Originally Posted by estoniankid
yeah, I'm the one and only guy who has had a hardware failure on
one of these units. it was under warranty and after a long, and i do mean
long, phone calls trying to get to the person authorized to allow me a
repair I took it in 5 weeks ago,(30 miles away).
at first, was told waiting on the part, it wasn't a firmware issue.
after about 15-18 days i got the repair place to tell me that the part was
ordered by no eta date was given by panny. they kind of let me know
that meant panny didn't have the part in stock and possibly could never get it in
then began about 4 phone calls to panny tracking down the right dept.
to verify that no part was available. this was about 22-25 days after taking it in. i then formally requested panny simply swap mine out for a new one.
I was told this had to go to a separate dept and I would be called back in a couple of days with their response. had to call 5X over past 2 weeks, but finally after about 12/13 days requesting a return phone call, I FINALLY GOT ONE TODAY!
thankfully panny agreed to swap it out. my only caveat is that i get one sent with current firmware updated after the horror stories read over that problem. that seemed to bother him less than his statment he was unsure
if they had any left in stock. I told him I just saw the 605s at costco last
weekend and he said that was stock that had already shipped.
he indicated he may have to offer me another model. great if it is the next gen. is that the bd 65? i don't want to have to pay extra for it either as
i've been out of a br for 5 weeks and it ain't my fault. hope they don't offer me the pre 60 model.
question, any answer yet if panny will upgrade viera on bd 60/80 to stream
netflix? the newest model does do that, correct?
i'm a little discouraged here so from friendly help would be appreciated.