Two months ago I purchased two Parasound Halo power amps to go with a new ONKYO PR-SC5507p pre-processor that I was waiting to buy once it FINALLY got released earlier this month.
I made my Parasound buying decision based upon the overwhelming positive feedback and advice I received from Parasound owners here on AVS, demoing the Halo line, positive professional reviews, and most importantly, based upon the exceptional customer service I received from Parasound, Inc. BEFORE my purchase.
Well, since purchasing my Parasound amps, the professional staff at Parasound have gone out of their way to answer all of my questions and have gone above and beyond the call of duty in rectifying an issue that developed with one of the Halo amps AFTER the sale was completed and I was finally able to connect it to the new ONKYO pre-pro..
If anyone here on AVS is looking for an outstanding sounding power amp to couple with their high-end preamp or pre-processor, I would strongly encourage you to seriously consider purchasing a Parasound Halo power amp (or other Parasound product). Not only do they sound spectacular (Don't take my word for it, audition them yourself. They also have the professional reviews to prove it), I have personally found that the fine folks, at Parasond, from the president of the company on down, stand behind what they sell and genuinely care about their customers.
This level of customer service and commitment within the A/V equipment community is rare.