Originally Posted by lvthunder
They don't owe you anything. If you bought the set knowing the packaging was crap them that's your fault. They are doing this as a good will gesture. That's the problem with society these days. Everyone feels someone owes them something and it's just not true.
When you look at a product and already know the quality, it is the consumer's choice to buy it or not. It's always interesting how consumers today perceive the expectation. If the consumer still chooses to buy the product knowing the condition of the quality, then the consumer is telling the manufacturer, he or she has accepted the product quality. But too many consumers today can't handle not owning the product even knowing the product quality isn't acceptable.
If you play video games, this is the type of consumer attitude. Knowing most games are shipped with full of bugs and not up to the hype, the gamers still cannot resist not buying and playing the game immediately. They rather buy the game and complain why the game is so buggy and not up to the hype and expectation. As a consumer, I wait for a while before buying most new games today. Until the game publisher shows they have patched the game enough to be mostly bug free, I wouldn't buy it.
The most effective method of telling the manufacturer or the publisher that the product quality isn't acceptable is not buy the product.
With movie box packaging, it's more of accepting the lame packaging with good movies or wait for the movie studio to fix the movie box packaging.