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Why is the image on TVs so grainy at Best Buy?

post #1 of 16
Thread Starter 
Hope someone out there can help explain something for me? I frequently 'window shop' at a Best Buy here north of Toronto, and have noticed quite some time that on a lot of TVs the image looks very 'grainy', especially in areas which should show smooth color transitions (eg. sky), close-ups of faces, etc. I've always thought this was because BB used a central distribution setup for their feeds which fed every TV via component instead of HDMI. I also saw this on a friend's plasma before (though I didn't ask about it - it's bad taste to point out flaws in a friend's A/V setup!).

Anyways, today I was in the BB store and saw a Panasonic 50" (TH-50PZ80) connected directly to a Blu-ray drive and it was still showing this same 'grainy' image (I'm kicking myself for not actually checking the connection to make sure it was HDMI). Can anyone tell me what causes this display phenomenon?

Funny thing too is that there's no real reason why it shows up on some tv's and not others. Panasonic plasmas show it on almost every model, but other tv's (from bottom of the line cheapies up to the Pioneer Kuro) don't show it. Other tv's though, again ranging from low end to high end, do show this effect. It's almost like the tv's that show the effect are missing some sort of softening filter, or their contrast is turned up too high or something.

In the end, I am in the market this spring for a Panasonic 50" G10 or S1 series, but I'm afraid of seeing this grainyness when I bring it home. Our BB doesn't yet have these new models on display, but I'm afraid they might show the same effect.

Anyone have any insight?
Thanks!
post #2 of 16
The images on TVs at Best Buy and Future Shop are grainy because they use a single source (a DVD player or media streamer, not sure which) and split the signal off to all of the TVs. Even though they use what is likely an expensive and high-end signal splitter, the length of cable that has to be run from the source to each TV is VERY long, and far exceeds any recommended AV cable run. Also, since the number of TVs these stores sell has grown exponentially, their splitters aren't necessarily able to keep up. It looks to me like they are driving them past their limit.

If you want to get a better idea of what the TV can do, go to the store when it is not a peak period and ask them if they can connect a blu-ray player directly to the TV. I found that most of the salespeople are willing to do this, or at least to try, so long as you don't ask them to hook it up to every single set. You may also ask them for the remote control so you can adjust the picture settings and try different viewing modes for each television. TVs in stores will, by default, be set to a "torch mode" which will not give accurate picture or colour but which will present a picture that is designed to jump out and grab your attention. Changing the mode will give you a more realistic idea of what the TV can do.

Another option is to go to a specialist shop (of which there are many in TO) and look at the TVs that interest you there. They will have much better viewing environments, and will be able to show you higher-quality source material. You may find that they are able and willing to meet or beat the prices that Best Buy is selling the TVs for, and if you find a good shop you will be pleasantly surprised at the difference that buying from a specialist makes in terms of after-sales service.
post #3 of 16
Most blu-ray movies are grainy, it's just the way it was made. Some movies, like 300, have even more grain than the original film shown in theaters. I'm not exactly sure, but I think animated movies (WALL-E, Kung-Fu Panda etc) don't have any grain, and some live action movies don't have any grain either.
post #4 of 16
My nearby BestBuy uses coax cables to split the signal and obviously this imply in the use of the TV tuners to decode the signal. Can't be worse than that! All the sets ,even on the Magnolia area, look terrible. To add some "BestBuy Touch" to the problem, they also set everything to torch mode (vivid,game, etc..). On the big sets the picture is unwatchable, lots of artifacts and motion blurr. I am really missing Tweeter (Sound Advice) and even Circuit City.
post #5 of 16
They also jack up the sharpness.
post #6 of 16
Thread Starter 
Mr. Abulia - that's what I thought too, that they oversplit the signal, but today I saw a Panasonic plasma driven solely by one Panasonic Blu-ray drive, so it can't be a case of excessive splitting.

Barrikus - interesting idea, that Blu-ray movies are made grainy. Why do they do that? I would think they would use some post-processing before creating the discs to ensure optimal viewing quality? Also, how come some tv's don't show this problem if it's a media issue?

I may ask if I can play with some of the settings (turning off the torch mode). Although I don't have a blu-ray drive yet, my several-years-old Panasonic 37PX50 plasma has a beautiful display for both 720p and 1080i/p content (and it's only a 768p tv), making the picture quality I see in BB outright atrocious! Or I'll pay a visit to a more specialized shop like Bay/Bloor Radio to see what these displays are really capable of under the right conditions.
post #7 of 16
Quote:
Originally Posted by tczernec View Post

Barrikus - interesting idea, that Blu-ray movies are made grainy. Why do they do that? I would think they would use some post-processing before creating the discs to ensure optimal viewing quality? Also, how come some tv's don't show this problem if it's a media issue?

Sometimes they do clean up the grain, but since it's in the original film... removing the grain also robs the movie of fine detail and leaves the people in the film waxy looking.

I'm relatively sure that when you see it really look bad they have amplified the film grain with additional image processing on the display.
post #8 of 16
Quote:
Originally Posted by tczernec View Post

Hope someone out there can help explain something for me? I frequently 'window shop' at a Best Buy here north of Toronto, and have noticed quite some time that on a lot of TVs the image looks very 'grainy', especially in areas which should show smooth color transitions (eg. sky), close-ups of faces, etc. I've always thought this was because BB used a central distribution setup for their feeds which fed every TV via component instead of HDMI. I also saw this on a friend's plasma before (though I didn't ask about it - it's bad taste to point out flaws in a friend's A/V setup!).

Anyways, today I was in the BB store and saw a Panasonic 50" (TH-50PZ80) connected directly to a Blu-ray drive and it was still showing this same 'grainy' image (I'm kicking myself for not actually checking the connection to make sure it was HDMI). Can anyone tell me what causes this display phenomenon?

Funny thing too is that there's no real reason why it shows up on some tv's and not others. Panasonic plasmas show it on almost every model, but other tv's (from bottom of the line cheapies up to the Pioneer Kuro) don't show it. Other tv's though, again ranging from low end to high end, do show this effect. It's almost like the tv's that show the effect are missing some sort of softening filter, or their contrast is turned up too high or something.

In the end, I am in the market this spring for a Panasonic 50" G10 or S1 series, but I'm afraid of seeing this grainyness when I bring it home. Our BB doesn't yet have these new models on display, but I'm afraid they might show the same effect.

Anyone have any insight?
Thanks!

it's like the other's have stated, bb sets the display on vivid and most of the tv's are getting the same feed split 10+ times. as far as blu-ray being grainy i don't agree with this statement, yes some have grain, but usually it depends on the scene and how it was filmed. like on some shots in the transformers movie it's smooth and in another scene it's pretty grainy. i think this has more to do with the light conditions and how it was filmed. like on one scene were the F-22 is flying with the sky in the background you can see alot of grain and as it comes in transforming onto the ground you see no grain at all. i have the TC-P42S1 and i don't see much grain at all, except on certain scenes (which is not very much) anyway once you set the correct setting on these new panasonic plasmas they will give you an excellent pic. here are a few pic's of my 42s1 of some blu-ray screen shot's to give you an idea what this display can do. (the pics are taken by a 5 mp camera so they are not the best lol) and one of NHL 09 fo ps3
post #9 of 16
nearly all best buys now use a media streaming device that provides an ATSC signal that is passed through the store over coaxial cable -- it's a digital signal, so it's either perfect or it drops out completely... so splitting it is NOT the issue

the first problem is that the media streaming device just isn't THAT good, it's okay, but it's not great -- i don't think that *horrible* is a fair description of it, especially considering what it's doing, and generally how robust it is overall

the second problem, the REAL problem, the problem several other people have stated, is that the TVs are all set on Vivid mode -- most of us know that this is a terrible way to watch television, but Best Buy wants to sell lots of TVs, not appeal to videophiles (i'm sorry, but we are the niche group here, all you have to do is ask nicely, and most sales associates will hand you a remote and allow you to go nuts)


the nice thing about their ATSC system, is that at many stores, ATSC broadcasts will piggyback on the system -- try changing the channel and look at some of the local HD OTA broadcast, then switch the TV to standard or cinema mode... and enjoy! (by the way, don't be rude to the sales staff when you're doing this, most of them will just leave you to your own devices if you seem like you know what you're doing!)
post #10 of 16
Thread Starter 
Great feedback, thanks all! I've confirmed with a guy in the tv area of our BB that they're definitely hooking all the TV's up with component cables, but I don't know what the distribution is behind the component. Still, the tv I saw that had the problem was definitely running its own Blu-ray drive - it was right under the tv and the onscreen content was different than all the other tv's. I'll try to drop in there again soon and see if I can play with the vivid settings and double-check whether they're using HDMI, component, or (heaven forbid) something like svideo!
post #11 of 16
Thread Starter 
btw - thanks for those screenshots up there - they look great! Definitely not seeing any grainyness on any of those screen caps.
post #12 of 16
Take it from a BB employee, the reason for the grainy picture is in fact Torch mode (Vivid)..

Alot of stores are now running HD Loops that traval through Coax OTA... Yes the signal wont degrade as much as splitting up tons of Component Cables but it will still degrade some and running these tvs in Torch mode will magnify the artifacts...

Go to any BB and findy a "Grainy" tv set... Turn the TV off of Vivid and Dynamic and it will go away...
post #13 of 16
The signal is crap to begin with, and then it doesn't help that they have all of the settings cranked up all the way. When you amplify crap...you get more crap.

I went to an HHGregg store before I bought my Panny 46S1, and they offered to hook up a BD player directly to the set...but all they had was a Sony BD demo disc...better than nothing, and it did actually give me a chance to see what the set would look like.

But, I implore you all to understand that a set in your home will have a VASTLY different look than it does in a store! Stores have ghastly flourescent lighting, and just the nature of such a big open area as a store will make the TV and its image have a different appearance.
post #14 of 16
Yeah TV's always look awesome in the sote, then at home you think you've picked up the wrong telly lol
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post #15 of 16
Thread Starter 
Ok mystery solved. I stopped by the BB again and played with the settings; they were set to the expected torch mode (called 'vivid' in the menus). When I switched it to 'standard', all the grainyness vanished! Of course, the tv suddenly looked quite a bit less appealing than those adjacent LCD (esp. the Samsung 8-series) but then again, they were still on torch mode. Thanks all!
post #16 of 16
All TV's in Best Buy are run off a digital signal coming in over coax to every tv and then using the TV tuner to decode the signal.
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