Originally Posted by drmanny3
I understand from your posts that you are not a happy camper. Panasonic sounds like they at least want to try and repair the set. Sometimes a bit of latitude can go a long ways toward solving the problem. Right now it sounds more like conjecture on your part concerning the damage that might occur due to handling. You could just take photos of your TV and then let the guy come in and pick it up. When it is returned check it out and note if there are any damages. Determine if the original problem is eliminated. If not then you have a valid issue to take up with Panasonic. If you try and make Panasonic do what you want them to do you may lose that battle. I have seen this happen with a Prius owner and Toyota. The guy with the problem began demanding that Toyota do what he wanted them to do. They stopped listening to him. You don't want that, and you don't want to spend the money going to court, that is really sounding like a threat and companies do not like to be threatened.
I assume you purchased with a credit card. If so the credit card company will support your efforts in getting the issue resolved. But if you just stick your feet in the ground and refuse to allow the approved service provider from coming out and getting the TV, then you have become the problem. I feel you are making this way too personal. I hope you won't take this in a bad way. Just step back and consider your options. Sometimes pride can get in the way of judgment.
The pictures aren't concrete proof that I didn't do the damage myself. I've been in a situation like this before with Samsung, which is why I'm paranoid. The tech scratched the hell out of my tv and Samsung said. "Unfortunately we don't cover physical damage, so you'll have to take that up with the technician." After months of contacting the BBB and constant calls and emails to Samsung, they finally replaced it...but it was a nightmare. Can you imagine how it would be if I took the tech to court? He would have denied everything and even if I did get the judgment, he probably wouldn't pay it.
That's why I can't knowingly let this guy take my tv and not have him sign something that I could use in court. The guy is going to ruin my V10 when all it needs is a bit of a facelift
. I just can't let that happen. I called the shop and got the machine, leaving a message telling him I cannot allow him to take my television after his statement about transporting televisions layed down, and his refusal to sign the document prepared.
I was once again promised a call back from Panasonic, but it hasn't happened again. Absolutely horrible customer service.