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TVGOS ( TV Guide On Screen ) Devices - Page 29

post #841 of 1480
When I was having problems with the Guide using my Mits DLP, Rovi's consumer support rep. 'Nick' went out of his way to troubleshoot the problem via phone calls, not just e-mails.
post #842 of 1480
videobruce

Thanks for the response about Nick at Rovi, but do you have a phone number? When I go to the Rovi site, it says to contact my equipment mfr. (Pioneer,Panasonic) for TV Guide issues.

The one time I emailed Rovi they just sent back a message saying to contact the equipment mfr. just like the Rovi site says. Seems to me they specifically DON'T respond to an end consumer/user unless you say the secret word or already have a phone number for a tech.

I don't see any phone number on the Rovi site, just email contacts. What am I missing?
post #843 of 1480
He called me after I placed a call with Mits. They contacted him.
post #844 of 1480
According to the Rovi site, the phone number for TVGOS customer support is 800-386-7380. FYI the page where this was found is http://www.rovicorp.com/products/ce_...nk_id=rightnav

I have no idea whether this number will help, but it is publicly posted, so I'd imagine it's not some individual's phone.
post #845 of 1480
Thread Starter 
Quote:
Originally Posted by Lanceg View Post

According to the Rovi site, the phone number for TVGOS customer support is 800-386-7380. FYI the page where this was found is http://www.rovicorp.com/products/ce_...nk_id=rightnav

I have no idea whether this number will help, but it is publicly posted, so I'd imagine it's not some individual's phone.

That's the number for CE manufacturer support. Good luck. Maybe if they feel sorry for you after hearing about your pain...

Quote:
CE Manufacturers
If you need help, you can contact us directly at CE_customer_support@rovicorp.com or 800-386-7380.

I suppose you could say you are a CE Manufacturer... I manufacture happiness in my family when my TVGOS works...
post #846 of 1480
To my surprise and delight, TVGOS is starting to work as of today, 2/4. Hope it isn't a fluke - my dvrs are hungry.

After TVGOS signal disappeared on Brooklyn Park MN cable 1/22/11, I called Comcast. Comcast tech arrived 2/1 and I explained situation (he was totally unaware of TVGOS dvrs) but surprisingly willing to investigate. I showed him the web page at Rovi.com stating that as of 2/1/2011 both analog and digital TVGOS should be available for my zip code on Comcast.

He called one of his Comcast Engineers who verified later that they couldn't find the TVGOS data in their feed. They said they would look into it, and agreed TVGOS should be there.

I had also called Pioneer 1/31 for help, but haven't heard back from them. I sent an email to the Engineering Dept. at the local TVGOS host channel (WCCO) which has gone unanswered.

In any case, the Guide is filling as of this morning - I just hope it continues. I'm going to call the Comcast tech today and report the news and see if he knows what happened. I'll post anything I find out if it seems useful to this thread.
post #847 of 1480
I used TVGOS but finally gave up on it and bought a TIVO several years ago. I always had issues with Comcast keeping the TVGOS working and now that there is only digital OTA my old analogue TVGOS would probably be useless anyway. I doubt that there are many individuals still using TVGOS so I am not surprised that no one has responded to Comcastardly’s question.

There are several threads on the AVS forums devoted to TVGOS. I have not looked at them in a long time and they might be “dead” but here they are if they help

TVGOS not updating
TVGOS (TV Guide on Screen) Devices
TV Guide on Screen – Post your info here!
post #848 of 1480
For those who loose the Guide that are on a CATV feed, have you tried the direct OTA instead??
post #849 of 1480
Many devices only have a analog tuner and therefor cannot tune digital OTA.
Apparently a couple CECBs have the ability to convert the digital OTA TVGOS to analog but from what I've read that method is very convoluted and not really worth the bother.
I personally didn't go that route because neither of the boxes that did the conversion had S-video out and from what I've read both are rather lacking in Picture Quality from their composite outputs. I got spoiled by my CM-7000 which unfortunately didn't do the conversion. I've since moved on to a Tivo and only use my DVDRs for archiving off the Tivo HD(via S-video).
post #850 of 1480
The DTVPal and the Artec CECB's have that capability (among possibly others) and it's not that hard. I have used the Artec on two different devices to 'jump start' the Guide with TVGOS devices that have a problem getting going from a reset or from scratch.
post #851 of 1480
Those are the two I was thinking about but from reading on AVS I don't think I would have been happy recording from either box. At the time I did quite a bit of research on the DTV Pal and I found no practical way to use the Pal to convert the TVGOS but do the actual recording from another box(my CM-7000) and use my IR blaster to change the channels on the CM. It's possible some devices could be configured to do that, but not my Panasonic DVDRs.
post #852 of 1480
Quote:
Originally Posted by videobruce View Post

For those who loose the Guide that are on a CATV feed, have you tried the direct OTA instead??

I haven't had any luck in my OTA market at all (Chicago) using a DTV Pal CECB to get the guide info on any of my HDD/DVD recorders. More power to those who have gotten it to work.
post #853 of 1480
Quote:
Originally Posted by Paw Paw View Post

I used TVGOS but finally gave up on it and bought a TIVO several years ago. I always had issues with Comcast keeping the TVGOS working and now that there is only digital OTA my old analogue TVGOS would probably be useless anyway. I doubt that there are many individuals still using TVGOS so I am not surprised that no one has responded to Comcastardly's question.

There are several threads on the AVS forums devoted to TVGOS. I have not looked at them in a long time and they might be dead but here they are if they help

TVGOS not updating
TVGOS (TV Guide on Screen) Devices
TV Guide on Screen - Post your info here!

Since TVGOS is required to use his DHG-HDD500, he has been getting a lot of help on that thread. I don't have any statistics on TVGOS usage. V10 is included with my Sony TV. Does that count? Strange how most problems with TVGOS have "Comcast" found someplace. I wonder why.
post #854 of 1480
Our analog tvgos also went out again. The last transmission was on 1/26/11. Left a few calls for Comcast and was finally was able to speak to a representative who said he would forward the outage information to the engineer team. Our previous tvgos outage lasted from 10/13/10 - 11/19/10. With so many users dropping cable & satellite because of economic reasons, I would imagine companies should do everything in their power to keep their existing customers happy. Will keep forum members posted of any updates.
post #855 of 1480
Quote:
Originally Posted by HoustonUserSue View Post

Our analog tvgos also went out again. The last transmission was on 1/26/11. Left a few calls for Comcast and was finally was able to speak to a representative who said he would forward the outage information to the engineer team. Our previous tvgos outage lasted from 10/13/10 - 11/19/10. With so many users dropping cable & satellite because of economic reasons, I would imagine companies should do everything in their power to keep their existing customers happy. Will keep forum members posted of any updates.

I have been trying to get a grid on my TVGOS DVR on Comcast Houston and via OTA too and all I've accomplished in more than a week is to get a good device time and lots and lots and lots of freakin ads on my (no)listings page.

I have now contacted the TVGOS engineer guru at my CBS affiliate; the TVGOS expert at Comcast; Rovicorp and now the VP at Comcast... to no avail. Everyone says everything is well and good with TVGOS at THEIR place and still, we have no TVGOS in the Houston area?
post #856 of 1480
Quote:
Originally Posted by EeeCeeTee View Post

videobruce

Thanks for the response about Nick at Rovi, but do you have a phone number? When I go to the Rovi site, it says to contact my equipment mfr. (Pioneer,Panasonic) for TV Guide issues.

The one time I emailed Rovi they just sent back a message saying to contact the equipment mfr. just like the Rovi site says. Seems to me they specifically DON'T respond to an end consumer/user unless you say the secret word or already have a phone number for a tech.

I don't see any phone number on the Rovi site, just email contacts. What am I missing?

I found this in my old files (he seems to be the only one at Rovi with a clue):

Nick Ferrelli
nick.ferrelli@macrovision.com
Technical Support Engineer
TV Guide On Screen
781-276-8856
post #857 of 1480
Quote:
Originally Posted by comcastardly View Post

I have been trying to get a grid on my TVGOS DVR on Comcast Houston and via OTA too and all I've accomplished in more than a week is to get a good device time and lots and lots and lots of freakin ads on my (no)listings page.

I have now contacted the TVGOS engineer guru at my CBS affiliate; the TVGOS expert at Comcast; Rovicorp and now the VP at Comcast... to no avail. Everyone says everything is well and good with TVGOS at THEIR place and still, we have no TVGOS in the Houston area?

I went through a one-year ordeal trying to get things working here in South Florida, only to abandon my quest when I kept getting basically the same responses from all of the parties involved. In fact, Mitsubishi's head of consumer relations told me last week that they never guaranteed that the firmware updates they were sending to customers having TVGOS issues would actually RESOLVE those issues. In all fairness to CBS and Comcast in this area, there ARE a few TV sets that are actually working with the TVGOS stream as it's being broadcast now, but my Mitsubishi WD-57732s are not among them.
post #858 of 1480
Still do not have our analog tvgos back in Houston. Still waiting to hear back from Comcast. Heard from Rovi and will be sending Rovi our v9 tvguide diagnostics. It is Rovi's understanding that there were a few problems with cable cards in the Houston area, which been resolved. Anyways, let them know if that is not the case.
post #859 of 1480
Quote:
Originally Posted by HoustonUserSue View Post
Still do not have our analog tvgos back in Houston. Still waiting to hear back from Comcast. Heard from Rovi and will be sending Rovi our v9 tvguide diagnostics. It is Rovi's understanding that there were a few problems with cable cards in the Houston area, which been resolved. Anyways, let them know if that is not the case.
I feel bad for you. Have you been following the TVGOS tech info on the DHG thread? It's soooo far beyond me, but I do feel fortunate to have just one analog insterter on my cable feed.
post #860 of 1480
Well after almost a year of TVGOS "Trouble Free" operation, courtesy of WTLH TV Fox and MediaCom Cable, its No Listing, again!
post #861 of 1480
Quote:
Originally Posted by JoeKustra View Post

I feel bad for you. Have you been following the TVGOS tech info on the DHG thread? It's soooo far beyond me, but I do feel fortunate to have just one analog insterter on my cable feed.

Thanks JoeKustra, will check out the other forums for more info.
post #862 of 1480
I seen this a while ago but never got around to posting this. I never knew that Rovi owned a majority interest in Norpak Corp who makes the inserters for TVGOS. Rovi must have aquired Norpak when they bought Gemstar.
http://www.tvtechnology.com/article/104922

Quote:


Ross Video Limited announced today that it has entered into an agreement to acquire Norpak Corp., which is majority-owned by Rovi Corp. The sale is scheduled for completion on September 17.

Norpak manufactures Nielsen encoders and Closed Captioning Inserters as well as VBI, VANC and transport stream data insertion products. Norpak has been an openGear partner for the past three years and offers a range of openGear-compliant data insertion products.

Ross Video plans to integrate Norpak operations and personnel into Ross’ Ottawa Research and Development Center and Iroquois Manufacturing Facility. Ross will continue to sell and service the Norpak product portfolio, which will transition to the Ross brand.


“We are excited to expand our corporate capabilities deeply into the data insertion technology area,” said David Ross, CEO, Ross Video, “Norpak’s product portfolio and experience in broadcast data insertion will help Ross provide more complete customer solutions and will be a significant benefit to our openGear and other product lines as we move forward.”

“We believe that this transition will be great for Norpak customers. Ross is a terrific home for Norpak” said Michael Dobson, President of Norpak.

And apparently samsung was also part owner of Norpak according to this article from July of 1996.
http://www.transmitter.com/pr/norp0796.html

Quote:


NORPAK AND SINCLAIR DEMONSTRATE INTERNET DELIVERY VIA TELEVISION
-------



High Speed Delivery of Internet content directly to PCs
Allows All Broadcasters to Offer Data Services to Businesses and Consumers

JULY 23, 1996 -- San Diego, CA -- At the ISA Annual Conference Norpak Corporation announced today that it and Sinclair Broadcast Group of Baltimore, MD have successfully conducted a demonstration of a system for broadcasting Internet information to personal computers using the TV signal. The demonstration was conducted throughout the Baltimore area using Norpak's new VBINET System and the facilities of Sinclair's two UHF TV stations. The demonstration conclusively established that the Norpak VBINET system could deliver Internet data throughout the Baltimore area at speeds of 100kbps and higher.

The VBINET System consists of a Server and TV Data Encoder at the headend and a TV Data Receiver at the receive end. The high speed Internet data is carried on the TV signal using the vertical blanking interval (VBI). The TV Data Receiver is available as either a PC Card that plugs into one of the computer's expansion slots, or as a standalone external box that connects to one of the computer's COM ports. A basic VBINET headend sells for $10,000US. The TV Data Receiver costs about the same as a high quality telephone modem.

The Internet data is distributed via the TV signal, received, stored and automatically updated on the end user's PC hard drive. PC users can browse and interact with the data just like they would regular Internet data by using any standard browser like Microsoft Explorer, or Netscape Navigator. Data access and display is virtually instantaneous -- Web pages, graphics, sound clips and video clips all appear at the click of the PC mouse. This feature opens the door for service and content providers to provide more compelling content than is practical over the Internet today. The system automatically connects the PC user to the Internet for "hotlinks" to data or to other Web sites not sent via the TV signal. This is the only time that the end user has to tie up a phone line or be exposed to the inherent delays of the Internet.

In a separate news release Sinclair has announced its intentions to deploy the system in the near future to provide a new service called "Supercast". Sinclair's Supercast service will deliver Internet information free to the end user's computer. The service will be supported by advertising. According to Nat Ostroff, Vice President of New Technology at Sinclair, "Supercast will be the first Internet application that does not require the end user to pay a recurring price for access. It will bring the benefits of the Internet and the Information Super Highway to the entire market place, for free. In short, Supercast will make Internet information available to everyone who has a computer".

Jim Carruthers, President of Norpak stated "Norpak is pleased to be working with Sinclair on this project. Our VBINET System is ideally suited for the Supercast service and similar applications where there is a need to distribute Internet content to widely dispersed PC users. The system was specifically developed to overcome the inherent access/response limitations of the Internet, and to provide an alternative delivery vehicle where the costs to add users is minimal".

Sinclair is the seventh largest broadcast group in the United States with 28 TV and 34 radio stations in 27 separate markets. The television group reaches 14.82% of the United States and includes ABC, CBS, FOX and UPN affiliates. The radio assets constitute one of the ten largest groups in radio. Sinclair is a public company that trades on the NASDAQ under the symbol SBGI.

Norpak Corporation is the world's leading supplier of vertical blanking interval (VBI) TV data transmission systems with over 18 years experience and more than 900 systems installed worldwide. Norpak is a privately held company based in Kanata, Ontario, near Ottawa. Significant shareholders in Norpak are Gemstar and Samsung.
post #863 of 1480
Quote:
We are excited to expand our corporate capabilities deeply into
.....our pockets. I'm sure "they" are excited. Gotta love this Corp. line of BS. I think they actually believe all this crap they churn out.
Quote:
a system for broadcasting Internet information to personal computers using the TV signal.
Wow. Just think, they could send data for scheduling TV programs.

They can't reliably send small bits of data for what they have now. I love to see how this works to stream megabits.

Nice find Jed1.
post #864 of 1480
Well, I have been using the TVGOS function on my Panasonic TH-50PX600U plasma TV for several years now but as of a week ago, TVGOS is GONE. (I normally receive the guide data over-the-air.)

I mean the function is literally gone! Whenever I push the TVGOS button on the remote, or try to access it from the Main Menu, ABSOLUTELY NOTHING HAPPENS! It just stays on whatever TV channel I happen to be watching as if nothing happened. I can't even access it to run diagnostics or re-set it back up.

I tried resetting everything on the TV...even doing a special factory reset but TVGOS is still gone.

When I check the firmware version numbers in the "ABOUT" section of the TV Menu, the version number for TVGOS is BLANK! It used to be firmware version 9.xxxxx.

It is almost as if Rovi pushed out a code that told the TV to completely remove TVGOS down to the code level.

Every other function on the TV functions perfectly fine so I am stymied on this one.

Has anyone else out there had anything similar happen to them on any TVGOS device?
post #865 of 1480
Quote:
Originally Posted by polyscroll View Post

Well, I have been using the TVGOS function on my Panasonic TH-50PX600U plasma TV for several years now but as of a week ago, TVGOS is GONE. (I normally receive the guide data over-the-air.)

I mean the function is literally gone! Whenever I push the TVGOS button on the remote, or try to access it from the Main Menu, ABSOLUTELY NOTHING HAPPENS! It just stays on whatever TV channel I happen to be watching as if nothing happened. I can't even access it to run diagnostics or re-set it back up.

I tried resetting everything on the TV...even doing a special factory reset but TVGOS is still gone.

When I check the firmware version numbers in the "ABOUT" section of the TV Menu, the version number for TVGOS is BLANK! It used to be firmware version 9.xxxxx.

It is almost as if Rovi pushed out a code that told the TV to completely remove TVGOS down to the code level.

Every other function on the TV functions perfectly fine so I am stymied on this one.

Has anyone else out there had anything similar happen to them on any TVGOS device?

See my post#860. I still get the Time but no channel line up or listings. When this happened approx a yr ago, I emailed Microvision CE Support and they finally sent me a fix. However, the "fix" does not now work. I have made several phone calls but no help. The companies that "own" the TVGOS support function, seem to changing annually ,or sooner. A previous post points to Ross Video as maybe the new daddy-----??? This has been a very unpleasant ordeal.
post #866 of 1480
Hello, all:

After my post several weeks ago about setting up an FAQ about TVGOS on RabbitEars, Lance G wrote one up and I've posted it. Let us (Lance and I) know what you think: http://www.rabbitears.info/market.php?request=tvgosdoc

- Trip
post #867 of 1480
Very nice Lance G and trip! I wonder if in addition to VCRs you want to add DVDRs to your list of devices that use TVOGS, after all I'm guessing their might be more TVGOS DVDR users left than TVGOS VCR users.
Another thing you might want to consider adding would be a section on CECBs that convert the OTA digital TVGOS to analog TVGOS, for our legacy(analog tuner only) devices. I believe both the DTVPal and Artec(select models) will do the conversion but I have no personal experience with either.
Under TVGOS features you might also want to consider adding a note alongside point #2 Eight days......... saying something like (note select TVs only utilize 24hrs of listings, called TVGOS daily). Just a thought.
Again nice work to you both!
post #868 of 1480
Thread Starter 
Quote:
Originally Posted by Trip in VA View Post

Hello, all:

After my post several weeks ago about setting up an FAQ about TVGOS on RabbitEars, Lance G wrote one up and I've posted it. Let us (Lance and I) know what you think: http://www.rabbitears.info/market.php?request=tvgosdoc

- Trip

Thanks Lance & Trip. I added a link to that in my first post
post #869 of 1480
Maybe we should e-mail the link to Rovi.
It's too bad they are so bull headed and paranoid about their delivery system.
post #870 of 1480
Thanks, all, for your positive responses. Since I no longer receive TVGOS via DirecTV I had to write the document "blind", so I'm glad there aren't any glaring errors that anyone here has spotted.

Thanks in particular to jjeff, who gave me some good suggestions. Maybe I should PM you, jjeff, but I'll stick a little bit in here first.

To explain my situation -- I have a Panny EH55, from which I've gleaned all of my direct experience with TVGOS. This means I only really know about ANALOG TVGOS, because of the analog tuner, and about TVGOS Version 9, since that's what is in the EH55. I also have a Sony KDL-46HX800 HDTV, which has TVGOS that is not set up due to the lack of an OTA connection.

Quote:


I wonder if in addition to VCRs you want to add DVDRs to your list of devices that use TVOGS, after all I'm guessing their might be more TVGOS DVDR users left than TVGOS VCR users.

I think my omission of "DVDR" devices is a terminology error on my part. With my Panny, I have thought of that box as a "DVR" for years. Not until I finally entered the HDTV world did I realize that "DVR" is now used to describe a device which does NOT have a DVD burner! I should change the document's list of TVGOS devices to include VCRs, DVDRs, and TVs, because AFAIK those new-fangled (sorry) "DVRs" don't include TVGOS.

Quote:


Another thing you might want to consider adding would be a section on CECBs that convert the OTA digital TVGOS to analog TVGOS, for our legacy(analog tuner only) devices. I believe both the DTVPal and Artec(select models) will do the conversion but I have no personal experience with either.

I completely agree that something should be said about DTVPal-type devices. The reason I left them out is that I, because of my "excuses" above, have no direct experience with them. I should probably go back through the forum and reread everything about the experience with getting these devices to work (painful as it was).

Quote:


Under TVGOS features you might also want to consider adding a note alongside point #2 Eight days......... saying something like (note select TVs only utilize 24hrs of listings, called TVGOS daily).

Sorry I'm not up to speed on this. I should go back and read the forum again, since I dimly recall reading about it a while back. Am I remembering correctly that TVGOS Version 10 is "TVGOS Daily"?

Anyway, thanks again for reading my stuff, and thanks to Trip for convincing me to write all this stuff down before I forget it.

Lance
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