Hardware and possibilities are great with the WD, however currently there are still many issues not resolved + missing features seen on other players.
The egreat minus LAN & rewind still is a potential WD killer. Why? Because the software has a long history and userbase amongst other NMT players and therefore is futureproof. and it offers more features for a little extra cash.
As far as the support of WD goes: I do praise them for trying and for releasing many updates recently. However, i feel they should have done their homework some more, since most of the issues shouldnt be there in the first place if they want this thing to be a competitor against the NMTs. Many people think WD is so good at listening to the users and stuff...well I feel differently. To me it seems like this: WD drops a preFW on this forum, we all send in billions of bug reports and requirments to make this thing better....but then WD seems to be very quite...a reply here and there sure...but I dont see real communications and interaction between them and us. Many of the zillions times asked questions are not asnwered, nor do they -seem- to follow up on bugs reported. Its success lies in communication and honesty to/with its users, not by just dropping a prerelease and use us as testers.
WD would benefit from a real relationship with us: let us know what youre working on, even it doesnt work out as fast as we desire or even at all. Just be open about it. Ask for help of other devs who might have a solution. If some things are not possible and you know it, just say so. do not let people keep speculation about it.
The best example is the sudden release of the pre 0.7 FW as official. To me and many others, this came as a suprise, since there were still bugs in it. To me this seems suspicous, since the only reply from WD we got on asking why and how this has happened and if this is same as the Pre: "it is the same FW as the pre". Thats all ive seen so far....not very communicative nor transparant. I think this has been released because for now (or maybe ever) support will do nothing and let us live with bugs that some people see as dealbreakers. Also on other (wd) forums I dont see any activity of WD being in actual discussions about this. They should step in and let us know whats going on, how they will continue, what bugs are currently under development/investigation etc. that gives us, the relatively small userbase confidence in the devs, the device and ultimatily in WD as a brand.
Sorry for my long story, but I felt I had to
I respect other opinions....but I personally am thinking about selling my WD and getting a NMT based player, such as the new egreat. I do not feel like defending WD's non-communicative and seemingly ignorant behaviour. I can hope that they are working on stuff, and hope they will fix bugs and give more options to make it a better device....but the current evidence shows otherwise. If they step in this forum, then they should know people will react and ask stuff....and know that if they dont respond and are not clear about things that people like me will start thinking, maybe unjustified, things. So I hereby challenge WD to step up and start doing what we expect them to do, whats needed to keep this device a success. If not, then I fear drop in sales and no more support. The support will make the difference ...and they must change this, especially since new devices are already here whooping its ass feature and price wise.
again: i respect other opinions, i respect the WD devs on here and praise them for trying, and i do still see potiental in this device....however I am very tempted to switch. maybe the devs cant be as dedicated into this as they wish to or is needed, maybe they want to but the managers tell them to do other stuff and give them other priorities ? i dont know really...I just hope this will change very soon.tip to WD:
set up your own forum (or link prominently from your website to an existing one like this), with decent moderators, facilitate us, the users, the buyers of your product to communicate with you, with eachother. structurize the bugs and wishes. be transparant about whats currently being worked on. stimulate us to get and stay involved in making this device better by starting a contest "best idea wins passport hd" or something. let us users identify what are the most important bugs and requirements, let people send this in and let others vote. Pick up the most voted for and do not decide on your own which are important from your
and last but not least: feel free to contact me on this...I'd like to help out on this whereever I can. I'm not a developer, but my job is about exactly this kind of interaction between users and companies and I have a great passion for your device and making this work for all of us. Us happy users and you making money by selling a gazillion of these little black beauties