Battlestar Galactica Complete Series - Page 46

Yes. I'm glad they're throwing you US purchasers a bone. They owe you.

BTW, I'm in N. California.

What exactly does that e-mail mean when it says "please remove the top and triangular flap of the Season One case included in your complete series set"? I have a upc on the sleeve that slips over the bottom, but there's nothing distinguishing about the season 1 box that's inside.

I assume they mean to cut the cardboard top and front flap off of the season one case. The part on top that has either DVD of BD logo and the front flap Cylon face with the season 1 words on it. Basically to prove you bought the set.

I think that since you registered the set that would sufficent, since that's how you get the e-mail anyway.

I also sent them an e-mail request photos to help us decide whether to do this or not.

I've never "registered" as an owner of any DVD or Blu-ray, but I do own the BSG complete set. As soon as I see the new packaging I'll most likely jump all over this offer as I hate the current packaging.

They don't owe you anything. If you bought the set knowing the packaging was crap them that's your fault. They are doing this as a good will gesture. That's the problem with society these days. Everyone feels someone owes them something and it's just not true.

When you look at a product and already know the quality, it is the consumer's choice to buy it or not. It's always interesting how consumers today perceive the expectation. If the consumer still chooses to buy the product knowing the condition of the quality, then the consumer is telling the manufacturer, he or she has accepted the product quality. But too many consumers today can't handle not owning the product even knowing the product quality isn't acceptable.

If you play video games, this is the type of consumer attitude. Knowing most games are shipped with full of bugs and not up to the hype, the gamers still cannot resist not buying and playing the game immediately. They rather buy the game and complain why the game is so buggy and not up to the hype and expectation. As a consumer, I wait for a while before buying most new games today. Until the game publisher shows they have patched the game enough to be mostly bug free, I wouldn't buy it.

The most effective method of telling the manufacturer or the publisher that the product quality isn't acceptable is not buy the product.

With movie box packaging, it's more of accepting the lame packaging with good movies or wait for the movie studio to fix the movie box packaging.

It has absolutely nothing to do with feeling that you're owed something. I bought the set because I liked the content. On the flip side, I was penalized with horrible packaging. Universal is righting a wrong by offering better packaging for their product. Simple as that.

Yep it is as simple as that and since that's the way you feel I wasn't talking about you.

You miss the point. Universal owes it to themselves to keep their customers happy... If they care about that, then they owe it to their customers to make right the almost unanimous consensus that their BSG packaging sucked. Do they have a legal obligation, no. Do they have a obligation to their customer(s) satisfaction, I think so. I respect the fact that they've addressed this.

Also, as I recall, it wasn't as if there were other packaging options for the BD set. If you wanted the content, you were "stuck" with the packaging.


If they fix the packaging.

Uhh did you not read my third sentence. I said they were doing it as a good will gesture. My comment was for erkq that said Universal owed it to the people who bought the US set.

Of course there wasn't any other packaging options. You must take the product as a whole and not say I want this, but the packaging sucks so Universal owes me a new box.

The UK set was/is an alternative. And cheaper, even!

When I bought my US set from DD for $164.92 on 7/28/09, the UK version was not available.

Uhh, I did read it. Then I quoted it. Maybe we can agree on this: They did it as a gesture of good will because the felt they owed it to their unhappy customers. (I think that's what erkq meant.)

That said... I DO think they OWE me a booklet!

Apparently Universal disagrees.

I bet the replacements that we receive will have episode lists printed on them, so that will work like the booklet. Of course, I've already printed out the one that vic did earlier in this thread!!!

I would assume the replacement cases would be 4 discs case for Season 1, 5 discs case for Season 2 and 3, and 6 discs case for Season 4. Is there such thing as 7 discs case? The new reissued BSG Complete Series probably bundles the The Plan as standalone disc case.

Has anyone sent in the Season 1 flap cover for the disc case replacement?

Not that this helps a lot, but someone makes them... my Star Trek TOS Season 1 is a 7 disc case.

I know where to find cases but need some covers for them. Anybody know of a place i could find some at? I have looked but not found anything yet.

You could have bought the UK set...

Anyways, it might be a wrong IYO, but IMO it's not. Funny thing about opinions eh?

There's plenty of non-AVS geeks out there that were probably thrilled at the unique packaging and toy. They're also typically the ones to pay top dollar for first releases. Universal was smart to market to and to make them happy with something that caught their eye and they can display in their collection.

I wasn't thrilled, but Universal didn't do it just for the hell of it.

The UK set was NOT available when the US set came out.


Funny thing about assumptions... I paid bottom dollar for the US set on release and hated the suck-wad packaging. And I think you'd be hard pressed to find many folks, geeks or otherwise, that were "thrilled" by it.


Yeah, I'm sure that the "smart" marketing genius at Universal that came up with the design is being rewarded some how. Especially now that Universal feels compelled to give away free replacement packaging.


They made a mistake. Now they're fixing it. Good for them.

I sent in the season 1 case flap and form this morning...

Me too. Fingers crossed for a happy outcome.

Here is their response:

Artwork showing the new packaging will be posted at http://nbcuniversalstore.resultspage...omplete+Series
as soon as it is available.

Thank you.

Sincerely,

Consumer Relations
UNIVERSAL STUDIOS HOME ENTERTAINMENT


I also, found this

http://www.blu-ray.com/news/?id=4133

Well, another version of the box set means another update to the booklet.

Here's my rough draft of the gatefold to Disc 21 -- THE PLAN, to be added into the booklet as soon as I get around to it.




Any suggestions (or photoshop experts to help tweak the Simon pic, I can't airbrush it well enough to match the other pics from the cover...) would be appreciated.

http://i220.photobucket.com/albums/d...ePlan_0526.jpg

Me too, let's see if we get them before 4-12

Here is the new packaging

http://www.tvshowsondvd.com/news/Bat...e-Series/13337

Unimpressive

I think it's a little too early to tell. I'll reserve judgment until I see what the digipacks look like and see if we can get some idea of what that outer box is made of...