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Onkyo 606 HDMI problems galore - Page 7

post #181 of 254
It's rated at 19.7 db which is hardly noticeable. You will hear it if you mute your system, but otherwise with the sound up and other room noise you should not be able to hear it. The cord is 20" long per the spec list: http://www.coolerguys.com/840556088417.html

btw: my DirectV DVR makes far more noise then this setup, if that helps.
post #182 of 254
Similar problem with the Onkyo 607. TV shows static for 3-4 seconds, then goes black for 4-10 seconds, then comes back just fine. Happens with both Xbox 360 (component) and dish pvr (HDMI). I assume something's wrong with the HDMI-out plug. This happens maybe once every hour or two.

Annoying.
post #183 of 254
I received my set back, but much to my dismay the "technician" couldn't find anything wrong with it! But it quit working again in less than 10 minutes, so this is the email I sent the repair center and Onkyo:

I received the receiver back, the 2nd time, with the following notation "this set has been thoughly tested and did not show any defects." I find this difficult to understand. Within 10 minutes of the set being hooked back up, all sound stopped again. Sound could be restored if the set was turned off and then back on after 30 seconds or so. Then it would shut the sound off again in 8-10 minutes. To get the sound back the set would have to be shut off again for 30 more seconds. I'm wondering if this behavior is considered "not defective?"

When test playing a DVD tonight it popped after about 30 seconds, then everything went blank and the power button started flashing (protection mode). Trying to watch cable tonight the sound lasted less than a minute and then shut off. Could this be something that could be described as "defective?"

I'm sorry for the sarcasm, but I'm out the cost of the "not defective" A/V receiver and $80.00 shipping and not really sure what to do now.


Thanks for letting me vent & I'm looking at the Pioneer VSX32 or the 1120K as a replacement when they come out.
post #184 of 254
post #185 of 254
Quote:
Originally Posted by Rickster391 View Post

I received my set back, but much to my dismay the "technician" couldn't find anything wrong with it! But it quit working again in less than 10 minutes, so this is the email I sent the repair center and Onkyo:

snip

Might I suggest that if the tech didn't find any problems, then the problem is not the receiver but something in your setup? Sounds like a short. Before going the angry email, have you considered trying to hook it up at a friends house to see if indeed does it within 10 mins?

Sorry if you already troubleshooted this theory but I just saw your post (on the other thread ) and thought I would suggest a different train of thought. Could lead to a solve on your end.
post #186 of 254
Quote:
Originally Posted by Pluvious View Post

Might I suggest that if the tech didn't find any problems, then the problem is not the receiver but something in your setup? Sounds like a short. Before going the angry email, have you considered trying to hook it up at a friends house to see if indeed does it within 10 mins?

Sorry if you already troubleshooted this theory but I just saw your post (on the other thread ) and thought I would suggest a different train of thought. Could lead to a solve on your end.

Pluvious, that is a great idea, because I first thought it was my set up too! I tried it at my neighbors house, who had a decent set up with a Denon receiver. Sure enough, same issue. Considering that tons of people had similar issues, I am sure that his receiver has the same flaw.
post #187 of 254
Quote:
Originally Posted by Pluvious View Post

Might I suggest that if the tech didn't find any problems, then the problem is not the receiver but something in your setup? Sounds like a short. Before going the angry email, have you considered trying to hook it up at a friends house to see if indeed does it within 10 mins?

Sorry if you already troubleshooted this theory but I just saw your post (on the other thread ) and thought I would suggest a different train of thought. Could lead to a solve on your end.

I ran a continuity test on each individual speaker and checked for shorting in the wires, then I double checked the polarity of the wiring to each speaker. (I'm using stranded 8ohm wire that was cut to same length for each set of speakers.) No problems. I swapped HDMI cables to make sure it wasn't a bad HDMI cable. Still no difference, sound blanked after a couple of minutes. No more protection mode, but sound cuts out after a few minutes. Delay in finding the HDMI video signal starting again. Tried the DVD input again & sure enough into protection mode. Swapped the HDMI cables once again & retried the DVD input, still into protection mode.

I disconnected the receiver & now cable, TIVO & DVD all are working fine running through the TV speakers, no matter which set of HDMI cables I use.

I sent emails, no not nasty, just sarcastic, to the repair center & to Onkyo. Both responded right away. Onkyo gave me a # to call for service. 1st call to Onkyo ended up with an ESL customer service rep who couldn't figure out where to transfer me, so I was sent to the proverbial dead end, dead silence and finally a busy signal after 3-4 minutes. On the 2nd call I got a guty who wanted to tell me it wasn't his problem that I needed to call the parts guys. Finally got to a supervisor who was able to transfer me to a person. Don P. was great, he listened, told me that the service center WOULD help me. The would send a prepaid label & he was sure they would refund the 2nd shipping cost.

I sent DTR (Denver Svc Center) an email with a copy to Don P @ Onkyo & sure enough in a matter of 30 minutes I was emailed a shipping label & promised a check for the previous shipping.

Now to see if DTR can determine the cause of the problems.

I shipped the receiver back before I read your suggestion to hook it up to another system. It would have been hard to do anyway as the only friend I had with a system passed away last year after a short illness & his system has been sold.
post #188 of 254
Rickster, Sorry about you're lost.


I'm glad you got somewhere with your patience. Hopefully you get your unit fixed and get refunded the shipping cost.
post #189 of 254
I have the same problem on my 606 that Trojan35 has -- and a few others. I don't (yet) have any issues on startup, it recognizes the devices just fine.

Everything is connected via HDMI. After watching for a while, the screen goes black, the display on the 606 switches from "HDMI Passthrough" to "CBL" -- or something like that. After five seconds or so, it goes back to "HDMI Passthrough" and the picture comes back a few seconds later.

I read some other posts about this, but didn't really see any followups. Is this a similar issue? I'm worried about taking it to the repair shop because it's very intermittent (sometimes it's fine for days, sometimes it fails a dozen times in five minutes). Is it the same HDMI daughter board fix?

Yuck...

Quote:
Originally Posted by Trojan35 View Post

Similar problem with the Onkyo 607. TV shows static for 3-4 seconds, then goes black for 4-10 seconds, then comes back just fine. Happens with both Xbox 360 (component) and dish pvr (HDMI). I assume something's wrong with the HDMI-out plug. This happens maybe once every hour or two.
post #190 of 254
Just got back from vacation & had a voicemail from the Tech, sounds like they actually found someting this time. Waiting for parts from Onkyo, 7-10 business days, that may mean they are replacing the HDMI daughter board. Now it's wait and see. Plus in the mail was the check for the shipping reimbursement!!
post #191 of 254
Man...what a long thread. I'm glad I found this one but I think I'm up the creek too. I bought my 606 in 9/08 and it's been acting up the past month or so. I have the 606, PS3, DirecTV and a Samsung TV. I think my board is fried like everyone else. It's a daily pain to switch from TV to PS3....now it takes awhile just to get the DirecTV to work.

I emailed TS and they said do the reset thing too...that didn't help. Next would be a repair shop.

What do these hdmi daughterboards cost to replace? Just seeing what people are paying before I just ditch this box and buy something new.
post #192 of 254
You have two days left on your 2 year warranty. Take it to a shop ASAP. Or you will have to just toss it and buy a new receiver since the board alone is over $400.

From post #143: Service center http://www.us.onkyo.com/locator.cfm

Be sure to select "Authorized Service Centers".

OR Amazon has the 608 for $398 today:
http://www.amazon.com/Onkyo-TX-SR608...3796720&sr=8-1
post #193 of 254
I bought it 9/18/08 so I have a little time. I live in MD but the nearest service center is in NY. Even if I send it back I expect this to be gone a long time or what's the possibly of then send me a new model?
post #194 of 254
No way will they send a new one. You'll end up having to wait (and pay shipping) about 4-6 weeks, and that's if it's only the caps that are bad. If the actual board is shot, you'll probably have to wait even longer since most centers don't keep them stock. They'll have to order it from Onkyo and that adds about 2 weeks alone.

If you can swing it.. it might be a good time to just replace it with the newest model. You'll get more HDMI ports, and the latest improvements.

Maybe do both.. you could sell the fixed one for $200-250 to recoup some of the cost for the new one.
post #195 of 254
I figured I should chime back in here with an update. My Onkyo 606 started exhibiting the behavior several months ago. I found an authorized service repair center here in MA so I brought it in. I explained the problem, told them I could provide some very detailed information about what could be the cause (thanks to this thread), but they didn't require any additional info.

They said it should take a week or two, but within three days they called back saying I could pick it up. I'm not sure what they changed, but I finally got around to testing and using it last night and there have been no problems so far at all.
post #196 of 254
I just received a 3rd update for my receiver. They replaced more capacitors and the HDMI board, but it didn't fix the problem. So DTR ordered a new mother board, I can't guess how long that will take. I just hope I get it back before the warranty runs out in January.
post #197 of 254
I dropped my sr606 off for HDMI repair today (it just failed last week after 18 months)

Being an old bench tech myself (I worked for SAE back in the 70s) I asked to speak to the tech who would do the work. First, he assured me that they had the parts, so it would be quick turnaround (2 days)

He explained that the design didn't provide enough filtering on the so called HDMI daughter board, causing oscillation which eventually destroys the DSPs. Usually he said he is able to just replace the filter caps. If not, then presumably the whole board.

Anyway, it seems he knew the problem, and since he's only 40 miles away, it should all work out.
post #198 of 254
if the 606 isn't in warranty, then is it safe to assume that it's too costly to fix it?

Anything over $150 would probably be too much imo given that there's no guarantee the fix will work. I'm assuming parts and labor would likely be more than that, especially if they replace the board.
post #199 of 254
well, looks like my repair lasted only 3 months! i'm starting to see the same symptoms as before. my repair warranty expired a couple of weeks ago, but my onkyo warranty is good for another week (!). this whole nightmare of a situation is forcing me to avoid ANYTHING made by onkyo for the rest of my life.
post #200 of 254
Yes, Onkyo has been a complete disappointment! The 606 is crap. I moved mine to another room, where it processes non-HDMI signals only for the little set up I have in my bedroom. It is still useful for non-HDMI sources, but I bought a much better Pioneer HDMI receiver once I realized that complete repair just couldn't happenand wasn't worth the effort. Sometimes you simply lose out and buy a lemon--especially, it seems, nowadays!
post #201 of 254
Meh, sounds like I'm just gonna trash mine and get a new receiver. Lame.
post #202 of 254
I dropped my 606 off on Saturday morning at the recommended Onkyo place and it was fixed Monday afternoon. They replaced the 8 capacitors and it works like new. I hope it lasts for awhile!
post #203 of 254
Quote:
Originally Posted by geodel View Post

TV: 55" Sony LCOS (which has its own disastrous problems with color uniformity)
Blu-ray: Sony 350
Satellite: Directv HD-DVR

Well, I have the same exact same, progressively worse problem with the 606. I am terribly disappointed with this product.

Only one of my 606's HDMI ports--CABLE/SAT--for my Directv DVR--consistently works and turns on quickly. The others fail. I want uncompressed audio on the blu-ray!

BTW one solution that might work as a cheap and possibly temporary solution is hooking up an Oppo HM-31 switcher to the ONE HDMI input that still seems to respond (cable/satellite). Then put the blu-ray cable in to the switcher.

I called Oppo today (they have excellent service) and they said this should work, if you can find one. The HM-31 units are back-ordered from the manufacturer but he said they should be in stock by this Friday, January 8, or so.

If this $99 temporary fix still doesn't work I will consider the Pioneer 1019. Money IS an issue but I am on the verge of throwing this Onkyo out!

But I need to know--anyone have similar issues with the Pioneer 1019's HDMI ports?


Did anyone ever try this solution? I'm sure my Onkyo HT-R667 is still under waranty, but - stupid me - I can't find the receipt. It's up to an 90 minute wait for the HDMI input to recognize my PS3, so I'm getting a little frustrated. I certainly don't want to just leave it on all the time to bypass the issue and I'm not in the position to replace it with a new receiver, so I'm wondering if anyone tried using a switcher as an option and if it worked.

Thanks!
post #204 of 254
GeekGirl3K quoted me at length. To answer her question, I did not keep the 606 for my main system but moved it to my bedroom for non-HDMI chores, where it works fine. I bought a Pioneer VSX-9040 TXH receiver (Canadian model but exactly like a Pioneer Elite model) and it has performed flawlessly ever since. Don't think I will ever buy another Onkyo product after this experience!
post #205 of 254
Well, I'll give the switcher a try and I hope it will work because who has $ to throw around these days?? However, giving up the awesome sound quality that HMDI provides is NOT an option. I did some experiementing hooking up the PS3 straight to the TV and then using a toslink for sound and OMG, the difference was astoundingly inadequate - even when we chose standard 5.1 on the BD menu and not Uncompressed! So, cross your fingers everyone, I'm going to order the switcher and will try it when it comes in next week.

One last question: How important is it that the switcher be HDCP compliant?
post #206 of 254
So, the experiment failed. I hooked it up last night in various ways and nothing worked. Guess I'll be shelling out $$ for a 7.1 Receiver that doesn't suck like Onkyo! I will behave though and wait until it stops working altogether or until next year's tax return - whichever comes first. Besides, the fall TV season has started and since it works fine with my DVR, I should be able to be patient!
post #207 of 254
Okay fellas, I'm way out of warranty so need some help picking a replacement. I'm pretty new to the av world and 2 1/2 years ago Onkyo was the receiver to buy (for those of us that don't have money falling out our asses).

So can folks suggest other receivers? Ones that have no known problems being the key factor
post #208 of 254
I have been considering a replacement as well - I havent been able to use HDMI switching for well over a year now. WOuld love to hear what my fellow Onkyo haters consider as the biggest bang for the buck reciever right now (preferably one with 3D support and one without).
post #209 of 254
I'm having the same issue as the original poster with my Onkyo 606

I have an Xbox 360, Fios DVR, and PS3 hooked into separate HDMI inputs. At first it started with the Xbox 360 having problems creating the handshake. Now it is all the inputs. Sometimes when I turn them on I just get extremely loud static. I have to turn my Onkyo off and on again multiple times for it to work properly.

What is a good upgrade at this time?
post #210 of 254
I got my set back and hooked up, so far so good. They replaced 10 capacitors, plus a new HDMI board. Hope this is the final fix. As the tech explained to me on the phone, they try to replace the cheap parts 1st and if that doesn't work, they just keep trying. I'm just tired of tearing the system down and putting it back together. If it goes out again I will be buying the Pioneer Elite VSX32.
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