Originally Posted by mr72
Hey folks --
I have a BD390 that is connected via the analog outputs to my old 5.1 receiver. I have noticed an audio problem and searching this 196 page thread didn't yield any info about this particular issue.
The audio crackles and distorts badly on loud passages on some discs. Some discs work fine. Star Trek has this problem, and The Wolfman also had the crackling/distorting problem. I have watched a number of other BDs on it that worked fine, such as Shutter Island, Italian Job, Transporter 3, Hurt Locker, etc. At first I thought maybe the problem was with 7.1 material being converted to 5.1 but Star Trek is 5.1. Then I thought it was DTSHD but many of the ones that play OK are DTSHD. So now I am thinking maybe it is just particular discs.
If I use the digital output and let my receiver do the DD decoding, then the problem goes away. It appears to be a problem with the player's internal audio decoder. I would run it this way all the time except that my receiver doesn't have a DTS/HD decoder.
Has anyone seen this issue, and in particular, do you have a workaround?
When I get some time I will call LG and see if they can assist.
I posted about this problem a few pages back. In my case I sent the player back under warranty twice and they said they couldn't find a problem, after which my labor warranty expired.
It seemed to go away with the speakers set to small, but lately I've been noticing it, just not as loud( for example on IronMan, the sound of the suit or rockets flying causes some crackle).
I noticed it only with DTS tracks even on DVD's. Watching Pirates of the Caribbean DVD which had DTS and DD tracks, the crackle was not there when playing the DD track but was with DTS. Same thing for blu-rays, Tru-HD didn't seem to cause the problem but DTS-MA movies did. So I'm thinking it's a software/decoding glitch.
FYI, I hooked even a different set of analog cables directly to my Panasonic P50X1 and the distortion was audible there. Like others have complained, LG support is horrible and I seriously doubt the techs actually tried to replicate my complaint despite specifically requesting they do.
Besides this issue, I like the player but will likely not buy another LG product because of how they treat customers that buy their products.