The Harmony 1100 Owner's Thread... - Page 15

i'm actually having this same issue with 2 different remotes 890 and 1100, i'm somewhat glad to see i wasn't the only one going crazy, but i'm sorry that someone is having this stupid issue. i only have this issue with my ps3 using the rf extender and the harmony to bluetooth adapter. essentially i get crazy scrolling just like you, i thought it might have been the fact the remote was sending both ir and rf commands, but that ended up not being the case as i have verified. i'm hoping to do some more testing now that i'm back from vacation.

many devices have the ability to use different ir addresses...
in the setup, devices tab, settings for the br player, then "confirm ir commands" (note this is NOT the learning option)
it'll have you show 3 commands from the original remote and then after updating it should work

Thank you sir! That did the trick!

your welcome, glad to have helped

let me know what you find out. I am still waiting to hear from Logitech Level 2. I hope its a faulty adapter or something. It is more than quite annoying at this point.

everything seems to be working fine now...

i would say if you are using the rf extender connected to the bluetooth adapter make sure the ps3 is in fact being controlled by the rf extender. if you have line of sight i might just recommend disconnecting the rf extender altogether. another thing i was going to do if i was still having trouble using the rf extender was specifying a port as oppose to using the default setting that uses all ports. as for right now everything seems to be working in myu bedroom just using the 1100 with the rf extender

however, i was seeing the same crazy scrolling when i was using my 890 with the same rf extender in another room as part of my project to share my components between 2 rooms. i still have some work to do on that so i'm not that concerned with that at the moment. ultimately, i would suggest trying the things i suggested bc that seems to have fixed the same scrolling issue i was having

Unfortunately, everything you suggested, I have already done to no avail. I am already on a specific port and have tried each port with different cables. I have to have the rf extender as my components are in a rack that are hidden away. Will keep trying different things. Hopefully Logitech will call me back.

Thanks for the input. Do you use the RF extender? Use of the extender seemed much more likely to put H1000 users into the problem of runaway keys. (Although I often wondered if it didn't also relate to different builds of the remote, perhaps with early adopters like me having more problems than later purchasers.)

as a harmony expert, I can say the runaway volume issues on the 1000 is a hardware issue on the remote...note, they don't all have the hardware problem, but it doesn't exist at all on the 1100 as far as I've seen...and I've been using the 1100 since the beta tests, so I've seen lots of feedback on the 1100

Are you saying that the volume issue doesent exist on the 1100 or it does not exist when paired with an RF extender? I can ensure you the issue is very real for me. Now if its an environmental issue with my space, that may be the culprit, but I have zero issues with my Onkyo and SA 8300HD, but the PS3 and ATV act insane when using the RF portion. I may go ahead and purchase the 900 as it uses a different RF protocol and see if that may address my issue.

BTW, sorry to see you left the logitech board. Whomever was being an ass to you should suck it. You were a great asset to that place and hopefully will stay on this one!

Joerod, do you have hat channel in your wall construction? I for the life of me cant figure out the issue with my extender. I am no more than 10 feet away from the rack, but having these runaway issues with my PS3 and ATV. Someone suggested a Faraday Cage, but think thats unlikely, but who knows at this point.

it was a hardware problem with the 1000 remote itself (not the extender)
using the 1100 (with or without the extender) you should not have a problem with runaway volume commands

I've gotta look back at the details of your specific issue, but environment is always a possibility

gotcha, the hat channel in the wall, don't you also have twins and a baby monitor?
also, wasn't your problem not runaway commands, but lack of control unless you got close? and your problem is limited to certain devices?

the 1000 runaway volume commands was a hardware problem on some (not all) 1000's
when using the volume commands the buttons on the remote itself would stick, reissuing the command continously...so it doesn't matter if the extender is in use or not

in short, your issue is quite different

Understood my issue may be different since its not a physical button issue, but its an issue nonetheless. I dont believe its environmental since its only happening on the PS3 and ATV. Its not a baby monitor issue as my testing has included unplugging those devices. I have tested multiple relay and input settings, changed the IR emitters around and assigned different ports, combinations, etc. My first job out of college was at a consulting firm and my first project was learning to test new bank applications, so test scripts, fault conditions and expected outcomes is something I know pretty well. While I may have not tested every permutation, I think I have gone as far as I can go with the troubleshooting. Its coming up on 72 hours and level 2 support has not called me back yet. I did check in with level 1 again last night and they have my in the queue. They did mention they have a lot of issues with the PS3 scrolling bug, but the agent I spoke to did not have an answer for it.

just curious, what ir adapter do you have for the ps3?

Its the Logitech PS3 adapter and its hardwired from the RF extender to the PS3 adapter. I have moved it close and up to 4 feet away based on suggestions from various posts.

I did just get a call back and they are applying a hack to disable the scrolling feature on the keypad for the PS3 and ATV. I am updating as we speak and will start testing. The level 2 engineer did say that the new 900 had far superior RF technology and increased range and throughput. I would rather get the 1100 working, but might try that as a backup plan in case this does not work.

Will post an update in a bit.

I haven't fully tested the range on the 1100 and extender, but so far I've been able to use the 900 and it's blaster at least 30 feet away and through two walls

any farther and I would be testing the remote from outside my condo

so I would agree, on the 900 it is superior, but in most cases the range/strength of the 1100 is sufficient
you might be the exception

I don't see it in the database anywhere but is there a way for me to control my velodyne DLS-5000 15" sub with the 1100? I don't need to put it on the extender as it's under my screen, in line of sight from the seating position.

I mostly just need the volume control for the sub as the wife doesn't like it as "noticable" as I do.

I see some discussion about volume problems. I've had this problem with the 890 for quite some time. It is not the runaway volume that is on the 1000 but instead the volume jumps around up and down about 5-8 dbs on each push of the button even a quick tap. I have adjust the repeat setting down to zero with no effect. I was so fed up with it that a decided to buy the 1100 and guess what same problem. I tried it on both IR and with the RF and still the volume jumps around. Its all boxed up ready to go back unless someone has some insight on how to solve this problem. Logitech seems to think the problem is with my receiver, 3808ci by Denon, but why is it that the remote for the receiver works fine.

it categorizes it as an amplifier...


Amplifier - Velodyne Amplifier (DLS-5000)

it has the following commands in the database:
powertoggle
volumeup
volumedown
0Deg
90Deg
180Deg
270Deg
Games
Input1
Input2
Input3
Input4
Jazz
Light
Movies
Mute
Night
Rock

my first thought would be that to try learning the commands from the original remote (in raw format) with as quick as a press as possible

to learn in raw format, select 'custom' in the bottom right corner of the learning area and then you'll see the option to learn them in raw format...again, learn them with as quick of a press from the original remote as possible...of course make sure the receiver remote is in 'receiver mode'

Holy crap you have to be kidding me! That's awesome!

What about my cappuccino machine... does it have IR codes for that?

of course you can control the machine with the remote...you just throw the remote at your wife while screaming the commands...

So I tested scrolling both on the ATV and the PS3 for at least an hour last night. The issue seems to be resolved for the PS3, and happened maybe once in 100 times with the ATV, so I consider that pretty great. They did take away the scroll and hold function so if I need to get to something 4 spaces over, I need to click 4 times and not just hold the scroll till I get there.

I consider that to be a small concession to have a remote that is dependable and gives me the RF functionality I need. We think the issue is somewhat environmental based on my room as the PS3 is extremely sensitive and needs the RF frequency to be at its highest reliability for things to be dependable with it. I am curious if the 900 would be better for me, but I truly in just three weeks love the layout and this remote.

I have a few other tweaks I need to make and may have more questions for the board, but unless something goes flaky over the weekend, i consider the scrolling issue closed for me.

Tim

Tim, glad you got it working with only a minor concession.

I'm with you, I absolutely love the 1100 for my living room and the 900 for the bedroom. more often than not, using two hands and looking at the remote isn't a problem for me in the living room. using the remote without looking is more needed in the bedroom while laying down. and of course the addition of the sleep timer makes it a very easy choice on where to put each remote

So the same process as when I programmed the dish washer?



Thx again!

Thanks for the feedback. I've tried this on the 890 before and it didn't solve the problem, but I'll give it another go with the 1100 this weekend.

hello harmony 1100 owners,

I own 2 880's and i'm looking to buy a 1100 that has a damage charger base. The remote works great, so no problem with the unit, but the battery is very low. Can I charge the unit via the usb cable until i get an replacement charger base?

nope, they don't charge via USB at all

Now with this remote can I program buttons like Listening modes on my onkyo?