Moxi 3012 DVR Q&A and Discussion Thread - Page 6

The "Green" drives do not operate at variable speeds -- they do not change speeds on the fly. That is a myth and a misunderstanding of what Western Digital does.

The original "Green" drives were only variable in the sense that the actual RPM was set in firmware at the factory, and varied slightly from drive to drive. I don't know whether that is still the case; Western Digital may have standardized on 5400rpm.

Modern 5400rpm drives provide more than sufficient performance for a dual-tuner DVR. The 5400rpm drives of today exceed the performance of 7200rpm drives from a few years ago in most respects.

Well if they settled on an RPM they don't publish it so WD is ensuring that people remain confused.. Under the system specs for a Green drive they always just label it as intelipower. So based on a term like that I have always assumed that they do rely on some sort of variable speed otherwise they should just advertise it... Either way, the Moxi is a picky enough piece of equipment so my vote would still be to only feed it 7200rpm specific drives. Although I do tend to agree that drive performance over the years has changed making those slower RPM drives perform at very respectable rates.

-Phatty

No they have not.

Does the 3012 output component and HDMI at the same time? I have an old RCA HDTV that only has component inputs. I would like to move it to the workout room and drive it with a long component run while simultaneously driving the new TV with HDMI (and yes, I know both TVs will always have to watch the same program).

For those of you that have had the new 3012 for a while now, how do you like it?

Are there any major differences as far as usage goes in comparison to the 9012? (I know about the hard drive capacity and external drives.)

Picture quality, channel changing speed, etc.

Thanks,
Brad

My original Moxi box just fried and I mean fried. Had to unplug it to insure it didn't go up in smoke.

I had very good response from Charter. They came out the next day and replaced it with the new black face Moxi model with an HDMI hookup. Technician did an excellent job on everything but hooking up my external Western Digital 500G hard drive (WD5000H1U-00). He tried to hook it up to the USB 2.0 port on the back like the old Moxi. When this didn't work he was loss as to why it wouldn't work.

After reading this form I see I need to use the new black Moxi's eSATA port. I also read were a couple of people have disassembled their hard drives and modified them or bought eSATA docks for the internal drive they removed.

My question here is has anyone tried to us a USB 2.0 to eSATA adaptor cable. I've seen them listed on the net anywhere between $10 - $30. Wouldn't this be easier than tearing a good external hard drive apart?

If anyone has tried this adaptor cable please let me know if you have been successful and with what product.

Thanks in advance.

Moxi 9022 died and they don't have any replacements...

Had 2 new 3012s installed. On my main tv, the moxi was connected to the receiver by component and then from the Denon receiver to TV by HDMI. For the ease of installation I hooked the 3012 up with the component. It is going to be a pain to un ziptie everything if I don't need to. So, is it worth it to go from the 3012 to the receiver with HDMI or just leave it.

Thanks,

Tim

I read around here and did some searching to get some more info on the rumors that the 3012 is being rolled out for Charter customers in Wisconsin now or soon. I couldn't really find much. Can anyone confirm this yet? I tried calling customer service but the wait time was too long. Maybe i'll try again later.

thX for any info!

According to Charter they are currently testing the new MOXI in WI, but don't have a ETA on roll out yet. I asked about being a tester and they are not at that stage yet and probably won't be. They will just start rolling out when they are ready. The CSR I talked to read me the bulletin they received on this. Didn't say much other than If customers call in tell them that we are testing the new MOXI in the WI area.

Is anyone having any trouble with losing signal on the 3012 (Charter St. Louis)? My other digital boxes will be working fine and most of the channels on the Moxi give the "you are not subscribed" screen. I reset the box and the channels come back for a while and then disappear again later. Sounds like it might be a signal strength problem.

Hello all!! I'm new to this thread and tried to read all of the messages but have not noticed one talking about the compatibility of netflix and the Charter Moxi 3012. Does anyone know if we are able to see netflix movies on this device?

I don't have a 3012 (yet), but since that would directly compete with Movies on Demand I bet that it doesn't.

Yeah I would agree that chances of ever seeing this on the Cable provided moxi would be none to none because of on demand....

But the retail moxi, this should almost be a required feature that hopefully they are working on.

Update: I called charter about this, they came out the next day and replaced the Moxi. Problem solved, expect for all my stuff lost on the internal and external hard drives. Turns out, the signal was just a little too weak and the particular Moxi I had didn't like it. The new one seems to be working fine (except for the slow menus - I hope they get around to a software update that fixes that.)

This is great to hear. We are also providing direct support via pm or at umatter2charter_avs@chartercom.com.


George

Just sent an email to the above and got a call back very quickly. Charter is going to try to get me a 3012 tomorrow morning! I sure hope they can get one for me. I'm in the st. louis metro area (Illinois side) so they should be around. I know a few people that have them.

I've been trying to get one for a long time now because I hate the dch-3416 that I've been stuck with since my last moxi (older model) burnt up.

Can't wait to be back in the moxi club! I guess I'll have to whip up a slingbox bin to control this thing if slingmedia hasn't done it already.

Copied is an email I sent to Charter today after being updated to the Moxi 3012. Very nice HD menus, by the way! Also, the programming of the remote is considerably easier than with the 9012 remote...

Hi,

I was just updated with a Moxi 3012 after my Moxi 9012 failed. (Good job by the Charter tech!)

Previously, the Moxi 9012's remote was able to control my Pioneer DVD/CD Receiver XV-HTD540 for volume and mute functions (but not power) after I programmed it to a 4-digit code found in the user guide for the 9012 Moxi. The new remote that came with the Moxi 3012, only accepts 3 digits as a programming code, and the user guide only showed four 3-digit codes for Pioneer audio device (123, 137, 251, and 298) in the user guide - none of which worked. Further, I unsuccessfully did the programming by search routine by using the Ch+ button. After counting approximately 1,400 button pushes, I gave up!

I've also been wearing out my internet trying to search for a code - can you help? Also, if the old Moxi remote did not control power, will the new one do so in addition to vol and mute, provided you find a proper code?

Thanks,
Larry

I've also been unable to get the Moxi 3012 remote to control my Pioneer receiver VSX-D411. Let us know if you come across a solution. Might be time to spring for a Harmony remote. Anyone know which (cheapest) model will control the Moxi 3012?

Well charter really came through and showed up as promised with a 3012. Provisioning was pretty simple and we had to do a couple reboots. It appears to be working fine now and I like it so far. PQ is great (probably the same as my dch-3416 they replaced) and man is it nice to have the moxi system/menus/guide back.

The tech only had older moxi remotes so that didn't work. He left and came back 10 minutes later wtih a working remote.

I have already setup up my harmony 880 remote and it works perfect. Logitech already had the 3012 codes in their software I guess. GO HARMONY!

Now on to the slingbox! I really don't feel like creating my own slingbox bin to get it to work but it looks like I'm going to have to do that. I don't see the new moxi codes in the slingplayer software. My other slingbox related problem is that you cannot use multiple outputs at the same time on the new moxi (already mentioned on 1st post of this thread). I really don't understand why this can't be done. Most DVRs allow this. As long as I'm on a 480i channel, all outputs work on the new moxi. When I switch to an HD channel, s-vid and composite don't work anymore. I'm going to have to reconfigure my slingbox inputs along with my satellite inputs

Does anyone know what modes I should leave checked in the setup menu for hdtv? My tv can do 1080i, 480i, and 480p. I have all of those checked in the menu. Any drawbacks to that?

Typically you enable whatever your TV can support. That way, the Moxi will pass the signal through without up or downscaling. The only drawback I know of is that if you change from a 480i station to a 1080i station, the TV will take a brief moment to change resolutions whereas if you set the Moxi to only output 1080i, your TV won't do this.

Thanks Rampage.

Slingbox update:

I had to create a custom slingbox bin and it seems to work fine. If anyone needs it PM me..or HOUDINI31337 at GMAIL dot COM
It appears there may be two IR sensors on the front of the moxi box. One seems to be near the lights on the left side of the face and the other might be in/near the clock lcd. Can anyone confirm? I positioned my slingbox ir blaster on the left side at the led lights. It picks up the signals fine there.

Anyone else having signal break up/pixalzation problems today with Charter? I have the issue with the tv with the moxi 3012 but it also appears to be with all the tvs in the house.

Good afternoon,

Please send the following via pm so we can take a look...

Name:
Phone Number on Account:
Contact Number:
Best Time To Call:
Email:
Address:


George

Does anyone know if charter is still supporting the online scheduling ability of the moxi? I know when I had my old moxi I could go to charter.net and it would connect to my moxi to schedule recordings. Can this new one still do that? I don't see the settings on charter.net anymore.

Definitely still supported - I just set a recording. If you got a new moxi, then I think you have to go into the "settings" on charter.net (after you log in, there should be a link above the TV listings) and associate the new DVR with your account.