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Moxi 3012 DVR Q&A and Discussion Thread - Page 9

post #241 of 401
12/15/09 at 4:27am
Does anybody know if the MOXI 3012s are available in the Greenville, SC Charter market?

My third MOXI 9012 died yesterday (RIP) and the Charter TSR (from Canada, eh) did not have any info. The TSR was nice enough to request a 3012 on the work order. I have an appointment scheduled for Thursday PM for a replacement. We will see.
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post #242 of 401
12/16/09 at 7:04am
I have a similar question -- are 3012s available in Smyrna, GA?

I have a non-Moxi DVR from Charter but desperately need hard drive expansion. I've been looking at buying a retail Moxi, but if I can get the new 3012, I would prefer to keep renting from Charter while awaiting tru2way compatibility in future retail DVRs.
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post #243 of 401
12/16/09 at 7:21am
Thread Starter 
Quote:
Originally Posted by Blue View Post

I have a similar question -- are 3012s available in Smyrna, GA?

I have a non-Moxi DVR from Charter but desperately need hard drive expansion. I've been looking at buying a retail Moxi, but if I can get the new 3012, I would prefer to keep renting from Charter while awaiting tru2way compatibility in future retail DVRs.

I think the easiest way for you guys to find out is to hit a Charter office in your area, or call a CSR ...
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post #244 of 401
12/17/09 at 2:57pm
Quote:
Originally Posted by CheckJV View Post

Does anybody know if the MOXI 3012s are available in the Greenville, SC Charter market?

My third MOXI 9012 died yesterday (RIP) and the Charter TSR (from Canada, eh) did not have any info. The TSR was nice enough to request a 3012 on the work order. I have an appointment scheduled for Thursday PM for a replacement. We will see.

The TSR arrived tonight with another 9012. He said Charter is not offering the 3012s in the Greenville SC market. The only other DVR available is the Moto 3416. At least they still have Moxi's available.
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post #245 of 401
12/19/09 at 10:50pm
Does this one have media stream?
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post #246 of 401
12/19/09 at 10:54pm
Thread Starter 
Quote:
Originally Posted by jeff6666p View Post

Does this one have media stream?

Not the one from Charter, no
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post #247 of 401
12/19/09 at 11:52pm
Are there any benefits to a moxi dvr compared to the moto one?
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post #248 of 401
12/20/09 at 4:35pm
bump
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post #249 of 401
12/20/09 at 4:54pm
Quote:
Originally Posted by jeff6666p View Post

Are there any benefits to a moxi dvr compared to the moto one?

The Motorola box is 3+ years old. The current Moxi was introduced in the past year. It uses a newer, faster graphics SoC with a high-definition UI.
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post #250 of 401
12/21/09 at 3:10am
Is there the grid view guide atleast?
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post #251 of 401
12/21/09 at 5:41am
The guide remains the same as it always was on Moxi, as far as I know.
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post #252 of 401
12/21/09 at 3:45pm
Quote:
Originally Posted by jeff6666p View Post

Is there the grid view guide atleast?

No, but you can timeshift the entire channel list to anytime up through about 10-14 days.
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post #253 of 401
12/29/09 at 6:13pm
We used to have the old Moxi Mate system, but had to change out to the Motorolla 3416 series due to IR interference from our plasma TV several years ago. Long story short, we hated the grid guide with the Motorolla, and we were in the local Charter office checking out the $70-off offer. The $70-off didn't save us any money, and they asked if they could do anything else for us. I said, "yeah, got any of those new Moxi's that work with plasma TV's?" They did, and I said I'll be back in a few minutes. Well, a few minutes turned into a few days after Christmas because there were some shows we recorded that we wanted to watch.

I finally got around to getting them replaced today. After getting them setup, configured, etc for our TV's; I am about ready to throw them out the window. These things are f-ing slow. It takes several seconds to respond to the remote. I thought maybe it was still interference from our plasma TV, but the one on our LCD TV does the same thing. It's only been 4-5 hours, so maybe they're doing something in the background. I'm giving it a few days, before we take them back and ask for a pair of Moto 3416's.

Any help would be appreciated.

Thanks!
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post #254 of 401
12/29/09 at 6:28pm
Thread Starter 
Quote:
Originally Posted by dba0077 View Post

We used to have the old Moxi Mate system, but had to change out to the Motorolla 3416 series due to IR interference from our plasma TV several years ago. Long story short, we hated the grid guide with the Motorolla, and we were in the local Charter office checking out the $70-off offer. The $70-off didn't save us any money, and they asked if they could do anything else for us. I said, "yeah, got any of those new Moxi's that work with plasma TV's?" They did, and I said I'll be back in a few minutes. Well, a few minutes turned into a few days after Christmas because there were some shows we recorded that we wanted to watch.

I finally got around to getting them replaced today. After getting them setup, configured, etc for our TV's; I am about ready to throw them out the window. These things are f-ing slow. It takes several seconds to respond to the remote. I thought maybe it was still interference from our plasma TV, but the one on our LCD TV does the same thing. It's only been 4-5 hours, so maybe they're doing something in the background. I'm giving it a few days, before we take them back and ask for a pair of Moto 3416's.

Any help would be appreciated.

Thanks!

If you read the thread, you'd no its no secret the Moxi's interface is slower, always have been. Some ppl think these new 3012's are even slower than the 90xx models. Also, scroll back to read about the tissue paper trick -- while I've not tried it, maybe that's the issue.

FWIW, I've had Moxi's of various flavors from Charter for 4 years now, so maybe I'm used to the speed, but its never been "several seconds" of delay. I have a Moto HD box on my secondary tv (non DVR) and I absolutely hate the grid/guide and would live with my Moxi any day over that crap on my main TV / DVR.

Also, I use a Harmony 700 remote with my Moxi and I think its faster than the Moxi remote, which I never use .... in fact I don't know where I even stored it

Good luck!
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post #255 of 401
12/30/09 at 7:40am
Quote:
Originally Posted by black_macleod View Post

If you read the thread, you'd no its no secret the Moxi's interface is slower, always have been. Some ppl think these new 3012's are even slower than the 90xx models. Also, scroll back to read about the tissue paper trick -- while I've not tried it, maybe that's the issue.

FWIW, I've had Moxi's of various flavors from Charter for 4 years now, so maybe I'm used to the speed, but its never been "several seconds" of delay. I have a Moto HD box on my secondary tv (non DVR) and I absolutely hate the grid/guide and would live with my Moxi any day over that crap on my main TV / DVR.

Also, I use a Harmony 700 remote with my Moxi and I think its faster than the Moxi remote, which I never use .... in fact I don't know where I even stored it

Good luck!

I also recently received the 3012 to replace my old 9022 w/Moxi mate, and I would definitely confirm that the 3012 is significantly slower, even with the tissue paper, than the 90xx models with the 4.1 software. In someways the 3012 seems worse than my memories of the 90xx with the pre-4.1 software, especially when rewinding/fast forwarding through programming. The box just seems to hang/freeze for about .5-1 second every time it receives input. For example, the 90xx's I could control with pretty good precision when fast forwarding through commercials. After 2+ weeks with the 3012, the box just doesn't seem capable of precision control.

My unhappiness with this box is one of the main reasons I'm having U-verse installed next week.
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post #256 of 401
12/30/09 at 3:45pm
I tried my Logitech Harmony 620, it didn't help. Tried the tissue paper trick, no luck.

The only thing that seems to work sometimes, is holding the remote at about a 60 degree angle when pressing buttons. Otherwise, it's press a button, count to 3, press the next button.

I'm calling Charter tomorrow and complaining.
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post #257 of 401
12/30/09 at 5:28pm
Quote:
Originally Posted by dba0077 View Post

I tried my Logitech Harmony 620, it didn't help. Tried the tissue paper trick, no luck.

The only thing that seems to work sometimes, is holding the remote at about a 60 degree angle when pressing buttons. Otherwise, it's press a button, count to 3, press the next button.

I'm calling Charter tomorrow and complaining.

If you're unhappy with the Moxi we can swap in a Motorola unit.
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post #258 of 401
12/30/09 at 6:21pm
I was unhappy with the Motorolla 3416, but lived with it for 2 years. The grid guide is so 90's, and there is no search by keyword.

The Moxi interface is so much better when it works. I cannot believe that all of the Charter customers have the same issue with their Moxi boxes. I have two of the Moxi 3012's. Two different floors, two different types and brands of TV's. Same problem with both units. There has to be something wrong with either my setup or signal reception. We'll find out tomorrow.
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post #259 of 401
12/31/09 at 7:54am
I'm hoping that an eventual software update for the moxi 3012 units will fix the slow interface just like 4.1 did for the old moxi boxes. I bet it will come but may take forever (I remember waiting for what seemed like ages for the 4.1 software on the old moxi).
I do miss the ability to use multiple outputs at the same time like the moto did but I like the moxi better overall so I'm willing to wait for a software update.

Hey Umatter2Charter, Any word on a software update in the future? Anything being tested yet?
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post #260 of 401
12/31/09 at 8:00am
Quote:
Originally Posted by bailorg View Post

My unhappiness with this box is one of the main reasons I'm having U-verse installed next week.


Good luck with U-verse and please post back your opinion of their HD picture quality. I almost switched to u-verse myself until I read tons and tons of people complaining about their HD picture quality. After doing a lot of research on the net, it seems they compress their hd picture so much for bandwidth reasons that it looks terrible on the tv. I read countless posts by people saying that it didn't look any better than SD channels and in some cases even worse! There is no way I was going to switch to that. All I care about is HD channels and picture quality is very important to me. I'm not saying that charter has the best picture quality of all providers but it is certainly better than what I've been reading about with u-verse. I'm anxious to get your opinion if you do make the switch.
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post #261 of 401
1/1/10 at 2:04pm
Thread Starter 
Quote:
Originally Posted by Houdini View Post

I'm hoping that an eventual software update for the moxi 3012 units will fix the slow interface just like 4.1 did for the old moxi boxes. I bet it will come but may take forever (I remember waiting for what seemed like ages for the 4.1 software on the old moxi).
I do miss the ability to use multiple outputs at the same time like the moto did but I like the moxi better overall so I'm willing to wait for a software update.

Hey Umatter2Charter, Any word on a software update in the future? Anything being tested yet?

He already posted his stock answer:

"If you're unhappy with the Moxi we can swap in a Motorola unit."
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post #262 of 401
1/2/10 at 6:35pm
In my situation, things improved after they pushed an update and remotely reset my boxes. Still had issues with one of my boxes. They sent a tech out, and everything worked fine when he got here. That is until he sat where we watch TV and turned the lights out like we normally do. Get this, the remote started working slowly. It has something to do with ambient lighting. Remote works great with the lights on, but works like crap with the lights off. The tech stood by the light switch, lights on, works like it is supposed to; lights off, the remote hardly works. I'm not sure a software update can fix that.

As a workaround, I dug out some old IR extenders from back when I had satellite. Set them up right next to the Moxi box and everything is working great. Kinda kludgey, but it works.
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post #263 of 401
1/7/10 at 5:02pm
Can anyone tell me if the Moxi 3012 is supposed to be available in the Sedalia, Missouri area? I have been dealing with Charter on and off for the last year trying to get a better DVR box and have had no luck at all. They tell me that these are available for this area, HOWEVER, St. Louis will not send them any. I have tried the 800 number with no luck and I even tried the online chat and it didn't seem to go anywhere. Everyone says their hands are tied and that all I can do is put in a request for one. The problem is that my requests are usually answered a month or 2 later saying they can't get any from St. Louis. I simply don't understand why these boxes are not being sent out. The Moxi boxes that they do have available are old beat up ones that are problematic. I went through 3 of these before I gave up. Anybody have any idea whats going on at Charter with the 3012 boxes?
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post #264 of 401
1/21/10 at 3:40pm
Quote:
Originally Posted by dba0077 View Post

In my situation, things improved after they pushed an update and remotely reset my boxes. Still had issues with one of my boxes. They sent a tech out, and everything worked fine when he got here. That is until he sat where we watch TV and turned the lights out like we normally do. Get this, the remote started working slowly. It has something to do with ambient lighting. Remote works great with the lights on, but works like crap with the lights off. The tech stood by the light switch, lights on, works like it is supposed to; lights off, the remote hardly works. I'm not sure a software update can fix that.

As a workaround, I dug out some old IR extenders from back when I had satellite. Set them up right next to the Moxi box and everything is working great. Kinda kludgey, but it works.

Your test with the differences in lighting is very interesting. I kinda wish it was easy to get a moxi box and test something like that, but I switched to U-verse long ago. Honestly, I still miss the moxi. It has such a nice interface... it's too bad my old moxi (the fast one) died, and I had to get the new slower one.
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post #265 of 401
1/21/10 at 3:45pm
Quote:
Originally Posted by Houdini View Post

Good luck with U-verse and please post back your opinion of their HD picture quality. I almost switched to u-verse myself until I read tons and tons of people complaining about their HD picture quality. After doing a lot of research on the net, it seems they compress their hd picture so much for bandwidth reasons that it looks terrible on the tv. I read countless posts by people saying that it didn't look any better than SD channels and in some cases even worse! There is no way I was going to switch to that. All I care about is HD channels and picture quality is very important to me. I'm not saying that charter has the best picture quality of all providers but it is certainly better than what I've been reading about with u-verse. I'm anxious to get your opinion if you do make the switch.

I switched to U-verse back last June/July time frame. I did immediately notice a drop in HD quality. I will say that a majority of the time, it looks pretty nice. It's just when there's alot of motion on the screen that the compression can't keep up and you get alot of blocking and pixelation. And it's not always the same either; sometimes the blockiness can get pretty back, and other times it's barely noticable. I do care about the HD quality alot, but it hasn't been bad enough to make me switch away from U-verse.
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post #266 of 401
1/22/10 at 6:05am
Thread Starter 
Quote:
Originally Posted by Dragunov_SVDS View Post

Can anyone tell me if the Moxi 3012 is supposed to be available in the Sedalia, Missouri area? I have been dealing with Charter on and off for the last year trying to get a better DVR box and have had no luck at all. They tell me that these are available for this area, HOWEVER, St. Louis will not send them any. I have tried the 800 number with no luck and I even tried the online chat and it didn't seem to go anywhere. Everyone says their hands are tied and that all I can do is put in a request for one. The problem is that my requests are usually answered a month or 2 later saying they can't get any from St. Louis. I simply don't understand why these boxes are not being sent out. The Moxi boxes that they do have available are old beat up ones that are problematic. I went through 3 of these before I gave up. Anybody have any idea whats going on at Charter with the 3012 boxes?

There is a Charter rep on these forums, his name is UMatter2Charter -- maybe he can help you. He'll never answer a question like this outright in a forum, but if you PM him maybe you can get a straight answer either way.
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post #267 of 401
1/22/10 at 2:17pm
Quote:
Originally Posted by Tobias Ziegler View Post

Open question to anyone with a new 3012 Moxi:

Can the Moxi send out an HD signal (720p or 1080i) on its component output while at the same time sending out an SD version of the same content on the S-Vid and composite outputs?

I'd like to be able to have HD content showing at HD resolution on a TV adjacent to the moxi while at the same time have the same program (in down-rez'd form) sent to another TV located in a different room.

With my old moxi, I have to set the Moxi to output only 480i signals for all programming in order to view HD programs in my second room. This is a nuisance when I want to view the programming in HD on the TV connected via component.

The HD tuner I had four years ago was capable of doing what I wanted, but I lost that ability when I "upgraded" to a Moxi. Can anyone tell me if my desire will be met with the new Moxi?

Thank you.


I dealt with this problem last night until 1:00 am. It is possible! I found out that the only way you can watch both sets at the same time is to have the HD TV set on component and the resolution set at 480i. As soon as I moved away from 480i or to HDMI at 480i I lost one or the other pictures.
I believe that in order to watch 1080i resolution on your HD TV, you will not be able to watch the same show at the same time on your 480i TV.
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post #268 of 401
1/22/10 at 2:27pm
Does anyone know what external hard drive works on the Moxi 3012? Or, does anyone know how to format a SATA hard drive for the Moxi 3012? I have a Toshiba 1.5 T hard drive, and the Moxi won't recognize it and I don't know how to get it to recognize it. Charter has not been helpful. They simply say we don't support external hard drives on our DVR's. But I have talked with Charter personnel that say it is possible.
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post #269 of 401
1/22/10 at 2:39pm
Quote:
Originally Posted by black_macleod View Post

There is a Charter rep on these forums, his name is UMatter2Charter -- maybe he can help you. He'll never answer a question like this outright in a forum, but if you PM him maybe you can get a straight answer either way.

This particular question you are correct, I answered in a PM. The main reason is because it is specific to his area. However, I am trying to answer any questions that affects a lot of different areas publicly.

Since it's possible this could potentially affect many different people/areas, the answer is, at this time we do in fact only have them in the direct St. Louis market. The main reason is inventory stock. Basically we don't have enough of them and haven't received the inventory to be able to deploy to other areas.
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post #270 of 401
1/22/10 at 2:42pm
Quote:
Originally Posted by 2Scowen View Post

Does anyone know what external hard drive works on the Moxi 3012? Or, does anyone know how to format a SATA hard drive for the Moxi 3012? I have a Toshiba 1.5 T hard drive, and the Moxi won't recognize it and I don't know how to get it to recognize it. Charter has not been helpful. They simply say we don't support external hard drives on our DVR's. But I have talked with Charter personnel that say it is possible.

The Moxi 3012 only accepts eSata connections. It will format the drive automatically when it is plugged in to the box. If the drive you have is an eSata drive and it is not being recognized, take it out, reset the Moxi, and try plugging it in again. If that still doesn't work, PM me with your Name, Address, and Phone# and I will double check the software version on it for you and refresh the settings.
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