A couple of weeks ago, I bought a new 7.1 setup from The Speaker Company:
Fronts: TSBL
Center: TC2
Sub: ASW-8
Surrounds: TSB
Surround Backs: P5-PR
Everything sounds great, except for the TC2, which, even after Audyssey setup, sounded weak and hollow. I set it up according the Audyssey Setup Guide, and the center channel tweeter is at ear level and pointed at the main listening position. Just to cover that it's not something really basic.
I did some tests, checking the EQ setup that Audyssey had made for that speaker (there was a huge spike to the limit at the 8k band and above), and playing the Denon "white noise" test tones for speaker level, a quick and dirty test with SoundTrack Pro on my laptop revealed that the TC2 had a massive drop in frequency response above 5 KHz, leading to the suggestion that it might have a defective tweeter.
A week ago, I contacted The Speaker Company, and they never really answered what they thought might be the issue, but readily agreed to send a call tag for the defective one and send out a new replacement TC2. Their customer service seemed to lack consideration for the consumer who needs to know when and where to have the old speaker ready for pickup, but luck was with us, my wife happened to be home at the time of pickup (eve though we were never told when it would be), the old speaker went to New Jersey for testing and a new one was shipped out from California.
This Tuesday (10 Mar), the new one came, and the next day, I was able to install it and test again. But this one exhibited the same dramatic drop in frequency response as the previous one. I then tested swapping speakers around between the center and the fronts and re-running the Audyssey setup. No matter where I placed it, the TC2 still lacked in the high range.
My question to those who have taken the time to read all of this history (thanks!) --- is there anything else I can do to test to make sure that it is the speaker and not something I am doing wrong, before this gets sent back for another replacement TC2?
Cheers & Mahalo,
MB
Fronts: TSBL
Center: TC2
Sub: ASW-8
Surrounds: TSB
Surround Backs: P5-PR
Everything sounds great, except for the TC2, which, even after Audyssey setup, sounded weak and hollow. I set it up according the Audyssey Setup Guide, and the center channel tweeter is at ear level and pointed at the main listening position. Just to cover that it's not something really basic.
I did some tests, checking the EQ setup that Audyssey had made for that speaker (there was a huge spike to the limit at the 8k band and above), and playing the Denon "white noise" test tones for speaker level, a quick and dirty test with SoundTrack Pro on my laptop revealed that the TC2 had a massive drop in frequency response above 5 KHz, leading to the suggestion that it might have a defective tweeter.
A week ago, I contacted The Speaker Company, and they never really answered what they thought might be the issue, but readily agreed to send a call tag for the defective one and send out a new replacement TC2. Their customer service seemed to lack consideration for the consumer who needs to know when and where to have the old speaker ready for pickup, but luck was with us, my wife happened to be home at the time of pickup (eve though we were never told when it would be), the old speaker went to New Jersey for testing and a new one was shipped out from California.
This Tuesday (10 Mar), the new one came, and the next day, I was able to install it and test again. But this one exhibited the same dramatic drop in frequency response as the previous one. I then tested swapping speakers around between the center and the fronts and re-running the Audyssey setup. No matter where I placed it, the TC2 still lacked in the high range.
My question to those who have taken the time to read all of this history (thanks!) --- is there anything else I can do to test to make sure that it is the speaker and not something I am doing wrong, before this gets sent back for another replacement TC2?
Cheers & Mahalo,
MB
