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Set top box instability (TWC)

post #1 of 4
Thread Starter 
I've had TWC digital cable (no DVR) here in Hawthorne, Cal for over four years, and I'm Not impressed. At first, all was wonderful - plenty of channels, very good PQ. Then extensive signal compression starting happening to add more junk channels and ultimately HD.
The worst part of the service has been the crappy STBs. The older SD ones (Pioneer, Pace) have noticeably bad analog decoding. All of them (sooner or later) become 'reboot' boxes - at least once a day. At least the Passport software reloads fairly quickly and the program guide works well.
Recently I decided to check out the HD STBs to see if they were any better, since I plan on getting a HDTV soon. First box was a Pioneer - same crap, different day. When tuned to an HD channel, the program guide became unusable (STB proc obviously running at 99%).
The latest one is the well regarded SA 4250HDC - faster processor, more memory, manufactured only a year ago. Unfortunately it's tied to the new OCAP (OCRAP?) Mystro Navigator software and guide (but that's another topic). Even worse, it can't stay up for more than ~6 hours. After two >30 minute sessions of nonstop rebooting over two days I've unplugged it; back to basic analog cable for now.
Based on my observations of TWC customer service, I'm wondering if they even troubleshoot returned boxes. They never record my reported issues. It smells like they use the Fry's Electronics return process - rewrap and resell.

If this is the wave of the cable TV future, I'm off to satellite TV very soon. My Zenith CECB is looking like a good investment now.
post #2 of 4
I have had the SA 3250HD for about, two years(?) now. Been very reliable. They changed the software in it recently, but it hasn't had an effect on viewing anything.

I did have a Pioneer 3510HD that broke down after a month and was replaced by the 3250HD. I also have a 3250 (non-HD) for the spare bedroom. Haven't had it long enough to have an opinion.
post #3 of 4
Thread Starter 
Knock on wood, but my latest 4250HDC is working better; FYI it is the newest STB I've even seen here, made in Jan 2009!

Still, it has rebooted once and shown that the 'Power On - Last Channel setting' in MN does Not work - it landed on channel 0. Grrrr.
post #4 of 4
Thread Starter 
FYI my 4250HDC has been very stable, perhaps due to the infuriatingly small 'feature' set of Mystro Navigator (but that's another thread).
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