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The Pioneer Elite BDP-09FD Owner's Thread... - Page 268

post #8011 of 8564
Quote:
Originally Posted by Bluedevilfan View Post

Yes. My 09 won't even load the bluray to get to the previews. I have the most recent FW update too. I put in the True Grit bluray in to see if it would play and it did flawlessly.

Has anyone else experienced this "cannot play this disc" error with the "Just Go With It" bluray?

Mine LX-91 also can't play this blu-ray. Previews play, after that there's only a black screen. I get sick of this java and copyright stuff. Ik just want a movie that plays.
post #8012 of 8564
Quote:
Originally Posted by mgfred View Post

The "cannot play disc" followed by "unknown disc" was the begining of a drive failure for me. Some discs would play if I loaded it multiple times, at the end it would work like one out of 20 times, some discs never loaded. So don't be surprised if your drive is on the way out....

Fred

Mine got to the point where maybe 1 out of 3 discs wouldn't play (or would take multiple loads to play), but I was coming up on 2 yrs so I sent it in to get it in under warranty....

BTW: I called Pioneer re. warranty dates: the warranty period starts from the date of purchase on the receipt, not the date it was delivered if it was shipped to you. But they give a 30-day grace period past the 2 yrs from receipt date for them to receive the unit for repair under warranty.
post #8013 of 8564
Quote:
Originally Posted by rider View Post

Mine got to the point where maybe 1 out of 3 discs wouldn't play (or would take multiple loads to play), but I was coming up on 2 yrs so I sent it in to get it in under warranty....

BTW: I called Pioneer re. warranty dates: the warranty period starts from the date of purchase on the receipt, not the date it was delivered if it was shipped to you. But they give a 30-day grace period past the 2 yrs from receipt date for them to receive the unit for repair under warranty.

I think from the number of owners here alone having drive failures, that Pioneer should issue a recall. I was a very modest user of my player, never once did I play a rented disc, only one DVD that I owned ever screwup on the 09FD prior to this issue on BDs.

Fred
post #8014 of 8564
If Pioneer is repairing these under warranty then no recall is necessary. My 09 so far has been fine with heavy use and I've owned it since it first came out. Denon had a blu laser failure problem with
their entire first run of the 3800 which I also owned. They too were all repaired or replaced by Denon under warranty (including me). I think both companies unfortunately had unforeseen problems with their laser manufacturers. Still makes for a major inconvenience to owners but our modern technology has failures in every industry, or has your car never needed service?
post #8015 of 8564
Quote:
Originally Posted by Gary16 View Post

If Pioneer is repairing these under warranty then no recall is necessary. My 09 so far has been fine with heavy use and I've owned it since it first came out. Denon had a blu laser failure problem with
their entire first run of the 3800 which I also owned. They too were all repaired or replaced by Denon under warranty (including me). I think both companies unfortunately had unforeseen problems with their laser manufacturers. Still makes for a major inconvenience to owners but our modern technology has failures in every industry, or has your car never needed service?

Unlike the Denon's very early issue, I imagine most 09 owners are out of warranty. Pioneer should fix ALL drive failures up to 3-4 years out as a good gesture. Elite owners paid quite a bit for this player.
post #8016 of 8564
Quote:
Originally Posted by thebland View Post

Unlike the Denon's very early issue, I imagine most 09 owners are out of warranty. Pioneer should fix ALL drive failures up to 3-4 years out as a good gesture. Elite owners paid quite a bit for this player.

If the cause of the failures is the same as Denon's then of course they should be repaired free out of warranty. And I was speaking as a longtime owner of the 09 in the owners thread (even though some posters do not own the 09).
post #8017 of 8564
Quote:
Originally Posted by Gary16 View Post

If the cause of the failures is the same as Denon's then of course they should be repaired free out of warranty. And I was speaking as a longtime owner of the 09 in the owners thread (even though some posters do not own the 09).

Agreed. Sometimes if you're too close, you can't see the forest through the trees. Denon fixed the transport and there have been few if any failures reported or any unplayable discs since. Hopefully Pioneer will cover the early owners and replace the original drive with a similarly robust one.

I am attending CEDIA again in September, and I will be sure to question Pioneer on this and get a straight answer - just as I red-assed DenonJeff (Denon head) at CEDIA a few years back after the initial Denon player run.

It's all good.
post #8018 of 8564
Quote:
Originally Posted by thebland View Post

Hopefully Pioneer will cover the early owners and replace the original drive with a similarly robust one.

I am attending CEDIA again in September, and I will be sure to question Pioneer on this and get a straight answer.

In my case even though I was out of warranty they did agree to repair it under warranty. Besides the drive, the "Main Assembly" was also replaced. I used my player from early 2/09 to 6/10 as my main BD/DVD player, for CDs I still used my DV-59AVi player. After my VSX-59TXi receiver had a power supply board blow up when my cat threw up on it, I mostly used my BDP-95FD (which is connected to my VSX-55TXi receiver in the bedroom), since all I had downstairs to listen to was the TVs internal speakers. During that 11 months and a day while the receiver was being fixed I only watched a few BDs on the BDP-09FD. I think that overall my BDP-09FD probably had 16 months of moderate use.

I did email Pioneer after reviewing the repair ticket and asked for a detailed explaination of what when wrong and why the "Main Assembly" was replaced along with the drive. I have yet to receive a reply....

Fred
post #8019 of 8564
All did a search, and saw a couple posts with similar issues. Here is mine. Plugged in unit. Turned on power. Unit says Powering On, but never completes. When any button on the unit are pressed it says please wait, then goes back o power on. Has anyone got a fix for this?
post #8020 of 8564
Quote:
Originally Posted by Jim Parys View Post

All did a search, and saw a couple posts with similar issues. Here is mine. Plugged in unit. Turned on power. Unit says Powering On, but never completes. When any button on the unit are pressed it says please wait, then goes back o power on. Has anyone got a fix for this?

Jim: That sounds a lot like the power board problem I had with my receiver after my cat vomitted on it and blew out a board. Since the BD player doesn't have open slots for contamination, it's probably another power board issue. Call Pioneer as soon as possible to setup repair. I had excellent turnaround time (approx 1 week) when I had mine repaired.

Fred
post #8021 of 8564
Wow....7-day turnaround on my 09 repair
post #8022 of 8564
Quote:
Originally Posted by rider View Post

Wow....7-day turnaround on my 09 repair

I sent mine on a Wed and had it back the following Wed. Quite pleased this time. Don't talk to me about parts for my VSX-59TXi receiver though.....

Fred
post #8023 of 8564
I tried playing Source Code (BD, from Netflix): each time it loads and plays thru the 1st preview and then stops. I read on an Oppo 83 thread someone had a similar problem (even after f/w update); anyone else try that title yet?
post #8024 of 8564
rider:

How was the turnaround time for your repair?

Fred
post #8025 of 8564
Quote:
Originally Posted by rider View Post

I tried playing Source Code (BD, from Netflix): each time it loads and plays thru the 1st preview and then stops. I read on an Oppo 83 thread someone had a similar problem (even after f/w update); anyone else try that title yet?

BDP-05FD and 51FD owners are having Source Code issues too.......
post #8026 of 8564
Source Code would not play on my 23fd either. Freezes after first preview at "top menu". Argh, was looking forward to watching it too...
post #8027 of 8564
I swear, someone needs to punch these studios execs in the face. Seriously, the BD format has been out this long and we are still having compatibility issues? :|
post #8028 of 8564
Quote:
Originally Posted by LaoChe View Post

I swear, someone needs to punch these studios execs in the face. Seriously, the BD format has been out this long and we are still having compatibility issues? :|

This from the Source Code thread:

For ppl having problems playing the factory Source Code BD...
It seems Sony has yet another "protection" scheme up their sleeves called "Screen Pass" and it reportedly has been used on the Source Code BD.

Older BD players are having trouble parsing all the fake (I counted 53) playlists intentionally placed in the PLAYLIST folder and they either stop playing at the end of the first m2ts segment (10m13sec into the movie) play scenes in the wrong order, repeat scenes over and over or at the wrong time or just won't play the disc at all.
post #8029 of 8564
Quote:
Originally Posted by mgfred View Post

rider:

How was the turnaround time for your repair?

Fred

Pioneer turned it around in 7 days - fantastic! Then they gave it to UPS...

This is what I found when I opened my front door:


UPS always knocks when they leave a package, but this time they just left it and scurried away...It looked like they dropped it off the back of the truck.

But the 09 definitely lives up to its reputation of being built like a tank; there wasn't a scratch on it, and after a couple of weeks of playing lots of BDs/DVDs/CDs, it's been working perfectly. They replaced the drive; the old drive was making pretty loud whirring/grinding sounds when discs were first loaded, but the new drive is whisper-quiet.

Excellent service from Pioneer: they always answer the phone quickly and are very helpful and give accurate information, you can track the repair status online, super-quick turnaround, and it was repaired free under 2-yr. warranty.
post #8030 of 8564
Quote:
Originally Posted by rider View Post

This from the Source Code thread:

For ppl having problems playing the factory Source Code BD...
It seems Sony has yet another "protection" scheme up their sleeves called "Screen Pass" and it reportedly has been used on the Source Code BD.

Older BD players are having trouble parsing all the fake (I counted 53) playlists intentionally placed in the PLAYLIST folder and they either stop playing at the end of the first m2ts segment (10m13sec into the movie) play scenes in the wrong order, repeat scenes over and over or at the wrong time or just won't play the disc at all.

Exactly what I suspected. F***ing Sony. I don't get the point of investing the extra money on new protection schemes when it is ALWAYS cracked within a couple of day. I bet AnyDVD already has a crack for this.

I have NO intentions of watching this movie (it looks AWFUL), but as always, the people that pay for the movie get screwed.
post #8031 of 8564
So true.. I've said it before, and I'll say it again.. screw Sony... They should think about investing a fraction of the effort in their product that they do in copy protection and lame proprietary formats..
post #8032 of 8564
I wonder if the Oppo 93 is playing it OK?
post #8033 of 8564
so far, a quick check of various player threads shows Pioneer players to be the (ahem) leaders in problems with Source Code. Candidly, I can't find any references to it in several Denon, Sony, & Panny threads or mentions of any other players in the Source Code thread itself.

Pioneer could be leading the pack on this incompatibility issue
post #8034 of 8564
Quote:
Originally Posted by rider View Post

UPS always knocks when they leave a package, but this time they just left it and scurried away...It looked like they dropped it off the back of the truck.

I had to sign for mine when it was delivered and I suspect you should have had to as well. I would really get on UPS and see if the driver forged your signature on it.........

Did Pioneer replace the $800 main assembly as they had to on mine? It should be on the paperwork they sent back to you.

Fred
post #8035 of 8564
Quote:
Originally Posted by LaoChe View Post

I swear, someone needs to punch these studios execs in the face. Seriously, the BD format has been out this long and we are still having compatibility issues? :|

The only compatibility issue I ever had with the DVD format was the DVD-18 version of T2 that made my Apex AD-600A player go wild. Since I had the version of firmware that was region free (loophole menu), I could not send it back to be updated, so I returned the DVD and got the 2 disc DVD-9 version. I never have had any playback issues with my Pioneer DV-59AVi player. I think somewhere in the Pioneer fine print (and probably everybody elses as well), there's a time limit on how long they will continue to address playback issues with new firmware. So what's going to happen then with our older BD players (like my BDP95FD) when the studios do it again to us with Java changes and Pioneer has stopped supporting the firmware updates? Something to think about...

Fred
post #8036 of 8564
Quote:
Originally Posted by mgfred View Post

I had to sign for mine when it was delivered and I suspect you should have had to as well. I would really get on UPS and see if the driver forged your signature on it.........

Did Pioneer replace the $800 main assembly as they had to on mine? It should be on the paperwork they sent back to you.

Fred

I checked w/UPS: Pioneer didn't require a signature, so it was up to the "driver's discretion."

Repair order shows they replaced the drive assembly.
post #8037 of 8564
Quote:
Originally Posted by rider View Post

I checked w/UPS: Pioneer didn't require a signature, so it was up to the "driver's discretion."

Repair order shows they replaced the drive assembly.

Only the drive assembly? Mine had that and the main assembly as well.

Check the Pioneer site on step 4 of your repair and see if that says "signature required" along with your tracking number. My repair had that indicated on it. Not to knock UPS, but I suspect if you investigate more that it was required and you're just getting an answer to make you go away and not investigate further. I had to sign when mine was being delivered, they rang the bell and handed me the electronic pad to sign. Now if my box (which was immaculate) had that kind of damage I would have noted external damage and possible concealed damage. See if the driver even indicated that on his delivery notes. I think there's some "cya" going on. I'm happy it wasn't damaged and you got you player back and are enjoying it again!

Fred
post #8038 of 8564
Quote:
Originally Posted by mgfred View Post

Only the drive assembly? Mine had that and the main assembly as well.

Check the Pioneer site on step 4 of your repair and see if that says "signature required" along with your tracking number. My repair had that indicated on it. Not to knock UPS, but I suspect if you investigate more that it was required and you're just getting an answer to make you go away and not investigate further. I had to sign when mine was being delivered, they rang the bell and handed me the electronic pad to sign. Now if my box (which was immaculate) had that kind of damage I would have noted external damage and possible concealed damage. See if the driver even indicated that on his delivery notes. I think there's some "cya" going on. I'm happy it wasn't damaged and you got you player back and are enjoying it again!

Fred

Just the drive assembly was replaced.

Nothing on Pioneer site besides tracking # w/link to UPS; no signature req'd. designation.

I called UPS and the damage claim dept. said I have 9 months after delivery to file a claim; so aside from the wrecked box, at this point I have nothing to claim...
post #8039 of 8564
Quote:
Originally Posted by jchas41 View Post

Source Code would not play on my 23fd either. Freezes after first preview at "top menu". Argh, was looking forward to watching it too...

hi try formatting you 4 gb internal sd card let the disc load and play three must 3d trailer then it should load my copy was doing the same thing as yours i did this and it worked good film stunning pic and audio quality
post #8040 of 8564
Quote:
Originally Posted by eastwood30 View Post

hi try formatting you 4 gb internal sd card let the disc load and play three must 3d trailer then it should load my copy was doing the same thing as yours i did this and it worked good film stunning pic and audio quality

In what language was that written...?
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