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TVGOS ( TV Guide On Screen ) Devices - Page 45

post #1321 of 1480
11/8/12 at 10:56am
Thanks for the clarification Jed1
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post #1322 of 1480
11/8/12 at 11:06am
My thought was about the loss of TVGOS and the effect it will have on many devices, not just the SONY.
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post #1323 of 1480
11/8/12 at 11:35am
Quote:
Originally Posted by HoustonUserSue View Post

Thanks for the clarification Jed1

You Welcome.
Please call or email corporate Rovi and tell them that you are dissatisfied about their decision.
http://www.rovicorp.com/company/contact/other/consumer-electronics.htm
Heres a corporate phone number at their main headquaters: 1 (408) 562-8400
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post #1324 of 1480
11/8/12 at 12:07pm
Quote:
Originally Posted by Jed1 View Post

You Welcome.
Please call or email corporate Rovi and tell them that you are dissatisfied about their decision.
http://www.rovicorp.com/company/contact/other/consumer-electronics.htm
Heres a corporate phone number at their main headquaters: 1 (408) 562-8400


Have fun with these higher rungs.

Chris.D.Taylor@rovicorp.com (408) 562-3077
Scott.hankins@rovicorp.com
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post #1325 of 1480
11/8/12 at 12:45pm
TVGOS was developed by Starsight then sold
milt
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post #1326 of 1480
11/8/12 at 1:27pm
From my email to Sony today:

Thank you for contacting Sony Support.

I really understand your concern to regarding the TV Guide On Screen system of the TV. The TV Guide On Screen system is a 3rd party service currently provided by the Rovi Corporation and is available on some Sony TVs. Currently the data for the Guide is sent by way of over-the-air and cable broadcast transmissions, as well as by way of Internet connection to compatible devices.

Starting on November 1, 2012 the Rovi Corporation will start discontinuing the broadcast transmission of data from all US locations and will complete that process by April, 2013. Once the broadcast transmission ends in a location, the TV Guide On Screen service will only be available to TV that are Internet update capable, and are connected to an active network connection. Unfortunately, your TV will no longer be able to receive TV Guide information because it does not have Internet update capabilities for the TV Guide On Screen service.

However, I?ll forward your concern to the engineering team, so that they can check if a work around solution is possible. When many people having the TV submit their request to Sony, they might start working on a resolution for this. Since this has been a recent development, Sony has had very less time for looking into the issue. We?ll post the solution on the Sony website, when a resolution is found.

Thank you for understanding.

The Sony Email Response Team
C2X2
Bree
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post #1327 of 1480
11/8/12 at 1:39pm
Quote:
Originally Posted by jjeff View Post

From my email to Sony today:
Thank you for contacting Sony Support.
I really understand your concern to regarding the TV Guide On Screen system of the TV. The TV Guide On Screen system is a 3rd party service currently provided by the Rovi Corporation and is available on some Sony TVs. Currently the data for the Guide is sent by way of over-the-air and cable broadcast transmissions, as well as by way of Internet connection to compatible devices.
Starting on November 1, 2012 the Rovi Corporation will start discontinuing the broadcast transmission of data from all US locations and will complete that process by April, 2013. Once the broadcast transmission ends in a location, the TV Guide On Screen service will only be available to TV that are Internet update capable, and are connected to an active network connection. Unfortunately, your TV will no longer be able to receive TV Guide information because it does not have Internet update capabilities for the TV Guide On Screen service.
However, I?ll forward your concern to the engineering team, so that they can check if a work around solution is possible. When many people having the TV submit their request to Sony, they might start working on a resolution for this. Since this has been a recent development, Sony has had very less time for looking into the issue. We?ll post the solution on the Sony website, when a resolution is found.
Thank you for understanding.
The Sony Email Response Team
C2X2
Bree

This is the boiler plate reply we all are getting from Sony
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post #1328 of 1480
11/8/12 at 1:52pm
Quote:
Originally Posted by Jed1 View Post

This is the boiler plate reply we all are getting from Sony

I'm making new tapes. I'm not good with data download schedules. When is the best or worst time to make recordings? Does it matter?
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post #1329 of 1480
11/8/12 at 1:56pm
Quote:
Originally Posted by JoeKustra View Post

I'm making new tapes. I'm not good with data download schedules. When is the best or worst time to make recordings? Does it matter?

From 10:30pm to 6:00am is the best time. That was always the time frame Rovi/Gemstar gave me over the years to run tests for them.
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post #1330 of 1480
11/8/12 at 4:02pm
Quote:
Originally Posted by WS65711 View Post

I don't have either of my two remaining DHG's hooked up right now. But my Mits TV with V-9 TVGOS has the 24hr Guide and it has no message about the guide ending. My Mits, like your Sony has no capability to get the Guide from the internet either.

Tonight my Mits does display the same message that others have seen....
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post #1331 of 1480
11/9/12 at 6:46am
For those of you who live near the Canadian border, there is a solution. We in Canada are still receiving the OTA guide. In your TV guide setup, just enter a near by Canadian postal code instead of your zip code, and the guide should reload. Canadian postal codes can be found here. http://www.canadapost.ca/cpotools/apps/fpc/personal/findByCity?execution=e4s1 Enter a province and city or town near you and it will give you a list postal codes.

Hope this helps at least some of you!
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post #1332 of 1480
11/9/12 at 6:52am
Quote:
Originally Posted by 300sflyer View Post

For those of you who live near the Canadian border,
and whose devices support Canadian postal codes,
Quote:
there is a solution. We in Canada are still receiving the OTA guide. Just enter a near by Canadian postal code instead of your zip code, and the guide should reload.
The DTVPal DVR, unless a different edition was sold in border cities, limits the postal code to five digits in the style of the USA before 1981: no sixth character, no letters of the alphabet.
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post #1333 of 1480
11/9/12 at 7:09am
Quote:
Originally Posted by dattier View Post

and whose devices support Canadian postal codes,The DTVPal DVR, unless a different edition was sold in border cities, limits the postal code to five digits in the style of the USA before 1981: no sixth character, no letters of the alphabet.

My Sony KDS-R60XBR2 supports both US zip codes with 5 digits, and Canadian postal codes with 6 digits.

Again, hope that helps at least some of you.
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post #1334 of 1480
11/9/12 at 7:54am
Quote:
Originally Posted by 300sflyer View Post

My Sony KDS-R60XBR2 supports both US zip codes with 5 digits, and Canadian postal codes with 6 digits.
Good thinking on Sony's part, and I'm sure that this wasn't even part of their design decision but just a lucky consequence.
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post #1335 of 1480
11/9/12 at 8:50am
Why just in the US? Overseas TVGOS will be OK…that means Rovi will still support, fix inserters, etc. Why is the Overseas market not profitable like the US? And then there’s Canada, why is the guide still going to work there?

???
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post #1336 of 1480
11/9/12 at 9:25am
Quote:
Originally Posted by BOZOO View Post

Why just in the US? Overseas TVGOS will be OK…that means Rovi will still support, fix inserters, etc. Why is the Overseas market not profitable like the US? And then there’s Canada, why is the guide still going to work there?
???

Maybe they are waiting for more warehouse space to store the returns. Or they are waiting for May 1 to kill Canada. Nobody knows.
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post #1337 of 1480
11/9/12 at 9:27am
Quote:
Originally Posted by 300sflyer View Post

For those of you who live near the Canadian border, there is a solution. We in Canada are still receiving the OTA guide. In your TV guide setup, just enter a near by Canadian postal code instead of your zip code, and the guide should reload. Canadian postal codes can be found here. http://www.canadapost.ca/cpotools/apps/fpc/personal/findByCity?execution=e4s1 Enter a province and city or town near you and it will give you a list postal codes.
Hope this helps at least some of you!
Quote:
Originally Posted by BOZOO View Post

Why just in the US? Overseas TVGOS will be OK…that means Rovi will still support, fix inserters, etc. Why is the Overseas market not profitable like the US? And then there’s Canada, why is the guide still going to work there?
???

Since Canada is part of North America then that data will be discontinued also.
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post #1338 of 1480
11/9/12 at 9:33am
Quote:
Originally Posted by Jed1 View Post

Since Canada is part of North America then that data will be discontinued also. .

That's true. The junk mail from Rovi says "U.S." but the TVGOS ad says "North America".
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post #1339 of 1480
11/9/12 at 9:46am
Quote:
Originally Posted by JoeKustra View Post

That's true. The junk mail from Rovi says "U.S." but the TVGOS ad says "North America".

You know the old saying "the devil is in the details". I guess we could also blame NAFTA!biggrin.gif
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post #1340 of 1480
11/9/12 at 9:49am
Quote:
Originally Posted by Jed1 View Post

Since Canada is part of North America then that data will be discontinued also. .

When I spoke to customer support at Revicorp yesterday, I asked about whether or not Canada would be discontinued at some point in the future as well, and I was told that at this point in time, it is undetermined. Keeping my fingers crossed it is not discontinued....
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post #1341 of 1480
11/9/12 at 10:55am
Quote:
Originally Posted by 300sflyer View Post

When I spoke to customer support at Revicorp yesterday, I asked about whether or not Canada would be discontinued at some point in the future as well, and I was told that at this point in time, it is undetermined. Keeping my fingers crossed it is not discontinued....

Between this information and this article:
http://news.investors.com/technology/071812-618533-rovi-stock-falls-on-earnings-warning.htm?p=full
I am getting the suspicion that corporate Rovi thinks that the US TVGOS users will run out and buy a device that has the Total Guide in it so they can say to the CE manufacturers that there is demand for their products. In my case that is not going to happen as I am not throwing Two Kuros away for Rovi. The only thing Rovi is doing in my case is pushing me to be a Tribune Media Services customer because I will buy two Tivos to replace the loss of TVGOS guide data and the loss of the Sony DHG. I can not believe after 15 years of being a TVGOS customer that Rovi would do something stupid like this.
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post #1342 of 1480
11/9/12 at 10:59am
Quote:
Originally Posted by Jed1 View Post

..... I can not believe after 15 years of being a TVGOS customer that Rovi would do something stupid like this.

Never forget.. Rovi is MacroVision reincarnated. MacroVision has NEVER been a consumer advocate. rolleyes.gif
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post #1343 of 1480
11/9/12 at 11:20am
Quote:
Originally Posted by WS65711 View Post

Never forget.. Rovi is MacroVision reincarnated. MacroVision has NEVER been a consumer advocate. rolleyes.gif

Actually Rovi is now losing money on this technology because it was developed for analog use.
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post #1344 of 1480
11/9/12 at 11:43am
My cable company has an IPG that's on all their various STB's. I am sure that there must be some kind of fee they pay, for it.

My cable company also has its own TVGOS "inserter". Why can't Rovi simply start charging too? While my cable company might grumble, as long as the fee is in line with that it already pays for the STB's, it might just go for it. I mean, its TVGOS that provides a program guide for all (most?) of its customers that use a cablecard instead of a STB.
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post #1345 of 1480
11/9/12 at 12:15pm
Quote:
Originally Posted by WS65711 View Post

Never forget.. Rovi is MacroVision reincarnated. MacroVision has NEVER been a consumer advocate. rolleyes.gif

I was thinking exactly the same thing yesterday. Since their inception Macrovision always owed allegiance to the content providers, not us. We are actually the enemy, It's in their corporate DNA.
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post #1346 of 1480
11/9/12 at 12:32pm
So Rovi’s ability to receive data via Overseas and maybe Canada broadcast data services will remain in tact and supported. Who are the US data services that will no longer broadcast to Rovi?

Rovi supplies I-guide to Comcast, the Guide for DirecTV, the Guide for Dish NET and the Guide for TiVo. Just look for the TV guide logo on all of those Guides and then ask the questions; Does Rovi profit from these Guides? Does Rovi get data via these broadcast services? One would thing so.

It’s all a big lie, behind it are those free market people from Comcast, etc. They all demand that we Rent their Boxes to record digital TV and to just know what programs are on tub, some free market…

In Europe high speed internet cost $6 a month over fiber optics. Why, because there are over sixty companies competing for those dollars. Europe has true competition, the US has only Comcast and AT&T, some free market…

Rovi will not fail because of the big headache it would cause for Comcast, DirecTV, Dish, TiVo and others. They all would have to develop their own guides. Rovi has too many big friends to fail and those big friends are telling Rovi to end TVGOS.

Sony will be of no help, they are out bucked.
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post #1347 of 1480
11/9/12 at 1:34pm
Quote:
Originally Posted by BOZOO View Post

So Rovi’s ability to receive data via Overseas and maybe Canada broadcast data services will remain in tact and supported. Who are the US data services that will no longer broadcast to Rovi?
Rovi supplies I-guide to Comcast, the Guide for DirecTV, the Guide for Dish NET and the Guide for TiVo. Just look for the TV guide logo on all of those Guides and then ask the questions; Does Rovi profit from these Guides? Does Rovi get data via these broadcast services? One would thing so.
It’s all a big lie, behind it are those free market people from Comcast, etc. They all demand that we Rent their Boxes to record digital TV and to just know what programs are on tub, some free market…
In Europe high speed internet cost $6 a month over fiber optics. Why, because there are over sixty companies competing for those dollars. Europe has true competition, the US has only Comcast and AT&T, some free market…
Rovi will not fail because of the big headache it would cause for Comcast, DirecTV, Dish, TiVo and others. They all would have to develop their own guides. Rovi has too many big friends to fail and those big friends are telling Rovi to end TVGOS.
Sony will be of no help, they are out bucked.

Here is a list of Tribune Media Services customers:
http://www.tribunemediaservices.com/about-us/clients/48190892.html

Here is a list of Rovi customers:
http://www.rovicorp.com/company/about/customers.htm

Here is a list of FYI Television customers:
http://fyitelevision.com/about-us/our-clients.aspx

It appears that Rovi is only disconnecting US TVGOS customers who's guides need inserters for data. This does not affect any other TVGOS customers world wide and it also does not effect devices that can get their data from an internet connection. The cable companies do not get their data delivered to them by inserters.
According to the notice in our guides Rovi is saying that they are shutting down the TVGOS equipment but this can not be true because the Canadian customers will lose their TVGOS data so I think that Rovi is only removing the inserters from the broadcast stations in the US and leaving all the other infrastructure in place. I can not see how this saves them much money so I beleive they are trying to get US TVGOS customers to run out and buy a new device that has their new guide in it.
As for why things go the way they do in the US, I will stick to this statement "We have the best government that money can buy".
Edited by Jed1 - 11/9/12 at 1:52pm
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post #1348 of 1480
11/9/12 at 11:03pm
Quote:
Originally Posted by Jed1 View Post

As for why things go the way they do in the US, I will stick to this statement "We have the best government that money can buy".

 

And leave it at that. AVS Forum is not the place for discussing socio-political beliefs, anyway.

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post #1349 of 1480
11/10/12 at 4:29am
Quote:
Originally Posted by Jed1 View Post

It appears that Rovi is only disconnecting US TVGOS customers who's guides need inserters for data.

So, those who get their TVGOS data thru a digital broadcast channel, like CBS-DT, will continue?
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post #1350 of 1480
11/10/12 at 5:00am
Quote:
Originally Posted by WaltA View Post

So, those who get their TVGOS data thru a digital broadcast channel, like CBS-DT, will continue?

No. The message says all broadcast TVGOS will end.
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