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Official Samsung BD-P3600 Owners/Master thread - Page 32

post #931 of 3252
Last person who updated via USD drive had problems.

I had no problems with the updates itself. I'm just tired of having to redo settings every time I do a firmware update. Never have to with any of my other players.

S~
post #932 of 3252
Downloaded the latest update today for my Samsung - now I've got YouTube, Blockbuster in addition to Netflix and Pandora.

Has anyone else noticed a DRAMATIC drop in quality of Pandora?

If you have a Samsung, and you only have the two choices (Netflix and Pandora) and you don't need YouTube/Blockbuster, my advice:

DON'T UPGRADE!!!!!

I don't think I'll ever listen to Pandora via my Samsung again. The quality is now only marginal. I'm guessing they reduced the quality of their codecs so they could stream to more people with less bandwidth. The highs are gone - it sounds like I'm listening to it over a pair of $20 speakers.

DON'T UPGRADE YOUR FIRMWARE!!!!!!!!
post #933 of 3252
My update went fine and Pandora/Netflix/YouTube work, but only for a short time then I get a message that the network is "unstable" or is "not configured correctly" and the only way to reset it is to power toggle the unit (it used to be that when this happened I could just re-engage the feature). Good grief.
post #934 of 3252
I wonder if anyone from Samsung ever monitors these chats. I hope they are getting some feedback!
post #935 of 3252
Ok, think we're only hearing problems / complaints here too, so bear that in mind. I did the upgrade last night via USB. Went perfectly. I don't have a BB account so didn't activate that. Pandora checked immediately afterwards for about 15 minutes - flawless as before. Netflix - went in and browsed my 'online' queue - saw all the titles no issues there. Started Youtube - LOVE THAT FEATURE! Now this is pretty cool - linked it to my online account and started showing my wife my faves. She loved it - then we searched for 'puggle', and then she wanted the remote. An hour later very happy with the experience. One other thing - like anything else, you get better at the remote with practice. I find I like the 'phone' type of typing better than the whole keyboard on the screen - think its faster.

Thank you SAMSUNG!
post #936 of 3252
Check out Pandora a little longer than 15 minutes and you will probably find, as I did, that it will eventually lock up your player with this new firmware. Try this to speed up the lock-up. Start playing songs, and use the skip function on your remote to go to the next song. After about 5 or 6 songs, your player will totally lockup. You can't EXIT Pandora when that happens. You can only power down your player and power it back up to get it working again.
post #937 of 3252
There are Samsung Techs that started a forum on CNET and are awaiting feedback on the Firmware upgrade. Post your Pandora problems there so they can look into it.
http://forums.cnet.com/5208-4_102-0....forums06;posts

BTW, the Samsung Tech said that Firmware 2.02 is for the following:
-A/V sync issues
-Title compatibility
-NTP should be defaulted to on after reset or power failure
-Error msg "your Netflix Keys have been hacked"
-Blockbuster and YouTube support
post #938 of 3252
Mine bricked its self yesterday. I used the USB firmware load.

Called Samsung and was informed I was 2 days outside of the 90 day maintenance warranty and it will be $85 to correct the issue from their own upgrade....


On hold waiting for a manager/higher up to see if I can wrangle it for free.


I am less than pleased.
post #939 of 3252
Quote:
Originally Posted by Zexnos View Post

Mine bricked its self yesterday. I used the USB firmware load.

Funny how some of you people have that problem while some of us don't. Maybe there's something you're not telling us. Did you remove the USB before the update finished or something?
post #940 of 3252
If they did they won't admit it.
post #941 of 3252
Quote:
Originally Posted by wtwieder View Post

Check out Pandora a little longer than 15 minutes and you will probably find, as I did, that it will eventually lock up your player with this new firmware. Try this to speed up the lock-up. Start playing songs, and use the skip function on your remote to go to the next song. After about 5 or 6 songs, your player will totally lockup. You can't EXIT Pandora when that happens. You can only power down your player and power it back up to get it working again.

Already did - we leave this playing during the day throughout the house - came home now and its running fine. Sorry.
post #942 of 3252
I have a 1.3 HDMI receiver. What is my best setting for audio out on the BD-3600 for blu-rays (PCM or Bitstream Audiophile)?

Thanks
post #943 of 3252
Quote:
Originally Posted by himm View Post

I have a 1.3 HDMI receiver. What is my best setting for audio out on the BD-3600 for blu-rays (PCM or Bitstream Audiophile)?

Thanks

Audiophile.
post #944 of 3252
Thanks, that was what I was thinking.
post #945 of 3252
well i installed the upgrade, everything works for a while, but while listening to pandora after 15 min music stops playing and i get a message the network is unstable. I have to turn off the player and then back on and it starts working fine again till the next 15 min goes by!!!
post #946 of 3252
Are you on wireless? I experienced this Pre-Upgrade on my wireless at various times of day (perhaps more people jump onto their wireless in the early evenings, causing wireless traffic jams!). Other times, the service worked flawlessly. Unfortunately, now with the upgraded firmware, it sounds tinny, the highs are mesh together, very unhappy...

If you are on wireless, one thing to check is your signal strength. Mine runs very weak with the samsung wireless adapter (1 bar) even though my laptop in the same room has 3-4 bars.

Quote:
Originally Posted by gmb2428 View Post

well i installed the upgrade, everything works for a while, but while listening to pandora after 15 min music stops playing and i get a message the network is unstable. I have to turn off the player and then back on and it starts working fine again till the next 15 min goes by!!!
post #947 of 3252
Quote:
Originally Posted by seancon View Post

it sounds tinny, the highs are mesh together, very unhappy...

If you are on wireless, one thing to check is your signal strength. Mine runs very weak with the samsung wireless adapter (1 bar) even though my laptop in the same room has 3-4 bars.

The signal weakness is likely your problem. Pandora would reduce the bit rate to account for the low wireless throughput. As others have stated, pandora sounds great for me, but I'm wired.
post #948 of 3252
Wow. I'm so glad I checked here before running the firmware upgrade -- I'll definitely hold off until Samsung (hopefully) corrects whatever the issue is. I'd love to add the YouTube and Blockbuster functionality, but I just got the 3600 to replace my PS3 after its Blu-ray drive died so I'm certainly not going to risk bricking it.
post #949 of 3252
Upgraded over internet last night, no problems. For those still waiting to upgrade, here has been what I have found from my testing...

Network:
-No change really, Automatic doesn't find anything. Manual works the same way.

AVCHD:
-The AVCHD lockup problem that I was having with 1.03 seems to be gone.

MKV:
-Both 1080p and 720p avc files seem to play. The further off-spec the AVC encode is, the more problems the player has playing. Files I encoded a couple of years ago(not SA specs) don't always play so well, where as all my recently encoded stuff plays fine.
-All my 1080p files play with correct aspect ratio(2.35, 1.85, etc).
-720p files had some aspect ratio problems. 1280x720, 1280x692 and 1280x688 all play with correct aspect, but files with small vertical resolution played as 4/3 (1280x544, 1280x536, 1280x528). I haven't verified this, but I suspect that any AVC file with a vertical resolution less than 576 will play as 4/3.
-Codecs other than AVC in the MKV container do not appear to work. AC3 seems to bitstream but DTS(1.5) does not.
-Chapters did not seem to work, and one MKV didn't allow me to FF.

Divx:
-Hi Res divx does not work.
-Packed Bitstream Xvid files now seem to be choppy on playback. I had no problem playing them with 1.03. Fixing the files is really easy, so this is just a minor annoyance for files on a share or drive. Files that are burnt to disk would be a bit more annoying to fix.

Youtube:
-Seems to work.

I'm still testing so I will post if I find anything else interesting.

{Cap}
post #950 of 3252
Quote:
Originally Posted by seancon View Post

Are you on wireless? I experienced this Pre-Upgrade on my wireless at various times of day (perhaps more people jump onto their wireless in the early evenings, causing wireless traffic jams!). Other times, the service worked flawlessly. Unfortunately, now with the upgraded firmware, it sounds tinny, the highs are mesh together, very unhappy...

If you are on wireless, one thing to check is your signal strength. Mine runs very weak with the samsung wireless adapter (1 bar) even though my laptop in the same room has 3-4 bars.

UPDATE

Just got off the phone with sammy, they had me do a couple things which did not fix the problem. Yes im wireless with a great 5 bar signel, I even found out that the player no longer will play avi files from my network, they play for a couple minutes then stop. Later tonight i will go hard wired with a ethernet cable and see if that does anything. Anyway sammy said they know of these issues and are working on a patch to fix these problems...gee i wonder how long that will take and why oh why they released this damn upgrade without testing it first!!!!

For anybody reading this DO NOT INSTALL THIS UPGRADE!!!
post #951 of 3252
I have a wired ethernet connection. I still have lockup issues with Pandora. It isn't just an issue for wireless systems.
post #952 of 3252
I had maintained a library of firmware updates back when I had a BD-UP5000 and am doing the same with my BD-3600.

If someone can point me to a free site, where I can upload and host the older firmware v1.03, I would be happy to do so.

I am unsure if the 3600 will be able to revert to prior versions in the same way that the 5000 did, but I am willing to supply the files in the event that someone wishes to try it out.

Spence
post #953 of 3252
I thought I'd post some more positive feedback on the latest firmware update...

- It downloaded slowly but installed with no issues (via wireless network)

- Blu-Ray discs work. Most of the discs I've had issues with in the past were rentals, so I can't know if those issues are resolved.

- Netflix is working well, with only one glitch - At one point, it started telling me that there was a router issue, a message I'd never seen before the upgrade. After several rounds of power off/on, I finally unplugged and let the unit rest for a while (also unplugged the Qwest modem). Since then, all is well.

- Pandora works fine, no lock ups at all, even after dozens of tracks on different channels. The audio quality may be reduced somewhat, but with no quantitative way to test that, it's hard to say for sure. If there is a reduction in quality on my player, it is slight.

- YouTube works well - it connects easily, and I've logged into my account. My only complaint is that I want a button to access My Videos, in addition to My Favorites.

- Blockbuster does not work so far, and it seems everyone is having the same issues, so it's an issue for Samsung and BB to work out. Yesterday, BB let me try to put in a code to connect to my account, but never liked the code. Today, BB just says it can't connect to the network at all. I'm assuming they are sorting this out.

I'd suggest a nice, long unplugging of all related components (including the BD-P3600 and the modem) to try to solve some of the issues people are having. Unrelated to this update, it was my experience that upgrading to a brand-new receiver (Denon AVR-2310ci) from an outdated one (Denon 3802) solved a variety of problems I was having, including blu-ray disc lockups and various sound issues.

Good luck,
Eric
post #954 of 3252
I was told by Tech Support I couldn't revert to older versions. Do you know how to install older versions? That would be GREAT, since the upgrade isn't all that great.

ONE OTHER QUESTION FOR THOSE TESTING - On my old version, the "Resume From Last Stopped" didn't work - it would always send me back to the beginning. Did anyone else have that problem?


Quote:
Originally Posted by SpenceJT View Post

I had maintained a library of firmware updates back when I had a BD-UP5000 and am doing the same with my BD-3600.

If someone can point me to a free site, where I can upload and host the older firmware v1.03, I would be happy to do so.

I am unsure if the 3600 will be able to revert to prior versions in the same way that the 5000 did, but I am willing to supply the files in the event that someone wishes to try it out.

Spence
post #955 of 3252
Out of curiosity, has anyone experiencing issues after the update, gone in and cleared their non-volatile memory?

I am looking forward to getting home tonight to test this out on one of my 3600's, after which, I will test and see if I can revert back to v1.03.
post #956 of 3252
Quote:
Originally Posted by seancon View Post

I was told by Tech Support I couldn't revert to older versions. Do you know how to install older versions? That would be GREAT, since the upgrade isn't all that great.

ONE OTHER QUESTION FOR THOSE TESTING - On my old version, the "Resume From Last Stopped" didn't work - it would always send me back to the beginning. Did anyone else have that problem?

seancon - I know that owners of the earlier BD-UP5000 were able to flash their players with an earlier version of the firmware without issue. I would be surprised if the new models cannot do this. Perhaps they have been crippled in a way that they cannot, or perhaps Tech Support stated that it could not revert because the older version is no longer posted on their site?

Perhaps someone calling into Samsung can ask them the pointed question "If I still have my CD (or USB drive) containing v1.03, can I use it to revert my player to the older firmware?".

I would prefer to get an answer on this, rather than have someone brick their player while trying to regain the functionality that was lost due to an upgrade.
post #957 of 3252
Hey Spence -

Two things - if you go to CNET's forum (link on this thread somewhere), it appears they are saying there is no way to install it other than get it serviced - see post that starts out with the Samsung Rep saying "Bummer" to a guy who bricked his.

Also, how do you clear the non-volatile memory? I haven't come across that setting - are you just talking about resetting? That is the first thing Samsung told me to do...


Quote:
Originally Posted by SpenceJT View Post

seancon - I know that owners of the earlier BD-UP5000 were able to flash their players with an earlier version of the firmware without issue. I would be surprised if the new models cannot do this. Perhaps they have been crippled in a way that they cannot, or perhaps Tech Support stated that it could not revert because the older version is no longer posted on their site?

Perhaps someone calling into Samsung can ask them the pointed question "If I still have my CD (or USB drive) containing v1.03, can I use it to revert my player to the older firmware?".

I would prefer to get an answer on this, rather than have someone brick their player while trying to regain the functionality that was lost due to an upgrade.
post #958 of 3252
Quote:
Originally Posted by seancon View Post

Hey Spence -

Two things - if you go to CNET's forum (link on this thread somewhere), it appears they are saying there is no way to install it other than get it serviced - see post that starts out with the Samsung Rep saying "Bummer" to a guy who bricked his.

Also, how do you clear the non-volatile memory? I haven't come across that setting - are you just talking about resetting? That is the first thing Samsung told me to do...

Good to know on the forum link I will check it out - too bad if firmware cannot be reverted.

I am currently at work, so I can't navigate my player. I thought there was an area under system setup pertaining to memory. It was in there, that the memory could be purged (I think). I also know that you can hold down the ffwd button for 10-15 seconds and it will clear/reset the player (similar to installing new firmware - so settings need to be entered again).

While I know that a firmware update will clear the customized settings, I am unsure if it clears out anything that is pulled down into non-volatile memory.

I have no doubt someone can find this and will post the process in a few minutes. Sorry that I can't be of more help.
post #959 of 3252
Quote:
Originally Posted by seancon View Post


ONE OTHER QUESTION FOR THOSE TESTING - On my old version, the "Resume From Last Stopped" didn't work - it would always send me back to the beginning. Did anyone else have that problem?

Actually, that's not a function of the firmware or, for that matter, the hardware -- It's a function of the software. Discs encoded with BD-Java won't allow for resume play.
post #960 of 3252
Still looking for help with this:

Anyone have any issues with thin horizontal lines showing up on Blu-ray playback?

They look like scan line glitches and show up briefly in random places. Has happened on several different discs.

The player is currently running through an Onkyo SR706 via HDMI to a Sanyo Z60 projector.

Thanks for any help. I'm closing in on my last date to return if this is a bigger issue.

(also running the previous firmware to the one just released)
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