Originally Posted by chainsawstorm298
If you rented Precious on Blu Ray, the disc might be bad, have you tried another disc from the rental place. i wonder if anyone that owns Precious on Blu Ray could test it in there S360 to see if a new retail copy would work
Thank you for trying to help us. I returned the disc and afterwards my wife suggested that I call sony.
You are right, the disc iteself could have been bad. We will rerent it at some point.
Because I didn't have the disc the rep said that if it ever happens, this is what you do:
1 - take disc out of player
2 - turn off player and tv
3 - unplug player and tv (power)
4 - unplug hdmi cable
5 - wait 60 + seconds
6 - plug player/tv back in
7 - reconnect hdmi cable
8 - turn on player/tv
9 - insert disc
10 - this time the player should play the disc.
Hope this helps others as well.