Read a few posts and decided to start my own...
Sorry to say that I, too, have had similar problems with a BenQ product and customer "dis"-service. A few months ago my PB-6200 just croaked. Discovered that the main control board was out and needed replaced. Since out of warranty I took the PJ to a local repair shop (authorized by Sony and Epson). Out of warranty repair was first quoted at over $1,200!!!! WOW!!!
I got involved by calling BenQ customer service and spoke with Jessie (just as mentioned in another thread). He claims "no way" the most expensive part is only around $200 and would require 1 or 2 hours of service time. Long story short, my local repair shop finds out that the guy that quoted the parts to them was fired for "over-quoting" replacement parts. New estimate is around $500 AND it cannot be fixed locally, it has to ship to CA for repair. Even once BenQ receives it it's another 3 weeks turn-around (For 2 hours of labor mind you!!!).
Two weeks go by, I call Jessie only to find out he longer works there! What a mess!
To top it all off, the new CS rep I spoke to offers to give me a more firm estimate knowing it's the main control board and then the BenQ tech responds with an email asking for a part number or a picture of the board itself. WTF!!! You guys manufactured and sold this DAMN thing, you should know the part number.
One week has passed....no response!
I had maybe 600 hours on this PJ, it has cost me just under $2 per hour to operate. If someone knows how to fix it, I'll sell it cheap.
This was a very popular PJ 4 years ago. I'd be interested to see if any others have had similar problems with their equipment.
Sorry to say that I, too, have had similar problems with a BenQ product and customer "dis"-service. A few months ago my PB-6200 just croaked. Discovered that the main control board was out and needed replaced. Since out of warranty I took the PJ to a local repair shop (authorized by Sony and Epson). Out of warranty repair was first quoted at over $1,200!!!! WOW!!!
I got involved by calling BenQ customer service and spoke with Jessie (just as mentioned in another thread). He claims "no way" the most expensive part is only around $200 and would require 1 or 2 hours of service time. Long story short, my local repair shop finds out that the guy that quoted the parts to them was fired for "over-quoting" replacement parts. New estimate is around $500 AND it cannot be fixed locally, it has to ship to CA for repair. Even once BenQ receives it it's another 3 weeks turn-around (For 2 hours of labor mind you!!!).
Two weeks go by, I call Jessie only to find out he longer works there! What a mess!
To top it all off, the new CS rep I spoke to offers to give me a more firm estimate knowing it's the main control board and then the BenQ tech responds with an email asking for a part number or a picture of the board itself. WTF!!! You guys manufactured and sold this DAMN thing, you should know the part number.
One week has passed....no response!
I had maybe 600 hours on this PJ, it has cost me just under $2 per hour to operate. If someone knows how to fix it, I'll sell it cheap.
This was a very popular PJ 4 years ago. I'd be interested to see if any others have had similar problems with their equipment.
