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Official Samsung BD-P1600 Owners/master thread - Page 116

post #3451 of 3592
6/24/11 at 5:01pm
Quote:
Originally Posted by samsurd2 View Post

The digital audio output on TVs usually will only give a 2 channel (stereo) PCM signal UNLESS the digital multichannel (5.1) audio input is received by the TV's own tuner - for example, OTA (antenna). Multichannel digital audio from HDMI input to the TV will end up as stereo.

Interesting to know in general. For my specific case I'd say that troubleshoot doesn't hold up to scrutiny just because the PS3 has no similar trouble (remember when I wrote of physically switching the HDMI cord from the back of BD1600 to PS3, taking all of 5 seconds, and the DTS multichannel audio then works?)...which is why I suggested the TV is not the problem. But to play devil's advocate (though it's a bit farfetched) I might wonder if the TV's tuner can accept PS3 input signal but not BD1600.
Quote:
Originally Posted by samsurd2 View Post

JMO but I'd recommend using RedZeppelin's solution - optical audio output from 1600 directly to the receiver and go HDMI from the 1600 to the TV.

EDIT: think I misunderstood the first time. I'll look into that now...though that means having to undo the optical connection from my DVD player (which I prefer for DVDs) since my audio receiver only has one red-light optical input.

Also, I tested a DVD rather than a bluray. My "If All Goes Wrong" DVD has a DTS multichannel setting and a 5.1 multichannel setting. I don't know what that latter generic sounding one even is, but it works while the DTS multichannel once again does not. If all discs had whatever that generic 5.1 multichannel encoded audio is as a choice I'd be satisfied and just use it, but most don't.

I also didn't mention it earlier because I haven't had it happen in my latest round of testing (I had also fooled with this a couple of months ago), but on occasion, I've had the DB1600 play multichannel on a bluray...for all of 1 to 3 seconds and then it abruptly cuts off. That's what clued me in that maybe it has the capability but some copy protection scheme is nixing it. All my discs are legit of course so there is no legitimate reason for copy protection to be kicking in.
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Gear mentioned in this thread:

post #3452 of 3592
6/24/11 at 10:38pm
Works!
Thanks samsurd2 and redzeppelin. Pulling the red-light optical cord out of the back of my dvd player and plugging it into the BD1600 is a very acceptable workaround. Not trying that before posting here was pretty stupid I admit, but I wonder if the reason I didn't try it right off the bat was because my audio receiver only has 1 optical input, requiring me to switch plugs back and forth between my dvd and bluray player...plus I figured the HDMI oughta work...but then later when I had exhausted all other options I forgot to go back to that first one.

Mind you, I still see no reason why my audio won't work through my HDMI cord, but whatever. I don't have to get a new bluray player anytime soon and that's what's important.
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post #3453 of 3592
6/26/11 at 2:45pm
^ Given the vagaries of HDMI handshaking, etc., glad to hear that at least you've got a workaround solution.
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post #3454 of 3592
8/24/11 at 4:14pm
Hi guys, I've been having some problems with my BDP1600 lately, and after several tests I've come to the conclusion that all my problems come from MKVs whose audio tracks are encoded with some form of DTS.

If I happen to download a movie that MKVMerge, MKVExtract or HandBrake reports its audio track to be encoded in any form of DTS, I already know beforehand that I will have some sort of trouble.

Trouble goes from (depending maybe on the audio codec):
a. having very annoying and very loud high pitch glicks in the track, in all the movie. sometimes i am allowed to change the sound track, so I have to accept maybe a different audio track maybe in AC3 which is in another language. that if I am lucky. I usually take HandBrake and re-encode the audio to some other form, and that will do it. But in the re-encoding I lose some video quality, not to mention the time it takes me to do it.

b. the movie will not play at all, and it will skip to the next movie without having the option to do anything.

I don't have any fancy audio system, I'm just using the TV speakers, audio fed by the same HDMI cable that goes out from the BDP1600.

Am I the only one having this problem with DTS tracks?
I have the latest firmware version up to date.

Regards.
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post #3455 of 3592
8/24/11 at 4:27pm
Quote:
Originally Posted by drakorg View Post

Hi guys, I've been having some problems with my BDP1600 lately, and after several tests I've come to the conclusion that all my problems come from MKVs whose audio tracks are encoded with some form of DTS.

If I happen to download a movie that MKVMerge, MKVExtract or HandBrake reports its audio track to be encoded in any form of DTS, I already know beforehand that I will have some sort of trouble.

Trouble goes from (depending maybe on the audio codec):
a. having very annoying and very loud high pitch glicks in the track, in all the movie. sometimes i am allowed to change the sound track, so I have to accept maybe a different audio track maybe in AC3 which is in another language. that if I am lucky. I usually take HandBrake and re-encode the audio to some other form, and that will do it. But in the re-encoding I lose some video quality, not to mention the time it takes me to do it.

b. the movie will not play at all, and it will skip to the next movie without having the option to do anything.

I don't have any fancy audio system, I'm just using the TV speakers, audio fed by the same HDMI cable that goes out from the BDP1600.

Am I the only one having this problem with DTS tracks?
I have the latest firmware version up to date.

Regards.

A recent update to this, I've just downloaded Sucker Punch 1080p that had its audio encoded with DTS and I was expecting problems but the movie played well. Maybe it has to do with the bitrate?

I will inspect this movie closely and compare it to the others, maybe this movie holds the key.

Will keep you updated, but tips/comments are still welcome.

Thank you.
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post #3456 of 3592
8/24/11 at 7:39pm
Quote:
Originally Posted by drakorg View Post

A recent update to this, I've just downloaded Sucker Punch 1080p that had its audio encoded with DTS and I was expecting problems but the movie played well. Maybe it has to do with the bitrate?

I will inspect this movie closely and compare it to the others, maybe this movie holds the key.

Will keep you updated, but tips/comments are still welcome.

Thank you.

Curious, is this download via Netflix?

I have a 1600 and would be interested in trying out this playback method...
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post #3457 of 3592
8/24/11 at 8:41pm
Quote:
Originally Posted by Al Sherwood View Post

Curious, is this download via Netflix?

I have a 1600 and would be interested in trying out this playback method...

Hi there. No, the movie was downloaded via regular torrent, and then copied to a USB disk (1TB Western Digital MyPassport, supporting USB 3.0). Disk is connected to the player as if it was a regular pendrive, and it recognizes it perfectly. USB3.0 is not mandatory, I don't even know if the BDP1600 uses the 3.0. It is more for the sake of speed when managing such large files from/to the pc.

Since it is normal that 1080p movies occupy more than 4G, you have to format the disk in NTFS to bypass the 4G limit of FAT32. BDP1600 even recognizes NTFS hardlinks correctly (I was in owe with this one), so you can have your movie under different directories, and have like free copies of the movie in other directories.

For instance, I like to have my movies organized according to IMDB genres, so you will find the same movie under the Action, Adventure and Thriller directories.

BDP1600 supports MKV and MP4 with H264 at 1920x1080 with no problem.
But it will always depend on the underlying codecs that were used to build up the MKV. So from time to time you will have some problems like the one I mentioned here. DTS with 6 channels in high bitrate are problematic.

One other thing is that, despite the MKVs having different subtitle tracks, the player will not recognized any. If you want subtitles, you will have to build the companion .SRT file, with the very same name of the MKV.

If the MKV has the subtitles in it, in S_TEXT format, you can just extract them with "mkvextract" that is a GUI for the mkvtools toolkit.

You just select the subtitle track and there you are.
One other thing, BDP1600 does not like UTF-8 encoded SRT files.
You will have to manually transform any UTF-8 files (they end up this way after exporting them from a UTF-8 text stream), with a simple NOTEPAD.
Just open the SRT, go to Save As ... and then select ANSI in the encoding, instead of the already selected UTF-8. And you are done. The .SRT will now be ANSI encoded, and the BDP1600 will recognize it smoothly.

The other possibility is that the subs are embedded in other formats, like SUP or even a stranger one that I don't remember right now, that I had to deal with the other day. But with the appropiate tools (SUPRip for example for SUP streams) you can manually convert the images into txt, and build the .SRT.

.SRT subtitling is the only way I got around the BDP1600 but I'm not complaining. HOWEVER, it would be FANTASTIC if it could relieve me of the burden of doing this extra work and just use the subs from the MKV (when available), but for the time being this is the best I could do.

Hope it helps.
And if any of you can give me some light on the DTS problem I'm having, you will be more than welcome

Thank you.
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post #3458 of 3592
8/24/11 at 8:51pm
Quote:
Originally Posted by FastMHZ View Post

Hi Guys,

I am thinking to buy this BD-P1600.

It play .mkv files with 1080p DTS audio and ripped DVD estructure over USB with a pendrive ?

It recognize a external Hard Drive over USB port ?

It recognize a external .str subtitle file with a .avi or .mkv media file ?

Thanks.

I know this post is old, but anyways.

Yes, yes, and yes.

Not sure about the ripped DVD structure from pendrives, but dude, rip it and put it an MKV. Who likes to have one movie per device anyways?

Other issue is DTS sound. I am having some problems with it. I still have to find a pattern, but most of the time it works correctly. Some movies though, will have to be reencoded, to bypass the DTS problem. Handbrake is very good for reencoding.

SRT Files have to be ANSI encoded though.

Hope it helps.
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post #3459 of 3592
8/24/11 at 10:06pm
Quote:
Originally Posted by drakorg View Post

A recent update to this, I've just downloaded Sucker Punch 1080p that had its audio encoded with DTS and I was expecting problems but the movie played well. Maybe it has to do with the bitrate?

I will inspect this movie closely and compare it to the others, maybe this movie holds the key.

Will keep you updated, but tips/comments are still welcome.

Thank you.

These are details for 3 movies.
Sucker Punch 1080p DTS works fine, video and audio.
Blind Fury 1080p AC3/DTS works fine in AC3, DTS sound is all chopped.
Leon The Professional 1080p AC3/DTS works fine in AC3, DTS sound is all chopped. It's better than Blind Fury but still unusable in the BDP1600 as is.

Information was gathered with MKVInfo that is a GUI for mkvtools.

Leon the professional
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Blind Fury
Code:
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(MKVInfo) |   + Pixel height: 1080
(MKVInfo) |   + Interlaced: 0
(MKVInfo) |   + Display width: 1920
(MKVInfo) |   + Display height: 1080
(MKVInfo) | + A track
(MKVInfo) |  + Track number: 2
(MKVInfo) |  + Warning: There's more than one track with the number 2.
(MKVInfo) |  + Track UID: 1165666728
(MKVInfo) |  + Track type: audio
(MKVInfo) |  + Enabled: 1
(MKVInfo) |  + Default flag: 1
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(MKVInfo) |  + Lacing flag: 1
(MKVInfo) |  + MinCache: 0
(MKVInfo) |  + Timecode scale: 1
(MKVInfo) |  + Max BlockAddition ID: 0
(MKVInfo) |  + Codec ID: A_AC3
(MKVInfo) |  + Codec decode all: 1
(MKVInfo) |  + Default duration: 32.000ms (31.250 fps for a video track)
(MKVInfo) |  + Language: spa
(MKVInfo) |  + Audio track
(MKVInfo) |   + Sampling frequency: 48000
(MKVInfo) |   + Channels: 6
(MKVInfo) | + A track
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(MKVInfo) |  + Warning: There's more than one track with the number 3.
(MKVInfo) |  + Track UID: 3616577456
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(MKVInfo) |  + Language: und
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(MKVInfo) |  + Timecode scale: 1
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(MKVInfo) |  + Language: eng
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(MKVInfo) |    + Scope: 1 (1: all frames)
(MKVInfo) |    + Type: 0 (compression)
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(MKVInfo) |  + Track type: subtitles
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(MKVInfo) |  + Default flag: 0
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(MKVInfo) |  + Timecode scale: 1
(MKVInfo) |  + Max BlockAddition ID: 0
(MKVInfo) |  + Codec ID: S_VOBSUB
(MKVInfo) |  + Codec decode all: 1
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(MKVInfo) |  + Language: spa
(MKVInfo) |  + Content encodings
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(MKVInfo) |    + Scope: 1 (1: all frames)
(MKVInfo) |    + Type: 0 (compression)
(MKVInfo) |    + Content compression
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(MKVInfo) | + A track
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(MKVInfo) |  + Warning: There's more than one track with the number 6.
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(MKVInfo) |  + Track type: subtitles
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(MKVInfo) |  + MinCache: 0
(MKVInfo) |  + Timecode scale: 1
(MKVInfo) |  + Max BlockAddition ID: 0
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(MKVInfo) |  + Codec decode all: 1
(MKVInfo) |  + Language: spa
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(MKVInfo) |  + Warning: There's more than one track with the number 7.
(MKVInfo) |  + Track UID: 3229299372
(MKVInfo) |  + Track type: subtitles
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(MKVInfo) |  + Default flag: 1
(MKVInfo) |  + Forced flag: 0
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(MKVInfo) |  + MinCache: 0
(MKVInfo) |  + Timecode scale: 1
(MKVInfo) |  + Max BlockAddition ID: 0
(MKVInfo) |  + Codec ID: S_TEXT/UTF8
(MKVInfo) |  + Codec decode all: 1
(MKVInfo) |  + Language: spa
(MKVInfo) |+ EbmlVoid (size: 1024)
(MKVInfo) |+ Chapters
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(MKVInfo) |  + EditionFlagDefault: 0
(MKVInfo) |  + EditionUID: 1979481729
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(MKVInfo) |    + ChapterLanguage: eng
(MKVInfo) |+ EbmlVoid (size: 101)
(MKVInfo) |+ Cluster
Sucker punch
Code:
(MKVInfo) + EBML head size 40
(MKVInfo) |+ EBML version: 1 size 4
(MKVInfo) |+ EBML read version: 1 size 4
(MKVInfo) |+ EBML maximum ID length: 4 size 4
(MKVInfo) |+ EBML maximum size length: 8 size 4
(MKVInfo) |+ Doc type: matroska size 11
(MKVInfo) |+ Doc type version: 2 size 4
(MKVInfo) |+ Doc type read version: 2 size 4
(MKVInfo) + Segment, size 8516418946 size 8516418958
(MKVInfo) |+ Seek head size 53
(MKVInfo) | + Seek entry size 15
(MKVInfo) |  + Seek ID: 0x15 0x49 0xa9 0x66 (KaxInfo) size 7
(MKVInfo) |  + Seek position: 4099 size 5
(MKVInfo) | + Seek entry size 15
(MKVInfo) |  + Seek ID: 0x16 0x54 0xae 0x6b (KaxTracks) size 7
(MKVInfo) |  + Seek position: 4259 size 5
(MKVInfo) | + Seek entry size 18
(MKVInfo) |  + Seek ID: 0x1c 0x53 0xbb 0x6b (KaxCues) size 7
(MKVInfo) |  + Seek position: 8516390784 size 8
(MKVInfo) |+ EbmlVoid (size: 4043) size 4046
(MKVInfo) |+ Segment information size 160
(MKVInfo) | + Timecode scale: 1000000 size 7
(MKVInfo) | + Muxing application: libebml v1.0.0 + libmatroska v1.0.0 size 38
(MKVInfo) | + Writing application: mkvmerge v4.0.0 ('The Stars were mine') built on Jun  6 2010 16:18:42 size 72
(MKVInfo) | + Duration: 6585.621s (01:49:45.621) size 7
(MKVInfo) | + Date: Fri Jun 17 05:00:17 2011 UTC size 11
(MKVInfo) | + Segment UID: 0xa2 0x75 0x08 0xdf 0x76 0x2c 0xa8 0x2b 0x81 0xd0 0x01 0x29 0xb2 0xea 0x8e 0xc6 size 19
(MKVInfo) |+ Segment tracks size 159
(MKVInfo) | + A track size 113
(MKVInfo) |  + Track number: 1 size 3
(MKVInfo) |  + Warning: There's more than one track with the number 1.
(MKVInfo) |  + Track UID: 1 size 4
(MKVInfo) |  + Track type: video size 3
(MKVInfo) |  + Default flag: 0 size 3
(MKVInfo) |  + Lacing flag: 0 size 3
(MKVInfo) |  + MinCache: 1 size 4
(MKVInfo) |  + Codec ID: V_MPEG4/ISO/AVC size 17
(MKVInfo) |  + CodecPrivate, length 39 (h.264 profile: High @L4.1) size 42
(MKVInfo) |  + Default duration: 41.708ms (23.976 fps for a video track) size 8
(MKVInfo) |  + Video track size 24
(MKVInfo) |   + Pixel width: 1920 size 4
(MKVInfo) |   + Pixel height: 800 size 4
(MKVInfo) |   + Display width: 1920 size 7
(MKVInfo) |   + Display height: 800 size 7
(MKVInfo) | + A track size 40
(MKVInfo) |  + Track number: 2 size 3
(MKVInfo) |  + Warning: There's more than one track with the number 2.
(MKVInfo) |  + Track UID: 2526975678 size 7
(MKVInfo) |  + Track type: audio size 3
(MKVInfo) |  + Codec ID: A_DTS size 7
(MKVInfo) |  + Language: und size 7
(MKVInfo) |  + Audio track size 11
(MKVInfo) |   + Sampling frequency: 48000 size 6
(MKVInfo) |   + Channels: 6 size 3
(MKVInfo) |+ EbmlVoid (size: 1089) size 1092
(MKVInfo) |+ Cluster size 467741
I would like to know if any of you are able to find a pattern on why Sucker Punch works fine (even on DTS) and the others do not.

I am willing to upload the movies if any of you BDP1600 owners would like to give them a try also. (Around 10GB each)

Thank you.
Regards.
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post #3460 of 3592
8/24/11 at 10:12pm
Quote:
Originally Posted by drakorg View Post

A recent update to this, I've just downloaded Sucker Punch 1080p that had its audio encoded with DTS and I was expecting problems but the movie played well. Maybe it has to do with the bitrate?

I will inspect this movie closely and compare it to the others, maybe this movie holds the key.

Will keep you updated, but tips/comments are still welcome.

Thank you.

Another thing I've noticed.

Sucker Punch's DTS stream is 1.2GB long.
Blind Fury's DTS stream is 3.1GB long.

Both movies durations are around 1:49 minutes. Sucker Punch is even 4 minutes longer.

There is evidently something different in the way the DTS are encoded, but the file details reveal nothing (at least to my unexperienced eye).

3.1GB vs 1.2GB is a big difference (for the same duration).
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post #3461 of 3592
9/2/11 at 6:49pm
Quote:
Originally Posted by Milwaukeesk View Post

I just upgraded to 2.16 and almost nothing will play. Thanks.

Same here. I REALLY HATE this player! WHAT A POS! Need a class action lawsuit!
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post #3462 of 3592
9/3/11 at 11:19am
I was watching Inglorious Basterds last night... got up to chapter 14 when the BD-P1600 decided to restart the movie from the main menu. Then chapter 14 disappeared! See Pic.

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post #3463 of 3592
9/3/11 at 12:26pm
What to do with the damn thing besides a paper weight?? I really like my sammy TV, but they are clueless on Blueray players! And since when could you not roll back firmware?? That is intentional so you have to send it in to them in for a nominal fee to get them fixed!
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post #3464 of 3592
9/3/11 at 5:34pm
Quote:
Originally Posted by madhusker
What to do with the damn thing besides a paper weight?? I really like my sammy TV, but they are clueless on Blueray players! And since when could you not roll back firmware?? That is intentional so you have to send it in to them in for a nominal fee to get them fixed!
All players featuring Netflix aren't allow to roll back the firmware. I have an Oppo BD player and their support staff explained that on their forum, but at least they fixed the problem with a fw update.
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post #3465 of 3592
9/13/11 at 10:46pm
I'm about to try firmware v2.18.

I always await these updates with great expectation, I will keep you posted on any enhancement (or downgrade, hopefully not!) I can find.
Reply
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post #3466 of 3592
9/14/11 at 12:50am
Quote:
Originally Posted by drakorg View Post

I'm about to try firmware v2.18.

I always await these updates with great expectation, I will keep you posted on any enhancement (or downgrade, hopefully not!) I can find.

Ok, so far I still have problems with the same movies that have DTS-HD or DTS-MA (which report themselves simply as DTS by Matroshka's convention).

Some of these MKV movies will play the DTS audio track with a high pitch leap every second or two. Some will just get skipped.

A workaround for this is to use ac3to conversion tool with the -core option, that will extract the core stream from your DTS-HD or DTS-MA track. That new .dts you can now use to remux it in the movie and it will play perfectly.

Regarding this issue, I can confirm the problem comes from the BDP player, because when I switch between AC3 or DTS-core and DTS-HD even the video starts to get sloppy, what would imply that the player is choking decoding high ratio video plus high ratio audio. Doing as I suggested before will allow you to overcome this limitation, and if merged with mkvmerge then you do not loose any quality at all, besides the HD or MA part of the DTS streams.

Ok, back to the review of this upgrade, unfortunately it still does not recognize the subtitles tracks embedded in the MKV. I still have to make some tests to know if there is no subtitle type that it can play. I have the hope that it could play embedded SRT (if ANSI encoded), or maybe some other type of sub. But for the time being, I couldn't make it to work with any of my internally subbed mkvs.

In conclusion:

External SRTs work ok.
Youtube access works ok.
DTS-CORE audio tracks work ok on MKV.
DTS-HD audio tracks still don't work properly if high bit ratio both on audio and video on MKV.
DTS-MA audio tracks still don't work properly if high bit ratio both on audio and video on MKV.
File browser recognizes NTFS hardlinks correctly.

Basically, I didn't notice any changes, at least in the stuff I was expecting the most.

regards.
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post #3467 of 3592
9/23/11 at 3:53pm
Quote:
Originally Posted by drakorg View Post

I'm about to try firmware v2.18.

I always await these updates with great expectation, I will keep you posted on any enhancement (or downgrade, hopefully not!) I can find.

I went to Samsung website and couldn't find fw 2.18. I only see version 2.16.
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post #3468 of 3592
9/24/11 at 9:37am
2.18 is available on the Canadian web site, but I'm pretty sure that's the Canadian version (even though the page references XAA, the file name shows XAC): http://www.samsung.com/ca/support/de...20BD-P1600/XAA
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post #3469 of 3592
9/25/11 at 7:12am
Wow, still releasing firmware, not to shabby, at least for the fortunate few who have this player and it still works (happily me...)!

So any reports of 'new' problems with this release or are we onlyapplying if we run into problems on older firmware?
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post #3470 of 3592
10/3/11 at 10:34am
I downloaded and installed that firmware and now have a bricked player! God, I hate Samsung. I called their support line and was told that as the machine was out of warranty, I'd have to pay for the repair. I said, "No way! Your defective software caused my machine to break. Yesterday, it worked. Today it doesn't, thanks to your 'update'". After checking with a supervisor, I was told that they wouldn't cover the repair cost. I was given the phone numbers of two Toronto area repair depots. I called them both and was told that they don't repair Samsung blu-ray players. So not only did Samsung mess up my machine, but they can't even point me to the right place to get it fixed! What a bunch of losers!

Panasonic, here I come.
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post #3471 of 3592
10/3/11 at 1:15pm
Quote:
Originally Posted by robertazimmerman View Post

I downloaded and installed that firmware and now have a bricked player! God, I hate Samsung. I called their support line and was told that as the machine was out of warranty, I'd have to pay for the repair. I said, "No way! Your defective software caused my machine to break. Yesterday, it worked. Today it doesn't, thanks to your 'update'". After checking with a supervisor, I was told that they wouldn't cover the repair cost. I was given the phone numbers of two Toronto area repair depots. I called them both and was told that they don't repair Samsung blu-ray players. So not only did Samsung mess up my machine, but they can't even point me to the right place to get it fixed! What a bunch of losers!

Panasonic, here I come.

So was this version 2.18 and did you have any indication of a problem before this update?
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post #3472 of 3592
10/4/11 at 6:50pm
Quote:
Originally Posted by robertazimmerman View Post

I downloaded and installed that firmware and now have a bricked player! God, I hate Samsung. I called their support line and was told that as the machine was out of warranty, I'd have to pay for the repair. I said, "No way! Your defective software caused my machine to break. Yesterday, it worked. Today it doesn't, thanks to your 'update'". After checking with a supervisor, I was told that they wouldn't cover the repair cost. I was given the phone numbers of two Toronto area repair depots. I called them both and was told that they don't repair Samsung blu-ray players. So not only did Samsung mess up my machine, but they can't even point me to the right place to get it fixed! What a bunch of losers!

Panasonic, here I come.

That is such crap! I love my TV but this should be against the law.
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post #3473 of 3592
10/11/11 at 1:13pm
Quote:
Originally Posted by robertazimmerman View Post

Panasonic, here I come.

Buy the OPPO BDP-93 and you won't ever have to look back.
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post #3474 of 3592
10/11/11 at 7:45pm
Quote:
Originally Posted by Al Sherwood View Post

So was this version 2.18 and did you have any indication of a problem before this update?

No. There were no problems before this. In fact, the Samsung rep had the nerve to say that my machine was probably "failing" and trying to update the firmware caused it to finally fail. Have you ever heard anything so ridiculous? Why can't companies accept responsibility when they have messed up and admit it? It is not always the customers' fault!!!!
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post #3475 of 3592
10/20/11 at 9:35am
Quote:
Originally Posted by robertazimmerman View Post

No. There were no problems before this. In fact, the Samsung rep had the nerve to say that my machine was probably "failing" and trying to update the firmware caused it to finally fail. Have you ever heard anything so ridiculous? Why can't companies accept responsibility when they have messed up and admit it? It is not always the customers' fault!!!!

Followup! I turned the machine back on after leaving it untouched for ten days and the player is working again! I don't understand this, but I still have no faith in Samsung. Their 'support' people sure shoveled a bunch of crap my way. I haven't checked to see which firmware is being used...

I love Oppo, by the way, but as my machine is simply being used to play Blu-Rays, I don't need all of the bells and whistles that the 93 offers. I already have an SACD/DVD-A player and don't need another.
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post #3476 of 3592
10/20/11 at 2:46pm
Downloaded new firmware today. It was 2.18. Still would not play Disney Blu-Rays( Tangled). Still having pixelations and intermittent sound loss on Blu-Rays I have played. Will try and unplug overnight and see what happens.
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post #3477 of 3592
10/20/11 at 3:16pm
Quote:
Originally Posted by cgking114 View Post

Downloaded new firmware today. It was 2.18. Still would not play Disney Blu-Rays( Tangled). Still having pixelations and intermittent sound loss on Blu-Rays I have played. Will try and unplug overnight and see what happens.


Interesting, I too was having problems with Disney Blu-Rays but then I went to v2.16 and all was good, I have yet to load v2.18.

I don't have Tangled or I would offer to try it, I think the biggest problem with BD media is all' of the 'advanced features', if these were just movies we wouldn't have this problem...

Too bad we can't choose to disable everything but the movie and chosen sound tracks, I personally rarely watch the extras and really could care less about links to games, contests or where to buy what some actor is wearing!
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post #3478 of 3592
10/26/11 at 11:36am
Quote:
Originally Posted by cgking114 View Post

Downloaded new firmware today. It was 2.18. Still would not play Disney Blu-Rays( Tangled). Still having pixelations and intermittent sound loss on Blu-Rays I have played. Will try and unplug overnight and see what happens.

Funny with 2.16 I couldn't play Up, with 2.18 I can. It may be a a PoS but until it doesn't play one of the wife's DVD's I'm probably not going to be able to replace it. I don't understand why such a simple device can not carry over simple settings during an update.
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post #3479 of 3592
10/26/11 at 1:19pm
Quote:
Originally Posted by snowmoon View Post

Funny with 2.16 I couldn't play Up, with 2.18 I can. It may be a a PoS but until it doesn't play one of the wife's DVD's I'm probably not going to be able to replace it. I don't understand why such a simple device can not carry over simple settings during an update.

See my second sentence in the post above yours.

I'll bet it is not the actual movie , but the advance functions that cause playability issues.
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post #3480 of 3592
10/28/11 at 10:27am
After installing the latest firmware, my player was initially a brick and couldn't do anything with it until I removed the power and plugged it back in.

It boots now, but the screen is pixelated with missing pixels on the Samsung menus, during Blu Ray playback, and with Netflix.

Ridiculous that rolling back to the previous version is not an option. It was fine prior to the update. The rep wanted me to send it in for a "free" repair, provided that they determined that the firmware was the issue. If they did not, I was on the hook for the repair. For a $99 unit, I wasn't going to send it in.

Any word on the next version of firmware coming out anytime soon?

For Blu Ray and Netflix only, what's another player I should shop for?

Think I'm done with Samsung...
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