I had a failure with my BDP-83. When I contacted Oppo I told them I suspected a surge via the telephone line because my dsl modem also failed. The 83 was out of warranty and I was expecting an email with a repair quote, but instead, I got an RMA, later a confirmation of the issue, and a few days later got the player back fixed NO CHARGE. Remarkable service. All in about a week turnaround time. So impressed, I've bought another BDP-93 and will move the 83 to the bedroom. Other companies could learn from Oppo - great service = repeat business and customer referrals.
post #36181 of 39058
4/20/11 at 8:58am