Originally Posted by deathrattlehead
So here's an update to my ongoing V10 service call issue. I get a call from the tech who gave me an attitude originally, and he says he wants to schedule a pickup. I agreed and said I would even help them load the tv into the vehicle. I then mentioned I would like them to sign something that states there is no major physical damage to the set at the time of pickup. He got all up in arms about that and said it'll be up to the guy who picks it up, but he personally would tell me no way.
So I let that go for the time being...and then he drops the bomb....that he plans on laying my tv FACE DOWN because it won't fit in the vehicle. He said its an old wives tale that you can damage a tv that way. Well that sent me over the edge. I told him it is not an old wives tale, it is a fact, and as a technician he should know better. He kept arguing saying he does it ALL THE TIME and that it's perfectly acceptable. I told him that in no way is this acceptable, and my television isn't like others anyway because the bezel doesn't stick out beyond the glass...it covers the bezel, making it more prone to breakage.
At that point I told him I would call him back. I just got on the phone to panasonic and said that I would rather keep my defective set than let these guys touch it. I said that given the circumstances a replacement is more than warranted. It's been over a month since I reported the problem and I've received no resolution. The rep on the phone said they completely agree with me about facing a tv down and that it is not a proper way to transport a television. He said he's forwarding it to his supervisor, and they'll be calling me back.
I just can't win.
Well here it is, Monday, and I hadn't received a call back yet. I was promised call back within 24 hours last Wednesday. So I decided to call and see why I hadn't been contacted yet. Yet even more bs from Panny....
When I got a rep on the phone, he tells me that the Field Service rep simply called the repair shop and said, please don't transport the television on its face, and never bothered to contact me at all. I SPECIFICALLY told the last guy that I will NOT be letting this company take my television regardless of what anyone from Panny says to them. I said that I wanted to be contacted directly, yet the field service rep went behind my back AGAIN and contacted the repair shop instead of the customer.
I'm furious because once again they didn't do as I requested, didn't consult me, and told the repair shop to go ahead with the pickup. They said that the shop had the part in stock, to which I said..."I never authorized them to order anything, especially since they never even looked at the television. I've been saying since day one that I will not allow this company to work on my television, yet Panny keeps telling them to order parts and schedule pickups. Now these guys think they're coming to pick up my tv tomorrow and I'm not letting it happen. I told the rep that this should have been handled last week, but now I have to call and speak to this repair guy again to tell him AGAIN that he is not taking my television.
I feel like I'm in the twilight zone. Panasonic is being horrible about the whole thing. They don't call me back and keep reassuring this shop that everything is on schedule. I'm ready to threaten legal action at this point, because it's turning into harassment. I already told them I'd rather keep my defective set than let this company touch it. I said I'm more than happy to take a replacement or a credit toward next years line..but I'm not seeking a refund at all. Yet they still will offer no recourse, even with this having been over a month in the making.