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TVGOS Gone - Panny E500, EH50, EH55

post #1 of 157
2/1/09 at 2:18pm
Thread Starter 
I have the three Panasonic models in the title which are from three different years. I noticed today ALL three have full TVGOS grid listings through this coming Tuesday, Feb 3.

As of 12am Feb 4, however, ALL the units have no listings found for the remainder of the days shown on the TVGOS.

I have already tried yesterday doing a hard reset (channel up and down) to get a fresh TVGOS setup screen on the E500 w/o any change once the grid got populated again his morning.

I have each of the units connected to my cable using coax into the RF input, bypassing my cable box. It's worked for years that way with no problems.

I have Cox Cable in the Phoenix area. A while ago, someone on one of these threads had posted a link to use to check whether the TVGOS would still be transmitted after the digital conversion, and according to my ZIP code and provider it had been a yes for me. Doesn't seem to have worked out that way.

I hope I'm wrong and this isn't permanent, but I'd suggest everyone check there TVGOS for later in the week. Today through Tuesday is fine for me, so I wouldn't have noticed except I was looking for something using the search on my EH55 and noticed the show wasn't even listed in the search results.

So there might be some surprises out there as the weeks go on. Hope I'm wrong and they all come back, but it seems too coincidental that several machines from different years of manufacture all are ending picking up the TVGOS the exact same time for me.
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post #2 of 157
2/2/09 at 8:39am
Thread Starter 
Two new updates.

1. I tried a hard reset of my EH55 last night. That unit gives a progress status page of the TVGOS install process. The unit found the date and time, but is unable to find a station with the TVGOS data. So, no listings.

2. I called Cox. CS person to whom I spoke had no idea what I was talking about, but said she'd pass my question to her supervisor. Coincidentally, Vox changed around several station to new numbers last week, w/o telling anyone of course, and the timing of hat sort of coincides with when I stopped getting TVGOS updates.
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post #3 of 157
2/2/09 at 8:40am
Hello,

I have a Toshiba DSP HDTV hooked directly to Cox cable (no converters or cable boxes). I have had TVGOS since I bought that set, but it all went away as of Friday night. I tried a reset, but nothing. This is about the same time I noticed that Cox changed a few channels (moved WGN and moved Speed Channel). Why would TVGOS dissappear? Is this a digital conversion issue? Anyone else having this problem?

Thanks,
John
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post #4 of 157
2/2/09 at 9:41am
Quote:
Originally Posted by Breyean View Post


So there might be some surprises out there as the weeks go on. Hope I'm wrong and they all come back, but it seems too coincidental that several machines from different years of manufacture all are ending picking up the TVGOS the exact same time for me.

For many of us, the surprises started in mid December. A lot of posters reported losing TVGOS then, myself included. I email Marcovision to report the problem, and they claim they're working on it. Here's the latest response I got for them..
Quote:


Response (S Martin) - 01/13/2009 05:19 PM
There seems to be a data passage problem in the consumer's area. We will be escalating this to TV Guide's Broadcast Engineers for further investigation into this problem. We will up date you as soon as we can. Thank you.

Still waiting, going on 2 months now.
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post #5 of 157
2/2/09 at 10:53am
As far as cable, a lot of the time now it's that they've taken the digital locals and are sending them out in analog form (in place of the old, pure analogs). The analog TVGOS is gone then ("stripped"), and they don't bother to insert it back in.

All you can really do is complain to the cable company, and also to TVGOS (specifying the cable company and headend) to hopefully get it all working again.
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post #6 of 157
2/2/09 at 10:53am
Thread Starter 
Quote:
Originally Posted by Westly-C View Post

For many of us, the surprises started in mid December. A lot of posters reported losing TVGOS then, myself included. I email Marcovision to report the problem, and they claim they're working on it. Here's the latest response I got for them..

Still waiting, going on 2 months now.

It just seems weird it would happen at the same time as a bunch of channel changes at Cox.

How did you email Macrovision? The only thing they have on the TVGOS page is to contact your cable provider. The only email form I could find was for techs (they ask what company and your title).
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post #7 of 157
2/2/09 at 4:46pm
Quote:
Originally Posted by Breyean View Post

I have the three Panasonic models in the title which are from three different years. I noticed today ALL three have full TVGOS grid listings through this coming Tuesday, Feb 3.

As of 12am Feb 4, however, ALL the units have no listings found for the remainder of the days shown on the TVGOS.

I have already tried yesterday doing a hard reset (channel up and down) to get a fresh TVGOS setup screen on the E500 w/o any change once the grid got populated again his morning.

I have each of the units connected to my cable using coax into the RF input, bypassing my cable box. It's worked for years that way with no problems.

I have Cox Cable in the Phoenix area. A while ago, someone on one of these threads had posted a link to use to check whether the TVGOS would still be transmitted after the digital conversion, and according to my ZIP code and provider it had been a yes for me. Doesn't seem to have worked out that way.

I hope I'm wrong and this isn't permanent, but I'd suggest everyone check there TVGOS for later in the week. Today through Tuesday is fine for me, so I wouldn't have noticed except I was looking for something using the search on my EH55 and noticed the show wasn't even listed in the search results.

So there might be some surprises out there as the weeks go on. Hope I'm wrong and they all come back, but it seems too coincidental that several machines from different years of manufacture all are ending picking up the TVGOS the exact same time for me.

I just checked my Panasonic E-500 and the TVGOS is fully populated for the next 7 days.

So far so good here in the Philly area (on Comcast, anyway).
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post #8 of 157
2/2/09 at 5:59pm
Thread Starter 
Quote:
Originally Posted by rgazzara View Post

I just checked my Panasonic E-500 and the TVGOS is fully populated for the next 7 days.

So far so good here in the Philly area (on Comcast, anyway).

My son is in Santa Monica with Time Warner cable. About 3 weeks ago he lost his listings on his Pannys as well, but they came back within a week and he's been fine since.

I really wonder if the channel changes here had anything to do with the loss of the TVGOS signal.
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post #9 of 157
2/2/09 at 9:01pm
Quote:
Originally Posted by Breyean View Post


How did you email Macrovision? The only thing they have on the TVGOS page is to contact your cable provider. The only email form I could find was for techs (they ask what company and your title).

They seem to have modified their webpage since December. After you click on the learn more link in the "Cable-Ready (no cable box)" on this page http://www.macrovision.com/dtv/10053..._id=rightPromo

You're then taken to this page http://www.macrovision.com/dtv/10061.htm to enter your zip code,
Quote:


Cable Customers

To find out if your cable provider has support for TV Guide On Screen/Guide Plus+ data, search our knowledge base using your zip code.
search now»

After doing that, and then selecting your cable provider from the list that serve your area, thare was a link to email Macrovision if you had any problems. Now it-as you point out, says to contact your cable provider.
Guess they've been swamped with pleas for help since December...

If anyone needs to contact them, you'll need to create an account with them, which they apparently did after my 1st email to them (linked from their site). Here is the form
http://tvgos.custhelp.com/cgi-bin/tv...r/acct_new.php
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post #10 of 157
2/3/09 at 6:27am
Thread Starter 
Quote:
Originally Posted by Westly-C View Post

They seem to have modified their webpage since December. After you click on the learn more link in the "Cable-Ready (no cable box)" on this page http://www.macrovision.com/dtv/10053..._id=rightPromo

You're then taken to this page http://www.macrovision.com/dtv/10061.htm to enter your zip code,

After doing that, and then selecting your cable provider from the list that serve your area, thare was a link to email Macrovision if you had any problems. Now it-as you point out, says to contact your cable provider.
Guess they've been swamped with pleas for help since December...

If anyone needs to contact them, you'll need to create an account with them, which they apparently did after my 1st email to them (linked from their site). Here is the form
http://tvgos.custhelp.com/cgi-bin/tv...r/acct_new.php

Thanks! I was going nuts trying to replicate what you did and wasn't able to find it.

I also called Panasonic, and they said they would open a ticket and if I don't get the listings in another day or so to call back and they would contact Macrovision for me. We'll see how that works out!
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post #11 of 157
2/3/09 at 7:43am
Thread Starter 
Quote:
Originally Posted by Rammitinski View Post

As far as cable, a lot of the time now it's that they've taken the digital locals and are sending them out in analog form (in place of the old, pure analogs). The analog TVGOS is gone then ("stripped"), and they don't bother to insert it back in.

All you can really do is complain to the cable company, and also to TVGOS (specifying the cable company and headend) to hopefully get it all working again.

Here's a response I got from a Cox tech who monitors another board where I also posted this issue:

Quote:


I apologize for the issues you're having with the TVGOS. We are aware of this issue and at this time we are diligently working with KAET - PBS to find out what is blocking this. The encoders that we are using should pass this signal so we are continuing to work with PBS to determine the root cause of this issue. As soon as I hear more on this I can pass that along to you.

At least I found someone at Cox who knows what my question was about!
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post #12 of 157
2/5/09 at 6:55am
Thread Starter 
Just got this message from a Cox tech.

Unfortunately I really don't know what it means. Can anyone interpret it?

Quote:


Hello,

I got some new information for you. Our Interactive Services department told me that it will be up to the affiliates if they will or will not be providing the signal.

At this time from what we understand PBS will still carry the signal. In different markets the TVGOS is moving over to Commercial Business Service affiliates.

In the end it will be determined by the broadcasters and if they come to an agreement with TV Guide. Right now they are attempting to contact the PBS affiliate and see if they can get more information.

Hopefully this answers your question. Let me know if you have any other questions I can answer for you.

Thanks,
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post #13 of 157
2/5/09 at 11:24pm
He probably meant CBS. They are carrying the newer, digital TVGOS on both cable and OTA. But your cable company's not saying whether or not they will also carry the analog TVGOS on their service.

CBS OTA was carrying the analog signal for awhile OTA here, but it switched back to PBS awhile back.

Try to specifically ask him if they will be carrying the analog TVGOS, and not just the digital.
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post #14 of 157
2/6/09 at 6:13am
Quote:
Originally Posted by Rammitinski View Post

"Commercial Business Services" would be CBS. They are carrying the newer, digital TVGOS on both cable and OTA.

When did CBS change it's name from "Columbia Broadcasting System" to "Commercial Business Services".
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post #15 of 157
2/6/09 at 6:24am
Thread Starter 
On another thread, another member here who lives in Phoenix posted this last night...

Quote:
I just got off the phone with the Dir. of Eng. for KPHO TV5 here in Phoenix AZ. He verified that CBS was the authorized provider for TVGOS and that it was up to each affilate whether or not to impliment it. He said that they did not chose to do so, stating not wanting to reduce bandwith. He also acknowleged that about a dozen other calls were received concering this. So it looks like anyone in the Phx Az area is out of luck.

I didn't know why he had called CBS, but maybe if that's what CBS stands for he's right, and we're out of luck in this area.
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post #16 of 157
2/6/09 at 10:51am
Quote:
Originally Posted by Kelson View Post

When did CBS change it's name from "Columbia Broadcasting System" to "Commercial Business Services".

Maybe there's another "CBS" of that name that they do business with, and he got them confused. Or he's just a dummy. Wouldn't be the first time someone responding to a customer doesn't even know their own business.

(I should have said it was "probably" CBS. I just figured that's what he meant. I edited the post.)

That "not wanting to reducing bandwith" excuse sounds pretty bogus to me, though. Since when did they ever seem so concerned about that, and how little does it actually use, anyway? They just want to nickel and dime you to death, hoping you'll rent their DVR, that's all.

Expect this to get even worse now with the economy. Businesses are going to get more aggressive as they get desperate.

People in the Sirius/XM sub-forum here are complaining lately that after they are cancelling, they're still getting bills from them two months later for continued service.
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post #17 of 157
2/6/09 at 11:29am
Thread Starter 
Quote:
Originally Posted by Rammitinski View Post

Maybe there's another "CBS" of that name that they do business with, and he got them confused. Or he's just a dummy. Wouldn't be the first time someone responding to a customer doesn't even know their own business.

(I should have said it was "probably" CBS. I just figured that's what he meant. I edited the post.)

That "not wanting to reducing bandwith" excuse sounds pretty bogus to me, though. Since when did they ever seem so concerned about that, and how little does it actually use, anyway? They just want to nickel and dime you to death, hoping you'll rent their DVR, that's all.

Expect this to get even worse now with the economy. Businesses are going to get more aggressive as they get desperate. They will try getting away with everything like that first before they ever have to cut their profits (or more specifically, the bigwigs have to cut their salaries).

People in the Sirius/XM sub-forum here are complaining lately that after they are cancelling, they're still getting bills from them two months later for continued service.

Sort of off topic, but I tried resetting one of my older vcrs which finds the date and time automatically. A day later it can't find the data, so I wonder if that was stripped as well.

You'd think this would affect a lot of people whose tvs and such have a date/time function, yet I haven't seen too many posts complaining.
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post #18 of 157
2/6/09 at 12:31pm
Quote:
Originally Posted by Breyean View Post

Sort of off topic, but I tried resetting one of my older vcrs which finds the date and time automatically. A day later it can't find the data, so I wonder if that was stripped as well.

Not really OT. You're probably right.

Hopefully you can at least set the time manually.
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post #19 of 157
2/6/09 at 12:35pm
Thread Starter 
Quote:
Originally Posted by Rammitinski View Post

Not really OT. You're probably right.

Hopefully you can at least set the time manually.

Yes, I've set the time manually now on my old vcrs and my new dvd recorders.

Another step forward into 1980s technology!
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post #20 of 157
2/7/09 at 4:00am
Quote:
Originally Posted by Rammitinski View Post

M
That "not wanting to reducing bandwith" excuse sounds pretty bogus to me, though. Since when did they ever seem so concerned about that, and how little does it actually use, anyway? They just want to nickel and dime you to death, hoping you'll rent their DVR, that's all.

Expect this to get even worse now with the economy. Businesses are going to get more aggressive as they get desperate.

I agree that the bandwidth excuse is pretty lame - but the jargon sounds good to most people who don't have a clue.

WRT to businesses getting more aggressive as the economy continues to tank. Actually, I found quite the opposite is true. I actually have been getting better service and businesses seem to be reverting to the "customer is always right" addage in their desperation to not lose a potential sale rather than trying to ratchet their profit margin. They seem to sense (even down to the individual sales people) that if a customer walks out the door without merchandise, then they are going to end up like a Circuit City...
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post #21 of 157
2/7/09 at 8:27pm
Thread Starter 
Here's the latest from the Cox tech who's been nice enough to look into this for a bunch of us who are now having this problem in Phoenix...

Quote:


I will see if I can find out. The information I received was from the Director of Interactive Services. As far as affiliates these would be the same as broadcasters (i.e. CBS & PBS).

The term markets refers to different geographical locations. For instance, the Arizona (Phoenix & Tucson) market, Macon, Georgia market, Atlanta, Georgia market, Orange County, CA market, etc.

I'll send this information over and see if I can find out some more info for you. The won't be back in the office until Monday however.

Thanks,
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post #22 of 157
2/9/09 at 1:37pm
Quote:
Originally Posted by warp9now View Post

Hello,

I have a Toshiba DSP HDTV hooked directly to Cox cable (no converters or cable boxes). I have had TVGOS since I bought that set, but it all went away as of Friday night. I tried a reset, but nothing. This is about the same time I noticed that Cox changed a few channels (moved WGN and moved Speed Channel). Why would TVGOS dissappear? Is this a digital conversion issue? Anyone else having this problem?

Thanks,
John

The TVGOS signal is sent out by Channel 8 in Phoenix. According to Channel 8 (KAET) engineers, about a month ago, Cox Cable switched from Channel 8's analog signal (which contains TVGOS) to their digital signal (which doesn't). So we're out of luck. Channel 8 has been working on getting TVGOS in their digital signal for 6 months, but they've had problems. And, there's no guarantee that the digital TVGOS signal will work with analog equipment.
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post #23 of 157
2/9/09 at 6:28pm
There is a fix that Gemstar put out last Oct that would allow a digital signal to carry an analog epg here is a link to it http://laurenstephens.net/uploads/3d927cc0e5.pdf it is a .pdf file that you can open and print out.

The site I found the link on encouraged all to print out a hard copy and get it to you cbs/pbs station engineer, the site link where I found it is http://www.fixya.com/support/t405280...r_recently_not

I sent a hard copy to our CBS and emailed one to our PBS, an engineer from pbs called me, he was very nice, he mentioned that they have dissussed this at length, but do to cost it will be awhile before they implament it. He did say that if enough people called in missing the guide that they may do something about it sooner.

I live in the panhandel of Ne and get the Denver locals, via Direct tv, have lost the guide since jan 1st 2009, and that is when the pbs analog tower suffered major wind damage, my first call to pbs they were going to fix it within a few weeks, but toyday it sounded like they were not going to fix it.

So for any that want the guide back call your local cbs and pbs stations, and get a copy of the Gemstar booklet that is in this link to them
http://laurenstephens.net/uploads/3d927cc0e5.pdf

as it shows how to keep analog devices working and getting the tv guide.

Later Bruce
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post #24 of 157
2/12/09 at 1:30pm
[Hiro Nakamora]YATTAAAAA![/Hiro Nakamora]

After 2 months of being MIA I got a partial victory today. The TVGOS is back on my Panasonic E85H, But only the cable channel lineup. Program listings weren't downloaded, but at least the correct channels now appear...perhaps another night off and those will populate the guide too. For 2 months, the message was 'no data could be found', even the On Screen ID number was gone from the Messages menu screen. That's back as well. I never bothered writing it down, so I wonder if it's the same... what's there now is
ID:2X078*117H8R4*55303
The side window ads are back-humf, those would have to come back first, wouldn't they. 2 for Bose, Grey's Anatomy, Qualified Health, and the 2 TVGOS feature ads.

So there's hope that it'll continue through the transition as Macrovision says.
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post #25 of 157
2/12/09 at 2:21pm
On my EH50 it shows on page 7 the last DLChan as being the local PBS station and that is the only place i can find it named in all those pages.
Joe
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post #26 of 157
2/12/09 at 3:41pm
Thread Starter 
Quote:
Originally Posted by Westly-C View Post

[Hiro Nakamora]YATTAAAAA![/Hiro Nakamora]

After 2 months of being MIA I got a partial victory today. The TVGOS is back on my Panasonic E85H, But only the cable channel lineup. Program listings weren't downloaded, but at least the correct channels now appear...perhaps another night off and those will populate the guide too. For 2 months, the message was 'no data could be found', even the On Screen ID number was gone from the Messages menu screen. That's back as well. I never bothered writing it down, so I wonder if it's the same... what's there now is
ID:2X078*117H8R4*55303
The side window ads are back-humf, those would have to come back first, wouldn't they. 2 for Bose, Grey's Anatomy, Qualified Health, and the 2 TVGOS feature ads.

So there's hope that it'll continue through the transition as Macrovision says.

Good for you, but I don't think I'll be so lucky in Phoenix. According to an engineer at the local PBS affiliate, which carries the TVGOS signal here, they have moved it to digital only and will not be sending out the analog signal again.

Very frustrating since according the Macrovision site, this area was supposed to continue carrying the signal after the transition. I sort of assumed that meant the ANALOG signal, but I guess not.
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post #27 of 157
2/13/09 at 4:37pm
This guy called PBS in Phoenix and they said they may get it fixed in June!

Ugh!

http://www.dslreports.com/forum/r218...opped~start=20
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post #28 of 157
2/15/09 at 8:14am
I just posted this on another thread: http://www.avsforum.com/avs-vb/showp...&postcount=208

In my case it looks like PBS is no longer the affiliate transmitting analog TVGOS data, and it's now CBS (on an analog channel). My cable company had to move PBS off and CBS onto the analog channel that is used to transmit the TVGOS data.
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post #29 of 157
2/15/09 at 9:28am
Quote:
Originally Posted by Westly-C View Post

[Hiro Nakamora]YATTAAAAA![/Hiro Nakamora]

After 2 months of being MIA I got a partial victory today. The TVGOS is back on my Panasonic E85H, But only the cable channel lineup. Program listings weren't downloaded, but at least the correct channels now appear...perhaps another night off and those will populate the guide too. For 2 months, the message was 'no data could be found', even the On Screen ID number was gone from the Messages menu screen. That's back as well. I never bothered writing it down, so I wonder if it's the same... what's there now is
ID:2X078*117H8R4*55303
The side window ads are back-humf, those would have to come back first, wouldn't they. 2 for Bose, Grey's Anatomy, Qualified Health, and the 2 TVGOS feature ads.

So there's hope that it'll continue through the transition as Macrovision says.

[Silar]Not so fast there Hiro, I'm taking your powers...Slurp! Ummm, Braiiiins! The other white meat[/Silar]

The saga continues...After turning the E85 off Thursday night and waiting 24 hrs, I was disappointed to find that program listings didn't return as I'd hoped. I did notice a new ad in the Promotions window, for Fox's Dollhouse I think, so something is getting d/l'ed, too bad it's not the listings. So I turned it off and waited again, and yesterday-Sat, turned it on and found it had reset itself, and required me to re-enter zip code, cable/no cable box info.

Now anxiously waiting to see what will happen next. I'm gonna let it sit til this afternoon before turning it back on.

To be Continued...
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post #30 of 157
2/15/09 at 3:52pm
Glad I found this post, at least now I know I'm not going crazy. Lost TVGOS at the same time I changed up my configuration slightly and couldn't get it back. Thought I broke something.

On Cox Cable here in Phoenix area.
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