, shall make available to service and repair facilities sufficient service literature and functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured, regardless of whether the seven-year period exceeds the warranty period for the product.

Quoting Business and Professions Code, Sec. 9801(h)-(k):

(h) "Electronic set" includes, but is not limited to, any television, radio, audio or video recorder or playback equipment, video camera, video game, video monitor, computer system, photocopier, or facsimile machine normally used or sold for personal, family, household, or home office use.

(i) "Appliance" or "major home appliance" includes, but is not limited to, any refrigerator, freezer, range, microwave oven, washer, dryer, dishwasher, trash compactor, or room air-conditioner normally used or sold for personal, family, household, or home office use, or for use in private motor vehicles.

(j) "Antenna" includes, but is not limited to, a resonant device designed especially for the purpose of capturing electromagnetic energy transmitted by direct satellite or commercial radio or television broadcasting facilities. An antenna and its associated accessories are not deemed to be a part of a set and shall be considered, under this section, to be located outside or in the attic of a residence.

(k) "Rotator," when used in connection with an antenna installation or repair, includes, but is not limited to, an electromechanical device operated from a remote location to rotate an antenna on a horizontal plane. A rotator and its associated accessories are not deemed to be a part of a set and shall be considered under this section, with the exception of the directional control unit, to be located outside or in the attic of a residence.

As section (b) of this law plainly states, even when the factory warranty has expired, manufacturers must make available to service and repair facilities sufficient service manuals and functional parts to permit the repair of a product for at least seven years after its date of manufacture. Since all LaserVues were manufactured within this time frame and because Mitsubishi Electric Visual Solutions America Inc. (MEVSA) is headquartered in California, this is a powerful argument for compensation at the owner’s actual purchase price. By violating this law, they are just asking for a class-action lawsuit.
Edited by RU Geekman - 11/6/13 at 12:31pm
post #2596 of 2625
Quote:
Originally Posted by GCAVS View Post

After nearly 1 month since asking the question and no actual responses, I just find it strange with all the LV failures and the fact that RU Geekman sold probably more LVs than any other person in the USA and offered an extended warranty when Mitsubishi would not, it is beyond common sense that some of the those LVs have died and the Extended Warranty had to come into play (unless you are into conspiracies and believe Mitsubishi is hold parts for certain high volume dealers). I for one do not believe in conspiracies, but think those years ago in this thread that pointed out Mitisubishi refusing to do extended warranties and were ridiculed off the thread are owed an apology.

It is a legitimate question as to how those customers were handled and what they got from the Extended Warranty Programs. In fact, I would think you would also want to know.

Yes, I am proud to say that I sold a great number of these sets, both online and to my local customers. It was for this very reason that I held back eight brand-new, factory-sealed LaserVues, which are sitting in my warehouse right now. I stand behind what I sell, even if the manufacturer sometimes needs to be "persuaded" to do so. Just last month, I offered to sell these sets back to Mitsubishi at a fair price to help them satisfy some of their outstanding warranty claims, but they said they weren’t interested. To my knowledge, the overwhelming majority of my customers who purchased sets from my company have had few if any problems with them and remain satisfied with their purchase decision. I attribute this to the fact that I picked up my sets directly from Mitsubishi’s now-closed warehouse in Braselton, Georgia, which was less than 20 miles from my location, and handled them with kid gloves. Plus, I used shippers who, by and large, did a superb job of gently delivering these sets. When I wrote on this forum that rough handling by certain e-tailers was the likely cause of a majority of LaserVue service issues, many discounted that assertion. I was even angrily contacted by the CEO of one such firm for saying so. I stand by what I posted.

The honest answer to your question is that I am not aware of any completed LaserVue claims filed by my clients on their CPS extended warranties. A customer in Vermont initiated a claim in the spring of this year, but his problem was resolved over the phone by walking him through a master reset to his TV. Another client opened a claim just this past week, but it is too early to know the outcome. In the four years that I’ve been selling CPS warranties, those are the only two instances of which I know. Now, it is entirely possible that others have submitted claims in the past, but I was never informed of them. If any such claims were submitted, then I must assume those customers received satisfaction, or else they would have contacted me.

I am greatly disappointed to hear the responses that many in this thread – as far as I can tell, none of them my clients – have received from Mitsubishi. Please feel free to voice your concerns regarding their warranty process to the following individual. Please remember to be polite, as you catch more flies with honey than with vinegar. For obvious reasons, I don’t normally post such contact information online. However, I feel the exigencies described in this thread demand a greater level of corporate accountability on Mitsubishi’s part:

Mr. Vigil White
Manager, Consumer Relations
Mitsubishi Electric Visual Solutions America Inc.(MEVSA)
10833 Valley View Street
Cypress, CA 90630
Phone: 714- 252-7869
E-mail: VWhite@mevsa.com
post #2597 of 2625
First let me say I live in the middle of farmland USA with a disabled son whom I got the TV for in the first place since that's all he can do is watch TV and this laservue was a dream for him. I basically live from paycheck to paycheck so when I saw this TV for sale at $2600 with the warranty I couldn't pass it up and even then it was a struggle to get. Wish I could have afforded a brand new one but in June when I got the TV they were far and few between and the ones I could find had sky rocketed. to $6000 - $7000. The tv has worked for about 4 months. And no I didn't tell CPS but they already knew about Mistubishi being out of the laser units because the woman I've been dealing with was very familiar with this problem and she also knew they had been offering to by back the TVs. I would be happy for just the money I spent on it but for a year old TV that was worth that much new and a year later can't get parts for it is a travesty. So basically I'm toast with this monster???? I can't pick it up much less send it back to anyone so if they won't come and get it I won't get any money back for the warranty either????. This is turning into a nightmare.
I really do appreciate all the help you've given me even though some of it is really depressing me. I'll contact the person on this thread in the morning and see what happens. Thanks again
Edited by twinkletoes2035 - 11/4/13 at 1:37am
post #2598 of 2625
Quote:
Originally Posted by RU Geekman View Post

Quote:
Originally Posted by Augerhandle View Post

What law? What is the California or Federal Statute concerning electronics parts inventory amounts?

Here is the law that owners might want to cite when trying to get a better buy-back offer from Mitsubishi:

California Civil Code, Sec. 1793.03:...

Thanks
post #2599 of 2625
Quote:
Originally Posted by twinkletoes2035 View Post

First let me say I live in the middle of farmland USA with a disabled son whom I got the TV for in the first place since that's all he can do is watch TV and this laservue was a dream for him. I basically live from paycheck to paycheck so when I saw this TV for sale at $2600 with the warranty I couldn't pass it up and even then it was a struggle to get. Wish I could have afforded a brand new one but in June when I got the TV they were far and few between and the ones I could find had sky rocketed. to $6000 - $7000. The tv has worked for about 4 months. And no I didn't tell CPS but they already knew about Mistubishi being out of the laser units because the woman I've been dealing with was very familiar with this problem and she also knew they had been offering to by back the TVs. I would be happy for just the money I spent on it but for a year old TV that was worth that much new and a year later can't get parts for it is a travesty. So basically I'm toast with this monster???? I can't pick it up much less send it back to anyone so if they won't come and get it I won't get any money back for the warranty either????. This is turning into a nightmare.
I really do appreciate all the help you've given me even though some of it is really depressing me. I'll contact the person on this thread in the morning and see what happens. Thanks again

Please send me a private message with your full contact information, as there may be something more I can do for you.
Edited by RU Geekman - 11/7/13 at 6:31pm
post #2600 of 2625
When Mitsubishi does a buy-back they send a freight firm to package and load your set, even if you no longer have the box. You don't lift a finger.
post #2601 of 2625
I'm looking at the 92" 2011 on CL. What should I be looking out for?
post #2602 of 2625
Quote:
Originally Posted by AnthonyB View Post

I'm looking at the 92" 2011 on CL. What should I be looking out for?
You should be looking for a couple of strong men to lift it, and that their health plans include chiropractic visits. smile.gif Seriously, that set is a beast. I know because I still have two of them in my warehouse, and they are not fun to move around. The boxed weight is 255.2 lb. and measurements are 86.7" W x 62.2" H x 32.3" D, so first make sure you can get the carton down into your basement (or wherever it is going).
post #2603 of 2625
Quote:
Originally Posted by GCAVS View Post

After nearly 1 month since asking the question and no actual responses, I just find it strange with all the LV failures and the fact that RU Geekman sold probably more LVs than any other person in the USA and offered an extended warranty when Mitsubishi would not, it is beyond common sense that some of the those LVs have died and the Extended Warranty had to come into play (unless you are into conspiracies and believe Mitsubishi is hold parts for certain high volume dealers). I for one do not believe in conspiracies, but think those years ago in this thread that pointed out Mitisubishi refusing to do extended warranties and were ridiculed off the thread are owed an apology.

It is a legitimate question as to how those customers were handled and what they got from the Extended Warranty Programs. In fact, I would think you would also want to know.
I have progress to report. CPS has scheduled a technician who is familiar with this technology to visit my client on Sunday. They originally wanted him to come out on Friday, but that was not convenient given my customer's responsibilities at work (he's a factory owner), so they readjusted. That was nice of them.
post #2604 of 2625
Quote:
Originally Posted by RU Geekman View Post

You should be looking for a couple of strong men to lift it, and that their health plans include chiropractic visits. smile.gif Seriously, that set is a beast. I know because I still have two of them in my warehouse, and they are not fun to move around. The boxed weight is 255.2 lb. and measurements are 86.7" W x 62.2" H x 32.3" D, so first make sure you can get the carton down into your basement (or wherever it is going).

Do you have the spec sheet of the actual measurements (unboxed)?
post #2605 of 2625
Quote:
Originally Posted by AnthonyB View Post

Do you have the spec sheet of the actual measurements (unboxed)?
If he doesn't, you might try posting in the appropriate thread for your TV as the 92" models weren't LaserVue.
post #2606 of 2625
Quote:
Originally Posted by AnthonyB View Post

Do you have the spec sheet of the actual measurements (unboxed)?


http://www.mitsubishi-tv.com/support/documents/WD-92840
post #2607 of 2625
Quote:

Thanks!
post #2608 of 2625

YW

post #2609 of 2625
I am working through the buyback process right now on my L65-A90 as the DMD chip is failing by starting with 1 white dot gradually progressing to about 20 now in the top left quarter of the screen. Mitsu customer relations says the chip is unavailable/no longer made and as a result offered me $700. I expressed disappointment in the offer and the nice person is escalating the claim to higher management. Sad the flagship TV for 2009 and still unbeatable in my mind only lasted 3.7 years. Even with all the new tvs out there and 4k I stil love my laservue and wish it could be fixed.
post #2610 of 2625
Rob, It actually can be fixed. And its not that hard of a fix either. There are plenty of the chips available and can be purchased for around 150.00.. I can send you more information if you'd like just shoot me a PM and I can get you the service manual along with where you can purchase the chip and detailed instructions on how to do it. I can replace one in less than 30 minutes and can actually help you through it if you have any troubles.

It'll be like a brand new one again..
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