Epson Powerlite 1080 - Blue Dot on Screen?

It looks like a stuck pixel, I believe Epson has a zero stuck pixel policy and should replace it no problem. Give them a call and tell them you're unhappy.

It can happen to LCD projectors, it's the same thing with LCD monitors. I have been lucky enough to never have one. I hope things are better with the replacement, keep us updated.

If they won't send a new unit I'd call VA and demand a brand new replacement.

Dead/stuck pixels and dust are what I would look for above anything else. To check for dust you can throw up a black image and defocus it.

Are you sure it was a new unit? The Epson reps have a tendency to lie and send you a refurbished one and claim it was new. Certainly happened to me more than 3 times with my last projector.

Your current box should have a serial number with blue tape on the sides. The refurb boxes do not (or covered up). They only have the UPC and Product number on a large white sticker. Epson is smart. They take brand new boxes and put the refurb projectors in there, boxed up with a single piece of tape to make it look like it's a brand new unit.

I have seen several people here sell their refurb 1080ub as new since the box looks like the tape was never cut. That's pretty dishonest, but it's possible they never even knew.

I would check the menu to see if there are any hours on it. If you don't see any you can check the service menu also - I'll see if I can find the keystrokes to get in there. If it's a refurb I would call back and demand a brand new replacement, or send this back and go through your selling dealer to swap it for a new unit.

Yep, that is definately a refurb! Turn both of them on. The main thing you want to make sure is the color uniformity. Pull up a white screen (hockey game?) and compare if there's a red/green tint on either side. Every refurb I had couldn't display a full white across. And they all had 0 hours. It's not hard to reset it.

Call them and tell them that it looks like a refurb unit and you were promised new. Escalate the situation and they'll put you through to the Customer Relations department or something, and they'll send you a new unit. If you are within your 30 day purchase, they CANNOT send you a refurb.

This is why I'll never buy another Epson ever again. I went through 2 months of hell with runarounds and lies. These people have horrendous quality control and their customer service is very dishonest (but still better than most). I've received a refurb that had a brown tinge on the right side. There is no way a projector like that should be green-lighted.

That's sad. If they promise you something they should stand behind it. Let us know what happens with the next replacement unit...

Welcome to Epson's "Awesome" customer service. See what I mean? Don't send the original back yet. That's your leverage. Send the refurb back. Wait until the other one arrives. If the next one is a refurb as well and they cannot send you a new one, ask for a full refund (I did), and use it towards another 1080p.

Fingers crossed man! Hopefully, you get a flaw-free new one. This isn't chump change we're talking about here.

I have been following this thread because I just ordered a 1080 to replace my 720. I hope I don't have any problems with the 1080 because the 720 has worked perfectly.

Anyway, I am wondering what the big deal is if Epson sent you a refurb. I understand the principal that you paid for a new one so you should get a new one. But if the newest one they sent you is working perfectly and there are no defects shouldn't that be a good thing???

Please don't take this as an insult because I don't mean it to be. I am just trying to understand what the big deal is if it is, in fact, a refurb. Usually refurbished electronic equipment works better than new ones off the assembly line because they have been gone over more throughly. Not always but most of the time.

I hope I don't have the problems you are having with your 1080. If I do I might just return it and try something else.

I hope you get this problem resolved soon and get to start enjoying your new toy. I wish you the best of luck.

If he paid for new, he wants a new unit with new parts. Refurbs usually has had 100s if not more hours of usage. That is wear and tear. And this is LCD we're talking about. So the polarizers will eventually go. With a refurb you never know where you're at.

From my experience, when they sent me an actual new one the box had serial number in blue sticker on it.

But try it out. It's possible that since the 1080 is now discontinued, they may not have new boxes anymore.

That is a good point. I never thought about the fact Epson could just reset the hours to zero on a unit that may have hundreds or even thousands of hours on it. They reset it to zero, install a new bulb and ship it out. That sucks. I would like to think a company as large as Epson wouldn't do something like that without telling you.

I wish there was a way to be 100% certain the projector received was or wasn't a refurb. I just ordered a 1080 from VA. I hope it isn't a refurb or has a problem and I need to order a replacement. That will really suck.

That looks awful!

That is a convergence problem. It looks like they are off by about one pixel each. That isn't too bad. Ideally you want them to not be off at all but that is next to impossible with a three chip projector. Also, I believe that menu pic is from the bottom left part of the screen. Usually convergence will be off the worse at the outer edges. There are some projectors that allow you to adjust the convergence but from what I've read they still have a hard time getting it perfect.

Can you notice it at normal viewing distances?

My 720 is off a bit as well. Not quite as bad as yours but I can notice it when I stand right up against the screen. I never notice it while watching content. Keep in mind how small a 1080p pixel is at normal viewing distances. My 720p has larger pixels and I can't notice it at normal viewing distances.